Project Managers Have Feelings Too! - NIH OCIO · 2019-09-12 · 10 •Self-Management...
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Project Managers Have Feelings Too!
Transcript of Project Managers Have Feelings Too! - NIH OCIO · 2019-09-12 · 10 •Self-Management...
Project Managers Have
Feelings Too!
Do our emotions
influence our decisions?
Should they?
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What’s Love
Got To Do
With It?
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“A company is
stronger if it
is bound by
love rather
than by fear.”
Herb Kelleher
(1931–2019)
Founder of
Southwest Airlines
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Southwest
Airlines
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Positivity Cycle
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Performance
0
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Earnings per share
Highly Engaged Lower Engagement
Results of a Gallup poll conducted January to June 2018
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Happy People
Are Productive!
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
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Emotional Intelligence
A set of competencies demonstrating the
ability one has to recognize his or her
behaviors, moods, and impulses, and to
manage them best according to the
situation.
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• Self-Management
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Empathy
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• Loyal and productive (Gallup)
•Knows what to do and wants to do it
(Sibson consulting)
•Emotional commitment to the
organization and its goals (Forbes)
Engagement
Developing and Sustaining Employee Engagement
SHRM, March 17, 2017
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Engagement
Employee engagement on the rise in the U.S.
• 34% of U.S. workers are engaged
◦Highest in Gallup’s history
• “Actively disengaged” is at a new low (13%)
• Engagement is highly related to positive
business outcomes
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U.S. Employee Engagement Trend
Published by Gallup (2018 Results are for January – June)
0
5
10
15
20
25
30
35
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2000 2002 2004 2006 2008 2010 2012 2014 2016 2018
Annual Averages
% Engaged % Actively Disengaged
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Interest
Pro
ficie
ncy MOTIVATE NURTURE
FIRE TRAIN
MOTIVATE NURTURE
MANAGE TRAIN
Process-izePerformance Management
Copyright, 2016. Leadership Techniques, LLC
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Results
• Substantially better customer engagement
• Higher productivity
• Better retention
• Fewer accidents
• 21% higher profitability
• Engaged workers also report better health outcomes
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"I learned it
by doing it,
and I was
scared to
death."
- Herb Kelleher
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What’s Love
Got To Do
With It?
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EVERYTHING!
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Upcoming Classes• Agile Techniques in a Traditional World
◦ Dates, Locations, and Time: Sep 13 in Columbia and Oct 16 in Rockville; 8:30am – 4:30pm
◦ Cost: $295 for PMI members and Veterans (discount code 2019); $345 for non-members
◦ PDUs: 8 Technical PDUs - we register them for you
◦ Other: Continental breakfast and lunch included
• The Strategic Project Manager◦ Dates, Locations, and Time: Sep 23 in Rockville and Oct 1 in Columbia; 8:30am – 4:30pm
◦ Cost: $295 for PMI members and Veterans (discount code 2019); $345 for non-members
◦ PDUs: 8 Strategic/Business PDUs - we register them for you
◦ Other: Continental breakfast and lunch included
• The Ultimate PMP® Boot Camp 6th Edition (in partnership with Carl Pritchard!)◦ Dates, Locations and Times: Sep 23-27 in Rockville and Oct 21-25 in Frederick; 8:00am-4:00p
◦ Cost: $995 for PMI members and Veterans (discount code 2019); $1,045 for non-members
◦ PDUs: 35 - we register them for you if you’re already a PMP
◦ Other: Includes PMBOK Guide, 6th Edition, 200+ page workbook and over 15 online exams
• Using MS Project to Ensure Success◦ Date, Location, and Time: Oct 29 in Rockville; 8:30am – 4:30pm
◦ Cost: $345 for PMI members and Veterans (discount code 2019); $395 for non-members
◦ PDUs: 8 Technical PDUs - we register them for you
◦ Version: Any version is ok; you must bring your computer to class with MS Project loaded
◦ Other: Continental breakfast and lunch included
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Thank You!
Thank You!
Thank You!
Thank You!
Thank You!
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Lisa Hammer, PMP
301-667-3915
David B. Newman, PMP, PMI-ACP, SPHR, CSM, ITIL
240-446-6231
Customized Seminars
& Consulting
www.leadershiptechniquesllc.com23
