Project Management - 2015-06-12

Yves Francis5 Hyannis Avenue

Nepean, ON K2J 3H9

Phone: (613) 889-3429

eMail: [email protected]

CAREER SUMMARYMr. Francis is a senior consultant with more than 30 years of experience in IT. He has a solid technical background and a wide range of project experience from Business Analyst to Project Manager. His expertise includes all aspects of Project Management, System Delivery, Contract Management, Quality Assurance, Configuration Management, Business Analysis, Enterprise Information Portals Governance and design and development of tools using mainstream technologies.Mr. Francis complements his business background with a Bachelor of Science from the University of Ottawa; he is a Project Management Professional (PMP), a Certified Project Manager (Fujitsu), a Certified Business Intelligence Author (Cognos) and also holds an ITIL V3 certification.Mr. Francis has been an independent consultant since December 2013. Before that, Mr. Francis was Associate Director, Project Management with Fujitsu in Ottawa where he was asked to take leadership roles and deliver high quality services to clients. He was also the local Talent Enablement Leader and the Application Development Professional Team Lead.Mr. Francis has previously completed many business and technical assignments for both public and private sector clients such as Bell Canada, Canada Revenue Agency, Canada Deposit Insurance Corporation, Royal Canadian Mounted Police, Agriculture and Agri-Food Canada, Department of National Defence, Public Works and Government Services Canada, Canada Post, Canadian Payments Association, Canadian Heritage, Department of Justice, Human Resources Development Canada, Bank of Canada, Manitoba Hydro, Nortel, Pacific Bell Directory, Health Canada, Fisheries, Oceans Canada, SMART Technologies, Communications Canada and Public Service Commission. He has been involved in project management, contract management, solution architecture, system design, development and implementation, integration testing, recruiting and resourcing, has acted as a technical advisor, and has conducted feasibility and preliminary analysis studies.

AREAS OF EXPERTISE Project Management

Quality Assurance

Business Analysis

System Delivery

Contract Management

Portal Architecture

Configuration Management

Content Management

Methodology Coaching

Data Privacy

EDUCATION Bachelor of Science, Information and Management

Systems, MAGNA CUM LAUDEUniversity of Ottawa – Ottawa, Ontario 1987

General Sciences, CEGEP de Sept-Iles – Quebec, 1983

LANGUAGE Spoken: English, French

Written: English, French

SECURITY CLEARANCE Top Secret

CERTIFICATIONS AND ASSOCIATION Project Management Professional (PMP), October 2014

Foundation Certificate in IT Service Management (ITIL) – Version 3, August 2008

Certified Project Manager, PM Certification Program, DMR Consulting, 2000

Cognos Certification Program Level 1 – BI Author, February 2003

PROFESSIONAL EXPERIENCE

Independent Contractor December 2013 – Present

As an independent consultant, Mr. Francis has completed the following assignments:

Bell Canada Business Markets

Senior Project Manager, Quality Assurance

Email Transformation Initiative (ETI)

ETI is concerned with the provision of the email infrastructure, transition and operation services for 47 partners within the Government of Canada. The project involves well over 500 team members.

On this project, Mr. Francis is the Senior Project Manager responsible for all aspects of testing. When he joined, the project was already involved with the end-to-end testing of the first release of the solution. Mr. Francis has overseen the completion of the end-to-end test phase and the user acceptance testing for this release and regression and end-to-end testing of the solution’s second release. The testing team consists of about 30 specialized resources.

Canada Revenue Agency (CRA), Production Assurance

Project Manager

Test Data Management Project

The Test Data Management project was aimed at addressing some of the recommendations made by the Office of the Privacy Commissioner in the 2013 Canada Revenue Agency (CRA) audit. The specific objectives of this engagement were to perform an Options Analysis addressing potential exposure in the CRA testing environments and to identify and update the agency's documentation concerning the management of test data.Mr. Francis' responsibility was to manage and execute the options analysis and formulate a recommendation. The recommendation was documented and approved as scheduled. Mr. Francis has successfully coordinated the identification and update of best practice documentation related to test data management. He also initiated the work related to the security assessment and authorization for the use of Production data in the testing environments.On an ongoing basis, Mr. Francis provided expert Project Management advice helping with the further refinement of a standard project repository structure and leveraged his content management experience to establish the framework for the content, management and operations of a divisional handbook.

Fujitsu Canada Apr 1986 – November 2013

At Fujitsu, Mr. Francis was an Associate Director, Project Management and has carried out many project management assignments:

Canada Deposit Insurance Corporation (CDIC), Communications and Public Affairs

Project Manager

Public Site Conversion Project

The CDIC is converting their public web site from the PRISM framework to SharePoint 2010. This included defining and implementing the SharePoint 2010 platform and converting the existing websites from PRISM to SharePoint. The team first implemented an authoring environment within CDIC’s firewall where the websites can be created and content be maintained. The public server farm has gradually been converted to SharePoint (current websites were functional while the new one was deployed). The deployment process from the authoring environment to the public facing server farm was automated. The implementation of the websites included the development and integration of online services (applets). Workflow processes supporting the maintenance of the websites content have been built and implemented. As Project Manager:

Manage the project and be the main point of contact between the client and the remote project team;

Actively participated to the construction of the website; Coordinated the infrastructure changes with the hosting organization; Provided Project Management and function architecture on conversions of

applications to SharePoint; and Coordinated operations support.

Canada Deposit Insurance Corporation (CDIC), Information Services

Quality Assurance Manager

Fast Insurance Determination (FID)

The Data Requirements Validation Application (DRVA) is the application used by CDIC for loading the financial institution data into the payout application. The core of the DRVA testing is built using the FitNesse Acceptance Testing Framework for automated testing. Testing of the user interface is carried out manually supported by test scripts documented in FitNesse. The Quality Assurance Manager on the Fast Insurance Determination (FID) Project involved:

Planning and tracking activities; Definition of test strategies and approaches; Development of the testing deliverable of all applications developed by the project;

and Leading a team of testers and developers (for the development of FitNesse fixtures)

dedicated to the testing effort.


Project Manager

Public Site Conversion Preliminary Analysis

The CDIC is planning to convert their public web site from the PRISM framework to another platform. The preliminary analysis consists of the assessment of the current implementation, the identification and evaluation of potential platforms, the overall architecture of the proposed solution under the new platform and assistance with the development of a business case for the conversion of the public web site.As Project Manager was responsible for management of the project, including:

Assessment of the current implementation, identification of the potential platforms and their evaluations; and

In collaboration with the Technical Architect, definition of the proposed solution under the new platform; Contribution to the development of the business case for the conversion.

SMART Technologies

Project Management Support

SMART e-Back Office

Provided assistance to the Project Manager of this significant project. The key areas addressed were the planning and tracking with a focus on the ability to assess costs, impact of potential changes and assessment of the advancement of the project; and

Delivered a toolkit providing the ability to track expenses and assess progress through earned value analysis.


Project Manager/Test Coordinator

Deposit Insurance Basics e-Learning

The Depositor Insurance Basics e-Learning toolkit is an initiative from the Communications and Public Affairs group that supports the corporate objective of Public Awareness. In its first phase, it is aimed at educating member institutions’ front-line employees on the coverage offered by CDIC to insured depositors. In the second phase, it will target the general public.

Joined this initiative during the testing of phase 1 to instill structure in the approach, ensure a certain level of quality in the product and lead the implementation of the website in Production;

Phase 1 was launched in Production on April 6, 2010; and Lead phase 2 until October 2010 when the initiative was put on hold for internal

reasons.

Canada Deposit Insurance Corporation (CDIC), Information Services

Project Manager

Team Roster Training Development

Part of CDIC’s mandate is to insure the deposit accounts in each CDIC member institution against the failure of that member institution. In the event of a failure, or in anticipation of same, a team of CDIC resources is deployed to perform certain information extraction and processing functions using the records of the applicable member institution, which functions require IT support.

The purpose of this project is to develop and deliver training to some of the intervention resources. The resources in question are the Service Desk Analyst, the Application Support Specialist, the Extract Transform and Load Specialist, the Portal Specialist, the Infrastructure Operations and Support Specialists and the Information Management Specialist.

Participated to the development of the project and training plans and lead the team in the execution of these plans.

Royal Canadian Mounted Police (RCMP)

Technical Project Manager

Real Time Identification Project (RTID)

In 1968 the Royal Canadian Mounted Police National Police Services installed the first Automated Fingerprint Identification System (AFIS) in the world. AFIS has provided the capability to perform electronic searches of incoming fingerprints against criminal fingerprint databases, however, other supporting processes are complex and labour intensive resulting in long turnaround times to perform civil searches and update criminal record data and consequently low client satisfaction. The RCMP National Police Services (NPS) is re-developing its fingerprint services and business processes to address a multiple month fingerprint backlog and to reduce the turnaround time to just a few hours. As the RTID System Integrator, Fujitsu Consulting is providing end-to-end development services on the RTID project. Key features of the RTID (Phase 2) development approach are Implementation by Release and full Requirements Management and Traceability.On this project, was the Technical Project Manager was responsible for:

Planning and execution of the design, development and testing activities; Setting up and maintaining a functional Project Management Office providing

(including Quality Management, Risk Management, Scope/Change Management and Human Resources Management);

Reporting progress to both the client and Fujitsu Management; Developing an MS Access application to track budget and expenditures and provide

earned value data; and Used MS Access in combination with MS Project to produce work package and task

description documentation to support communication within the design and development team.

Fujitsu Consulting (U.S.)

Project Manager / Solution Architect

Resource Management System Integration

Effective April 1, 2006, Rapidigm was acquired by Fujitsu Consulting. As a result, a number of back-office applications had to be integrated. As Project Manager for the Resource Management System (RMS), the application used to support recruiting and resource management:

Planned, organized, led and controlled all activities required for the integration of RMS with the other corporate applications.

As Solution Architect: Defined the integration architecture; Specified all the required changes; Defined the impact on the existing business processes; and Designed the required interfaces and defined the technical integration, release

strategy and integration plan.

Canadian Heritage

Project Manager

CAVCO – Grants and Contribution, Preliminary Project Approval (PPA)

The objective of this assignment was to prepare a Preliminary Project Approval (PPA) submission to the Treasury Board on behalf of Canadian Heritage. As Project Manager was responsible for:

The project’s management of the project. The bulk of the work was carried out by two PPA experts; and

Managed the schedule, logistics, quality and finances for the project

Department of National Defence (DND), Director Material Policy and Procedures (DMPP)

Project Manager/Contract Manager

Materiel Acquisition and Support (MA&S) Desktop Services

The purpose of this project is to provide maintenance services for DMPP’s existing repository, provided for a single point of access to policy, guidance and support pertaining to MA&S (the Desktop) and to develop and deploy its replacement (MAT KNet).As manager of the technical team, was responsible for the day-to-day operations of the development team and ensured the appropriateness of the delivery and maintenance approach for an internet publishing environment. Tasks included:

Establishment of a strategic direction in conjunction with the Crown, provision of leadership and structured approach to a team with various backgrounds.

As Project Manager for this approximately 30 people project: Provided the Crown with assistance in developing effective Statements of Work,

assessing and establishing the resource requirement profiles. As Fujitsu Consulting’s only point of contact for the Crown, was responsible for: Negotiation and ratification of all work contracted by the Crown on the project as

well as all administrative duties.

Fujitsu Canada

Risk Manager

Canadian Risk Management Team

As a member of the Canadian Risk Management Team, was responsible to oversee the adherence to the corporate Governance policies and procedures.Was responsible for:

The “Opportunity to Agreement” cycle in Ottawa supporting the proposal process by coordinating qualification activities, identifying the security requirements, preparing risk footprints, coordinating legal reviews, participating to solution reviews, assessing solution costs, preparing margin analyses, coordinating technical, commercial and approval reviews and ensure adherence and documentation of the related ISO 9000 activities;

Ensuring compliance to the Governance policies for the “Project Initiation to Completion” cycle in Ottawa and Toronto supporting the ratification of contracts, coordinating legal reviews, performing margin analysis, ensuring that contracting activities adhere to ISO 9000 policies and are duly documented and ensuring that security records are updated;

Assessing project risk assessment, risk mitigation and avoidance through active participation to the development and execution of Risk Management Plans;

Providing Project Management coaching and assists in client negotiation, issue and problem management as required; and

Assembling the National Risk Dashboard and provides technical assistance with the enabling technologies.

Manitoba Hydro

Project Management Advisor

Project Management Methodology Coaching

Manitoba Hydro is a crown corporation responsible for hydroelectric power generation that is provided to citizens of the province of Manitoba and sold externally to the province. It has licensed Fujitsu Consulting Macroscope© and is implementing both ManagementSuite™ and ProductivityCentre™ within their Information Technology Services department. Assigned on an interim basis, was responsible for:

Initiation of the project including the preparation of the plan, preparation of the Project Charter, supervision of the methodology tool set installation and early investigation of potential pilot projects; and

Completed involvement, as planned, with a comprehensive handover to the permanent Project Manager.

Fisheries and Oceans Canada, Comptrollership Modernization Office


Comptrollership Modernization

Fisheries and Oceans Canada is improving their overall accountability through the implementation of modern comptrollership principles. The Comptrollership Modernization Office has been created to lead, support and oversee the execution of over fourteen initiatives aimed at implementing these principles.

Provided advice on initiating, planning, executing and monitoring these projects; Provided advice on the organization of the “project office” in the terms of logistics

and quality assurance framework; and Supported the preparation of a Result Chain™ depicting the inter-dependencies and

contributions of each of the initiatives of the program.

Fisheries and Oceans Canada, Canadian Coast Guard


Macroscope® Implementation

The Canadian Coast Guard is interested in using Fujitsu Consulting’s Macroscope® methodology to assist their project management staff in delivering large capital investment projects. The Application Services Branch of Fisheries and Oceans Canada intends to implement Fujitsu Consulting’s Macroscope® methodology to deliver the expected benefits from its numerous undertakings.

Provide an effective cross-reference between the activities and deliverables of the ManagementSuite™ and those associated to the existing approaches, establish the architectural standards for the integration of the Macroscope® tools with the resources available within the organization and provide hands-on assistance to the organization’s project managers with their current tasks with respect to the methodology; and

Demonstrated the integration potential between the Macroscope® reference material (web site) and the Crown’s intellectual assets through the prototyping of cross-reference and navigation web pages.

Canada Post Corporation (CPC)

Project Manager

Territory Management Automation (TMA)

The TMA application provides Retail Business Managers with a set of functions to better manage their portion of the retail network. Retail Business Directors benefit from the application through improved communications and better monitoring mechanisms.

Managed all aspects of this project including ensuring appropriate communications and cooperation from and with the other organizational units of Canada Post and implicated Systems Integrators;

Contributed to the architecture and prototyping work of the team during the conception, design, development, testing, deployment and implementation of a pilot, three major and three minor releases;

Ensured the warranty coverage for all of these releases; Acquired considerable skills related to the conception and construction of Lotus

Notes/Domino Release 5 applications as well as an in depth understanding of the required development infrastructure (e.g., environment, processes);

Negotiated all contractual agreements with CPC related to this project. He also recruited the technical team needed for carrying out this project;

Implemented maintenance, support and enhancement processes in accordance to ITIL best practices; and

Mastery of both official languages was an asset as some of the key players were not fluent in English.

Canada Post Corporation (CPC)

Project Manager

Year 2000 Program

The DMR Consulting Canada Post Year 2000 Repair Program was responsible for the repair, test and implementation of several CPC business critical applications to ensure their continuing functionality through the century change.Within this program:

Managed all aspects of many projects such as:o Repair, upgrade and testing of the Large Volume Mail Scheduling System

(LVMSS);o Testing of the KEY System;

o Repair and testing of the System for Mail Addressing and Redirection (SMART);

o Repair and testing of the Postal Meter Inventory Control System (PMICS); and

o Implementation of the latter along with the Receipt Verification System (RVS); and

Ensured the proper application of the methodologies and standards related to Year 2000.

Nortel


Qualifications Methodology

The Qualification Methodology Group was formed in July 1998 to dedicate resources to the task of redefining the current component qualification processes as executed primarily by Nortel Supply Management, Product Assurance Component Engineering (PACE) and the component engineering groups within the lines of business (LOB). The numerous discussions and feedback from the introduction of the Product Level concepts to the design, manufacturing and component engineering communities within the LOBs and to Industry forums in late 1997, early 1998, has confirmed the need for a new approach to component qualification.

Assisted with the planning of the associated process engineering project including the definition of the project scope and work breakdown structure, the estimation of the work effort, the scheduling, the determination and documentation of risks and assumptions and the preparation of a strategy for communicating with senior management.

Department of National Defence (DND)

Team Leader

Reserve Integrated Information Project (RIIP)

The purpose of this system was to automate the administrative functions of the Reserve component of the Canadian Forces based on a client/server technology that would interface with several regular Forces systems.Responsible for:

Planning, organizing, leading and monitoring a team of system architects and subject matter experts to complete the architecture and design of the personnel and organization functionality included in the first release of the system;

Led one of the development teams through the development and delivery of four releases; and

Instrumental in developing and refining the management and quality control process used by the development teams.

Was in charge of the integration team. In this role was responsible for: All activities of the integration team including the definition of the integration

testing scope, planning, tracking, organizing the team and developing the testing and documentation procedures; and

Conceived, developed and implemented a MS Access tool supporting the software design and development activities for the various teams. The tool incorporates development and architectural journals and well as a Configuration Management component providing family tree reporting, impact analysis and migration support.

Department of Justice

Team Leader

Forms Management Improvement Project (FMTI)

As part of the Department’s initiative aimed at upgrading the Department’s office automation infrastructure, the Contracts, Forms and Materiel Management (CFMM) Division initiated the Forms Management Improvement Technology Project. The intent was to automate the development and the use of forms within the Department.

Developed a prototype using Delrina’s Formflow package to confirm the maturity of the technology;

Assessed the impact technology on the user community and on the Forms Management Unit;

Reported results including recommendations concerning the technical and functional implementation and identified potential avenues that could be explored to optimize the Department’s benefits at the operational, tactical and strategic levels; and

Conducted a market survey of the potential packages that could be used for implementing electronic forms and workflows.

Revenue Canada, Customs and Excise

Release Manager

Remittance Documents Management System (RDMS)

Revenue Canada Customs and Excise (RCCE) contracted DMR Consulting to improve the efficiency, effectiveness and control of the returns/remittance, payment, rebates and correspondence processing related to the Goods and Services Tax (GST). The overall strategy for RCCE is to further automate their GST processing. The solution being built integrates Remittance Processing, Intelligent Character Recognition, Imaging and Optical Storage into a single step operation system.As Release Manager for two of the system’s three releases:

Managed all facets of the operations related to the design, construction and integration of the system components; and

Put in place procedures and related tools aimed at ensuring proper discipline in the various operations of the project, such as problem reporting and solving, and documentation control.

Health and Welfare Canada

Model Office Manager

Income Security Program Redesign Project (ISPR)

As a member of the EDS Team, DMR Consulting was contracted to submit a competitive requirements definition (preliminary analysis) and architecture for a new Client Service Delivery Network for the Canada Pension Plan (CPP), Old Age Security (OAS) and Guaranteed Income Supplement (GIS) programs. The work was performed within a multi-disciplined team covering business reengineering, information technology organization development, human resources, communications and training.

Managed the Model Office, a live model of the proposed solution design; Coordinated the material and human resources required to assemble the physical

prototype; Prepared and delivered the Model Office presentations;

Involved with approximately 100 of these presentations, greeting guests, introducing them to the presentation, leading them through the various scenarios and answering questions concerning the proposed solution; and

Delivered the Executive Information System (EIS) portion of the presentation and occasionally was TV studio engineer for the Interactive Distance Learning (IDL).

Bank of Canada

Functional Architect/Project Leader

Debt Issue Data System (DIDS)

The Debt Issue Data System (DIDS) was designed to maintain an inventory of all Government of Canada loans and all related information concerning the loan’s terms. DIDS was intended to be the central repository of loan data to be used by all new applications developed at the Bank. Involved with all phases of the system’s development.As Functional Architect during the Preliminary Analysis and System Architecture phases:

Designed and documented DIDS and the Debt System Control System (DSCS), the control system for all the systems within the Public Debt Department (PDD).

For all remaining phases, from Functional Design to Implementation of DIDS two releases, as Project Leader:

Planned, organized, directed and controlled all activities required to deliver the system; and

All deliverables were completed according to the DMR Productivity Plus® method.

Pacific Bell Directory

Business Analyst/Project Manager

Decision Support System

Developed all deliverables for an Opportunity Evaluation Report pertaining to the Decision Support System. The nature of the deliverables were similar to that of a preliminary analysis report, however, the level of detail was limited to the amount necessary to better define the scope, objectives and issues of the target system. A major portion of the information was collected by means of workshops involving senior members of the user community. All deliverables were produced in accordance with DMR Productivity Plus®, with the data and process models being developed with the SilverRun CASE tool.

Managed the project, including the preparation of the project statement, the conduct of steering committee meetings and the planning, monitoring and reporting of the project’s progress.

Mr. Francis has also assumed key management and support roles within Fujitsu:

Professional Team Lead

Application Development Professional Team

As part of the Fujitsu Canada Ottawa office leadership team contributed to the operations of the office by leading the Application Development Professional Team comprising all the local application developers.

Participate to resource assignment decisions Monitor and assess staff performance Support sales Oversee effectiveness and ensure well-being or direct reports

Local Talent Enablement Coordinator

Competency Development Centre (CDC)

Coordinated all formation of Fujitsu resources located in Ottawa, including the annual planning and budgeting of the training and the organization of training events for the location;

Local representative of the CDC and, as such, promotes and participates to CDC initiatives;

Developed a SharePoint prototype for tracking training needs, draft training budgets and track individual training history; and

Develop, maintain and implement training management procedures for compliance with ISO 9000.

Engagement Manager

Agriculture and Agri-Food Canada, National Land and Water Information Services (NLWIS)

As a member of the Fujitsu Ottawa Management Team, had the following key responsibilities for this client:

Delivering quality contracted services to this client through assigned practitioners and defined scope;

Engaging billable employees and freelancer resources in delivering services to ensure a high level of client satisfaction;

Increasing delivery capability through practitioner competency development plans; delivering financial results as per budget;

Increasing business growth and sales through identification of business development opportunities within this client and location; and

To support these activities, developed a MS Access application which extracts timesheet information from Fujitsu Consulting corporate system and generates financial reports, timesheet summary (for client approval), burn analysis reports and various data supporting the billing and invoicing activities.

Contract Manager

Public Works and Government Services Canada, Information Technology Services Branch (ITSB)

Was the single point of contact for ITSB for the staffing of upcoming positions. This included the response to Task Authorizations with qualified personnel, coordination of interviews with the client and ratification of contractual agreements. This assignment involved assembling a pipeline of pre-qualified individuals for the various positions through job posting, pre-screening, and interviewing.

Interacted with Corporate Security to ensure that the candidates held the proper security classification;

Documented procedures for Contract Management; and Developed a small MS Access application for maintaining the relevant resource

pipeline.

Project Manager/Solution Architect/Developer

Fujitsu Canada - Promotion Review Application

Engineered an application used for supporting the promotion review process at Fujitsu Consulting. The application included a sophisticated workflow that allowed users located all around the division to collaborate in reviewing and assessing potential promotions through a standard browser.

Defined the conceptual and functional design; Coordinated the remote development team, contributing some backend components; Coordinated a testing; and Managed the deployment of the application.

Project Manager/System Architect/ Designer/Developer/Implementation Support

Account Forecasting System - Design, Development, Implementation and Support

The Account Forecasting System (AFS) is an application originally conceived to track the opportunities being pursued by Fujitsu Consulting providing a formal outlook of the sales pipeline and anticipated resource requirements. The application was implemented as a pilot in January 2003 in Ottawa. Multi-region support has been added to the application implemented in the Ontario and Atlantic Market Segment in March 2003. This version comprised a bi-directional interface with the corporate pipeline application. With a national implementation in September 2004, AFS became the corporate application for pipeline management in Canada. This release also includes tracking of actual sales and is the official source for the calculation of sales commission. In the spring of 2007, a bid tracking component has been added to the application. AFS was decommissioned in March 2009 as a result of the consolidation of the sales instruments for Fujitsu America. The system consists of a large MS Access application running on a central server and accessed through Microsoft Remote Desktop.

Conceived, designed and developed the entire application; Carried out all the functional testing and coordinated the integration, business and

acceptance tests; Planned and executed the original and national implementations; and Implemented maintenance, support and enhancement processes in accordance to

ITIL best practices.

Management Bid Manager

Marketing – Requests for Proposal -Business Intelligence (BI) Software Products

The RCMP’s Request for Proposal (RFP) requested a solution for the implementation of a solution to access, analyze and report information including training services, support services and professional services.

Managed the preparation of the management proposal including the understanding of the RFP, overview of the solution, corporate background, implementation methodologies, previous experience and proposed team members overview; and

Authored the Project Management Methodology section and contributed to the development of the corporate background and BI implementation methodology.

During his employment at Fujitsu, Mr. Francis has also acted in non-project management roles:

Business Analyst System Architect Functional Architect

SDLC Methodology Coach Functional/Technical Advisor Functional Analyst Technical Architect ITIL Analyst Quality Assurance Analyst/Specialist User Acceptance Testing Coordinator Enterprise Information Portal Governance Analyst Software Development Life Cycle (SDLC) Support Analyst SharePoint Architect/Developer Developer System Support Developer Courseware Developer/Trainer Technical Writer

Transport Canada May 1985 – Nov 1985

Analyst/Developer

Gate Occupancy Simulator

Designed and implemented a simulator used in solving gate occupancy problems in airports. The system was implemented on an IBM-PC and produced graphic representation of the results on screen, printer or plotter. Part of his task was to use the developed program to solve actual problems.

IT SKILL SET

Hardware

IBM PC and Clones

VAX 750/780

IBM 360/370

PDP-11

Macintosh

Tandy

Challenger DY/4

Apple II/II+IIe

Colour PlottersSoftware

Microsoft SharePoint

Microsoft SharePoint Developer 2003

Microsoft SharePoint Designer 2007/ 2010

Microsoft Access

Microsoft OneNote

Microsoft InfoPath

Microsoft Front Page

Microsoft Project

Microsoft PowerPoint

Microsoft Visio

HP Quality Center

Fitnesse Acceptance Testing Framework

Telerik Test Studio

Internet Information Services (IIS)

Lotus Notes/Domino R5

Spreadsheets

Word Processors

Delrina Formflow

Project Mgmt Workbench

Primavera Project Planner

Risk Radar

Problem Tracker

Windows

UNIX

CICS

TSO

VM/CMS

Oracle

DB2

SAS

Endevor

Remedy

InfomanLanguages

Visual Basic for Application

HTML

VBScript

LotusScript

SQL

COBOL

Pascal

FORTRANFunctional Expertise

Project Management

Data Privacy

Procurement Management

Risk Management

Quality Assurance/Management

Resource Management

Schedule Management

Test Coordination

Portal Design

Recruiting and Resourcing

Process Modeling

Data Modeling

Preliminary Analysis

Interviewing

Feasibility Study

Configuration Management

Database Design

System Architecture

Training/Training Development

User Interface Design

Work Flow Management

Content Management

Joint Application Design

System Architecture

Website Architecture

Functional DesignMethods and techniques

Fujitsu Consulting Macroscope

ITSMSoftware Engineering Tools

Excelerator

Silverrrun/Consoi

LBMS SE

Oracle CASE

PROFESSIONAL DEVELOPMENT Project Search and Rescue (June 2015)

PMP Exam Preparation Workshop (August 2013)

SharePoint 2013 Ignite Workshop - IT Professional (November 2012)

Working with Site Services in Microsoft Windows SharePoint Services 3.0 (February 2012)

Deploying Microsoft Windows SharePoint Services 3.0 Solutions (February 2012)

Upgrading to SharePoint 2010 (June 2011)

Using Events and Event Receivers in Microsoft Windows SharePoint Services 3.0 (May 2011)

Working with Features and Site Definitions in Microsoft Windows SharePoint Services 3.0 (December 2010)

Creating Custom Web Parts in Microsoft Windows SharePoint Services 3.0 (December 2010)

Creating Custom Web Parts in Microsoft Windows SharePoint Services 3.0 (December 2010)

Implementing Business Forms Using Microsoft® Office SharePoint® Server 2007 (November 2010)

Implementing Content Management Solutions by Using Microsoft Office SharePoint Server 2007 (November 2010)

Implementing Business Intelligence Solutions in Microsoft Office SharePoint Server 2007 (November 2010)

Administering Microsoft® Office SharePoint® Server 2007 (November 2010)

Introduction to Microsoft® Office SharePoint® Server 2007 (September 2010)

Deploying and Configuring Microsoft® Office SharePoint® Server 2007 (September 2010)

Using Enterprise Content Management Features of SharePoint Server 2007 (August 2010)

Using Enterprise Portal Features of Microsoft Office SharePoint Server 2007 (June 2010)

Using Windows SharePoint Services 3.0 with Microsoft 2007 Office System Applications (June 2010)

Using Enterprise Portal Features with Windows SharePoint Services 3.0 (June 2010)

Team Collaboration with Windows SharePoint Services 3.0 (June 2010)

Creating and Managing Windows SharePoint Services 3.0 Site (June 2010)

Getting Started with Windows SharePoint Services 3 (June 2010)

ITIL Version 3 Foundation Bridging Course (November 2008)

Familiarization with Change Management (February 2008)

Familiarization with Agile Delivery Adaptation (November 2007)

ITIL Foundation (August 2006)

Communicating with Difficult People: Working with Difficult Employees (February 2006)

Change Realization (August 2005)

Internet and Intellectual Property (May 2005)

MS Project 2003 Blue Belt Professional (Managing Multiple Projects Using Project Server 2003) (April 2004)

Fujitsu Consulting Quality Management System (ISO 9001:2000 QMS) (January 2003)

Planning, Deploying and Managing an Enterprise Project Management Solution (Microsoft Course 2732A) (April 2004)

Project Management Foundation (January 2003)

Project Initiation and Planning (January 2003)

Project Controlling and Closing (January 2003)

Quality Management System Upgrade Training (January 2003)

Sales for Practitioner (August 2002)

Presentation Skills (March 2002)

NETg Microsoft Project 98 Advanced User (January 2002)

NETg Microsoft Project 98 Fundamentals (September 2001)

Managers and Supervisors Conference (Spring 2001)

Managing Multiple Projects, Objectives and Deadlines (Spring 2000)

Conference on Directing, Controlling and Managing Projects (Spring 1999)

DMR Quality Management System (ISO 9001) (Spring 1998)

New Deliverables-P+ Online v2.2 (Spring 1998)

DMR ProductivityCentre™ – Produce a Deliverable with DMR Workplace V3.1 (Spring 1998)

New Features-P+ Online (Macroscope) v2.2 (Spring 1998)

DMR ProductivityCentre™ – Familiarization with Generic Development (Spring 1998)

Software Quality Annual Conference (Spring 1996)

DMR Productivity Plus® Intensive (Spring 1995)

DMR Productivity Plus® System Development Methodology (Spring 1995)

DMR Productivity Plus® V2.2 Learning Events (Spring 1995)

Project Leadership Seminar (Fall 1989/Summer 1994)

LBMS: Using SE Engineer (Fall 1992)

Conceptual Data Modeling (Summer 1987/Summer 1991)

Conceptual and Functional Process Modeling Course (Summer 1988/Summer 1991)

Business Requirements Definition (Summer 1991)

Release Development (Summer 1991)

Function Points Analysis Seminar (Summer 1991)

CICS Design Concepts (Summer 1991)

CICS/VS: Concepts and Facilities (Summer 1991)

CICS/DB2 Design Concepts (Summer 1991)

DB2: Concepts and Facilities (Summer 1991)

DB2 Programming and Administration (Summer 1991)

Oracle: Application Performance Tuning Course (Spring 1989)

Project Management Techniques (Summer 1989)

Configuration Management System Training Course (Spring 1988)

Software Configuration Management (Spring 1988)

Powerful Business Writing Skills (Spring 1988)

Project Management - 2015-06-12

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Transcript of Project Management - 2015-06-12