Project a Positive and Professional Image...Statement of Attainment (SoA) by the Workforce...
4
Project a Positive and Professional Image (SVCF-CS-102C-1) 7 Hours of Classroom Training + 1 Hour of Written Assessment COURSE OBJECTIVE Knowing and practicing the skill and knowledge of Projecting a Positive and Professional Image will undoubtedly benefit participant work and enhance your career path. LEARNING OUTCOME 1. Recognise the impact of one’s professional image and persona on the organisation 2. Project a professional image and persona in accordance with organisational guidelines 3. Demonstrate effective communication skills when interacting with customers at the workplace CERTIFICATE TO PARTICIPANT This competency- and assessment-based Programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA). 20 Maxwell Road #09-17, Maxwell House S 069113 Tel: 65673891 Fax: 63993699 279, Bukit Batok East Avenue 3, #02-337, S 650279 Tel: 65669337 Fax: 65604685 www.ebencon.com Email : [email protected]
Transcript of Project a Positive and Professional Image...Statement of Attainment (SoA) by the Workforce...
Project a Positive and Professional Image (SVCF-CS-102C-1)
7 Hours of Classroom Training + 1 Hour of Written Assessment
COURSE OBJECTIVE
Knowing and practicing the skill and
knowledge of Projecting a Positive
and Professional Image will
undoubtedly benefit participant
work and enhance your career
path.
LEARNING OUTCOME 1. Recognise the impact of
one’s professional image and persona on the organisation
2. Project a professional image and persona in accordance with organisational guidelines
3. Demonstrate effective
communication skills when interacting with customers at the workplace
CERTIFICATE TO PARTICIPANT This competency- and assessment-based Programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).
20 Maxwell Road #09-17, Maxwell House S 069113 Tel: 65673891 Fax: 63993699
279, Bukit Batok East Avenue 3, #02-337, S 650279 Tel: 65669337 Fax: 65604685
www.ebencon.com Email : [email protected]
Engage in Service Innovation Initiatives(Code: SVCF-SI-101C-1)
13 hour classroom training + 1.5hour Elearning +1.5 hour Assessment
COURSE OBJECTIVE
Service staff will be equipped with
the skills in understanding of the
importance in service innovation
and the methods, opportunities
that are needed to generate ideas
to creating service innovation
LEARNING OUTCOME
1. Recognise the importance of
service innovation in the
organisation
2. Generate potential service
innovation ideas to transform
the customer experience
3. Evaluate potential service
innovation ideas according to
organisational evaluation
criteria
4. Present mock up of service
innovation ideas to
stakeholders
20 Maxwell Road #09-17, Maxwell House S 069113 Tel: 65673891
21, Bukit Batok Crescent, #04-80,S 658065 Tel: 65669337
www.ebencon.com Email : [email protected]
This competency- and assessment-based Programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).
CERTIFICATE TO PARTICIPANT
