WEEKLY PROGRESS REPORT

Jose, John Anthony Week #: 120-22 January 2015

20 January 2015 (8 hours)1. Oriented for internship activities for PLDT Garnet (Ortigas) PLDT Garnet s main activity is about operational support. Mainly, when a client raised an issue regarding their subscription. The NSAT (another division of PLDT) will first attempt to fix through software. Afterwards, if it has not been fixed, the issue (in here, they call it ticket), it will be forwarded to this office. So that they can replace the hardware. Metro Manila is partitioned into four divisions. Garnets area of operation covers only the East Greater Metro Manila.

2. met the supervisors and employees Sir Nelson Lapus, Field Force Head Sir Lourdan Coma, our supervisor-in-charge

3. Tutorial of Operations Support of PLDT Garnet like faulty Integrated Voice & Data (IVD) We used the software called Clarity to check the status of all PLDT ports in metro manila. Whenever the status light turns from green to red, it shows that the hardware is not communicating well to the software. Hence, we used it to trace the faulty hardware so that we can to the site and replace the existing to a new set. In this day, a team went to a condo bldg near the office and replace the hardware called IVD (which creates a 32-port telephone and internet connection to that building) to a new one as the existing IVD shows faulty connection to the software.

21 January 2015 (8 hours)1. encoded new sets of equipment in the equipment databasea. In order to keep track of the sets of equipment coming in and out of the office and to other branches, PLDT uses the software called NETFIMS to encode all the important details of a hardware just procured. In this day, we encoded about 30 pieces of equipment.2. tutorial with cross-connect between two portsa. Sir Gabby, a senior employee, demonstrated to us on how to do cross-connection between two ports. As explained to us, this procedure shall create a new 32 subscription lines. Basically, it is a simple connect between two ports. But, the challenge is making the lines organized as there are about hundreds of thousands connection inside the room. 3. helped in cleaning up wires of discontinued/legacy connections.a. As the technology rapidly changes, PLDT adapts by replacing the existing equipment to a new sets of equipment. In 1995, they used SIEMENS equipment for voice and data. But now, as the technology requires more sophistication, they are replacing it a HUAWEI for integrated voice & data. As of the present, they are still migration process. Hence, we are tasked in aiding them to groom it by removing the discontinued connection to the SIEMENS equipment.

22 January 2015 (4 hours)1. fixed some database namespace for faster searchinga. Sir Lourdan, our supervisor, asked for our help in fixing the filenames of their image database for faster better searching. Previously, they dont have a standard file name format. So, he requested us to replace the proper filename.2. discussed about possible new internship activities in PLDT Garneta. Sir Raymond, a higher senior employee, discussed to us about we can do more so that our internship can be more productive. In summary, we, interns and sir Raymond set the possible scopes and opportunities and the limitations we have.

Noted by:

______________________Nelson LapusField Force 1 Head