Program QA/QC Internal Quality Audits at HDR The Evolution of a Quality Management System American...

Program

QA/QC

Internal Quality Audits at HDRThe Evolution of a Quality Management System

American Society for QualityThe 33rd National Energy & Environmental Conference

Tucson, ArizonaAugust 27-30, 2006

Dan Domalik, P.E., CQAEast Region Lead Auditor

HDR Engineering, Inc.

Session T21: Achieving Quality in Auditing – Executing Projects in Global and US-only Environments

Program

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IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummary

IntroductionPurpose of PresentationMy BackgroundHDR

Quality OfficeQA/QC ProgramAudit ProgramSummary Who am I?

and

Why am I here?

1. Introduce HDR

2.Our Quality Program

3.Quality Auditing at HDR

How does a consulting engineering firm ensure design quality?

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HDRQuality OfficeQA/QC ProgramAudit ProgramSummary

IntroductionPurpose of PresentationMy Background

HDRQuality OfficeQA/QC ProgramAudit ProgramSummary

Introduction

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Structural Engineer – 10 years

BS Civil Engineering Technology

MS Civil Engineering

Professional Engineer (PE)

Lead Auditor – 1 ½ years

MBA? CQA? OJT!

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ServicesStatisticsProjectsAwardsGrowth

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HDR is an architectural, engineering and consulting firm that excels at managing

complex projects and solving challenges for clients.

www.hdrinc.com

TransportationTransportation

EnvironmentalEnvironmentalArchitectureArchitecture

Power & EnergyPower & Energy

Water/WastewaterWater/Wastewater

Program ManagementProgram Management

PlanningPlanning

ConsultingConsulting

SecuritySecurity

ConstructionConstruction

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IntroductionHDRQuality OfficeQA/QC ProgramRegional/LocalAudit ProgramSummary

IntroductionHDR

Quality OfficeQA/QC ProgramAudit ProgramSummary


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• Founded in 1917

• More than 5,200 employee owners

• Over 130 locations worldwide

• $730 million in fees (2005)

• Headquarters: Omaha, Nebraska

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IntroductionHDR



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Cooper River Bridge

Hoover Dam Bypass

City of Las VegasWater Pollution Control

Facility Expansion

Birck Nanotechnology Center

Ventana Medical Systems

Corporate Headquarters

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IntroductionHDR



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Engineering News-Record Rankings# 17 - Design Firm # 2 - Health Care # 2 - Solid Waste # 5 - Dams & Reservoirs # 7 - Correctional Facilities # 7 - Highways # 8 - Bridges # 9 - Treatment & Desalination

# 10 - Sewerage & Solid Waste # 10 - Transportation # 10 - Water Supply# 11 - Mass Transit & Rail # 13 - Wastewater Treatment # 15 - General Building # 16 - Fossil Fuel # 18 - Transmission Lines & Aqueducts

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IntroductionHDR




IntroductionHDR

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consulting engineering firm ensure design quality?

growingHow does acontinuously improve

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2008 Strategic PlanQMS/ESS

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The HDR Quality Office: Leading Management’s Commitment to QualityQA/QC Program

Technical processes

Reviews

Technical tools

Training

Project Management

Client Satisfaction

Standards & SpecificationsQUALITY OFFICE

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IntroductionHDRQuality Office

QA/QC ProgramAudit ProgramSummary

2008 Strategic PlanQMS/ESS

QA/QC ProgramAudit ProgramSummary

IntroductionHDRQuality Office

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Quality Management Services (QMS)• QA/QC Procedures• Internal Audit Program• Best Practices• Peer Reviews• Client Report Cards

Engineering Support Services (ESS)• Internet/Intranet• Document control tools• Software support• Standardization• Project Management Tools/Training• Construction Administration

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HistoryComponentsProceduresTraining

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Documenting our approach to delivering

Quality

“Work Well Done.”

• 1980’s – Created QA/QC Program

• Gradually ignored

• 1998 – Reestablished QA/QC Program

• Updated 2002-2006

• 2005 – Established Quality Office and Audit Program

• Regional Quality Directors

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IntroductionHDRQuality OfficeQA/QC Program

Audit ProgramSummary


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• Program Documents• Quality Assurance Procedures• Quality Control Procedures• Technical Procedures

• Steering Committee• Regional Leaders• Technical Leaders• Marketing• Construction• Ad Hoc

• Program Implementation Responsibilities• Defines roles and responsibilities• From the President to all employees

• Internal Audits• Evaluate compliance with QA/QC Program• Identify opportunities for improvement• Share best practices

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• Policy & DefinitionsEstablishes basis for authorityCreates a common language

• Project GuidesProject Management tool

• Project CommunicationsOriginating and maintaining correspondence

• Project FilingPaper and electronic files

• Project ReviewsInform management, mitigate risks

• Drafting StandardsStandardize computer drawing production

• Quality Control ReviewsSenior independent reviewersVerify quality of deliverables

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IntroductionHDRQuality OfficeQA/QC ProgramAudit ProgramSummaryHistory

RolesProcessResultsIssues

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The missing piece of the puzzle…

Accountability

Audit Program white paper

Quality Office and Audit Program launched

Lead Auditors selected

Draft audit processes developed

5 pilot audits conducted

Audit processes finalized

Formal Audit Program rollout

Year-end reports developed

First repeat audits conducted

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IntroductionHDRQuality OfficeQA/QC ProgramAudit Program

Summary

HistoryRolesProcessResultsIssues

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Quality Office DirectorReports to PresidentDevelops, coordinates, monitors

QA/QC Program DirectorEstablish, implement, maintainPromote awareness

Audit AdministratorOverall logistical support to Audit Program

Lead Auditors (East, Central, West)Coordinates and leads quality audits

AuditorsPart-time – 1 or 2 audits per year

Regional Quality DirectorsAudit follow-up, root cause analysisDevelopment of action plan

Office QA/QC Program CoordinatorsOn-site logistical support for audits

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Summary


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Summary


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We review individual projectsWe report on a business group and office level

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Summary


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Observations → Findings → Areas for Improvement

Facts → Conclusions → Issues to Work On

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Summary


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Post-audit Action Item List (PAIL)

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Summary


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June 2005 – June 2006• 26 audits conducted• 327 projects ($150 million in fees)• 26 auditors participated• Well-documented audit processes • 4 procedure training modules

Outcomes• Increased awareness & focus• Greater process formalization• Shared best practices• More feedback

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Summary


Summary


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Challenges Faced by Audit Program• Audit preparation – “gaming” the system• Small offices• Selecting projects for review• Consistency among

• Auditors• Audits• Regions

• Culture change – acceptance• Auditors “owning the problem”• Standardization vs. entrepreneurship• Keeping audit program “fresh”

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What did we learn?

Where are we going?

You improve what you measure

Strengths• Culture of quality – “Work well done”• Quality Control Reviews• Project files• Project management

Areas for Improvement• QA/QC training• 0% Reviews• Management Reviews• QC Plans

Program

QA/QC

Internal Quality Audits at HDRThe Evolution of a Quality Management System

American Society for QualityThe 33rd National Energy & Environmental Conference

Tucson, ArizonaAugust 27-30, 2006

Dan Domalik, P.E., CQAEast Region Lead Auditor

HDR Engineering, Inc.

Session T21: Achieving Quality in Auditing – Executing Projects in Global and US-only Environments

Program QA/QC Internal Quality Audits at HDR The Evolution of a Quality Management System American...

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Transcript of Program QA/QC Internal Quality Audits at HDR The Evolution of a Quality Management System American...