PROFESSIONALISM OF THE INSULATION INDUSTRY

Content

• Introduction

• NIA Code of Professional Practice

• Code of Professional Index

• Membership Criteria & Complaints Handling

• CIGA Guarantee

• Nikki Burrows – Health & Safety Manager

• Sign of a professional

Introduction

The National Insulation Association work with their members and the wider insulation industry to help develop and maintain a professional standard.

The NIA promote these professional standards through documentation and reputation, as well working together with members, Government and industry bodies to promote industry guidelines.

Code of Professional Practice

• All NIA Members agree to adhere to the code

• Promoting high standards to maintain and provide Customer Satisfaction

•Peace of Mind

• Marketing• The Contract or Agreement• Technical Training• Health & Safety• Customer Care• Guarantees• If things go wrong• Keeping to the Code

Code of Professional Practice Index

Membership Criteria & Complaints Handling

• Membership Criteria Checks

• NIA Member Procedures

• Complaints Handling (General Public & Member v Member)

CIGA Guarantee

• 25 year independent guarantee

• NIA Members must be CIGA & BBA approved

• CIGA Technical standards and Best Practice Guidelines

Nikki Burrows – Health & Safety Manager

• Risk Assessments

• HSE Regulations & Guidelines

• Correct installation Equipment

The Sign of Professionalism

• Reputable

• Reliable

• Confident

• Approved

• Trustworthy

• Honest