Professionalism in the Workplace - Overview · Course Overview | Professionalism in the Workplace|...

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2 Course Overview | Professionalism in the Workplace | onlineacademy.co.za

CERTIFICATE IN

PROFESSIONALISM IN THE WORKPLACEProfessionalism does not mean wearing a suit or carrying a briefcase; rather, it means conducting oneself with responsibility, integrity, accountability, and excellence. Employers want new workers to be responsible, ethical, and team oriented, and to possess strong communication, interpersonal, and problem solving skills. Wrap these skills up all together and you’ve got professionalism. Communication is important in a workplace setting because people must interact with one another in ways that will get the job done as quickly and eff ectively as possible and in ways that will maintain the morale of the employees. If they are not clear about what their employees need to do, there will be mistakes that make the company lose time and money.

SHORT COURSE MODULES

Professionalism: Overview

Handling Diffi cult Situations

Communicating Professionally

Dressing Professionally

Managing Workplace Relationships

Telephone & Cellphone Etiquette

Netiquette

Diversity in the Workplace

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02

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06

07

08

Course Overview | Professionalism in the Workplace | onlineacademy.co.za 3

COURSE DURATION

HOUR MODULES

MODULES

HOURS

188

The phrase ‘soft skills’ is often used to describe the skills which characterise relationships and other people, or how you approach interactions.

For many people, the so-called soft skills are often some of the most diffi cult skills to develop. Job-re-lated expertise (hard skills) are essential in any profession. However, over the last 10 years, under-standing has grown that perhaps soft skills may ul-timately be more important in determining levels of success.

Hard skills are a basic minimum necessity in order to operate in a particular workplace. Whether or not you are successful in your career may depend on how developed your soft skills are.

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Please take note that these hours are only estimated times.

Our online courses and workshop training for continuing professional development, written by professionals for professionals and involving thoughtful online interaction with your peers, go a long way towards resolving issues.

The most significant advantage of self-study is the independence it offers. Studying alone allows delegates to concentrate and focus on their studies at their highest level.


PROFESSIONALISM IN THE WORKPLACE

WHAT YOU WILL LEARN

• Understand and defi ne the term business professionalism.

• Be able to understand and differentiate between the different professional mind-sets.

• Understand why it’s important to be able to work with people you don’t like.

• Know how to deal with unhappy clients by following specifi c steps to remedy the situation.

• Understand the concept of assertiveness, how it can be learned and developed.

• Be aware of all aspects that infl uence body language in the workplace.

• Be aware of all the factors to consider when developing a dress code for your company or fi rm.

• Understand the advantages of implementing a dress code as well as how to implement it.

• Understand the importance of tolerance in the workplace as well as how to encourage tolerance.

• Develop a concept of why rapport building is important for all employees in the workplace.

• Understand the simple communications model and the challenges of telephone communication.

• Learn about the set of rules called telephone etiquette.

• Understand the importance of email etiquette and how it can affect your business.

• Understand what the term diversity means and what the concept includes.

• Be aware of the benefi ts of workplace diversity.


WHO SHOULD DO THISCOURSE?

• Persons who would like to increase their knowledge regarding the professional conduct found in businesses.

• All professionals, people starting a career, entrants to the corporate environment.

This short course is designed for the following audience:

For this short course, it is advisable that you have the following experience/knowledge:

• Learners with limited knowledge on the subject.

• Learners with 1-2 years’ workplace experience.

• Learners with fundamental skills.


WHAT YOU WILL LEARNP R O F E S S I O N A L I S M I N T H E W O R K P L A C E

01PROFESSIONALISM: OVERVIEW

Professionalism does not mean wearing a suit or carrying a briefcase; rather, it means conducting oneself with responsibility, integrity, accountability, and excellence. Employers want new workers to be responsible, ethical, and team oriented, and to possess strong communication skills.

02HANDLING DIFFICULT SITUATIONS

The cost of resolving confl ict is negligible relative to the cost of leaving confl icts unresolved. A manager’s daily activities are devoted to dealing with interpersonal confl ict. A manager’s inability to eff ectively deal with confl ict in the workplace may result in a loss of productivity.

03COMMUNICATING PROFESSIONALLY

Communication is important in a workplace because people must interact with one another to get the job done as eff ectively as possible and in ways that will maintain the morale of the employees. If they are not clear about what their employees need to do, there will be mistakes.

04DRESSING PROFESSIONALLY

An employer may want to implement dress codes and appearance policies for many diff erent reasons, including for it to promote a positive image to clients and customers as well as to emphasise the importance of professionalism among employees.


05MANAGING WORKPLACE RELATIONSHIPS

Building workplace relationships is an important component of being successful in your career. This doesn’t mean you need to be completely extroverted in every situation, but it does mean you need to make an eff ort to get to know the people with whom you work and learn.

07 08NETIQUETTE DIVERSITY IN THE WORKPLACE

Common courtesy, social graces and socially acceptable behavior are used in a civilised society where humans interact with one another. That’s where email etiquette comes in. How you will be perceived, your credibility and your levels of professionalism.

Workplace diversity refers to the variety of diff erences between people in an organisation. That sounds simple, but diversity encompasses race, gender, ethnic group, age, personality, cognitive style, tenure, organisational function, education, background and more.

06TELEPHONE & CELLPHONE ETIQUETTE

A voice on the telephone is often the fi rst impression a future customer or potential client gets of a company or organisation. The tone, pleasantness and politeness of the individuals in their telephone communications are responsible for the image the company projects to the public.


THE BENEFITS OF

ONLINE SKILLS DEVELOPMENT

Forget about attending classes for hours, sitting in an uncomfortable chair, and suffering from back pain by the end of the day. You will not be bound to physical class sessions when you opt for online education. All learning materials are provided online, so you’ll easily access them from the comfort of your office or home.

COMFORT

A self-paced system enables learners to make progress with a rhythm that suits them. This does not require attending live sessions; you can access the materials at any time that works for you. If you have to work or take care of your home and children during the day, you can study at night. That’s an advantage the traditional educational system cannot beat.

SELF-PACED LEARNING

The fact that online programs are cheaper when compared to the ones held in a traditional campus setting is enough to convince you to consider them. The average tuition for online courses depends on multiple factors, so it varies from one program to another. Note, free courses don’t usually come with a certificate of completion.

LOWER COSTS

It doesn’t matter where your career stands at this moment; completed programs will always look good on your résumé. It will show potential employers that you’re committed to learning and that you’re eager to obtain more knowledge and new skills. You will certainly become a better candidate for a job promotion.

IMPRESSIVE RÉSUMÉ


Course level: 02Study fi eld: Fundamental Workplace SkillsCourse cost: R1750.00 incl. VAT

Course level: 02Study fi eld: Fundamental Workplace SkillsCourse cost: R1750.00 incl. VAT

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