1

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Professional Training Report Faculty of Tourism and Hotel Management

Mahasarakham University Semester …………. /………..…

Philosophy Source of Academic Knowledge

Praise for I-san Culture Professional Expertise

Approaching International Achievement

Name – Last name ………………………………………………………………..

2

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Professional Training Report Faculty of Tourism and Hotel Management Mahasarakham University

Semester ……..…. /……………

Personal Information

Name- last name: ……………………………………………………………….………………….…………… Student’s ID: …………………………………………………………………………..…………………………… E-mail: ………………………………………………………………………………..………………………………… Advisor: ………………………………………………………………………………………………………………… Location of Training: …………………………………………………………………………………….……… Address: No: .…………………………………….… Road: ……………………………………………..……… Sub-district: ……………………………………….… District: …………………………………………………. Province: ……………………………………………... Postal code: ………………………………………… Tel. …………………………………………………….… Fax: ………………………………..…………….………. Department of Training: ……………………………………………………………………………….………. Head of Department/Inspector: ……………………………………………………………………..……

Photo affixed

3

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Professional Training Regulation Trainee’s Regulation

1. Dressed in disciplined costume subject to Mahasarakham University’s regulation or an acceptable uniform stipulated by the organization of training.

2. Be well-behaved, polite, and generous to the customers. 3. Be sincere and trustworthy to the colleagues. 4. Be considerate and thoughtful in performing the jobs. 5. Strictly follow the organization’s rules. 6. Be ready to work at least 25 minutes before an office hour starts, and leave for

home on time as determined by the organization. 7. Be friendly to the colleagues, the commanders, and the customers. 8. Possess a passion to learn more experiences and be open to the customer’s

complements, complaint, as well as be ready for self-improvement. 9. Possess a positive attitude toward the organization and be well-equipped with

creative thinking. 10. Be patient and keenly responsible for the assigned jobs.

Professional Training Evaluation (pass/not pass)

1. Person in charge of the professional training evaluation consists of the head of training organization and Deputy Dean of Student’s Affairs.

2. The student trainee would be disqualified and the training would be immediately terminated if the following incidents occur: 2.1 Engaged to robbery 2.2 Engaged to adultery 2.3 Encaged to drugs and gamble. 2.4 Perform improper behaviors that dishonor the students, university, and training

organization. 2.5 Perform any act against the rules of the training organization.

3. In case of committing any of the forbidden incidents as previously mentioned (Item 2), the student would be immediately canceled for the training and serve the sentence as stipulated by the faculty and university.

4

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Document submission after the training 1. Professional Training Evaluation Form: It must completely be evaluated and

scored by the head of training department. 2. Copy of Professional Training Certificate: It must be officially issued by the training

organization (the original certificate should be kept with the student). 3. Student’s Professional Training Report: The content should include the following

sections: 3.1 Background of the training organization 3.2 Working Management of Department 3.3 Knowledge and experience personally gained from the training 3.4 Problems and solutions 3.5 Suggestion

4. The Employer’s Satisfaction Survey: It must be exclusively evaluated and scored by the head of training department.

Sample of CD cover for Professional Training Report Name: ……………………………………………………….. Last name …………………………………………………………….. Student’s ID: ………………………………………………… Tel. …………………………………………….……………………..… E-mail (required): …………………………………………. Location of Training: ……………………………………………………………………………………………………………………. Department: ………………………………………………………………………………………………………………………….……… Academic Year: ……………………/……………………..

Sample of CD case

The Professional Training Report must be submitted in due time to:

5

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Student’s Affair Office, Faculty of Tourism and Hotel Management (downtown campus)

Mahasarakham University Graduation Form Submitting

In the final semester, a student who has completed the program fulfillment and expects to graduate by the end of the semester should follow the procedure as follows.

1. Student gets the Graduation Submitting Form at Division of Registrar and Educational Evaluation and fills in the form. The form must be approved and signed by the advisor.

2. Student pay for the Graduate’s Registration Fee and transcript at Division of Registrar and Educational Evaluation Any outstanding liability must be fully paid before the graduation.

3. The Graduation Submitting Form should be submitted to Division of Registrar and Educational Evaluation within a month after the final semester begins. The student needs to fill in the Liability Clearance Form on the same day as well.

4. 2 Photos (2 inches) of the student dressed in the gown should be submitted to Division of Registrar and Educational Evaluation Student must recheck for the outstanding liability clearance including enrollment and educational fees. Any outstanding liability must be completely paid as well.

Notice: Before submitting the Graduation Submitting Form to the Division of

Registrar and Educational Evaluation, the student expecting to graduate by the end of the current semester should pay for the Graduate’s Registration fee and outstanding liability at Division of Registrar and Educational Evaluation (The receipt must be kept as an evidence of payment).

Name of the student who did not submit the Graduation Submitting Form and

pay for the Graduate’s Registration fee and the outstanding liabilities will not be submitted for the graduation approval.

In case that the student has already submitted the Graduation Submitting Form in the current semester but cannot complete the program fulfillment on time, the graduation form must be submitted in the next semester.

6

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Tips for the students expecting to graduate 1. After enrolling all courses in the final semester, the student must recheck for the

his/her program fulfillment as determined in the curriculum framework by himself/herself or at Division of Registrar and Educational Evaluation

2. The student expecting to graduate in the current semester needs to completely pay all the outstanding liabilities.

3. The student must check for personal information, spelling of name and last name. If any information is found incorrect, it should be immediately informed to Division of Registrar and Educational Evaluation

4. The student should recheck the name list of the graduated student at an Academic Office of the faculty or Division of Registrar and Educational Evaluation

5. The student expecting to graduate must submit the request forms for transcript (complete transcript) in Thai and English and graduation certificate. The student needs to pay for the fees and keep the receipt as an evidence for the next request after graduating.

7

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Work Schedule Student Trainee of Faculty of Tourism and Hotel Management, Mahasarakham University

Name – last name: …………………………………………………………… Student’s ID: ……………………….……….…. Department/position: ……………………. Months of Training: ………………… Inspector: ………………………. DD/MM/YY Period of Time Work Inspector

8

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Work Schedule Student Trainee of Faculty of Tourism and Hotel Management, Mahasarakham University

Name – last name: …………………………………………………………… Student’s ID: ……………………….……….…. Department/position: ……………………. Months of Training: ………………… Inspector: ………………………. DD/MM/YY Period of Time Work Inspector

9

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Work Schedule Student Trainee of Faculty of Tourism and Hotel Management, Mahasarakham University

Name – last name: …………………………………………………………… Student’s ID: ……………………….……….…. Department/position: ……………………. Months of Training: ………………… Inspector: ………………………. DD/MM/YY Period of Time Work Inspector

10

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Work Schedule Student Trainee of Faculty of Tourism and Hotel Management, Mahasarakham University

Name – last name: …………………………………………………………… Student’s ID: ……………………….……….…. Department/position: ……………………. Months of Training: ………………… Inspector: ………………………. DD/MM/YY Period of Time Work Inspector

11

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Work Schedule Student Trainee of Faculty of Tourism and Hotel Management, Mahasarakham University

Name – last name: …………………………………………………………… Student’s ID: ……………………….……….…. Department/position: ……………………. Months of Training: ………………… Inspector: ………………………. DD/MM/YY Period of Time Work Inspector

12

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Work Schedule Student Trainee of Faculty of Tourism and Hotel Management, Mahasarakham University

Name – last name: …………………………………………………………… Student’s ID: ……………………….……….…. Department/position: ……………………. Months of Training: ………………… Inspector: ………………………. DD/MM/YY Period of Time Work Inspector

13

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Work Schedule Student Trainee of Faculty of Tourism and Hotel Management, Mahasarakham University

Name – last name: …………………………………………………………… Student’s ID: ……………………….……….…. Department/position: ……………………. Months of Training: ………………… Inspector: ………………………. DD/MM/YY Period of Time Work Inspector

14

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Work Schedule Student Trainee of Faculty of Tourism and Hotel Management, Mahasarakham University

Name – last name: …………………………………………………………… Student’s ID: ……………………….……….…. Department/position: ……………………. Months of Training: ………………… Inspector: ………………………. DD/MM/YY Period of Time Work Inspector

15

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Work Schedule Student Trainee of Faculty of Tourism and Hotel Management, Mahasarakham University

Name – last name: …………………………………………………………… Student’s ID: ……………………….……….…. Department/position: ……………………. Months of Training: ………………… Inspector: ………………………. DD/MM/YY Period of Time Work Inspector

16

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Work Schedule Student Trainee of Faculty of Tourism and Hotel Management, Mahasarakham University

Name – last name: …………………………………………………………… Student’s ID: ……………………….……….…. Department/position: ……………………. Months of Training: ………………… Inspector: ………………………. DD/MM/YY Period of Time Work Inspector

17

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Professional Training Evaluation Student Trainee of Faculty of Tourism and Hotel Management, Mahasarakham University

Topic of Evaluation (10 point/topic) Score 1. General knowledge/skills 1.1 Professional knowledge 1.2 Capability in applying knowledge into personal jobs 1.3 English communicative skills 1.4 Initiative and Creative thinking 1.5 Thoughtfulness for working 1.6 Problem solving skill 1.7 Continual self-improvement 2. Personality 2.1 Disciplined costume 2.2 Friendliness 2.3 Positive attitude toward the organization 2.4 Appropriate manners and behaviors 3. Morality/Ethics 3.1 Sincerity 3.2 Diligence and Patience 3.3 Punctuality 3.4 Devotion for working Suggestion/comment (head of training department) ………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………… ………………………………………………………………………………………………………………………………………………………… Signed …………………………………………… (………………………………………………..)

Position: …………………………………………

18

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

The Employer’s Satisfaction Survey This survey aims to investigate the employer’s satisfaction toward the overall performance of the student trainee from Faculty of Tourism and Hotel Management, Mahasarakham University. Class of …………………………

Student trainee’s name (Mr. /Miss/Mrs.) ………………….………………………………………………………………….. Training Position/department: ………………………………………………………………………………………………………..

Description

This survey aims to investigate the employers’ satisfaction toward the overall performance of the student trainee in order to indicate that the student trainee is well-qualified person with appropriate characteristics, knowledgeable, and capable to perform an practical work. Besides, the survey would examine the useful suggestions and advices from the employers as guidance to develop the suitable curriculum to contribute the well-qualified graduate student to serve the needs of labor market and community.

1. The survey consists of 2 sections as follows. Section 1: Employer’s General Information Section 2: Student trainee evaluation by the employer.

2. Please mark / in ( ) or fill in the blank to inform your true opinions toward the student’s performance, in order to contribute the useful information for developing the curriculum to create the capable graduate students to meet the needs of labor market.

Thank you very much for your kind collaboration

Faculty of Tourism and Hotel Management Mahasarakham University

19

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Section 1: Employer’s General Information 1. Sex

( ) male ( ) female 2. Age

( ) lower than 30 ( ) 30-39 ( ) 40-49 ( ) 50-59 ( ) over 60

3. Highest education ( ) lower than bachelor degree ( ) Bachelor degree/equivalent certificate ( ) Master degree/equivalent certificate ( ) Doctoral degree ( ) other certificates (please specify) …………………………

4. Forms of Organization ( ) Public enterprise ( ) governmental organization ( ) private sector ( ) Organization under the government ( ) others (please specify) ……………………

5. Relation with the trainee student (as the commander) ( ) Chief of commander ( ) Manager ( ) Head of department ( ) others (please specify) ………………………….

6. Working period at the organization ( ) 1-3 months ( ) 4-6 months ( ) 7-9 months ( ) 10-12 months ( ) over 1 year ( ) over 2 years

Section 2: Student Trainee Evaluation by Employer 2.1 The employer was satisfied with the student trainee’s performance including

characters and working skills regarding the following topics. Please mark ( / ) in the box to inform your satisfaction level.

Topic of evaluation

Satisfaction level

Very

satisfied Satisfied Neutral Unsatisfied

Very unsatisfied

1. General Knowledge 1.1 Knowledge in the study field 1.2 Working proficiency 1.3 Well-communicative skill

20

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Topic of evaluation

Satisfaction level

Very

satisfied Satisfied Neutral Unsatisfied

Very unsatisfied

1.4 Computer and technology skills 1.5 Foreign language skill 2. Proficiency/skills 2.1 Practical skill gained from training 2.2 Decision-making skill 2.3 Self-adjustment to the workplace 2.4 Team working 2.5 Analytical skill 2.6 Initiative and creative thinking 2.7 Managerial skill 2.8 Working achievement 2.9 Thoughtfulness for working 2.10 Senses in working 2.11 Effective communication skill 2.12 Proficiency in foreign language 2.13 Proficiency in computer and technology 3. Self-improvement 3.1 Learning passion 3.2 Systematic learning approach 3.3 Readiness for self-improvement 3.4 Understanding of the organization’s actual needs

3.5 Continual self-improvement 3.6 Understanding of organization’s regulation 4. Personality 4.1 Be Sincere to customers and colleagues 4.2 Be diligent for working

21

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Topic of evaluation

Satisfaction level

Very

satisfied Satisfied Neutral Unsatisfied

Very unsatisfied

4.3 Be patient in working 4.4 Be open to customer’s comments 4.5 Having Leadership 4.6 Be a good follower 4.7 Be well-responsible for work 4.8 Be disciplined in working 4.9 Be confident to work 4.10 Be Friendly with customers 4.11 Encouraging the positive working environment

4.12 Be devoted for work 4.13 Be punctual 4.14 Having service mind 4.15 Disciplinary appearance 5. Personal attitude toward the organization 5.1 Contributing an individual’s loyalty and good intention for the organization

5.2 Promoting the organization’s successes 5.3 Efficiency in using the organization’s supplies 5.4 Recognizing and participating the organization’s activities

5.5 Recognizing the significance of the organization’s benefits

22

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

The employer’s overall satisfaction toward the student trainee’s performance Faculty of Tourism and Hotel Management, Mahasarakham University

Very satisfied Satisfied Neutral Unsatisfied Very unsatisfied 2.2 Overall, the employer could identify the strength and weakness of the student trainee, from Faculty of Tourism and Hotel Management, Mahasarakham University, as follows. Strength …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. Weakness …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. Suggestions for further development …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. 2.3 The employer’s useful suggestions for Mahasarakham University …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. …………………………………………………………………………………………………………………………………………………. ………………………………………………………………………………………………………………………………………………….

23

Professional Training Report Student’s Affair Office, Faculty of Tourism and Hotel Management

Contact Number – Coordination Team

1. Mr. Chalermkiat Suriyawong ……………….…… Deputy Dean of Student’s Affair Office 2. Mr. Panasarn Thusaranon ………….…….…… Coordinator (Hotel) 3. Mrs. Tharatorn Boongtong ……….………….… Coordinator (Tour agency) 4. Miss Kamontip Laoakkha …………………..… Coordinator

(Government and private sectors) 5. Miss Premjit Taburi ……………….…… Coordinator (Airline business) 6. Miss Uraporn Moonsil …………………… Coordinator (Airline business) 7. Miss Saowalak Tareeput ……………….…… Staff 8. Mr. Pichitchai Wiangkam ……………….…. Staff

Credit Senior consultant: Asst. Prof. Surachet Chettamas Consultant team Miss Wantakarn Seemarorit Mr. Sivadol Pattnajak Miss Uraporn Moonsil Mr. Chalermkiat Suriyawong Information management Mr. Chalermkiat Suriyawong Mr. Songpol Uthaisar Mr. Subhachai Pakmei Commission Mr. Chalermkiat Suriyawong Chairman Mr. Songpol Uthaisar Vice-Chairman Mr. Pichitchai Wiangkam Committee Miss Saowalak Tareeput Committee