Professional & Social etiquettes
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Transcript of Professional & Social etiquettes
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Social Etiquette
By:-Amit Hasija
Principal-RIMT-Institute of Hotel Management
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Meeting and Greeting
• Who introduces who?– Traditionally, a man is always introduced to a
woman. Not necessarily in business.– Highest person of rank is mentioned first.
Remember: “Big, may I introduce Small.”– A younger person is always introduced to an
older person– It is helpful to include the persons title– Always state your name.
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Tricks for remembering names
• Repeat the person’s name a few times to yourself after you’re introduced.
• Use the person’s name immediately in the conversation after an introduction.
• Immediately introduce that new person to someone else you know.
• Jot down the person’s name
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Mastering the Handshake
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The Pull-In
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The Two-Handed Shake
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The Topper
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The Finger Squeeze
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The Bone Crusher
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The Palm Pinch
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The Limp Fish
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The Proper Handshake
• Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice
from the elbow • Is released after the shake, even
if the introduction continues • Includes good eye contact with
the other person • Hold your drink in your left
hand to avoid a cold, wet handshake
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Posture and Poise
The Etiquette Survival KitFor Teens
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What is Diversity?
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What are some examples of human diversity?
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AgeRaceEthnicityCultureGenderSexual
Orientation
Marital statusPhysical statusEconomic classEducationReligionPolitical
Ideology
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Conflict in the Workplace
• Stereotyping
• Disrespect
• Generalizations
• Lack of Awareness
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Benefits of being Culturally Sensitive
• People respect you
• Less conflict
• Problems are easily solved
• Business is more successful – meaning more job security
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Asian CulturesJapanese• The bow symbolizes respect and humility. • The “ok” sign is a symbol for money.• The business card – treat it with respect.• Very punctual. It is rude to be late to a business meeting.
Chinese• Opening a gift in front of the giver signifies the gift is more important
than the giver.• The triangle is considered a negative shape.
Thai• Never touch the head or pass an object over the head – the head is
considered sacred in Thailand.• Never cross your legs in the presence of an older person.
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European and African Cultures
• In Great Britain, the napkin is a child’s diaper. They call it the Serviette.
• In France, the “ok” sign means zero.• In Germany, first names are seldom used when doing business.• In Germany, gifts are rarely exchanged and are usually not
appropriate.• The number 7 is considered bad luck in Kenya and good luck
in Czech Republic.• In Bulgaria, a nod means “no” and shaking you head means
“yes”.• In some African countries, the color red represents witchcraft
and death.
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Middle Eastern Cultures
• Never, never eat with your left hand.
• Never sit in a position that displays the sole of your foot to an Arab, especially women.
• Never ask a businessman about his wife or other female members of his family.
• Famous for their hospitality. The coffee ritual.
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South America
• Much more relaxed attitude toward time.
• In Brazil, the “A-OK” gesture means “up yours” (to be polite).
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Respecting Gender and Sexual Differences
• Best Rule of thumb - Never make jokes or snide remarks about gender or sexual preference.
• What people do in their private lives is exactly that : Private.
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Respecting Physical Differences
• Don’t stare or avert your gaze. • Avoid using words such as “handicapped”,
“crippled” and “invalid”• Avoid using “healthy” and “normal’ to refer to
those without disabilities.• Talk to everyone in a medium tone of voice.• Helping someone is discouraged, unless given
permission to do so.
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Dining with Style and Grace
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Knowing table etiquette will put you at ease.
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Your Basic Place Setting
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The Formal Dinner Table Setting
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Thank You