Professional Leadership Program€¦ · Professional Leadership Program Main responsabilities-To...
Transcript of Professional Leadership Program€¦ · Professional Leadership Program Main responsabilities-To...
Professional Leadership Program
The Professional Leadership Program has two divisions: Operations Leadership Program andBusiness Leadership Program. Each division is focused on the different Hotel’s managementdepartments, in order to develop the specific competencies of the next Blue Diamondleaders.
Professional
Leadership Program
Professional Leadership Program
Operations Leadership Program Business Leadership Program
- Rooms Division- F&B
-Human Resources - Purchasing-Quality Control - Financials-Sales
Junior Resident Manager Junior Business ManagerPosition
areas
Program
Operations Leadership Program
Business Leadership Program
At Blue Diamond Resorts, we believe that our human team is the most valuable resource andthe one which makes the difference within our guests. Our saying is “It is a pleasure” and wemake it a real fact by creating memorable vacation experiences for guests and inspiring ourhosts. Customer-centered service is an unmistakable characteristic of each host of the BlueDiamond family.
By joining Blue Diamond Resorts, you will gain access to an array of rich experiences,knowledge and opportunities that will prove invaluable to your personal and professionalgrowth.
Our Professional Leadership Programs are of exclusive commitment and on a full-time basis,lasting 12 months.
Professional
Leadership Program
The program has been designed:
- To allow each candidate the opportunity to implement the skills, techniques andphilosophy learned, and provide the ability for him/her to expand his practical knowledgein the hospitality industry for his/her dissertation.
- To create a pool of qualified professionals, trained to our Company standards and ready tofill our vacancies.
- To have a structured program that facilitates schools and company the monitoring andevaluation of the intern’s professional progress.
Professional
Leadership Program
This position provides the “networking” and relationships between the different businesscenters and empowers the relationships with managers and head of departments.
Participants are qualified as high potential candidates and are training for future hotelmanagement positions; they may participate in the executive and operational meeting thattake place in the hotel in which they are working.
Each participant has a mentor or coach who will help the student in his/her daily activities andwill advise him/her on any issues. The coach will guide the participant throughout the entireprogram.
The coach participates in all periodic assessments that are made to the participant, becominga point of reference for whatever he/she may need.
Professional
Leadership Program
Qualification
- Participant must be an active last semesterstudent or recent graduate of the School ofBusiness & Hotel Administration, Tourism orsimilar.
- Participant must be fluent or have the abilityto speak at least three languages (bilingualSpanish/English and third language).
- Geographical mobility.- Skills: Service attitude, Communication and
Active Listening. Take initiative and BeingProactive. Ability to Build InterpersonalRelationships. Teamwork. Note: for BusinessLeadership Program participants mustobtain Master Degree Studies.
Professional
Leadership Program
Program Goal
The hotel leadership program has been designed to provide each participant with practicalknowledge of standards, products and services offered by Blue Diamond Resorts, specificallyfor the all-inclusive hotel segment, as part of their coaching and training to obtain theirdegree.
Professional
Leadership Program
In the position of Junior Resident Manager, each intern willhave the opportunity to learn, under close supervision, andget exposed to the different areas of services.
As a Junior Business Manager, intern will have theopportunity to learn, under close supervision, and get exposedto the different areas of administration.
Professional
Leadership Program
- Attend briefings or department meetings.- Knowledge and practical implementation of
the standards of personal presentation.- Comply with the procedures focused on the
preservation of ecosystems and environmental care.
- To direct and develop excitement in execution of the Mission, Vision and Quality Policies of the hotel.
- Promote the use and documentation of guest’s preferences.
- Promote health and safety workplace in his/her area.
- Knowledge and implementation of standards.
General Duties:
Professional Leadership ProgramMain responsabilities
- To perform regular rounds on the property, in order to verify proper operation, uniform, order and security within the hotel areas.
- Daily supervision of the activities of the day and the correct operation of the centers of consumption at the hotel.
- Maintain close communication with guests, developing public relations to enhance the positioning the hotel’s image.
- To review, according to a sampling, hotel rooms, monitoring the areas of opportunity generated.
- Participation in the development of strategic and operational planning to meet the objectives established by the hotel.
Operational Funtions:
Junior Resident ManagerMain responsabilities
- Monitoring guests and/or hosts comments and/or complaints.
- Maintain in General Manager and Department Managers informed about any anomalies that may occur in the hotel.
- Checking the daily guest satisfaction Index generated by the different tools that are handled: Geshotels, Revinate and Trip
Advisor, following up on the reported opportunity areas.
- Monitor pending news from the previous turn and/or reported by executives of the hotel.
Operational Funtions:
Junior Resident ManagerMain responsabilities
- Monitor Second Effort Reports and Opportunity Reports.
- Respond to any guest’s request.- To develop and create projects that can help
improve the service or the operation of the hotel.
- To provide personalized service to groups, VIPS and repeat guests to ensure that their needs are met according to expectations.
- Monitoring the performance of equipment controls and operational tools for their proper control.
- To actively participate on BDR teams to guest service matters.
Operational Funtions
Junior Resident Manager
- Customer Orientation.- Innovation.- Creativity and Imagination.- Business Vision.- Leadership and People Development.- Negotiation.- Team Work.- Decision-Making.- Conflict management.- Attention to detail.- Stress and Time Management.- Resilience
Abilities and Skills to Perform
Management Skills
Junior Resident Manager
- Accommodation
- Meals (Access to the staff’s dining room)
- Transportation to workplace
- Monthly allowance (amount according to
participant’s degree, experience and internship
country).
- Participation in the executive and training
programs.
Benefits & Compensation
Blue Diamond Resorts offers
Vacancies
- Royalton Riviera CancunMexico:
- Royalton Punta Cana- CHIC by Royalton Punta Cana- Memories Splash Punta Cana- Royalton Bávaro
Dominican Republic:
- Royalton White Sands- Royalton Blue Waters- Royalton Negril
Jamaica:
- Royalton Saint LuciaSaint Lucia:
Our Brands
MONTEGO BAY
NEGRILJAMAICA
SAINT LUCIA
DOMINICAN REPUBLIC
PUNTA
CANA
RIVIERA
CANCUN
MEXICO
CAYO COCOHABANAVARADERO
JIBACOA
CUBACAYO SANTA MARIA
HOLGUIN
Costa RicaPAPAGAYO
The Caribbean’s
fastest growing resort
management company with
over 32 resorts spanning
6 countries with more than
14,000 rooms
www.bluediamondresorts.com
Royalton Luxury Resorts offerdiscerning guests a unique and luxurious vacation with upscale accommodations and the highest quality service.
• All inclusive
• Award winning
• Relaxing and breathtaking
beachfronts
• Diamond Club™ service for
an exclusive feel
• Exquisite world-class gourmet dining
DreamBed™*
Enjoy a restful sleep in your modern
spacious rooms on our premium
handcrafted DreamBed™ designed
exclusively for Royalton Luxury Resorts
All-In Connectivity™*
Free Wi-Fi throughout the resort and
unlimited free calling to North America
and most of Europe; also available when
you download our free app
Reservation-Free Dining
Enjoy first class dining experiences in our
à la carte speciality restaurants as you
please, without the hassle of reservations
*Not applicable to Cuba Properties
Hideaway at Royalton Luxury Resorts provides adult guests the All-In Luxury®
experience plus the following:
• Vacation escape for guests over 18
with unlimited access to nearby
Royalton Luxury Resort’s amenities
• Luxury Extras such as personalized
check in, upgraded room service menu,
nightlife entertainment and beach/pool
concierge
• Exclusive adult only pools, beach area
and restaurants.
• Luxury Weddings: Unique wedding
options including our exclusive Sky
Wedding venue
Grand Lido offers a contemporary, upscale and elegant naturist holiday for couples and single alike who desire a more liberated experience with 26 exquisite ocean-facing suites in an isolated enclave, premium Butler Service:
• Club MoBay Service: At Sangster
International Airport guests receive
fast track and personalized meet &
greet services plus access to an
exclusive Lounge
• Private Airport Transfers: Presidential
Suite guests receive free airport transfer
• Access to an additional two nearby
luxury all-inclusive resorts Royalton
Negril and adults-only Hideaway at
Royalton Negril
CHIC by Royalton Luxury Resorts provides guests the All-In Luxury®
experience plus the following:
• Adults only – modern stylish hotel with a
social atmosphere and luxury offerings of
famed hot spots such as Vegas and South
Beach.
• Premium top shelf liquor with a daily
entertainment program including guest
DJs and leading fitness instructors.
• All-Exclusive™ luxury extras concept such
as private cabanas, mermaid pool, world-
class spa, oxygen bar and private chef
table.
• Unique and trendy à la carte restaurants
offering eclectic cuisines from around the
world including Middle Eastern and
Italian.
Memories Resorts & Spa welcomes guests to “Celebrate the Moments” with family and loved ones across the Caribbean breathtaking sandy beaches.
• All-Inclusive
• Casual family-friendly and adults
only atmosphere
• Large pools and kid-friendly areas
• Beautiful beachfront locations
• Spacious accommodations
and connecting rooms
• Daily activities for all ages and
activity levels
Starfish Resorts welcome travellers of any age to a wonderful vacation escape with outstanding value and a lively atmosphere for the whole family to enjoy.
• Wide range of hotel locations
and accommodation-types
• Friendly atmosphere
Professional Leadership Program