Professional English Communication Skills 2008.pdf

8/9/2019 Professional English Communication Skills 2008.pdf

1/56

Prog ra mme Directory

Culture & Communica tion

Skills Consulta ncy

Professiona l Eng lish

Communica tion Skills

08


2/56

Ea ch step of the process ha s

be en professiona lly ma na ge d. Welook forwa rd to ma inta ining a

succe ssful rela tionship w ith

Communica id."

Per Rune Bjrnfeldt

Huma n Resources Ma na ge ment a nd

Development

If (Norwa y)

We rece ived e very a ssista nce

from Communica id a t a ll sta ge s,

from the pla nning o f the course

to its delivery. We look forwa rd

to tra ining w ith Communica id

a ga in in the future."

Aga ta Czama ra

Deputy Hea d, Tra ining Depa rtmentNa tiona l Ba nk of Poland (Poland)

I rea lly enjoyed the po ssibility to

w ork one-on-one w ith the tra iner

in the rela xed a nd plea sa nt

surroundings of Communica id.

Kertu Ilves

Tra nsla tor

Europea n Commission ( Belgium)

"My English course a s orga nised

by Communica id w a s extremelyprofessiona l."

Mr Ha n Yu

Huma n Resources Ma na ge r

ABB Ltd . ( China )

Pre-course w ork w a s useful a s

the points I ma de we re then

covered in the course.

Gemma Perkins

Ana lystAXA PPP Hea lthcare (UK)

My la ngua ge progra mme in

London w ith Communica id w a s a

rea lly outsta nding experience

tha t I w ould recommend toa nyone.

Cla udia Dola bellaSo Pa ulo Procurement Ma na ger

Globa l Procurement Orga niza tion

Gillette (Bra zil)

Tha nks to Communica id's persona l

a pproa ch I a m now a ble to w riteprofessiona l ba nking English.

Jeroen Wa ssingCred it Ana lyst

Ra bob a nk (The Nethe rla nds)

I found the English for La w ye rs

course very va lua ble a s it w a s very

we ll a da pted to my professiona lneed s a nd the a ctivities provided me

with plenty of opportunities to

pra ctise my skills. I fee l tha t I ha ve

lea rnt so much within just five da ys

tha t I ha ve even been a ble to

prepa re a short lega l glossa ry for

the compa ny!

Zulfiya Guma rovaLa wyer

AGIP KCO ( Ka za khsta n)

Wha t our Clients Sa y...


3/56

Culture & Communica tionSkills Consulta ncy


4/56

INSURANCE

ENGLISH

18-19

FINANCIAL

ENGLISH

16-17

INTERNATIONAL

BUSINESSENGLISH

10 -15

COMMUNICAID

INDIVIDUAL 12

IN-COMPANY 12

BUSINESS ENGLISHCOMBINATION 13

FOUNDATION 13

ENGLISH FOR HUMANRESOURCESPROFESSIONALS 14

ENGLISH FORINTERNATIONAL SALES& MARKETING 14

ENGLISH FOR MEDICALPURPOSES 15

ENGLISH FORFINANCIALPROFESSIONALS 17

FINANCIAL ENG LISH 17

ENGLISH FO R THEINSURANCE INDUSTRY 19

INSURANCE ENGLISH 19

1-9

C O N T E N T S

I C O N K E Y

WHY COMMUNICAID? 1

COMMUNICAID INLONDON 2

DURING YO UR STAY 3

COMMUNICAIDWORLDWIDE 4

IN-COMPANY ENGLISHCOMMUNICATION SKILLS 5

DEDICATED SUP PORTNETWORK 6

MANAGING YOURTRAINING 7

TRAININGMANAGEMENT PORTAL 8

E-LEARNING & VIRTUALTRAINING 9


5/56

ENGLISH FOR

ACADEMICPERSONNEL

22-23

LEGAL

ENGLISH

24-26

COMMUNICATION

SKILLS

27-31

MORE

COMMUNICAID

33-50

32

PUBLIC SECTOR

ENGLISH

20 -21

MILITARY ENGLISH &DEFENCE DIPLOMACY 21

ENGLISH FORDIPLOMACY 21

ENGLISH FORINTERNATIO NALLECTURERS 23

ENGLISH FORACADEMICPROFESSIONALS 23

ENGLISH FOR LAWYERS 25

DRAFTING CONTRACTSIN ENGLISH 25

ENGLISH FOR LEGALSECRETARIES 26

LEGAL ENGLISH 26

EFFECTIVE BUSINESSWRITING 28

WRITING WITH IMPACT 28

PROFESSIONAL EMAILWRITING 29

P RO P OSAL WRITING 29

REPORT WRITING 30

PRESENTING IN ENGLISH 30

NEGO TIATING INENGLISH 31

ACCENT REDUCTION& RECOGNITION 31

ADDITIONAL SERVICES 34

CASE STUDIES 35-36

AGENT & PARTNERNETWORKS 37

ACCO MMODATIONSERVICES 38-39

LEVELS CHART 40

CONDITIONS OFSERVICE 41

ENROLMENTFORM 42-43

OUR TRAINER TEAM 44-48

CLIENT LIST 49

MAP AND DIRECTIONS 50

DATES DURATIO N COST SUITABLE FOR FORMAT LOCATION

PROGRAMME

TABLE


6/561 T: +44 (0)20 7648 2140 E: [email protected] W: www.communicaid.com

Why Communica id?

Communica id is a culture a nd communica tion skills consulta ncy. We e na ble our clients to

crea te profita ble interna tiona l rela tionships by b uilding cultura l bridg es tha t enha nce

unde rsta nding a nd esta blish trust.

Experience

We d esign a nd de live r profe ssiona l Eng lish

tra ining prog ra mmes which provideimmedia te ta ngible results for you a nd

yo ur orga nisa tion. Working with ma ny ofthe wo rlds lea ding co rpora te a nd public

sector orga nisa tions, a nd with almost

twenty ye a rs experience, we a re

uniquely pla ced to understa nd a nd meetyo ur English la ngua ge co mmunica tion

needs.

Innova tion

Client-led solutions together with

continuous improvement a nd progra mme

innova tion gua ra ntee yo u the most up-to-da te a pproa ch a nd solutions.

Impa ct

Through a uniq ue 3-step a pproa ch of:

1) Dia gno stic Consulta ncy2) Progra mme Design3) Impa ct Ma na gement

we a re a ble to design a nd deliver

English La ngua ge a nd Communica tionSkills tra ining a nd consulta ncy tha tde livers ta ngible, long-term be nefits

to your orga nisa tion a nd employe es.

Follow -up support a nd a ssista nceensures that the impa ct continues

outside of the tra ining room.*

We offe r a n unriva lled ra nge o f

English progra mmes to meet the

needs of na tive a nd non-na tiveEnglish la ngua ge spea kers. Wha tever

your level or business requirement,we a re a ble to d esign a solution.

Prog rammes ra nge from Fina ncia l

Eng lish to Dra fting Contra cts in

Eng lish.

Ea ch yea r we tra in in excess of one

thousa nd professiona ls from a ll over

the world including Prime Ministers to

CEOs to Fina nce Direc tors a nd In-house Counsel.

Return on investment

All our progra mmes a re co mpetitively

priced a nd offe r excellent return on yourinvestment. O ur tra ining fe es include t he

initia l tra ining ne eds a na lysis a nd

a ssessment, de ta iled proposa l, tra iningdelivery, tra ining ma teria ls, progress

reports a nd recommended follow -up.

All intensive tra ining tha t ta kes pla ce a t

our Londo n a nd Pa ris centres a lso

includes w ee kly lunch a nd eve ning

enterta inment.

`

More Communica id

For more informa tion on Communica id

a nd our services, plea se refer to pa ge s33 - 50 .

ExperienceInnova tion

Impa ct

* More informa tion on our a pproach is ava ila ble on pa ge 7

All English tra ining ta king pla ce a t ourLondo n centre is a ccredite d by the British Council


7/56T: +44 (0)20 7648 2140 E: [email protected] W: www.communicaid.com

Communica id in London

Communica id is

loca ted in the hea rt

of Londo ns fina ncia la nd historica l district

know n a s the City .

Your tra ining w ill

ta ke pla ce moments

from historica l

Lond on, a nd just

minutes fromLond ons thea tre

la nd a nd the River

Tha mes.

Our mode rn tra ining

centre, with

unpa ra lleled view s

of Lond on, offers

you the idea l

environment for

successful a nd

comforta ble tra ining.

You w ill benefit from:

Convenient, centra l London loca tion

15 a ir-cond itioned tra ining rooms Dedicated client lounge a nd ca f

Wireless hi-spee d internet a ccess

Business centre, w ith a cce ss to printer,fa x machine a nd photocopier

Da ily interna tional b usiness press

Sa tellite te levision

Priva te rooms a va ila ble for meetings Reference materia ls a nd publica tions

Concierge service to a ssist w ith hotel,

thea tre and other reserva tions

Dedicated Client Ma na ger, on ha nd to

ensure your tra ining is a succe ss Support from a multilingua l tea m, a ble

to a ssist w ith a ny conce rns. Ove r 12

different la ngua ge s a re spoken just by

sta ff in the Londo n centre

In a ll, we offer you a relaxed,

professiona l environment w here you ca nconcentra te o n your lea rning while

sta ying in touch with the outside wo rld.

The w orlds most cosmopolita n city ... home to 4 World Herita ge Sites a nd 8 Roya l Pa rks...a popula tion of 7.2 million... over 250 different la ngua ge s spoken... over 40,000 shops,50 thea tres, 6100 resta ura nts, 3800 pubs... visited by 27 million people a nnua lly...

2


8/56

T: +44 (0)20 7648 2140 E: [email protected] W: www.communicaid.com

During Your Sta y

Our interna tiona l centres

In a ddition to our Londo n centre, w e

offer our clients the convenience ofunderta king their tra ining progra mme

in a ny of o ur interna tiona l centres.

Our centrally loca ted centres in Pa ris,Fra nkfurt a nd New York a re fully

equipped to ensure your comfort while

you a ttend yo ur progra mme w ith us.

In a dd ition to time spent w ith your tra iners, we encoura ge oversea s delega tes on intensive

courses to use their English a s much a s possible o utside the tra ining room. We offe r a ra ngeof a dd itiona l services to increa se y our opportunities to spea k a nd hea r English.

Pa ris

Fra nkfurt

New York

Reg ula r client lunches

All Communica id deleg a tes a re from

professiona l, business a nd gove rnmentbod ies. Our regula r client lunches provide

a n informa l opportunity t o netw ork with

like-minded individua ls ove r a sa ndw ichor buffet.

Guest spea kers

We o ften invite spea kers to provide briefinforma l ta lks on a va riety of topics

including a spects of British cultura l a ndbusiness life. These a re orga nised o n a n

a d hoc ba sis and a ccording to dema nd.We w ill inform you o f the progra mme of

spea kers a va ila ble on your a rriva l.

Socia l progra mme

You ca n choose to a ttend one of our

regula r events, ra nging from a n eveningmea l with other clients to wine-ta sting, a

guided w a lk or a drink in some of

Londons best pubs previouslyfreq uented by Cha rles Dickens or Ja ck the

Ripper! We ca n a lso a ssist with booking

tickets for thea tre, museum, cultura l a nd

sporting events.

3


9/564T: +44 (0)20 7648 2140 E: [email protected] W: www.communicaid.com

Communica id Worldw ide

Worldw ide a ccredita tion

Since o ur founda tion, Communica ids

ethos ha s been to seek pa rtnerships,recognition a nd a ccredita tion from

industry bod ies tha t reflect theba ckground a nd tra ining nee ds of our

corpora te a nd public sector clients. By

truly understa nding yo ur industry a nd

orga nisation, we a re a ble to design a nddeliver training progra mmes tha t meet

your pa rticula r needs.

With this in mind, Communica id ha s

deve loped a nd nurtured rela tionships withEuropea n la w societies a nd ba r

a ssocia tions, insura nce institutes,

exa mina tion boa rds a nd relocation a ndintercultura l a ssocia tions. Our progra mmes

a re recognised a nd promoted by the

follow ing orga nisa tions:

Interna tiona l rea ch

Communica id ha s a g loba l client ba se

a nd has esta blished a n interna tiona lpresence to meet their worldwiderequirements. We enjoy g loba l contra cts

with ma ny lea ding orga nisa tions where

we de liver our prog ra mmes in multiple

city loca tions a cross the wo rld.

Our tra ining c entres in Londo n, Pa ris,

Fra nkfurt a nd New York ca n design a ndde live r yo ur Eng lish communica tion

solutions in a ny loca tion worldw ide.

Recent o versea s tra ining prog rammesha ve b een d elivered in the follow ing

loca tions:

We a lso offer our clients ad ditiona l

support and expe rtise through our

rela tionships with:Industry and Go vernment InstitutionsEnglish langua ge exa mina tion boa rds

La w Societies


10/565 T: +44 (0)20 7648 2140 E: [email protected] W: www.communicaid.com

Persona lised prog ra mmes

Our ta ilor-ma de progra mmes a llow you

to be nefit from a course tha t truly meetsyour needs. Focusing on your la ngua gea nd communica tion skills, the co ntent of

ea ch progra mme is persona lised to y our

profession, job function a nd skill a rea s

you would like to develop.

This a llow s us to d eliver tra ining on t he

a rea s tha t you req uire - so, whether you

a re in need of fluency de velopment orwish to enha nce your written

communica tion skills, Communica id willdesign a unique prog ramme for you.

Ava ila ble worldw ide

In a ddition to our a cclaimed public

progra mmes, Communica id provide s in-compa ny persona lised English

communica tion solutions to orga nisa tions

w orldw ide. Whether delivered a t our

tra ining centres in Londo n, Pa ris, Fra nkfurtor New York, or a lterna tively, a t a

loca tion of your choice, ea ch progra mme

is designed with your unique requirements

in mind.

Responsive to your needs

We ta ke e normous ca re a nd a ttention to

understa nd your orga nisa tion a nd youremploye es communica tion req uirements.

Ea ch progra mme be it a one-to-oneBusiness Eng lish course or a g loba l Eng lish

programme for your entire o rga nisa tion

is designed follow ing a dia gnostic

consulta ncy.

Options a va ila ble

One-to-one

Tea m/depa rtment Semina rs/w orkshops

Audits Consulta ncy

Lea dership deve lopment

Communica tion policy

Interna tiona l reloca tion a ndrepa tria tion a ssista nce

Continuous professiona l deve lopment

In-compa ny Eng lish Communica tion Skills

Designed to mee t your orga nisa tions uniq ue req uirements


11/56

6T: +44 (0)20 7648 2140 E: [email protected] W: www.communicaid.com

Communica id invests hea vily in the

support netw ork tha t we provide to a ll

our clients a nd de lega tes. We be lieve

very strongly tha t a professiona llyma na ge d a nd successfully orga nised

tra ining p rogra mme ste ms from providing

a ssistance a t every sta ge of you andyo ur orga nisa tions rela tionship with us.

Dedica ted Support Netw ork

Our client ma na ge ment a nd services tea ms a re on ha nd to ensure

a successful sta y.

This netw ork is formed by a ssigning e a ch

delega te a de dica ted Client Ma na ger

who is responsible for coo rdina ting a ll

a spects of your tra ining, providing y ouwith a clea r point of contact for a ny

queries or concerns you ma y ha ve.

In turn, our Client Ma na ge rs a re

supported by Communica ids Client

Services a nd Knowledg e Ma na ge ment

tea ms w ho help to ensure the successfuldelivery of your tra ining a nd a llow us to

support you a t a n orga nisa tiona l, tra ining

a nd delega te level.

You a re a t the centre of our a ttention


12/56

7 T: +44 (0)20 7648 2140 E: [email protected] W: www.communicaid.com

Ma na g ing Your Tra ining

Communica id Va lue Cha in

Communica id ha s developed a unique

three step a pproa ch to tra ining a nddelivering va lue to you a nd your

orga nisa tion. The three steps a re

designed to offer you opera tiona l,progra mme a nd customer excellence

respectively.

Your de dica ted Communica id ClientMa na ge r is responsible for lea ding you

through our three step a pproa ch, ensuring

tha t yo ur culture a nd communica tion skills

needs a re met.

Dia gnostic Consulta ncy -

Ope ra tiona l Excellence

During this sta ge , you a nd your

orga nisa tions req uirements will be

a ssessed a nd a ppra ised, ta king intoa ccount existing a bility, skills a nd

knowledge. Once complete,

recommenda tions on the na ture a nd levelof our tra ining impa ct will be ma de, with

suitab le tra ining pla tforms a nd dura tion

a greed mutua lly. Tra ining objectives a nd

metrics will a lso b e e sta blished a ndexpla ined in a dva nce to ensure effective

a nd mea sura ble results.

Progra mme Desig n -

Progra mme Exce llence

We invest considera ble time a nd e ffort toensure tha t our clients a re fully supported

during e very step o f their tra ining w ith

Communica id. This includes a de sign

ethos where we colla bora te closely with

clients on progra mme co ntent a nda pproa ch a s well a s our commitment to

select the most suita ble tra iners a nd

consultants. We a re a lso a va ila ble priorto tra ining to o ffer pre-impa ct support

a nd a ssistance rega rding a ny a spect of

your tra ining.

Impa ct Ma na ge ment -

Customer Excellence

Througho ut the tra ining, y our de dica tedCommunica id Client Ma na ge r will work

w ith yo ur tra iners to monitor progress a nd

provide po st-impa ct support in the form

of reports, feedba ck review s a nd, where

necessa ry, recommenda tions on the nextstag e of tra ining a nd consulta ncy.


13/56


Tra ining Ma na gement Porta l

Ma na ge ment informa tion

In toda ys tra ining a nd development

clima te, ea sily a ccessible a nd up-to-da tetra ining da ta ha s never been more

va lua ble in ensuring the e ffective

mana gement of e mployee tra ining.

Being a ble to a ccess up-to-da tea ttenda nce, progress a nd a ssocia ted

costs provides tra ining ma na ge rs with key

informa tion to ensure the va lidity of a ll

tra ining.

Rea l time informa tion ma na gement & a dministra tion

At Communica id, we a pprecia te the

challenges tha t our clients fa ce a nd ha ve

developed a n integ rate d Training

Ma na gement Porta l aimed a t fa cilita tingthe qua ntita tive a nd qua lita tive a na lyses

tha t our clients req uire. Via a secure

128-bit login, yo u will a cce ss your owndua l-branded web site a llowing you

insta nt a ccess to the la test, live tra ining

da ta of a ll your employees.

Communica id is committed to ha rnessing

new te chnology to increa se the

effectiveness of our programmes a s well

a s offer our clients up-to-da te progra mmeinforma tion a nd ea se of bo oking. We a re

consta ntly working on new solutions w hich

embra ce insta nt messa ging support a ndprogra mme ma na gement.

Online booking

Our online bo oking syste m a llow s you to

select y our choice of progra mme, a ssess

your la ngua ge a bility, choose the format

of training, preferred tra ining da tes a ndpa y online if you wish. Once w e receive

your booking, w e w ill a rra nge a telephone

interview a nd a ssessment befo re confirming

your pla ce on a progra mme.


14/56


E-lea rning & Virtua l Tra ining

To co mplement our ra nge of fa ce-to-fa cetra ining progra mmes, w here tra ining onsite is neither pra ctica l nor economica lCommunica id ha s pionee red thedeve lopment of a suite of online tra iningoptions. Designed to be either sta nda lone progra mmes or pa rt of a blendedlea rning experience, these progra mmesa llow yo u to bene fit from Communica idswo rld cla ss tra ining progra mmes a nda pproa ch no ma tter where you a re inthe world.

Virtua l tra ining

People w a nt to do tra ining o n their time,in their loca tion, o n the ir sched ule. This isa nytime, anyw here tra ining that ca n beviewe d a nd review ed. *

* Da vid Buehner, Ava ya Communicat ions

Communica id ha s pionee red thedeve lopment of a suite of remote tra iningoptions to offer our globa l clients a ccessto our unriva lled tra ining prog ra mmes

a nd expert tra iners. Whether a s pa rt ofa sta nd a lone virtua l tra ining solution ormodules that form a pa rt of a blendedlea rning expe rience , virtua l tra ininga llow s you a nd your employe es toma ximize lea rning oppo rtunities w hileminimising disruption a nd a ssocia tedcosts.

Communica id ha s ha rnessed the la testfea tures of virtua l tra ining softw a re toena ble us to provide professiona l tra ining

complete w ith the feel of a rea lcla ssroom setting, in effect replica tingmany of the dyna mic fea tures tha t a recrucia l to ensuring a successful fa ce-to-fa ce session. Depending on the na ture ofthe progra mme a nd its suita bility for thesubject ma tter, a mong the fea tures tha ta ttendees will be a ble to a ccess a re:

Tw o w a y a ud io a nd vid eoconferencing

Applic a t ion sha ring

Inte ra c tive whiteboards Electronic ha nd ra ising Group text cha t

Our Virtua l Tra ining progra mmes a rede livered b y Communica ids core tra iners,a ll bringing w ith them yea rs of expe rtisein their pa rticula r specia list field ( e.g . la w,

fina nce, interna tional commerce,diploma cy, HR, e tc.) combined with forma lq ua lifica tions in tra ining.

As with our fa ce-to-fa ce tra ining solutions,w e pride ourselves on our a bility todesign progra mmes a ccording to thenee ds of our clients. Conseq uently, a llVirtua l Tra ining p rogra mmes a re pla nnedin conjunction w ith yo u, the client. A fulldia gnostic consulta ncy w ill be underta kento understa nd yo ur tra ining nee ds prior to

programme design a nd delivery.

Once the progra mme contents ha ve bee nfina lised a nd a schedule esta blished w ithyou, a ll pa rticipa nts will be invited byema il to a ttend the session(s) via awe blink. Once in the cla ssroom,delega tes a re a ble to intera ct with theirtra iner and other a ttendees a nd, mostimporta ntly, lea rn in a flexible a nddy na mic environment.

E-lea rningWe a re currently b uilding a course libra ryof ma ny of o ur most popular progra mmesto be a va ila ble to orga nisations a ndindividua l employe es. This a llow s you tolea rn a t your ow n pa ce in your own time.


15/56

10

Prog ra mmes

Interna tiona l Business Eng lish 11-15

Fina ncia l Eng lish 16-17

Insura nce Eng lish 18-19

Public Sector Eng lish 20 -21

Eng lish for Aca demic Personnel 22-23

Lega l Eng lish 24-26

Communica tion Skills 27-31


16/56

BUSINESS ENGLISH:INDIVIDUAL 12

BUSINESS ENGLISH:IN-COMPANY GROUP 12

BUSINESS ENGLISH:COMBINATION 13

BUSINESS ENGLISH:FOUNDATION 13

ENGLISH FORINTERNATIO NAL SALES& MARKETING 14

ENGLISH FO R HUMANRESO URCESPROFESSIONALS 14

ENGLISH FOR MEDICALPURPOSES 15

Communica ids Business

English tra iners a re chosen

for their extensive

commercia l a nd tra ining

experience . In a dd ition tobeing q ua lified tra iners

w ith a minimum of five

ye a rs tra ining experience ,

ma ny Communica id

Business Eng lish tra iners

a re a lso professiona ls in

fields a s diverse a s la w,

fina nce, insura nce a nd

ma rketing.

CO NTENTS

Inte rna tiona l Business Eng lish

11


17/56


Business Eng lish: Individua l Business Eng lish: In-co mpa ny Group

Cost effective, in-compa ny te a m training for groups with thesa me need s a nd objectives.

Suitab le for

Remote or physica l tea ms who w ish to combine tea m-building with la ngua ge deve lopment. Tra ining designeda cross a ll sectors from engineering to pha rma ceutica l.

Ma jor a rea s of focus

Fluency enhancement Individua l a nd group presentations Role, compa ny a nd sector-specific voca bula ry Achieving cla rity in written English

On completion

Grea ter confidence to effectively represent yourorga nisation a t a n interna tiona l level

Improved cross-border communica tion with collea gues a nd clients

Optiona l enha ncements

Industry visits meetings a nd excha ngeswith British compa nies

Weekend tra ining

Combine with

Building Interna tional Tea ms &Cross-cultura l Awa reness

English for Fina nce Professiona ls Presentation & Negotia tion Skills

Dura tion

Flexible. From one-da y se mina rs to one

month in-compa ny progra mmes.

"We a pprecia ted the

industry experience of

Communica ids tra iners Peter Lecomte,

Huma n Resources Consulta nt,

Tra cte be l (Belgium)

Communica id ha s

provide d tra ining of

the highest q ua lity to

our Business Lea de rs.Per Rune Bjrnfeldt,

Human Resources Ma na ge ment,If Insura nce (Norwa y)

Ja n - Dec 30 hours (min)

330 0 /we ek for4-6 delega tes

All levels

Group

Worldwide


1850 /week All levels

Individua l

Worldwide

Highly pra ctical, individua lly d esigned , g oa l-orienta tedtra ining to ra pidly improve yo ur business Eng lish skills.

Suitab le for

Interna tiona l business people w ho require fluency a ndconf idence in their Eng lish communica tion.


Fluency enhancement Key voca bula ry for your area of business Improved listening skills for meetings a nd te leconferences Effective written communica tion techniques

On completion

More confidence in your a bility to conduct business inEng lish

Grea ter verba l fluency for fa ce-to-fa ce business situations More professiona l a pproa ch a nd intera ction with clients


Working lunch with tra iner Post-progra mme support Extended tra ining Compa ny visits Weekend tra ining

Combine with

Effect ive Business Writing UK/US Business Culture tra ining

Dura tion

Flexible. From weekly sessions to 3-month intensiveprog rammes.


18/56


Specia lly d esigned combina tion - individua l a nd g roup

training - a imed a t providing you w ith the essentia lcommunica tion tools to w ork in a n interna tiona l environment.

Suitab le for

Professiona ls or orga nisa tions tha t require a n economica la nd e ffective solution to their English tra ining ne ed s.


Individua l: individua l English coa ching specific to your rolea nd orga nisation

Group: fluency, communica tion, presentation a ndinterpe rsona l skills

On completion

Improved confidence in your a bility to conduct business inEng lish

Grea ter ora l fluency for key business situa tions Highly deve loped group intera ction skills


Upgra de to specia list1-1 tra ining

Working lunch with thetra iner

Weekend tra ining

Combine with

UK/US Business Culture tra ining

Dura tion

Ea ch combina tion progra mme la sts one w eek (30 hours).

The option exists to a ttend severa l combina tion progra mmes

or combine w ith individua l 1:1 tra ining.

Business Eng lish: Combina tion


140 0 /week

per individua l2+

Individua l

& Group

London

Business Eng lish: Founda tion

Jun - Sept 120 hours

250 0 /4 weeks 1.5+

Group

(max 8)

London

A cost effective open g roup progra mme designed to provideyou with a solid founda tion in business English in just four weeks

of intensive tra ining. An idea l first step prior to a ttending o ne ofour more a dva nced English communica tion courses.

Suitab le for

Professiona ls sta rting or cha nging their interna tiona l businessca reer who require a comprehensive business Englishcommunica tion skills progra mme. Ide a l for low er-intermed ia tea nd a bove lea rners.


Comprehensive review of English gra mma r Ora l communica tion skills for presenting, a ttending

meetings, telephoning, etc. Listening skills for fa ce-to-fa ce meetings a nd telephone contact Ema il a nd other business writing skills

On completion

Improved a bility to w ork in roles tha t require English

Grea ter ora l confidence for fa ce-to-fa ce business situations Enha nced comprehension skills a nd clea rer pronuncia tion


Working lunch with the tra iner Guest spea kers from industry Externa l visits a nd evening

enterta inment E-lea rning Weekend tra ining

Combine with

UK/US Business Culture tra ining

Dura tion

4 we eks (120 hours in tota l). Option of 3 w eek Founda tionProgra mme is a lso a va ila ble.

Communica id o ffered

me a professiona l,

ba la nced a nd

individua lised progra mme,

delivered by exceptiona l

tra iners Ms Annie-Mireille Perrier,

Corpora te Human Resources,

Vivendi Universal ( Fra nce)

Tod a y I fee l much

more confident in

spea king English.

Tha nk you Communica id!Cla udia Dolabe lla ,

So Pa ulo Procurement Ma na ger,

Globa l Procurement Orga niza tion,

Gillette


19/56


Eng lish for Huma n Resources

Profe ssiona ls

English for Interna tiona l Sa les

& Ma rketing

English communica tion skills tra ining a imed a t improving youra bility to build a nd deve lop interna tiona l commercia l relationships.

Suitab le for

Professiona ls w orking a cross borde rs in interna tiona l sa lesa nd ma rketing w ho require English to present, conductnego tia tions a nd ma inta in effective communica tion with theirinterna tiona l collea gues a nd clients. Aimed a t businessdevelopment professiona ls, interna tional a ccount ma na ge rs,

sales ma na gers a nd ma rketers.


Commercia l voca bula ry for your role The la ngua ge to ha ndle objections a nd overcome obsta cles Listening skills for effective commercia l meetings The la nguag e for successful tea m mana gement

On completion

More effective a nd persua sive representation of your

orga nisa tion Increa sed interpersona l skills Demonstra ble competitive a dva nta ge when working

interna tionally More effective lia ison with your interna tiona l collea gues


Post-progra mme individua l mentoring Working lunch with the tra iner

Combine with

Individua l Fina ncia l English tra ining Country specific cultura l a wa reness tra ining Building Interna tional Tea ms tra ining

Dura tion

One w ee k (30 hours). Ta ilor-ma de individua l or in-compa nygroup tra ining is a lso a va ila ble.

1850 /week 2+ London

Individua l &In-compa nyGroup (ma x 6) Ja n - Dec 30 hours (min)


1850 /week 2+ London

Specia lised English tra ining progra mme fo cusing o n the key

communica tion skills req uired b y huma n resourcesprofessiona ls ope ra ting in a n interna tiona l HR environment.

Suitab le for

Huma n resources a nd tra ining professiona ls who need toimprove the ir Eng lish co mmunica tion skills. This progra mme isdesigned to provide a n extremely pra ctica l focus on theEnglish need ed to w ork more effe ctively w ith interna l clients

a nd externa l pa rtners.


Effective use of key HR terminology Tools for writing clea r briefs, ma nua ls a nd stra tegy pa pers Fluency enha ncement for presenting informa tion Development of listening skills for forma l meetings a nd

teleconferencing

On completion

More confidence lia ising with your interna tiona l netw ork Accura te use of interna tional HR a nd tra ining terminology Production of clea rer a nd more persua sive written documents


Post-progra mme individua l mentoring Working lunch with UK HR profe ssiona l tra iner

Combine with

Presenta tion Skills

Individua l Leg a l English tra ining Cross-cultura l Awa reness

Dura tion



20/56


English for Medica l Purposes

1850 /wee k

London


This spec ia lly de signe d prog ra mme offe rs a n extremely

pra ctica l focus on the English you nee d to w ork moreeffectively in a medica l environment.

Suitab le for

Qua lified medica l professiona ls a nd medica l students in theclinica l phase of the ir studies who w ish to improve theirmedica l English in order to function more e ffective ly in Englishor a ttend medica l symposiums, congresses a nd semina rs.


Effective use of key medica l terminology a nd a bbrevia tions Tools for rea ding a nd writing clea r medical reports,

progno sis, dia gno sis a nd reco mmend a tions, prescriptionsa nd notes for collea gues

Fluency enha ncement for empa thetica lly a cquiringinforma tion from a nd presenting informa tion to pa tients

Forma l presenta tion skills on a rea s of medica l specialisa tiona nd interest

On completion

More confidence lia ising w ith na tive spea kers of English inthe medica l profession or with the g ene ra l public Accura te use of interna tiona l medical terminology a nd

a bbrevia tions Ability to rea d a nd a na lyse medica l histories a nd ca se studies Production of clea rer written documents


Optiona l visits to hospita ls Working lunch with UK medica l professiona l tra iner

Combine with

Presenting in English Cross-cultura l Awa reness training

Dura tion


NOTE

If you a re interested in a specia list a rea not mentionedhere, plea se conta ct us to discuss our bespoke services:

T. + 44 (0 )20 7648 2140

E. eng lish@ communica id.com

W. ww w.communica id.com

2+


21/56

ENGLISH FOR FINANCEPROFESSIONALS 17

FINANCIAL ENGLISH 17

Fina ncia l Eng lish

Communica ids Fina ncia l

English tra iners a re chosen for

their extensive tra ining a nd

fina ncia l experience . Dua l-

q ua lified a s ba nkers a nd

fina nciers a s we ll a s linguists,

they a re uniquely pla ced to

understa nd yo ur role a nd

fina ncia l communica tion

needs.

CO NTENTS

16


22/56


English for Fina nce Professiona ls

30 hours (min)

Group

(max 6)

London

Fina ncia l Eng lish


2.5-3

Individua l &In-compa nyGroup

Worldwide

I a m now a ble to

w rite professiona l

ba nking English.Jeroen Wa ssing, Cred it Ana lyst,

Ra boba nk (the Netherla nds)

Communica ids ta ilored Financia l English progra mmes a redesigne d to provide y ou with the key skills, too ls a nd terminologyyou need to opera te in a n interna tiona l fina ncia l environment.All programmes a re designed a nd de livered by d ua l-qua lified

tra iners English trainers a s well a s fina nce professiona ls with15+ yea rs interna tional fina nce experience.

Suitab le for

In-compa ny a ccounta nts, ba nkers, interna l a uditors, fina ncema na gers and compa ny lea ders who require a solid comma ndof fina ncia l English.


Key f inancia l la ngua ge a nd releva nt terminology Review of fina ncia l terms, e.g. fina ncia l sta tements,

compa ny structures, ce ntra l ba nking, FOREX, riskma na ge ment, reta il ba nking, lending a nd the ma rketing offina ncia l services

Dra fting clea r, a ccura te a nd concise written reports Skills for negotia ting a t a senior level

On completion

Grea ter confidence w hen discussing fina ncia l documents

and d a t a Increa sed verba l fluency for fa ce-to-fa ce negotia tions The confidence to produce professional w ritten reports in

Eng lish


Visits to releva nt ba nk orfina ncia l institution

Extended tra ining da ys Working lunch

Combine with

Leg a l or Insura nce English tra ining Business Cultura l Awa reness tra ining

Dura tion

Flexible

2.5-3

Inva lua ble Fina ncia l English tra ining fo cusing o n the

la ngua ge a nd communica tion skills req uired by fina nceprofessiona ls wo rking interna tiona lly.

Suitab le for

Fina nce professiona ls a nd senior direct ors w ho a re req uiredto understa nd, interpret a nd deliver fina ncia l da ta to a ninterna tiona l a udience.


Review of key terms: ma croeconomics, fina ncia lsta tements, sources of fina nce, ma rkets a nd trends, etc.

Effective compa ny, fund or product presenta tions Functiona l la nguag e for negotiating via intera ctive ca se

studies Tools for successful report writing

On completion

Grea ter fluency a nd a ccura cy when discussing fina nce in

Eng lish Ability to present complex fina ncia l data clea rly a nd

persua sively Production of professional written reports Possess grea ter interpersona l skills


Compa ny visits Post-progra mme mentoring

Combine with

Effect ive Business Writing Individua l Leg a l English

Dura tion

One w eek (30 hours)

My skills developed

conside ra bly in such a

short period of time."Mr Diet er Feller, Senior Ma na ge r,

Complia nce Depa rtment,

Deutsche VerkehrsBa nk (Ge rma ny)

1795/weekper individua l

7 July20 October

240 0 /week


23/56

ENGLISH FO R THEINSURANCE INDUSTRY 19

INSURANCE ENGLISH 19

Communica ids Insura nce


their extensive tra ining a nd

insura nce e xperience . Dua l-

q ua lified a s insura nce brokers

a s we ll a s linguists, they a re

uniq uely pla ced to unde rsta nd

yo ur role a nd insura nce

communica tion need s.

CO NTENTS

Insura nce Eng lish

18

In a ssocia tion witha nd recognised by :


24/56


This unique progra mme is designed in conjunction w ith the

Cha rtered Insura nce Institute (CII). The five-da y progra mme

consists of insura nce semina rs de livered by industry experts fromthe CII combined w ith specia list Insura nce English training by

Communica id. This course is a must for a ll insurance professiona lswho w ish to succee d in the interna tiona l insurance ma rket.

Suitab le for

All insura nce profe ssiona ls w ithin the industry a s we ll a sin-house insura nce ma na ge rs w ho need to improve the ira bility to communica te effectively in internationa l insura nce.


A review of the la ngua ge of genera l insura nce principles Key terminology for commercia l, non-life a nd life lines A broa der knowledge of the workings of the London ma rket Tools for effective forma l written communica tion An overview o f the la test developments in interna tiona l

insura nce from ART to securitisa tion

On completion

Production of clea rer and more a ccura te client notes a nd

forma l reports Ability to de monstra te g rea ter verba l fluency for face -to-

fa ce business situa tions including nego tia ting Ability to discuss insura nce topics using the a ppropria te

a nd up-to-da te English terms


Post-progra mme individua l mentoring

Combine with

Individua l Business English tra ining Insura nce English Combina tion

Dura tion


Eng lish for the Insura nce Industry

30 hours (min)

2+

Group

(max 8)

London

Insura nce Eng lish


2.5

Individua l &In-compa nyGroup (ma x 6)

Worldwide

"My Insura nce

English course w a s

highly useful.Sergio Piccinonno,

Interna l Audit,

Genera li (Ita ly)

Highly pra ctica l individua l a nd g roup insura nce Englishprog rammes tailored to y our insura nce la ngua ge nee ds.

Ava ila ble in-compa ny or a t one of Communica idswo rldw ide loca tions.

Suitab le for

Insura nce professiona ls who req uire a ta ilored insurance Englishsolution with the be nefit of delivery by a n insura nce pra ctitionerwith genuine experience o f interna tiona l insura nce.


Key insura nce la ngua ge a nd terminology Functiona l skills specific to yo ur position Review a nd consolida tion of gra mma tica l accura cy Tools for effective w ritten communica tion

On completion

Ability to demonstra te a grea ter understa nding a nda ccura te use of insura nce English terms

More confidence in fa ce-to-fa ce a nd telephone situations Improved self-correction techniques

Ability to d ra ft clea rer a nd more concise documents


Working lunch Compa ny visits Visit to Lloyds ma rket Extended or we ekend tra ining

Combine with

Effect ive Business Writing

Cultura l Awa reness Training A technica l progra mme a t the CII

Dura tion

Flexible. From weekly sessions to month-long intensiveprog rammes.

An extremely

effective course

g iving immedia teresults.

Ma rie Fra nce Hurel,

Underwriter,Roya l & Sun Alliance

(Fra nce)

2230 /we ekper individua l

240 0 /week

28 July


25/56

MILITARY ENGLISH& DEFENCE DIPLOMACY 21

ENGLISH FORDIPLOMACY 21

Communica ids Pub lic Sect or

tra iners come from a va riety

of ba ckgrounds a nd ra nge

from diploma ts to milita ry

professiona ls in order to o ffer

you progra mmes releva nt to

you a nd your role.

CO NTENTS

Public Sector English

20


26/56


Milita ry English & Defence Diploma cy

2+ Worldwide

Eng lish for Diploma cy

For diploma ts working in a ll pa rts of the world, effect ive a nd

unambiguous communicat ion is vita l to securing a nd ma intaining

successful diploma tic rela tions. Wha tever your diplomatic field, it is not

enough simply to spea k English we ll. In order to o pera te a t the highest

diploma tic leve l, the a bility to understa nd the subtleties a nd nuance s ofthe English la ngua ge a nd deliver with confidence is pa ramount.

Suitab le for

Diploma tic personnel, go vernment e mploye es or interna tiona l

a gency sta ff who w ork in interna tiona l diploma cy.


Spoken English: tone, reg ister a nd style

Public spea king

Presenta tion skills

Forma l writing skills: style, a ccura cy a nd structure

Ema il etiquette

On completion

Grea ter diploma cy in your spoken a nd written English

More professiona l representa tion of your country Grea ter command of English


Diplomatic guest spea kers

Exchang e meetings with UK pa rlia menta ry officia ls a nd MPs

Combine with

Country-specific cultura l a wa reness tra ining

Building Interna tional Tea ms

Adva nced Negotia ting Skills

Dura tion

Flexible

30 hours

suggested

1850 /week 2+


Worldwide

Ja n - Dec

The resolution of interna tiona l conflicts and subsequent pe a cekeepingduties req uire orga nisa tions such a s the United Na tions, NATO a s we ll a sindividual na tions to supply milita ry support a nd personnel. Army, na vya nd a ir forces from many na tions need to w ork toge ther effectively, usingEnglish as the common langua ge. Based o n over 10 yea rs experience of

working with the milita ry, this prog ramme focuses specifica lly on meetingthe needs of military pe rsonnel enga ged internationa lly.

Suitab le for

Milita ry personnel, go vernment employ ee s or interna tiona la ge ncy sta ff who a re req uired to work in interna tionaltea ms using English a s the common la ngua ge .


The la ngua ge of pla nning a nd stra tegy Pea cekeeping la ngua ge Debriefing scena rios Adva nced presenta tion skills Diploma tic English tone, reg ister a nd levels of forma lity

On completion

Grea ter confidence in your a bility to convey your messag e Broa der voca bula ry for discussing milita ry a nd

pea cekeeping issues Grea ter a wa reness a nd more effective use of diplomaticlanguage


Working lunches Exchang es w ith British milita ry personnel Milita ry guest spea kers

Combine with

Country-specific cultura l a wa reness tra ining Building Interna tional Tea ms Negotia ting in English Presenting in English

Dura tion

Flexible

30 hours

suggested

1850 /wee k


Ja n - Dec


27/56

ENGLISH FORINTERNATIO NALLECTURERS 23

ENGLISH FO R ACADEMICPROFESSIONALS 23

Communica ids Aca de mic


their exte nsive tra ining

experience a nd a re

pa rticula rly a dept a t

conside ring the communica tion

needs of a ca demic

professiona ls. Ma ny of our

tra iners ha ve themselves

lectured a nd unde rsta nd the

need s of lecturers a nd

a ca demic sta ff.

CO NTENTS

English for Aca demic Personnel

22


28/56


English for Inte rna tiona l Lecturers

60 hours

995/week 2+

Group

(max 8)

London

English for Aca demic Professiona ls

Ja n - Dec 60 hours

2+


London

Individua l a nd in-house group tra ining de signe d to ra isethe English fluency of a ll levels of a ca de mic pe rsonnel. An

extremely rewa rding a nd productive course w hich offers a n

excellent pla tform for improving g roup mora le throug htea m building a ctivities.

Suitab le for

Lecturers, senior ma na gement, a dministra tors a nd excha nge sta ffwho nee d English for reg ula r conta ct with oversea sstudents, pa rtner institutions a nd the w ider interna tiona la ca demic community.


How to prepa re a nd deliver effective lectures in English Correct use of specia list terminolog y Listening skills for interna tiona l conferences Written co mmunica tion (tra ditiona l a nd e lectronic) skills Key f inancia l la ngua ge for budgeting a nd aca demic

a dministra tion

On completion

More effective representa tion of your institution oversea s More confidence in de livering lect ures in English Grea ter verba l fluency a nd listening skills for a ttending

symposia a nd conferences


Extended tra ining Sha dowing visits to UK

a ca de mic institutions

Combine with

Effect ive Business Writing Cross-cultura l Awa reness

Dura tion

Tw o w ee ks (60 hours)

"The tra ining ha s

proved to be of

grea t be nefit for my

lecturing work.Prof. Dr. Jose f Wiela nd ,

Depa rtment of Econo mics &

Socia l Services,

Konsta nz Fa chhochschule(Germa ny)

"We ha ve se en

ma rked improvements

in our sta ffs a bility

to work in English."Pa ula Kinnunen,

Vice President,Helsinki Business Polytechnic

(Finland )

Now celebra ting its fifteenth ye a r, this intera ctive a nd

functional progra mme is designed to meet the cha ngingdema nds of lecturers working in interna tiona l aca demia.

Suitab le for

Aca de mic professiona ls required to lecture in English, a ttendinterna tiona l conferences or colla bora te w ith interna tionala ca de mic institutions.


How to prepa re, structure a nd deliver effective lectures inEng lish

Accura te use of specia list terminology Review of the key gramma tica l a rea s Listening skills for interna tiona l semina rs

On completion

Clea rer and more co ncise delivery of lectures in English More effective enga gement of your a udience

Ability to field questions with a ssura nce More confidence in spoken English


Post-progra mme individua lmentoring

Externa l visits a round Londona nd evening enterta inment

Combine with

Effect ive Business Writing Cross-cultura l Awa reness Individua l ta ilor-ma de Aca demic English

Dura tion

Tw o w ee ks (60 hours)

170 0 /week

Plea se note tha t running of this progra mme is subject to a minimum number of enrolments.

7 July


29/56

ENGLISH FOR LAWYERS 25

DRAFTING CO NTRACTSIN ENGLISH 25

ENGLISH FOR LEGALSECRETARIES 26

LEGAL ENGLISH 26

Communica ids lega l tra iners

a re dua l-qua lified a s la wy ers

a nd la ngua ge instructors,

specia lising in a va riety of

leg a l a rea s. They offer our

clients a ra nge of lega l

progra mmes, providing context

a nd ensuring a ccura te

la ngua ge use. As testa ment

to o ur succe ss, Communica id

tra ins over 50 0 la wy ers from

a ll over the w orld ea ch yea r.

CO NTENTS

Lega l Eng lish

24

In a ssocia tion with

a nd recognised by:


30/56

25

English for La w yers


Group*

(max 8)

Worldwide

Dra fting Contra cts in Eng lish


2+

Worldwide

Now in its eleventh yea r, the 3-da y progra mme Dra fting Contra ctsin English provides you with intera ctive sessions on the pra ctica lskills req uired to dra ft a nd interpret modern-da y lega l documents.

The progra mme combines input on the g uide lines for dra fting withpra ctica l exercises to put these principles into pra ctice.

Suitab le for

La wy ers who nee d to dra ft, expla in or interpret contra ct clauseswritten in English but under their domestic jurisdiction.


Incorpora tion of best pra ctice into your lega l drafting Guidelines for modern style, structure a nd use of lega l

English in the dra fting of contra cts Ada pting these guidelines to other lega l documents How to a void typica l mista kes a nd ba d ha bits in lega l

writing Implica tions for dra fting unde r Common vs. Civil jurisdictions

On completion

More confidence in your a bility to interpret a nd expla in

contra ct cla uses Broa der voca bula ry for discussing contra ct terms Ability to edit a nd correct your lega l documents more

effectively


2 da ys of individualLeg a l Eng lish tra ining

Combine with

Individua l Leg a l English tra ining Individua l Business English tra ining

Dura tion

Three da ys ( 18 hours)

It ha s been a

plea sure w orking

w ith Communica id."Reg ina Andrea s,

La ngua ge Services Ma na ger,

Lovells Boesebeck Droste

(Germa ny)

2+

*Refer to pa ge 32 for public progra mme deta ils *Refer to pa ge 32 for public progra mme deta ils

Group*

(max 6)

T: +44 (0)20 7648 2140 E: [email protected] W: www.communicaid.com

This intensive progra mme is delivered by experienced la wy ers a ndcovers the specia list la ngua ge skills need ed by la wy ers to be fully

effec tive in the most dema nding lega l scena rios. Ca se studies will

build voca bulary a nd communica tion skills in a rea s such as

business set-up and sa le/purcha se through to dispute resolution,litiga tion, intellectua l property a nd employment issues.

Suitab le for

La wye rs or compa ny mana gers with a dva nced spokenEnglish who ne ed to pe rfect the ir specia list skills a nd dra ftforma l lega l documents a t nea r-na tive spea ker level.


Accura te use of modern leg a l English terminology Writing clea r a nd concise leg a l opinions Adva nced communica tion skills for nego tiation Improved pra ctice a rea -specific voca bula ry Key langua ge for effective client meetings

On completion

Grea ter confidence in your a bility to interpret a nd expla incontra ct cla uses

Improved cross-border communica tion with collea gues a ndclients

More professiona l a nd effective w ritten style


Individua l we ekend tra ining

Combine with

Cross-cultura l Awa reness

English for Fina nce Professiona ls Negotia ting in English

Dura tion


"The co urse w a s

pa rticula rly useful in

dispelling ma ny old truths

a bout contra ct dra fting

in Eng lish."Ha ns Gera rd Vikse,

Attorney a t La w,Simonsen Fye n Advo ka tfirma DA

(Norwa y)

1350 /3 da ysper individua l

2195/week


31/56


English for Lega l Secreta ries


Group*

(max 8)

Worldwide

Lega l Eng lish


2+

Worldwide

Ta ilored lega l English progra mmes for bo th individua ls a nd in-

compa ny groups, designed a nd delivered by la wye rs for la wye rsa nd recognised by la w societies a nd ba r a ssocia tions worldwide.

Suitab le for

In-house counsel and lawy ers req uired to communica te a nd dra fton a n interna tiona l level using precise lega l lang ua ge .


The a ccura te a nd a ppropria te use of vocab ula ry specificto yo ur pra ctice a rea or industry

Communica tion skills for: client a dvising, giving leg a lopinions, a ttending interna tional client or pra ctice groupmeetings a nd pa rticipating in teleconferences

Dra fting clea r opinions, memos or a greements relevant toyour practice a rea s and incorpora ting a ppropria te house styles

On completion

More confidence expla ining points of la w under yourna tiona l jurisdiction

More effective a nd a ccomplished representation for yourorga nisation

Grea ter aw a reness of how to correct your own use ofleg a l Eng lish

Enha nced editing a nd drafting skills


Working lunches Visits to Court to observe releva nt

cases

Combine with

Dra fting Contra cts in English Fina ncia l English for Ba nking or

Corpora te La wy ers

Dura tion

Flexible*Refer to pa ge 32 for public progra mme de ta ils

Individua l

or Group

2+

This progra mme provides lega l executives a nd pa ra lega ls with a n

expla na tion of key lega l terminology a nd its lega l context, a nd

deve lops the a dva nced communica tion skills required by leg a lsecreta ries in a modern-da y lega l depa rtment.

Suitab le for

Assista nts working in the leg a l field who do not ha ve a

forma l lega l qua lifica tion but need to be fa milia r with leg a l

ja rgon a nd confident of its mea ning a nd use.


Forma l writing skills: style, a ccura cy a nd structure

Contra ct Dra fting: key terms

Tra nsla tion of lega l documents

Telephone etiquette Ad va nced g ra mma r

On completion

More confidence in your a bility to use lega l ja rgon

Broa der voca bula ry for discussing commercial issues Production of more a ccura te notes a nd reports


Add 2 da ys of specia list1-1 tra ining

Combine with

Effect ive Business Writing

Individua l Business Englishtra ining

Dura tion

Three d a ys ( 18 hours)

I wa s impressed

by [the tra iners]

a bility to ta ilor

releva nt a ctivities.Dorthe Ja kobsen,Lega l Secreta ry,

Rnne & Lundgren ( Denma rk)

"I now ha ve

increa sed

confidence in my

a bility to perform

my da ily w ork w ith

clients."Antonia Seitz,

Employment La wy er,Ba ker & McKenzie

(Germa ny)

995/3 da ysper individua l

240 0 /week


32/56

EFFECTIVE BUSINESSWRITING 28

WRITING WITH IMPACT 28

PROFESSIONAL EMAIL

WRITING 29

PROPOSAL WRITING 29

REPORT WRITING 30

PRESENTING IN ENGLISH 30

NEGO TIATING INENGLISH 31

ACCENTREDUCTION& RECOGNITION 31

Communica ids communica tion

skills tra iners a re chosen for

their exte nsive tra ining

experience a nd specia list skills

in professiona l communica tion.

CO NTENTS

Communica tion Skills

27


33/56

P l Wi iP f i l E il Wi i


34/56


Most sa les a nd ma rketing professiona ls a re recruited for their

spoken communica tion a nd presenta tion skills a nd often see

proposa l writing a s a chore to be a voided or rushed. A skilfully-written proposa l, howeve r, is vita l to the success of bids or tende rs

for new business, ma king the d ifference to w hether a contra ct isultima tely won or not.

Suitab le for

New or experienced sa les professiona ls

Key a ccount ma nag ement personnel

Bid ma na g e rs


Effective writing skills through t he de velopment o f apersua sive a nd rea der-focused a pproa ch.

On completion

More confidence in writing effective sa les proposa ls

More convincing a nd persua sive style of sa les writing

Ability to ta rget your proposals for ea ch pa rticula r a udience Written skills tha t ma ke yo u sta nd out from your competitors


Remote email tra ining

E-lea rning support

Combine with

Business English

Professiona l Ema il Writing

Dura tion

Flexible

Proposa l Writing

Ja n - Dec 0 .5 - 2 days Individua l &In-compa nyGroup

110 0 /da y 3.5+ Worldwide

Profe ssiona l Ema il WritingWith ema il a nd insta nt messa ging fa st becoming the defa ultcommunica tion vehicles for ma ny orga nisa tions, effective a nda ccura te w riting skills ha ve neve r been more in dema nd.Poorly w ritten co rrespondence reflects neg a tively not o nly o nthe individua l, but a lso the orga nisa tion. This progra mme ha s

bee n designed to help you a void the most common pitfallswith this form of virtua l communica tion.

Suitab le for

Both na tive a nd non-na tive spea kers of English who routinelycorrespond with clients a nd collea gues by e ma il a nd wo uldlike to improve the sty le, speed a nd effe ctiveness of theircorrespondence.


Key principles of g ood writing Editing skills: punctua tion review & gra mma tica l a ccura cy;

consistency; e limina ting redunda ncy Style a nd la ngua ge for ema il writing Email etiquette a nd crea ting ra pport with your rea der

On completion

Friendly but professiona l style of correspondence

Techniques to ensure ema ils a nd othercorrespondence receive the a ttention they deserve

Grea ter understa nding of best pra ctice a nd etiquette forema il correspondence


Remote email tra ining E-lea rning support

Combine with

Business English Effect ive Business Writing

Dura tion

Flexible

The profe ssiona l

a pproa ch of the tra iner

wa s rema rka ble.

The terminolog y I

lea rned wa s of

immedia te benefit...Mr Dieter Feller,

Senior Ma na ger,

Complia nce Depa rtment,

Deutsche VerkehrsBa nk (Germa ny)

*Refer to pa ge 32 for public progra mme de ta ils

Ja n - Dec 1.5 da ys

(suggested) Individua l &In-compa nyGroup*

875/per d a y 3.5+ Worldwide

Grea t course.

Lots to ta ke a wa y a ndput into pra ctice.Stepha nie Burge ss

Tra ine rCa pita l One ( United Kingd om)

P ti g i E gli hR t Witi g


35/56


Whether you a re presenting to a sma ll meeting or a conference,

communica ting your messa ge clea rly a nd professiona lly is crucia l.Your a udiences a bility to follow a nd be persua ded is defined by

not only your a bility to expla in your idea s clea rly, but a lso byhow convincing you a re.

Suitab le for

Anyone w ho a ddresses la rge a udiences, regula rly ma kesforma l presenta tions or spea ks a t meetings or who deliversinterna l tra ining or induction progra mmes.


Presentation la ngua ge you need to express your idea s Techniques for the e ffective structuring of yo ur speech

(e.g . sequentia l a rgument vs. question orienta ted a pproa ches) Employing visua l a ids Pertinent cultura l influences Body la ngua ge a nd crea t ing ra pport

On completion

Grea ter confidence when giving speeches a ndpresenta tions

Enha ncement of your own persona l delivery style More effective use a nd control of your voice Grea ter aw a reness of non-verba l signa ls


One-on-one coa ching

Combine with

Individua l Business

Eng lish tra ining Country specific cultura la wa reness tra ining

Dura tion

Flexible

Our personnel ha ve

a lwa ys been

extremely ha ppy w ith

the tra ining .Pa ula Kinnunen,Vice President,

Helsinki Business Polytechnic

(Finland )


Ja n - Dec 0 .5 - 2 days Individua l &In-compa nyGroup*

120 0 /da y 3.5+ Worldwide

Presenting in English

Report w riting is now a n essential skill for corpora te a nd publicsector employees a t a ll levels. However, a ba dly written reportrisks rema ining unrea d, its objectives not rea ched a nd the a bilityof the a uthor questioned. An effec tively w ritten report influences

a nd persua des while lea ving a perma nent record of your resea rcha nd thought processes.

Suitab le for

Professiona ls who regula rly write reports for external a nd

interna l a udiences Technica l experts who a re req uired to write reports for a

non-expert a udience

Anyone whose role ha s cha nged to include more reportwriting


Produce ea sy-to-rea d, effe ctive documents tha t will achieveyour desired results.

On completion

Ability to w rite reports more quickly a nd more co nfidently

Better structured a nd orga nised, clea rly w ritten, effectivereports

Awa reness of how to a da pt your reporting style a ccording

to the a udience a nd purpose of the report


Remote email tra ining

E-lea rning support

Combine with

Individua l Business

Eng lish tra ining

Dura tion

Flexible

All the p a rticipa nts found

the t ra iner extremely

helpful a nd a pproa cha ble.

We look forwa rd to

tra ining with Communica id

a ga in in the future."Aga ta Cza mara,

Deputy Hea d,

Tra ining Depa rtment,

Na tiona l Ba nk of Poland

Report Writing


995/per da y 3.5+ Worldwide

Accent Reduction a nd Recog nitionNegot ia ting in English


36/56


3.5+ Worldwide975/da y

Ja n - Dec 0 .5 - 2 days Individua l &In-compa nyGroup

A noticea ble a ccent in your speech ca n sometimes spark

frustra tion a nd ca use dela y. Collea gues and clients may find theymisundersta nd you or need to a sk you to repea t yourself a ll of

which will a ffect how you a re perceived. This programme looks

a t how sounds a nd the voice a re used a nd will help you toa da pt your speech to a chieve clea rer communica tion.

Suitab le for

Anyone w hose a cce nt a ffect s their intelligibility whencommunica ting in English or who w ould like to be a ble touse their voice more clea rly a nd confidently. Also suita blefor a nyone w hose role involves telephone conta ct w ith ata rget a udience from a specific region or country.


Improve the sound a nd style of your speech Sounds a nd voice how they a re produced a nd used in

yo ur loca l environment Ana lysis of the key fea tures of the target a ccent

On completion

Grea ter a bility a nd confidence

to use a nd control your voice Grea ter a wa reness of your

pa rticula r problem soundsa nd how to modify speechwhere necessary


Working lunch

Combine with

Presenting in English

Dura tion

Flexible

Communica iddesigned a nd

de livered a first-cla ss

progra mme for our

oversea s a gents. It

surpa ssed a ll our

expecta tions a nd ha s

contributed to our

orga nisa tion

ma inta ining its

competitive

advantage . "VP Ope ra tions

Lea ding Globa l Conta ct Centre

Accent Reduction a nd Recog nitionIn toda y s competitive ma rket pla ce, successful negotia tionsrequire a highly complex set of skills tha t test the a bility of

corpora te a nd public sector employe es a like. Negotia ting in

a nother la ngua ge is even more complex where the use of

nua nce, sophistica ted sentence structure a nd body la ngua gea ll pla y their pa rt.

Suitab le for

Non-na tive spea kers wo rking in a n English spea kingenvironment, e ither regula rly ne go tia ting w ith Englishspea king clients a nd suppliers or who w ould like t o reinforcetheir la ngua ge skills for successful neg otia ting in English.


La ngua ge refinement: signposting; summa rising; specia listtechnica l voca bula ry

Ana lysis of own nego tia ting style w ithin a n interna tiona lenvironment

Cultura l fa ctors influencing neg otia ting styles in the Englishspea king business wo rld

On completion

Grea ter confidence w hen negotiating w ith English spea kingclients a nd suppliers

Specia list a nd functiona l la ngua ge to ca rry out successfulneg otia tions in English with more confide nce

Grea ter understa nding of the cultura l influences a ffectingAnglo neg otia ting styles


Working lunch

Combine with

Individua l Business English tra ining Negotia ting Across Borders

Dura tion

Flexible

The tra iners

unde rstood clea rly

my requirements .Mr Ha n Yu,

Human Resources Ma na ge r,ABB Ltd. (China )

3.5+

Negotia ting in English


Worldwide120 0 /per da y



37/56


Public Prog ra mmes 20 0 8

Progra mme Da te 1 Da te 2 Da te 3Dura tion

(days)

We offer a ra nge of English communica tion skills public prog ra mmes intende d to offer y ou the cha nce to

improve your English skills w ithin a sma ll g roup context. These prog ra mmes a re open to a ll professiona ls a nd

a re d elivered in the forma t of sma ll g roups, ensuring y ou be nefit from effe ctive intera ction from our experttra iners a s we ll a s ha ve the oppo rtunity for netw orking w ith your pee rs.

For informa tion on group fees, plea se spea k to one of our a dvisors at Communica id on + 44 (0 )20 7648 2140 or ema il info@co mmunica id.com

Da te 4 Da te 5 Da te 6 Da te 7Fee

(Individua l)

London

1 Dra fting Contra cts in Eng lish 3 17.0 3.0 8 23.0 6.0 8 21.0 7.0 8 24.11.0 8 - - - 1350

2 English for La w yers 5 10 .0 3.0 8 16.0 6.0 8 14.0 7.0 8 17.11.0 8 - - - 2195

3 English for Leg a l Secre ta ries 3 0 3.0 3.0 8 0 9.0 6.0 8 0 7.0 7.0 8 10 .11.0 8 - - - 995

4 English for Fina nce Professiona ls 5 0 7.0 7.0 8 20 .10 .0 8 - - - - - 1795

5 English for the Insura nce Industry 5 28.0 7.0 8 - - - - - - 2230

6 Effective Business Writing 1 20 .0 2.0 8 22.0 4.0 8 10 .0 6.0 8 22.0 7.0 8 12.0 8.0 8 15.10 .0 8 0 3.12.0 8 495

7 Writing w ith Impa ct 1 23.0 4.0 8 20 .0 8.0 8 22.10 .0 8 10 .12.0 8 - - - 495

8 Professiona l Ema il Writing 1 28.0 2.0 8 15.0 4.0 8 14.0 8.0 8 0 8.10 .0 8 - - - 495

9 Presenting in Eng lish 1 17.0 4.0 8 19.0 8.0 8 - - - - - 495

Pa ris

10 Dra fting Contra cts in Eng lish 3 11.0 2.0 8 0 7.0 4.0 8 30 .0 6.0 8 0 6.10 .0 8 - - - 150 0

11 English for La w yers 5 0 4.0 2.0 8 31.0 3.0 8 0 2.0 6.0 8 27.10 .0 8 - - - 250 0

12 English for Leg a l Secre ta ries 2 18.0 2.0 8 14.0 4.0 8 0 7.0 7.0 8 13.10 .0 8 - - - 999

13 Effective Business Writing 1 28.0 3.0 8 0 2.0 7.0 8 18.0 9.0 8 0 6.11.0 8 - - - 550

14 Professiona l Ema il Writing 1 20 .0 3.0 8 0 5.0 6.0 8 13.11.0 8 - - - - 550

15 Presenting in Eng lish 1 13.0 3.0 8 12.0 6.0 8 20 .11.0 8 - - - - 550

16 Neg otia ting in Eng lish 1 21.0 2.0 8 25.0 9.0 8 - - - - - 550


38/56

ADDITIO NAL SERVICES 34

CASE STUDIES 35-36

AGENT & PARTNERNETWORKS 37

ACCOMMODATIONSERVICES 38-39

LEVELS CHART 40

CONDITIONS OFSERVICE 41

ENROLMENT FORM 42-43

O UR TRAINER TEAM 44-48

CLIENT LIST 49

MAP AND DIRECTIO NS 50

CO NTENTS

More Communica id

33


39/56


Additiona l Services

1. Communica tion

Designed to co mplement our ra nge of

la ngua ge a nd cultura l aw a reness courses,

Communica ids Communica tion Skillstra ining progra mmes a re a va ila ble toboth na tive a nd non-na tive spea kers of

English a nd a re a imed a t improving y our

a bility to communica te more effectively

within a n internationa l context.Programmes a va ila ble include:

Effective Business Writing Writing w ith Impa ct

Professiona l Ema il Writing

Proposal Writing

Report Writing Presenting in English

Negotia ting in English

Speech Training

2. World

World La ngua ge Tra ining With a n

unriva lled tea m of more tha n 60 0

la ngua ge tra iners delivering tra ining inover 65 la ngua ge s a nd minority dia lects

a nnua lly, Communica id is uniq uely pla ced

to meet the foreign la ngua ge needs ofa ll interna tiona l corpora te a nd public

sector orga nisa tions a round the wo rld.

4. Consulta ncy

We st rive to help o ur client s build long -

la sting a nd profita ble rela tionships byproviding the too ls in which understa nding

a nd trust ca n be developed. In a ddition

to our progra mmes, we ha ve deve loped

a suite of consulta ncy services a imed a torga nisa tions a nd HR or tra ining

ma na ge rs. These services include:

Gra dua te testing services

Recruitment a dvice a nd consulta ncy Tra ining policy a nd stra teg y

Design of in-house lea rning ce ntres

Interna l communica tion a udits

In a ddition to our Eng lish communica tion skills prog ra mmes, Communica id a lso provides

tra ining a nd consulta ncy in the a bove a rea s

We po ssess a lmost 20 ye a rs experience

of colla bora ting with our clients to

provide innova tive, flexible a nd cost-effective foreign la ngua ge courses. So,whether your need is for beginner level

French or diploma tic Russia n, yo u ca n rest

a ssured tha t Communica id will be a ble toma tch your nee ds. Tra ining solutions a re

a va ila ble in both intensive & extensive

(ongoing) formats a nd a re de signed

a ccording to y our req uirements a ndobjectives.

3. Culture

Our Cultura l Awa reness prog ra mmesspecia lise in a ssisting both corpora te a nd

public sector orga nisa tions to ma ximise

their interna tiona l effe ctiveness.Progra mmes a va ila ble include:

Pre-secondment cultura l a wa reness

prepa ra tion

Country/region specific businessa wa reness

Cross-cultura l a wa reness

Building Interna tiona l Tea ms Working in remote tea ms


40/56


Ca se Study - Spe cia list Fina ncia l &Insura nce Eng lish La ng ua g e Tra ining

Long -te rm tra ining pa rtnership w ith interna tiona l insura nce

a nd fina nce orga nisa tion

Proposed Solutions

10 hour training da ys consisting of 7hours of fa ce-to-fa ce tra ining w ith 3hours of informa l but structured c onta cta t a nd a fter mea l times

Founda tion English sessions were

follow ed b y the more specia list a ndmore dema nding fina ncia l a ndinsura nce English tra ining

Pa ir a nd team work were consistentfea tures of the tra ining in order toeffectively ma na ge the divergent skillslevels within the group

Results

The pa rticipa nts complete d the tra iningwith sufficient knowledge to ensure they

would benefit fully from the followingsta ges in the ma na gement developmentprog ramme a nd g ive them the long-termskills for the future roles a t Ge nera liChina

Client feed ba ck

Communica id ha s show n a high interestin understa nding exa ctly our needs a ndin a da pting flexibly the tra ining to them.

Communica id la id the founda tions for our4 months tra ining a nd we a re veryha ppy a bout the results we ha vea chieved.

Judith EberlMa na ge ria l Educa tionGene ra li Group Innova tion Aca de my

Provide a foundation knowledge of theprinciples of insura nce a nd essentia linsura nce English terminology

Develop the ma na gers core businessskills in English, giving them the tools to

be a ble to present, negotia te a nd lea dmeetings effectively in English

Cha lleng es

The ma in cha llenge s were see n a s:

Achieving ma ximum results in a limitedtime-fra me

Tea ching insura nce terms to lea rnersfor whom insurance itself wa s a nunfa milia r subject

Tra ining a group w ith divergent levelsof English a nd va rying professionalba ckgrounds

Ada pting the intera ctive tra ininga pproa ch to the more a ca demicChinese lea rning style

Tra ining Approa ch

In pa rtnership w ith the fo rmer Gene ra liGroup School (now Gene ra li Group

Innova tion Aca demy) a nd a consortiumof interna l a nd external tra iningproviders, Communica id devised a nintensive time-ta ble w ith the g oa l ofcrea ting a full immersion progra mme.

Ba ckground

The Ge nera li Group is one of the mostsignifica nt orga nisa tions opera ting in thegloba l insurance a nd fina ncia l ma rkets.The Group is lea de r in Ita ly a nd ha s astrong interna tiona l presence with

opera tions in over 40 countries.

In 20 0 4, the Genera li Group la unched amana gement development progra mme totra in the future lea ders of its newChinese ope ra tion. This venture w a sformed on the ba ck of the pa rt-a cquisition of one o f China s na tionalene rgy providers. This orga nisa tion, ChinaNa tiona l Petroleum Corpora tion, providedGenera li with a rea dyma de businessinfra structure a nd a supply of potentia lfuture lea ders.

Genera li selected Communica id, a longw ith the Cha rtered Insura nce Institute a ndother interna l a nd externa l tra iningproviders to design a n integra ted 4month ma na ge ment deve lopmentprogra mme, the first sta ge o f which wa sthe ta ilor-ma de specia list la ngua getra ining.

Tra ining ob ject ives

The key req uirements of the tra ining w ereto :

Equip the mana gers with a solid ba seof spoken a nd w ritten fluency toprepa re them for their future reportingresponsibilities


41/56


Ca se Study - Cross-border writing skillsfor Europe a n employees

A fina l wra p-up group workshopa llow ed the g roup to re-visit the key

principles, sha re lea rning a nd mea suretheir progress

Client feed ba ck

Pa rticipants a re now more confident

w riting business documents a ndincorpora te b est practice into their

reports a nd correspondence.

My tra iner ma de my course a nextremely rewa rding experience.Time flies w hen y oure ha ving fun!

Her tra ining a pproa ch wa s excellent a nd

I feel more confident in my written

communica tion a s a result.

Business Ana lyst HBOS Pa ris

Ba ckground

As the ba nk ha s ma de a cquisitions a nd

grown orga nica lly a cross Europe, HBOS

ha s pla ced grea t importa nce onma inta ining a nd de veloping the skills of

a ll sta ff in these loca tions.

HBOSs Chester-ba sed Lea rning &

Development tea m identified a

req uirement in the Fra nkfurt, Amsterda m,Ma drid a nd Pa ris offices for improving

report w riting skills a nd w ritte n

communica tion betw een their tea ms a nd

ba ck to Hea d Office.

Communica id, HBOSs existing pa rtner for

world la ngua ge tra ining, wa s selected to

w ork in pa rtnership with the L&D tea m todesign a nd d eliver ta ilor-ma de writing

progra mmes concurrently in a ll four

loca tions.

Tra ining ob ject ives

To d evelop w ritten skills tow a rds aha rmonised pa n-Europea n be nchma rk To review a nd a dopt key principles of

Pla in English a nd current be st

pra ctice in dra fting business documents

Tra ining a pproa ch

Draft co urse content for a ll loca tions wa s

de signe d b y Communica id. All 30

pa rticipants then ca rried out self-a ssessments a nd completed pre-course

tra ining a ssignments. After a na lysing

these documents, Communica ids tea mmodified the o ne-to-one progra mmes for

ea ch loca tion ta king into a ccount the

strengths and we a knesses of ea ch

individua l.

All tra ining w a s delivered by

Communica ids dua l-q ua lified

Communica tion Skills tra iners, both expertcommunica tion tra iners a nd commercia lly

experienced.

Solutions

The tra ining bega n with a ha lf da y

la unch semina r providing de lega tes

with a comprehensive ove rview of theprinciples of goo d, clea r commercia l

writing Five follow-up individua l sessions

a llowe d ea ch delega te to develop theirow n specific skills a nd w ork closely

w ith their tra iner on a uthentic business

documents

Pa n-Europe a n tra ining prog ra mme for interna tiona l ba nk


42/56


Pa rtner orga nisa tions

For ongoing English a nd w orld la ngua ge

tra ining prog rammes, we deliver globa lly

through our interna tiona l netw ork ofpa rtner tra ining orga nisa tions who a dhereto our tra ining a pproa ch a nd standa rds.

We select o ur tra ining pa rtners very

ca refully through recommenda tion a ndindepe ndent rese a rch. This a llow s us to

ensure a sha red tra ining philosophy,

common orga nisational a pproa ch a nd thehighe st sta nda rd of professiona l English

tra ining.

As a minimum req uirement, a ll pa rtnertra ining org a nisa tions fulfil the following

criteria :

They a re fina ncia lly sta ble, long-esta blished orga nisa tions with a proven

history of the successful provision of in-

compa ny English tra ining tointerna tiona l compa nies

They ha ve signed a binding pa rtnership

a greement outlining the c o-opera tion

with Communica id a nd the a greedsta nda rds of performa nce

In a ddition, tra ining w ith ea ch newclient requires its own Service Level

Agreement, w hich identifies a nd a greesthe cha ra cteristics a nd objectives ofthe spe cific tra ining solution

They a re subject to regula r

performa nce monitoring a nd review

How to be come a Communica id

Pa rtner?

If you run a tra ining orga nisa tion a nd

would like to offer your services to us ora llow yo ur clients to be nefit from

Communica ids ra nge o f communica tion

a nd cultura l a wa reness services, plea se

conta ct us:

W: ww w.co mmunica id.com/pa rtner

E: pa rtner@ communica id.com

T: + 44 (0 )20 7648 2140

Agents

Communica id possesses ove r 15 ye a rs

experience of working closely with clients

to produce a nd de liver results-driventraining progra mmes. Our a pproa ch is to

respond to our clients needs withpractica l a nd co st-effective solutions.

Our success is reflected in the feed ba ck

a nd te stimonia ls from our clients.

Rest a ssured tha t yo ur clients will be in

the best of ca re, while a t the same time

you w ill be relieve d of the ma jority o f

the a dministra tive ca re of y our clients.

Communica ids tea m of Client Ma na ge rs,Client Services a ssista nts a nd Know ledg e

Ma na ge ment professiona ls are a ll tra ined

to e nsure y our clients sta y w ith us is asuccessful one.

How to b ecome a Communica id

Agent?

If you a re a n a gent a nd a re interested

in reco mmend ing Communica id to y ourclients, plea se conta ct us:

W: w w w.co mmunica id.com/a ge nt

E: a ge nts@communica id.com

T: + 44 (0 )20 7648 2140

Agent a nd Pa rtner Netw orks


43/56

1T: +44 (0)20 7648 2140 E: [email protected] W: www.communicaid.com 38

As a minimum, you ca n expect yo ur

home-sta y to provide:

A good-sized bedroom with plenty of

cupboa rd spa ce a nd a desk for self-study

Time for both conversation a nd pea ce

a nd quiet a s you wish

Brea kfast and a n optional eveningmea l a ccompa nied by the host

La undry service

Accommoda tion Service s

We offe r a n unpa ra lleled ra nge o f

a ccommoda tion services to meet your

budge t a nd persona l preferences. Ourdedicate d tea m selects a nd regula rly

monitors a ll a ccommoda tion options in

order to ensure tha t you w ill be sta yingin the most professiona l a nd be st-serviced

home-sta ys or hotels.

Alongside a ra nge o f budge t a nd luxuryhotels, university residences, bed &

brea kfa sts a nd serviced a pa rtments, our

clients often de cide to sta y w ith one of

our excellent, professiona l home-sta ys.

Professiona l home-sta ys

At Communica id we recog nise theimporta nce of the comfort a nd w ell-being

of our clients during their time with us.

We c hoose our fa mily home-sta ys

ca refully to provide a comforta ble,professiona l a nd w elcoming a tmosphere

for a ll ove rsea s clients tra ining w ith us in

Lond on. Communica ids Client Se rvicestea m reg ula rly monitor the feedb a ck fromclients a nd routinely inspect a ll home-

sta ys in order to e nsure the highest leve l

of service.

Our home-sta ys a re loca ted in plea sant,centra l, sa fe pa rts of London, norma lly

w ithin a ma ximum of 30 45 minutes ofCommunica id on public tra nsport. All

Professional English Communication Skills 2008.pdf

Documents

Transcript of Professional English Communication Skills 2008.pdf