Professional Development Programs

Hospitality Human Resources Management and Supervision

Professional Development Programs

Chapter 7

Learning ObjectivesAfter completing this chapter, you should be able to:

• Explain the importance of professional development.

• Describe basic professional development strategies.

• Identify procedures for professional development planning meetings.

• Provide information about professional development programs for managers.

• Explain three commonly used professional development methods.

Learning Objectives continued:After completing this chapter, you should be able to:

• Identify other professional development methods.

• Describe basic procedures for developing succession plans.

Chapter 7 Professional Development Programs

IMPORTANCE OF PROFESSIONAL DEVELOPMENTOverview of Professional Development

Responsibilities for Professional Development


PROFESSIONAL DEVELOPMENT STRATEGIES


Establish Goals While Considering the Budget

Select Development Methods

Evaluate, Approve, and Implement Plan


Monitor Progress and Evaluate Plan

Celebrate and Maintain Success


PROFESSIONAL DEVELOPMENT PLANNING MEETINGS

Meeting Preparation

Start the Meeting

Set Developmental Goals


THE MANAGER’S PROFESSIONAL DEVELOPMENT PROGRAM


Continuous Improvement

Networking


PROFESSIONAL DEVELOPMENT METHODSCross-Training

Delegation

Mentoring


Other Professional Development Methods


DEVELOPING SUCCESSION PLANS

Chapter 7 Professional Development Programs - Summary

1. Explain the importance of professional development.• Professional development involves the experience, training, and

education provided to employees to help them do their jobs and prepare them for other positions.

• The same basic activities can be used for employees and managers.

• Knowledge or skill gaps are apparent when staff need improved skills to be more productive, are assigned a new task, or want to qualify for different jobs.

• The operation should provide professional development.• The immediate manager should help employees plan their

program.• The employee is most responsible for achieving goals.


2. Describe basic professional development strategies.• The first step in professional development is to establish goals,

which should focus on the operation’s needs first.• The budget is an important concern, and specific, measurable

goals are required.• The second step is to identify methods of acquiring the knowledge

and skills.• Some opportunities are likely available in the operation.• External alternatives may include colleges, professional

associations, and books, video, and computer-based training.• Professional development plans consider goals, time frames,

activities, evaluation, and progress checks.• The final steps are to evaluate, approve, and implement the plan.• Progress should be monitored to determine if goals are being

achieved and whether corrective actions are necessary.


2. Describe basic professional development strategies continued…

• Successful completion should be celebrated and recorded in the employee file.

• A summary should be made to help plan future activities.


3. Identify procedures for professional development planning meetings.• Professional development planning should be held separate from an

employee’s performance appraisal.• The manager should establish the agenda, meeting location, and

time frame, and inform the employee.• All information related to developmental needs should be gathered,

and an outline will be helpful to organize the information collected.• The manager can begin by asking about needs, concerns, and

interests to determine starting points.• Developmental goals, related to learning or improving specified

knowledge or skills, should be established.• Managers should work closely with the employee to develop a

program that best meets the needs of the operation and the employee.


4. Provide information about professional development programs for managers.• Advancement goals for managers may involve long-term planning

with numerous activities.• Details about advancement plans should be written down, and

reasonable completion dates should be mutually agreed on.• Alternatives include apprenticeship, coaching, informal learning,

job rotation, and on-the-job training.• Other possibilities include external training, self-study, special

projects, and team assignments.• Continuous improvement can be achieved through certification

programs and organization memberships.• Managers should network to build relationships that help with

career advancement.• Networking also keeps managers current with industry trends and

can provide contacts for resolving problems.


5. Explain three commonly used professional development methods.• Cross-training allows staff members to learn a related job, often by working closely with an employee in the job.

• Delegation is working through others to complete a project, and it shares authority and entrusts employees to accomplish assigned tasks.

• Mentoring is a process in which an experienced employee provides advice to less experienced employees about the job, establishment, and profession.


6. Identify other professional development methods.• Other common development methods include apprenticeships,

coaching, informal learning, job rotation, and on-the-job training.• Other possibilities include outside training and education, self-

study, special projects, and temporary assignments.


7. Describe basic procedures for developing succession plans.• Succession planning can help organizations ensure that employees will be recruited for and prepared to fill key positions when they become vacant.

• First, job descriptions should be reviewed to determine which positions to include.

• Then the plan should be developed with help from tools including the organization chart, job descriptions, and job specifications.

• Training programs should be developed and employees selected.• Current employees may be selected for some positions and

external contacts may be used to recruit others.• Trainees should be evaluated and training activities revised as

necessary, and the succession plan should be evaluated periodically.


Key Terms:Certification The process through which an organization grants recognition to an individual who meets certain established criteria.Cross-training Training in which an employee learns how to do work normally done by someone in a different position.Delegation A process of working with and through others to complete a task or project; it shares authority and entrusts employees to accomplish the tasks assigned to them.Developmental goal A description of the knowledge and skills that need to be gained or improved on to eliminate or reduce an employee’s knowledge and skills gap.Knowledge or skill gap A difference between the knowledge or skills a manager or employee already has and those that are needed to do the job.


Key Terms continued:

Mentoring A process in which an experienced employeeprovides advice to less-experienced employees about concerns relating to the job, establishment, and profession.On-the-job training (OJT) A one-on-one approach to training conducted at the work site.Professional development Any experience, training, and education provided to help employees do their current jobs better and prepare them for other positions.Succession planning A process used by many organizations to ensure that employees will be recruited for and prepared to fill key positions when they become vacant.


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Professional Development Programs

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