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Professional Communication: Strategies for College and the Workplace by Dan Jones & Karen Lane
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Transcript of Professional Communication: Strategies for College and the Workplace by Dan Jones & Karen Lane
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Professional Communication:Strategies for College and the Workplace
by Dan Jones & Karen Lane
Chapter 5:
Gathering Information
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Conducting Effective Interviews
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Conducting Effective Interviews
• Look for subject-matter experts• Research the credentials of the
person you are interviewing• Research the company or
organization that you are investigating
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Research
• Look for subject-matter experts• Research the company or organization
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Prepare
• Decide how you will keep track of information
• If necessary, arrange for an on-site visit• Check to see if you need security
clearance at the interview sight
— continued —
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Prepare
• Consider what you will wear• Plan the length of the interview• Make the actual physical arrangements
— continued —
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Prepare
• Create a list of questions
• Practice, practice, practice
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
At the Interview
• Be friendly, yet businesslike• Ask clear questions• Listen carefully• Take comprehensive notes• Obtain any necessary permissions
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Follow up
• Send a written thank-you letter
• Work your notes into an organizational outline
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Using the Library
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Plan Your Research
• Allow enough time for investigation
• Define your topic
• Decide how you will document your research
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Locating Information
• Translate your topic into the subject language of indexes and catalogs
• Work from the general to the specific
• Check for more information in your– lecture notes– textbooks– reserve readings
— continued —
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Locating Information
Use a variety of sources–books–journal
articles–online
databases
Look in other libraries– interlibrary
loan– online
catalogs
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Working with Your Information
• Have a good balance of sources-- don’t have
too few or too many
• Evaluate what you have found
• Use a standard format for your bibliography
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Evaluating Print Sources
• When was the source published?
• Is the work a first edition?
• Who is the publisher?
• Is the source a scholarly or a popular journal?— continued —
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Evaluating Print Sources
• What type of audience is the author addressing?
• Is the material fact, opinion, or propaganda?
• Is the information valid and well researched?
• Is the author objective and impartial?
— continued —
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Evaluating Print Sources
• Does the work – supplement other sources you’ve used?
– substantiate other materials?
– provide new information?
— continued —
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Evaluating Print Sources
• How thoroughly does the work cover your topic?
• Is it primary or secondary material?
• Is the publication logically organized?
• Has the work been well received by others?
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Evaluating Internet Sources
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Evaluating Internet Sources
• Many Internet sources have not been reviewed
• Consider the author’s credibility
• Try to ascertain the material’s accuracy
• Identify the author’s perspective— continued —
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Evaluating Internet Sources
• Determine the author’s purpose
• Look for evidence of quality control
• View the quality of the content and formatcritically
• Check the material for completeness— continued —
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Evaluating Internet Sources
• Analyze the content for:• balance• objectivity and bias• accuracy
• Check for timeliness
• Ascertain originality— continued —
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Copyright © 2002 by Pearson Education, Inc., publishing as Longman Publishers. All rights reserved.
Evaluating Internet Sources
• Review accessibility
• Look for documentation