Professional Communication Expectations

Your most important role at Laura’s Marketing Firm

CommunicationWhy is it so important?

Can change the outcome or outlook of any given project

Can make or break the projectCan cause animosity and a negative

workplaceCan mean the loss of a project, client,

leadership or even your job

We will first cover

Here at Laura’s Marketing Firm we want to convey respect for each other even through

our body language Good Smiling Direct eye contact Good posture Head nods that you are

listening Wave at each other while

passing Or stop and shake hands Pat on the shoulder High five

Bad Frowning Rolling eyes Slouching Looking away Avoiding Sighing like at a meeting Fidgeting at meeting Head resting on fist

Why is this so important?Because non-verbal communication speaks LOUDLY!

What does it say you ask?

Smiling: your happy to be there, to participate, to help, to see them

Eye contact: your listening, paying attention, truthfulness, respect

Good posture: Confidence, effort

Head nods: You hear them, following along

Waves, handshakes, pats on shoulder: you acknowledge them, respect and appreciate them

High five: Good job!

Frowning: you are mean, sad, board, don’t like them, uninterested

Rolling eyes: disrespectful, conceited, not taking seriously

Slouching: lack of confidence, interest

Looking away: deceit, lack of focus

Avoiding: not appreciating, concealing

Sighing or fidgeting: disrespect

You might have the best project ideaBut no one is listening because of your communication

skills…….even the nonverbal ones.

Or it can cause conflict in the workplaceIt can slow down progress not only for the project your working on but also in your careerIt can give off the wrong impressionSend the wrong messageKeep you from promotionCause disagreements or confusion

Instead you can have

CooperationRespectExcitementAccomplishmentTeamworkEvolvement Satisfaction

So it is up to you to always be in the present moment

Know what signals your sending Don’t send the wrong ones

Then you should go far not only in life, but here at

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Laura’s Marketing Firm