Sepideh Vafadar, Camelia Baher, Lucia Martinez, Jeannen Ly

• A professional and client relationship is a relationship between an expert in a field and a patron who is using their services.

Characteristics of Professional & Client relationship:

Low in interdependence.

Could be personal or impersonal

• Agency: where the client is reliant on the professional for their expertise. The client holds the responsibility and authority and the professional takes direction to better suit the needs of the client. Example of relationship: professional is a lawyer.

• Friendship: where both client and professional are mutually trusting of one another. There's also an equal understanding; relationship becomes much more personal. When both parties act upon shared interests. Many professional relationships can have this potential.

• Paternalism: where the professional is placed on a superior level in the relationship because of their expertise and knowledge. Example of relationship: professional is a lawyer.

• Fiduciary: where the professional is allowed to make decisions provided that the client consents to the action. The client has authority equally to the professional. This differs from friendship in a way where it is equal without having personal involvement and focuses on tasks and objectives. This professional client relationship is the most ideal.

• As communicative interactions are habitual in individuals, a relationship like the Professional-Client relationship can transcend into other relationships:

• - Coworkers

• - Subordinate Roles

• - Leadership Roles

• -Interpersonal Relationships

• Career involving interactions with people necessitates these skills to facilitate healthy environments.

• Employers have identified these skills as highly desirable. Effectiveness of communication is very important.

These professions include but aren't limited to:• Social Workers• Contractors• Doctors• Athletes• Lawyers• Teachers and professors

• There is endless potential for these skills as they help in honing personal abilities to communicate in other settings.

• A desire in wanting to improve interpersonal communication skills for career advancement is highly encouraged.

• Develop your self concept

-Reflect on your needs as a professional.

-Ask people what your strengths are in communication.

-Ask people what your weaknesses are in communication.

• It is important that you're ready to see other people as equal persons in order to collaborate with them best.

*Weaknesses in perceiving others include:snap judgments (stereotyping)-holding onto first impressions as an overall

representation of that individual-being influenced by expectations-being overly focuses on shortcomings

• Engage in active listening

• Paraphrasing to reflect understanding

• Having a neutral viewpoint about situations that seem personal

• Confirming Communication:

-Expressing Acknowledgement

-Recognition

-Engaged in Listening

• Always going to be involved an interpersonal relationship of any type

• Striving for better human connection

• Building better mutual understanding between yourself and others

• Inspired to make a change in your own and other people’s lives

• Through healthy relationships and communication, individuals will have better personal development and better sense of self and direction.

• We hope that our presentation has inspired the class to evaluate your communication style

• We also hope that the class has learned these concepts of stylistic communication

We would like to leave the class with an inspiring message of resilience and persistence.