PROF DR SUZEINI ABD HALIM QUALITY MANAGEMENT ENHANCEMENT CENTRE (QMEC)

UNIVERSITY OF MALAYA

Public University

Research University

Self Accredited

Autonomy Comprehensive

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Academic Programmes

Sciences

Engineering & Technical

Social Sciences

Arts & Humanities

Medical & Allied Health

Sciences

• Number of Undergraduate Programmes: 88 • Number of Postgraduate Programmes: 189

Programmes offered across :

14 Faculties 3 Centres 2 Academies 4 Institutes

QA REQUIREMENTS AND STANDARDS

• Malaysian Qualifications Framework (approved by the National Higher Education Council)

MQF

• National Policies, Blueprints (MEB) and Strategic Plans on Higher Education

Government (MOHE, MOE,

MOSTI)

• Code of Practice for Institutional Audit (COPIA)

• Code of Practice for Programme Accreditation (COPPA)

• Qualification Standards (PG, Foundations,Diploma, etc.)

Codes of Practice and Standards → MQA

• Non-professional Programmes (MQA)

• Professional Programmes (Professional Bodies)

• Guidelines to Good Practices (MQA)

Programme Standards and Guidelines

• Approved by Senate and Governing Boards Institutional Policies and Regulations

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INSTITUTIONAL ASSESSMENTS IN UM

DATES TYPE OF ASSESSMENT

18 – 22 JANUARY 2010 ACADEMIC PERFORMANCE AUDIT

SELF ACCREDITATION STATUS

4 AUGUST 2011 SELF ACCREDITATION STATUS

FOLLOW-UP AUDIT

22 – 25 OCTOBER 2013 POSTGRADUATE PROGRAMME

AUDIT

23 – 26 NOVEMBER 2015 SELF ACCREDITATION STATUS

MAINTENANCE AUDIT

THEMATIC / FOCUS INSTITUTIONAL ASSESSMENTS

AUDIT FOCUS FREQUENCY

MS ISO 9001 QUALITY

MANAGEMENT SYSTEM PROCESSES ANNUALLY

MYRA – MALAYSIAN RESEARCH

ASSESSMENT RESEARCH ANNUALLY

AUTONOMY (August 2011) GOVERNANCE ONE-OFF

PROFESSIONAL PROGRAMMES

E.g.: engineering, accountancy,

architecture, surveying etc.

DISCIPLINE VARIES

SELF ACCREDITATION AUDIT : MQA

AREA 1 Vision, Mission, Education Goals &

Learning Outcomes

AREA 2 Curriculum Design & Delivery

AREA 3 Assessment of Students

AREA 4 Student Selection and Support

Services

AREA 5 Academic Staff

AREA 6 Educational Resources

AREA 7 Programme Monitoring & Review

AREA 8 Leadership, Governance &

Administration

AREA 9 Continual Quality Improvement

• Standards that must be met and its compliance demonstrated during the audit exercise. Are usually expressed as a ‘must’

Benchmarked Standards 114

• Standards that should be met as the institution strives to improve itself and usually expressed as a ‘should’

Enhanced Standards 65

SELF ACCREDITATION

PURPOSE OF AUDIT

1.

To conduct a health check on UM’s performance in the 9

areas.

MQA validates and verifies information as well as identifies

best practices and areas where UM can continually improves.

2.

The same report ascertains whether UM deserves the self

accreditation status.

MQA seeks assurance that UM has put in place quality

mechanisms to quality assure their programmes.

AUDIT APPROACH

2 MAIN COMPONENTS

SELF REVIEW REPORT

(1- Introduction +

1Main Volume + 2

Appendices)

+

INTERNAL SELF AUDIT

EXTERNAL INDEPENDENT

AUDIT

(Panel of Assessors 10

members + 1

international assessor +

MQA officers)

Duration is 5 days

INSTITUTIONAL ASSESSMENTS

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BENEFITS

ISSUES & CHALLENGES

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BENEFITS / EXPECTATIONS

1. RECOGNITION / VISIBILITY / INCREASES NETWORKING

2. PUBLIC CONFIDENCE

3. ADDS VALUE TO THE INSTITUTION & PROGRAMMES OFFERED

4.

FOCUS ON QUALITY

CLARITY OF QA PROCESS, BENCHMARK, UNIFORMITY IN

UNDERSTANDING AND PATHWAY TO QUALITY,

5. ABLE TO IDENTIFY STRENGTH & AREAS OF CONCERN

SELF AS WELL AS BY EXTERNAL PARTY

6. PROVIDE OPPORTUNITIES FOR UM TO CONTINUALLY QUALITY

IMPROVE PROCESSES AND REVISE STANDARDS AND PRACTICES

7. SAVES COST & TIME –SELF ACCREDITATE PROGRAMMES

ISSUES AND CHALLENGES

PRIOR TO SITE VISIT / PREPARATORY STAGE

• Preparation of the Self Review Report – obtaining, writing and

documenting info. Meeting deadlines, gathering info & data,

style of writing, formatting.

• Preparation of the UM community – roadshows and briefings:

student, staff (academic & non-academic) and management.

• Conducting internal audit – identifying compliance and SWOT

• Preparing for the site visit – request from panel (documentation

in English, seek faculties to provide evidence, identifying right

stakeholders)

ISSUES AND CHALLENGES

DURING SITE VISIT

• Ensuring audit runs according to schedule (panel of 8 – 10)

• Responding to auditors’ queries and request on the spot

• Requesting Faculties documentation and records + other

evidences

ISSUES AND CHALLENGES

POST AUDIT / SITE VISIT

• Response to the audit report – suggest & plan improvements

• Obtaining the cooperation of agencies to implement CQI

CONCLUSION

The Institutional Assessments has resulted in UM having invaluable

experience.

• There is focus on quality – establishment and recognition of an

IQA office

• Academic staff learning to appreciate quality assurance

• Staff able to describe the accreditation process

• Familiarize with benchmarking practices and compliance to

programme standards

• There is a move towards establishing a quality culture within the

institution - emphasizing on CQI

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