Productivity Now! Application Walk-thru. Built on Microsoft Outlook and Office Leverages MS Office...
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Transcript of Productivity Now! Application Walk-thru. Built on Microsoft Outlook and Office Leverages MS Office...
CCS SERVICE REQUEST – HRProductivity Now!
Application Walk-thru
CCS SERVICE REQUEST INTRODUCTION
Built on Microsoft Outlook and Office Leverages MS Office features
Tasks, email, calendaring, views etc.
Emphasis on ease of use, fast deployment
Automate your existing processes Your workflow, your forms, on your existing
systems Result: immediate productivity
gains
HOW IT WORKS
1. Requesters submit requests by:• Email• Outlook Form• Web• phone to your staff
2. Ticket is routed to department• Stored in Department folder• Assigned to appropriate staff
or• Immediately fulfilled
3. Work Order is fulfilled• One or more staff record activity in work log• Access to asset data or knowledgebase• Schedule appointments, re-assign, or complete Work
Order• Requester is notified by email
MAKING THE REQUESTby email (converted to ticket)
Outlook form
Web form
Requester Contact Info pulled from Outlook automatically
Attach relevant info or forms
Select from your chosen category and types of requests
When submitted ticket is routed to Facilities Department Folder
REVIEW AND ASSIGN
Ticket appears in the HR folder, select ticket to assign
Assign to one or more staff (email notification sent to assignees)
Or
Resolve immediately
Ticket becomes Work Order and moves to Assigned folder
HR REQUEST FULFILLMENT
Ticket appears in Assigned folder, select Work Order to work on
Work Order is built around the work log which captures all activities
The left area is for info and resources for the staff person including
• time tracking• knowledgebase• link to HR
application (optional)
• link to Outlook calendar to set appointments
• reassign to another staff member
WORK ORDER FULFILLMENT
Details tab – track time, assets, outside venders
Knowledgebase – online how-to info
WORK ORDER FULFILLMENT
Work order completed, time tracked, requester automatically notified
LINK FROM TICKET TO HR APPLICATIONLink from tickets to your HR application to track and update activity on employees
THE FANCY STUFF
Other Features Approval processing Category templates for description field
and forms links (see next slide) Export data to accounting or other
applications Full reporting and ticket status views Link to HR applications or database And much more…
FORMS LINK EXAMPLE
When category Employee Leave is chosen, a link to a form is automatically presented to the requester
Thank you, we hope you can see why over 2000 organizations worldwide use our products to improve productivity and improve service.
We invite you to try it for yourself, with a free 30 day trial, got to www.crowcanyon.com
Questions? Email [email protected]