Product Returns Parts Technician First Period Material Handling and Storage 270102h.

Product Returns

Parts Technician

First Period

Material Handling and Storage

270102h

© 2012, Her Majesty the Queen in right of the Province of Alberta

NOTE

Net sales for a company are their sales less the returns. (Sales - Returns = Net Sales)

Consider the following example. (Sales) $182,346.58 (Returns) $5,486.95 = (Net Sales) $176,859.63


NOTE

Normally, the original order (invoice) is required in order to show from whom the product was purchased, when the product was purchased and at what price.


Figure 1 - Warranty parts. (Photographed at Hi-Way Services Ltd.)


Figure 2 - Casting number.


Figure 3 - Return policy posted. (Photographed at NAPA Auto Parts)


Figure 4 - Return policy printed on invoice.


Figure 5 - Invoice stamped "Non-returnable."


Figure 6 - Sample credit note.


Figure 7 - Relationship between time and restocking charges.


NOTE

This is not an exhaustive list.


NOTE

With most computerized inventory control systems, the on-hand balance is automatically updated once the credit note is closed and printed.


Table 1 - Discrepancy report on parts order.

DISCREPANCY REPORT ON PARTS ORDER

PLEASE REPORT ANY INVOICE OR SHIPPING EXCEPTIONS WITHIN SIXTY DAYS OF DATE OF SHIPMENT TO THE PARTS DISTRIBUTION CENTRE THAT MADE SHIPMENT GIVING FULL DETAILS. USE A SEPARATE REPORT FOR EACH SHIPPING ORDER.

SHIPPING ORDER NO.

INVOICE NO. INVOICE DATE

TO PARTS DISTRIBUTION CENTRE at

PART NUMBER ORDERED

PART NUMBER RECEIVED

DESCRIPTION QUANTITY INVOICED

QUANTITY RECEIVED

REMARKS: IMPORTANT: BE CERTAIN CARRIER HAS DELIVERED CORRECT NUMBER OF PIECES AS SHOWN ON THE SHIPPING BILL. REPORT ANY SHORTAGES, OVERAGES OR DAMAGES IMMEDIATELY TO THE CARRIER. VERBAL REPORTS WILL NOT SUFFICE.

IF ADJUSTMENTS ARE TO BE MADE BY THE PARTS DISTRIBUTION CENTRE, THE CREDIT OR DEBIT WILL APPEAR ON THE INVOICE WITH REFERENCE TO THE CLAIM NUMBER.

DATE: DLR./DIST. CODE:

DLR./DIST. NAME:

ADDRESS:

CITY: PROV. PCODE:

SIGNED BY:


NOTE

Requesting the customer to prepay for items that are being ordered encourages the customer to pick up the parts when received. If the customer does not pick up the product, you are not out anything since the parts have been billed.


NOTE

Using a digital camera to take pictures of the damaged part, the packaging and the carton the product was shipped in is helpful in processing any claim.


Figure 8 - Product lot number.


Table 2 - Return Goods Authorization Form (RGA).

Reference # 68423

RETURN GOODS AUTHORIZATION (RGA) FORM

Please complete and return this form to:

D & B Distribution Centre 1301 - 16 Avenue N.W Calgary, Alberta T2M 0L4

ITEMS BEING RETURNED:

Quantity Part Number Description

Customer Name:

Address:

Daytime Phone Number: Order Number:

REASON FOR RETURN (Please check one):

□ I ordered the wrong item.

□ Product was clearly damaged during shipment.

□ Product is defective.

□ I no longer need the item.

□ I have placed a new order for product and I want a credit for return.

RETURN TERMS & CONDITIONS All returns must be made within 30 days and authorized with a completed RETURN GOODS AUTHORIZATION (RGA) form. Return merchandise must be in original packaging and in resalable condition. Please note credits cannot be issued for merchandise damaged or not delivered to our facility. We cannot reimburse shipping charges for any return. All returns are subject to a 25% restocking fee. Special orders of merchandise cannot be cancelled or returned.


Table 3 - Returned goods request form.

RETURNED GOODS DOCUMENT

Purchasing Department RETURNED MATERIALS MEMORANDUM

P.O. No.:

Returned to: Invoice No.:

Address: Date of RGM:

City & Province: Authorized by:

Department: Address:

Reason for return:

Action required:

Item No. on P.O. Quantity Unit Description of Materials Returned

Returned by: Received by:

Via: (Name in Full):

Date returned:

Note to Company Please sign this copy and return to:

Return authorized by:

Return this document to:


Figure 9 - Recycling plastic. (Photographed at Federated Co-op Ltd.)


Figure 10 - Cardboard compactor. (Photographed at Finning Canada Ltd.)


NOTE

When customers bring in their old component (dirty core) to purchase a remanufactured one, they are taking advantage of an exchange program and it is not necessary to charge them the core charge (clean core). Keep their old component (dirty core) and box. Check that the component supplied matches the one returned.


Figure 11 - Invoice with core charge.


Figure 12 - Core charge decal.


Figure 13 - Credit note with core credit.


NOTE

Some retailers require the core to be returned in the original box of the replacement component (Figure 14).


Figure 14 - Cores returned in their original box.(Photographed at NAPA Auto Parts)


Figure 15 - Track roller cores. (Photographed at Finning Canada)


Figure 16 - Turbo charger core. (Photographed at Finning Canada)


Figure 17 - Fuel injector core. (Photographed at Finning Canada)


Figure 18 - Cylinder head core. (Photographed at Finning Canada)


Figure 19 - Crankshaft core. (Photographed at Finning Canada)


Figure 20 - Engine core. (Photographed at Finning Canada)


Figure 21 - Engine core stretch wrapped.(Photographed at Waterous Power Systems)


Figure 22 - Transmission assembly core.(Photographed at Waterous Power Systems)


NOTE

Any assembly that contained fluids when in use must be drained prior to returning it to the manufacturer. Instruct your customers to drain fluids from cores prior to bringing them back for credit.


Figure 23 - Accumulation of core. (Photographed at NAPA D.C. Edmonton)


Figure 24 - Cores in storage. (Photographed at Waterous Power Systems)


Figure 25 - Typical remanufactured core policies printed in parts catalogue.(Photographed at NAPA Auto Parts)

Product Returns Parts Technician First Period Material Handling and Storage 270102h.

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