Product Development & Management Approach & Phases Operations & Business Support System for Wireless...
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Transcript of Product Development & Management Approach & Phases Operations & Business Support System for Wireless...
Product Development & Management Approach & Phases
Operations & Business Support System for Wireless Broadband
Agenda
Objective
Setting the Background
O/BSS for Wireless – Business Portfolio & Product Line
O/BSS for Wireless Broadband –Theme & Roadmap Planning
O/BSS for Wireless Broadband - Requirements Management
O/BSS for Wireless Broadband – Planning, Development & Launch
Objective
A Product Management Case Study –OSS BSS for Wireless Broadband
SPM aspects from an OSS BSS perspective
Product Standards Referred & considered : E TOM & TAM
Representation of OSS BSS portfolio identified & touch base on major
feature functions of the OSS BSS solution.
Portfolio Management
• Key decisions on the product strategy –Market, Product / Solution
• Will have input on Resources, Budget , Strengths & Weakness
• Product Line identification - Functions & Modules
Product Road mapping
• Identify Themes and Roadmap features expected to be part of the Product based on the product Line
• Helicopter view of Product roadmap with anticipated budget, resource and release timelines
Requirements Management
• Gathering, identifying and revising functional requirements and organizing them with respect to Roadmap , product lines and themes finalized
Release planning
• Requirements prioritizing; release planning; construction & validation of release requirements document; and scope management.
• Involve requirements Management for next releases
Bud
get A
ppro
val
Requirements gathering and identification, prioritizing requirements based on business needs, driving schedules and functional specifications with development.
Understand market, identify the opportunity, develop and market an appropriate piece of software
•Market Trends
•Competitor Analysis
•Internal Resources , Budget factors & Time Lines
Internal Research InputsContracts Related factor from PartnerInputs from Sales,Feedback from CustomersForums & Standards
Delivery & Support Engineering &
QA
Product Management Stages & Interfaces
Portfolio Management &
Product Line Identification
Product Management
OSS BSS for Wireless –Portfolio Management & Product Line Identification
Market Trends •Time to come is of Big Data •Industry moving towards LTE & 4G which is Data Centric•Mobile Internet via broadband, which reached 1,190 million subscribers in over 160 countries at the end of 2011. •Data traffic doubles every year and in 2015 will be 95% of total mobile traffic
CSP Priorities•Customer self care•Billing and Account management•Catalog•Real time Charging & Policies•Dynamic discounting•Multi channel support•Partner Settlement
Invest in OSS BSS for Wireless•SWOT Analysis• Revenue Forecast• Strategic Plans • Background in OSS /BSS Space• Resource Competencies• Sales Intelligence
Internal Stakeholders –Strategic & Market Inputs
External Market Research & analysts Inputs
Product Portfolio :OSS/BSS for Wireless Broadband
Product Line: CSM, Catalog, Inventory, Fulfillment, Real
Time Charging , Billing & Payment Management
OSS BSS for Wireless Broadband –Theme & Roadmap PlanningMarket Research Document providing the guidelines for O/BSS Roadmap & Theme Finalization•Discussions with various Stakeholders : Management , Sales, Marketing, Engineering, Delivery & Support to arrive at the Theme & Roadmap vis a vis O/BSS for Wireless Broadband• Reference Models : E-TOM & TAM 4.0
Operations & Support Management
• E2E Customer & Subscription Management • Product & Service Catalog• Device Inventory Management• Partner Management
Product & Service Life
Cycle Management
• Define Service specifications & management of service
• Design , Develop and launch new products• Ready to market products by operations Team.
Order Management &
Fulfillment
• Multi Channel Customer Interface Management• Order Management & Handling• Service Configuration & activation• Inventory/Device Provisioning& Tracking• Partner request Management
Service Assurance & SLAs• Trouble Ticketing
• Device complaint Tracking & resolution
• Partner /Dealer Problem reporting & Management
Revenue Management
• Real Time Collection & Global Billing Mediation • Convergent Rating Engine• Billing , Invoicing & Payments Management• Partner /Dealer Invoicing/Commission & settlement
Product Theme : NG-Integrated Revenue & Customer Management
Roadmap Plan : NG-ICRM - Roadmap for 2 Years with Interim Release Milestones
Product Roadmap : NG-ICRM –E2E Release
Plan to includes
Scope , Risk, Mitigation,
Effort, Resource & Milestone
Interim Milestones to cover up functional features across modules identified
OSS BSS for Wireless Broadband –Theme & Roadmap Planning
e TOM Mapping of NG-ICRM
Operations Operations Support & Readiness
Fulfillment Assurance Revenue Management
Customer Relationship Management
CRM Support & readiness
Customer Interface
Management
Selling
Order Handling
Customer Interface Management
Problem Handling
Customer QOS/SLA Management
Customer Interface Management
Charging
Bill Invoicing
Bill Payments
Retention & Loyalty
SM & Operations SMO Support & ReadinessService Configuration &
activationService Problem Management Billing Mediation
RM & Operations RM & O Support & Readiness Resource Provisioning Resource Trouble ManagementResource Data Collection &
Distribution
Supplier & Partner relationship
ManagementSPRM Support & Readiness
SP Request Management
SP Interface ManagementSP Interface Management SP Settlements & Payments
Strategy Infrastructure & product Strategy & CommitInfrastructure Life cycle Management
Product Life Cycle Management
Marketing & Offer Management Product & Offer Development & Retirement
Service Development & Management Service Development & Retirement
Resource Development & Management
Supply Chain Development & Management
OSS BSS for Wireless Broadband Roadmap – For Release v.1
Op
erat
ion
s
Op
en
Fra
mew
ork
Billing and FinancialsReal Time Collection & Charging
Mediation
Balance Management Promotions & Loyalty
Recharge / Top-Up VMS
Bill Calculation Payments
Cross Discounts QA Bill Dunning
Taxation Credit
CollectionDiameter
Ledger
Network Interfaces
NG-Integrated Revenue & Customer Management
POS Partner Portal
Web Portal
EBPP
Services Products
Contracts Promotions
Product & Service Catalog
Customer Management Service Assurance & Fulfillment
Order EntryAccount
ManagementTrouble Ticketing
Customer Interactions
Workflow Management
Inventory
Collection OCS
CORBA SOAP Validation
Correlation
Enrichment
Transformation
Customer Channels
2013 Q2 Release)
• Target Solution for Phase-I release to include the …….• Effort Estimate – (Req. Mgmnt, Rel. Mgmnt stages) –X Man Days• Anticipated Time Line – Q2 2013• Resource Estimate – X Resource
Op
en
Fra
mew
ork
`
Billing and FinancialsReal Time Collection & Charging
Mediation
Balance Management Promotions & Loyalty
Recharge / Top-Up
VMS
Bill Calculation Payments
Cross Discounts QA Bill Dunning
Taxation Credit
Collection
Active Mediation
Diameter RADIUS
Ledger
Network Interfaces
NG-Integrated Revenue & Customer Management
POS Partner Portal
Web Portal
Mobil Self CareEBPP
Op
erat
ion
s
Services Products
Contracts Promotions
Product & Service Catalog
Customer ManagementService Assurance
& Fulfillment
Order EntryAccount Management
Trouble Ticketing
Customer Interactions
Workflow Management
Inventory
Provisioning
Workforce Management
Collection OCS
CORBA SOAP
Partner Dealer Management
Settlement
Partner Management
Invoicing
Validation
Correlation
Enrichment
Transformation
Commission Interactions
Customer Channels
OSS BSS for Wireless Broadband –Roadmap – For Release v.2
2013 Q4 Release)
• Target Solution for Phase-II release to include additionally …….
• Effort Estimate – (Req. Mgmnt, Rel. Mgmnt stages) –X Man Days
• Anticipated Time Line – Q4 2013• Resource Estimate – X Resource
Billing and FinancialsReal Time Collection & Charging
Mediation
Balance Management Promotions & Loyalty
Recharge / Top-Up VMS Notifications
Bill Calculation PaymentsInvoice Design
Cross Discounts QA Bill Dunning
Taxation Credit
Collection
Active Mediation
OSA /Parlay Diameter RADIUS
IPDR
Ledger
Network Interfaces
NG-Integrated Revenue & Customer Management
POS Partner Portal
Web Portal
Mobil Self Care
EBPP
Op
erat
ion
s
Op
en
Fra
mew
ork
Services Products
Contracts Promotions
Product & Service Catalog
Customer Management Service Assurance & Fulfillment
Order EntryAccount Management
Trouble Ticketing
Customer Interactions
Workflow Management
Inventory
Provisioning
Workforce Management
Collection OCS
CORBA SOAP
PCRF
Partner Dealer Management
Settlement
Partner Management
Invoicing
Validation
Correlation
Enrichment
Transformation
Commission Interactions
Customer Channels
OSS BSS for Wireless Broadband –Roadmap - For Release v.3
• Target Solution for Phase-III release to include additionally …….• Effort Estimate – (Req. Mgmnt, Rel. Mgmnt stages) –X Man Days• Anticipated Time Line – Q2 2014• Resource Estimate – X Resource
2014 Q2 Release)
OSS BSS for Wireless Broadband –Requirements Management
Objective : Research & prepare the Product Research Document with functional , Non functional, &
operations requirements against the Roadmap published
• Core product group formed with involvement from Design & Engineering , Sales ,Marketing and lead by product management will identify functional requirements•PRD Preparation based on
• High Level blue print of functional requirements from TM Forum Telecom Application Map (TAM)• Supplemented & Detailed based on
• Research done by Product Team• Marketing /Sales Team Inputs• Analysts Reports• RFP/RFI from sales• Customer Feedbacks• Forums & Specifications
Eg: Mapping of Operations Support
Vertical Group of e TOM against TAM functionality
Index
Research & Requirement Identification
Product Management
Product Requirement
Document : NG - ICRM
OSS BSS for Wireless Broadband –Development , Release & Launch
Objective : The phase in which the Product Requirements will get materialized with filtering & sign off followed by
hand over to engineering & design team to start development and deliver the products to Product Management
• Product Management to share Product Requirements after necessary
filtering and prioritization.
•Prior to that , the release definition & Release validation business use
cases to be prepared
• Product Requirement set to Includes Design Suggestions (SID, TM Forum
Interface spec) as well
•The interim milestones will be applicable in this phase with prioritized
requirements across functions identified based on e TOM & TAM
frameworkx
• Product Management to monitor and track the development of product
and will perform the validation of the QA completed product with respect
to the Product Requirement set.
•Requirement analysis for subsequent phases to kick start during this phase
Priorities Requirem
ent
Phased Development as per
plans
Track and Validate the Developme
nt;
Requirement
Analysis-Phase x+1
Product Management
OSS BSS for Wireless Broadband –Development , Release & Launch
Prioritization
Finalize Requirements
Release Definition for the phase under development
Release validation for scheduled product
Launch Release
Sco
pe C
hang
e
RoadmapRoadmap
Business CasesBusiness
Cases
Design & Development
Delivery/Support/Customer/Sales
Release Process - Flow
Billing and FinancialsReal Time Collection & Charging
Mediation
Balance Management Promotions & Loyalty
Recharge / Top-Up VMS Notifications
Bill Calculation PaymentsInvoice Design
Cross Discounts QA Bill Dunning
Taxation Credit
Collection
Active Mediation
OSA /Parlay Diameter RADIUS
IPDR
Ledger
Network Interfaces
NG-Integrated Revenue & Customer Management
POS Partner Portal
Web Portal
Mobil Self CareEBPP
Op
erat
ion
s
Op
en
Fra
mew
ork
Services Products
Contracts Promotions
Product & Service Catalog
Customer Management Service Assurance & Fulfillment
Order EntryAccount Management
Trouble Ticketing
Customer Interactions
Workflow Management
Inventory
Provisioning
Workforce Management
Collection OCS
CORBA SOAP
PCRF
Partner Dealer Management
Settlement
Partner Management
Invoicing
Validation
Correlation
Enrichment
Transformation
Commission Interactions
Customer Channels
Portfolio Management• Key decisions on the product strategy
–Market, Product / Solution
• Will have input on Resources, Budget , Strengths & Weakness
• Product Line identification - Functions & Modules
Product Road mapping
• Identify Themes and Roadmap features expected to be part of the Product based on the product Line
• Helicopter view of Product roadmap with anticipated budget, resource and release timelines
Requirements Management
• Gathering, identifying and revising functional requirements and organizing them with respect to Roadmap , product lines and themes finalized
Release planning
• Requirements prioritizing; release planning; construction & validation of release requirements document; and scope management.
• Involve requirements Management for next releases
Bud
get A
ppro
val
Billing and FinancialsReal Time Collection & Charging
Mediation
Balance Management Promotions & Loyalty
Recharge / Top-Up VMS Notifications
Bill Calculation PaymentsInvoice Design
Cross Discounts QA Bill Dunning
Taxation Credit
Collection
Active Mediation
OSA /Parlay Diameter RADIUS
IPDR
Ledger
Network Interfaces
NG-Integrated Revenue & Customer Management
POS Partner Portal
Web PortalMobil Self Care
EBPP
Op
en
Fra
mew
ork
Services Products
Contracts Promotions
Product & Service Catalog
Customer Management Service Assurance & Fulfillment
Order EntryAccount Management
Trouble Ticketing
Customer Interactions
Workflow Management
Inventory
Provisioning
Workforce Management
Collection OCS
CORBA SOAP
PCRF
Partner Dealer Management
Settlement
Partner Management
Invoicing
Validation
Correlation
Enrichment
Transformation
Commission Interactions
Customer Channels
Thank You
Biju M ROSS BSS Consultant & Functional [email protected]+ 91 9447006924