Product BriefNortel CallPilot Unified Messaging

Unified access to email, voicemail and fax — Improving Productivity while reducing TCO

Nortel’s CallPilot broad portfolio

of platforms will deliver advanced

messaging services to enterprises of any

size. Services which are intuitive to

use easy, install and maintain. Nortel’s

CallPilot Unified Messaging, Nortel

delivers a solid application that will

improve productivity and allow your

enterprise to operate more efficiently.

CallPilot can also utilizes speech

recognition and TCP/IP digital

networking to give complete access

and total control of fax, e-mail and

voice messages. Using simple voice

commands like "play" or "print,"

a user can remotely manage their

multimedia communications over the

telephone. The user can print faxes,

store or delete voice messages and

more just by speaking.

The CallPilot Range of

Platforms

The CallPilor Range comprises three

platforms, these being:

• The 202i server is a flexible

multimedia telephony server designed

to integrate with Nortel Meridian

1* and Communication Server

1000* products. The 202i server

occupies two slots of a Meridian 1

shelf or Communication Server 1000

Media Gateway or Media Gateway

Expansion.

• The 600r rack-mount server is a new

platform that is used with CallPilot

5.0. The 600r is a multimedia

telephony server with a mid-range

capacity. The 600r server has a fixed

capacity of 96 voice channels and

1200 hours of storage.

• The 1005r hardware platform is a

long-life industrial server in a standard

rack-mount 2U form factor. It utilizes

dual Xeon technology and proven,

reliable SCSI hard-drive technology.

Platform Details

Platform 202i 600r 1005r

CPU Single LV Celeron 600MHz

Single P4 3GHz Dual Xeon 3.2 GHz

Memory 512MB DDR400 512MB 1 GB redundant

MPU/Channel Capacity 32 192 192

Storage Hours 350 1,200 2,400

RAID No No Standard

Max voice mailboxes 3,000 7,000 20,000

Max UM Clients 12,200 20,000 20,000

Max Users 8,000 20,000 50,000

Connectivity Communication Server 1000, Meridian 1 IPE (integrated)

Communication Server 1000 (Option 11C-81C)

Communication Server 1000 (Option 11C-81C)

Web and Slim-Client Support

In addition to the email clients CallPilot 5.0 features and services can also be accessed through a number of slim clients or web

environments. These being:

Slim-client: Citrix Metaframe XP and Citrix Metaframe Presentation Server 3.0 / 4.0

Web: Netscape 6.2, 7.0, 7.1, 7.2; Microsoft Internet Explorer 6.0, 7.0; Macintosh Microsoft Internet Explorer - 5.1 for OS 9,

Macintosh Microsoft Internet Explorer - 5.2 for OS X. Mozilla 1.7.x, Mozilla FireFox 1.0.

Key Features

The system can be initially installed with core Voice Messaging feature functionality

and advanced applications can be added to CallPilot later without adding peripheral

hardware elements. The available applications include:

• Unified Messaging: Offers customers the ability to combine voice, fax and e-mail

messages into their e-mail client interface (Microsoft Outlook, Lotus Notes, Novell

GroupWise, Qualcomm Eudora).

• Integrated Voice and Fax Messaging: Provides the ability to receive both voice and fax

messages into a single mailbox, a truly multimedia mailbox.

• E-mail by Phone: Provides a user access to their e-mail messages via a phone using

text-to-speech technology.

• Speech Activated Messaging: Provides a natural, easy to use voice command

interface for mobile users to access their voice and e-mail messages hands-free while

on a mobile phone.

• Networking: CallPilot can utilize Voice Profile for Internet Mail (VPIM) to offer seamless

networking to other CallPilot systems, Meridian Mail systems, Norstar systems or other

VPIM-compliant vendor systems. AMIS analog networking is also provided to network

between legacy voicemail systems.

• Application Builder: Enables the CallPilot administrator(s) to quickly construct caller

applications such as Voice Menus and Automated Attendants.

Feature Benefit

Powerful unified messaging Boosts productivity

Simple installation Ease of deployment eliminates complex and costly implementation

Compliant with industry standards Investment protection: integrates smoothly into existing network, using available protocols; adds value to existing networking and PBX telephone systems

Users configure their front–end access options.

Each user can customize their access options to match the way they work.

VPIM standard networking Inter-vendor networking standard and saves on transmission costs

Speech activated interface Speech activation commands provide hands-free access to messages and make the traditional telephone user interface simple.

Web-based messaging Allows access through a web browser

Inbound faxes managed via the integrated mailbox.

Greater security; On-screen viewing without printing; No trips to fax machine

Extensive management and bill-back reports.

Reporter delivers comprehensive management support, with close to 40 built-in system management reports, as well as a number of “alerts” that are issued if user-defined thresholds are exceeded.

Reports available via web Reports can be accessed from any PC without impacting CallPilot’s performance.

Drag and drop graphical user interface for creation of caller services.

Create, maintain and share voice menus across the enterprise network nodes quickly at low cost.

Standardized voice services can be shared across network.

Reduces administrative costs and overall cost of ownership

CallPilot Unified Messaging Benefits

CallPilot increases enterprise productivity by providing worldwide access to

unified messaging—including e-mail, voicemail, and faxes. CallPilot ends the lost

time and productivity from constantly checking different voicemail and e-mail

accounts.

Nortel is a recognised leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel’s technologies are designed to help eliminate today’s barriers to efficiency,speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news.

For contact details, please visit http://www.nortel.com/corporate/global/index.html

Business Made Simple, Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks. All other trademarks are the property of their owners.

Copyright © 2009 Nortel Networks. All rights reserved. Information in this document is subject to change without notice. Nortel assumes no responsibility for any errors that may appear in this document.

Produced by Nortel Asia Enterprise Marketing Services

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