Procurement Outsourcing (PO) – Service Provider Profiles … · 2016-06-13 · Our firm helps...
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Procurement Outsourcing (PO) – Service Provider Profiles Compendium 2015 Procurement Outsourcing (PO) Market Report: October 2015 – Preview Deck Copyright © 2015, Everest Global, Inc. EGR-2015-1-PD-1593
Transcript of Procurement Outsourcing (PO) – Service Provider Profiles … · 2016-06-13 · Our firm helps...
Procurement Outsourcing (PO) – Service Provider Profiles Compendium 2015
Procurement Outsourcing (PO)Market Report: October 2015 – Preview Deck
Copyright © 2015, Everest Global, Inc.EGR-2015-1-PD-1593
2Copyright © 2015, Everest Global, Inc.EGR-2015-1-PD-1593
Our research offerings for global services
1 Banking, financial services, and insurance
Custom research capabilities Benchmarking | Pricing, delivery model, skill
portfolio
Peer analysis | Scope, sourcing models, locations
Locations | Cost, skills, sustainability, portfolio – plus a tracking tool
Tracking services | Service providers, locations, risk
Other | Market intelligence, service provider capabilities, technologies, contract assessment
Finance & Accounting
Procurement
Human Resources
Recruitment Process
PricePointTM
Global Sourcing
Locations InsiderTM
Contact Center
Market VistaTM
Global services tracking across functions, sourcing models, locations, and service providers – industry tracking reports also available
Transaction Intelligence
Healthcare & Life Sciences
Application & Digital
Cloud & Infrastructure
BFSI1 Business Process
BFSI1 Information Technology
Subscription information
The full report is included in the following subscription(s)– Procurement Outsourcing (PO)
In addition to published research, a subscription may include analyst inquiry, data cuts, and other services
If you want to learn whether your organization has a subscription agreement or request information on pricing and subscription options, please contact us
Corporate HeadquartersOffice: [email protected]
European HeadquartersOffice: [email protected]
3Copyright © 2015, Everest Global, Inc.EGR-2015-1-PD-1593
Everest Group’s PO research is based on various sources of proprietary information
Everest Group’s proprietary database of 1,100+ PO contracts (updated annually) The database tracks the following elements of each multi-process PO contract:
– Buyer details including industry, size, and signing region– Contract details including Total Contract Value (TCV), Annualized Contract
Value (ACV), term, start date, managed spend, and pricing structure– Scope including coverage of buyer geography, process, and category– Technology including core procurement technology, service provider’s add-on
tools (if any), ownership, and maintenance– Global sourcing including delivery locations and level of offshoring
Everest Group’s proprietary database of operational capability of 18+ PO service providers (updated annually)
The database tracks the following capability elements for each service provider:– Key leaders– Major PO clients and recent wins – Overall revenue, total managed spend, and PO employees– Recent PO-related developments– PO revenue-split by geography, industry, and client size– PO delivery locations– PO service suite– Quality certifications– Procurement-related technological capabilities
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Service providers covered in the analysis
Ongoing buyer surveys and interactions– Everest Group’s executive interviews and data collected from various
buyers– The data contains detailed buyer perspective about PO contracts, specifically on:
Drivers for adopting PO and assessment of service provider performance The level of buyer satisfaction and the underlying reasons
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4Copyright © 2015, Everest Global, Inc.EGR-2015-1-PD-1593
Table of contents (page 1 of 2)
Section I: PO service provider landscape snapshot 10
Section II: Profile of PO Leaders 14 Accenture 15 GEP 20 IBM 25 Infosys 30
Section III: Profile of PO Major Contenders 35 Aquanima 36 Capgemini 41 Genpact 46 HCMWorks 52 HP 57 Optimum Procurement Group 62 Proxima 67 TCS 72 Tech Mahindra 77 Wipro 82 WNS 87 Xchanging 92
Topic Page no.
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Table of contents (page 2 of 2)
Section IV: Profile of PO Aspirants 97 Aegis 98 HCL 103
Appendix 108 Glossary of terms 109 PO research calendar 111 References 112
Topic Page no.
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ABC (page 1 of 5)PO service capabilities
Key PO-related developments XX XX XX XX XX XX
Key PO leaders XX XX
PO service suiteXXXX
Spend managed for external clientsXXXX
Category expertiseXXXX
Source-to-Contract (S2C) Procure-to-Pay (P2P)
Scale of operationsNumber of PO FTEs1 over time
2012 2013 2014
>500 FTEs 100-500 FTEs <100 FTEs
FTE mix by process scope
1 Does not include accounts payable and SCM FTEs Source: Everest Group (2015)
7Copyright © 2015, Everest Global, Inc.EGR-2015-1-PD-1593
ABC (page 2 of 5)PO client portfolio
Time of signing Client Contract details
December 2014 Client 1 x-year contract with XYZ
December 2014 Client 2 x-year contract with XYZ
December 2014 Client 3 x-year contract with XYZ
Recently-announced multi-process PO engagements
PO revenue industry mix (2014) PO revenue buyer size mix (2014)PO revenue geography mix (2014)
BFSI
Large buyers
Mid-market
North America
Asia Pacific
Energy & utilities (E&U)
Hi-tech and telecom
Middle East and Africa (MEA)
Small- and Medium-sized Businesses (SMBs)
Europe
Latin America
ManufacturingOthers
CPG and retail
Major PO clients
Note: Based on contractual information as of 2014Source: Everest Group (2015)
Healthcare and pharma
Client Logo 1 Client Logo 2 Client Logo 3 Client Logo 4
8Copyright © 2015, Everest Global, Inc.EGR-2015-1-PD-1593
ABC (page 3 of 5)PO delivery locations
XXYY
Source: Everest Group (2015)
9Copyright © 2015, Everest Global, Inc.EGR-2015-1-PD-1593
ABC (page 4 of 5)PO technology solutions
XX XX XX
Solution description
XX XX XX
Process scope XX XX XX
Technology leveraged
XX XX XX
Delivery model & pricing
XX XX XX
10Copyright © 2015, Everest Global, Inc.EGR-2015-1-PD-1593
ABC (page 5 of 5)Everest Group assessment
1 Based on contractual and operational information as of 2014Source: Everest Group (2015)
2012 2013 2014
Delivery capability assessment1
Assessment dimension Rating Remarks
Scale XX
Scope XX
Technology and innovation
XX
Delivery footprint
XX
Buyer satisfaction
XX
Market success assessment
Global multi-process PO market share over time1
Percentage share by ACV
Number of contracts
ACV TCV
Global multi-process PO market share1
Percentage
Managed Spend (MS)
Key strengths XX XX XX XX XX XX XX XX
Areas of improvement XX XX XX XX XX XX XX XX
%
YoY growth
Best-in-class Very high High Medium highMedium Medium low Low Not matured
11Copyright © 2015, Everest Global, Inc.EGR-2015-1-PD-1593
PO research calendar
Topic Release datePublished Current
February 2015Procurement Outsourcing (PO) – PO Service Provider Landscape for Europe with PEAK Matrix™ Assessment
February 2015Convergence of Finance & Accounting, Procurement, and Supply Chain Management Functions
March 2015Reinventing Business Process Services (BPS) – Leveraging Technology to Deliver on New Expectations
Supply Chain Management (SCM) BPO – Annual Report 2015 SCM BPO: An Idea Whose Time Has Come March 2015
Aftersales services BPO: Tapping into the Strategic Value of Service After the Sale June 2015
October 2015Procurement Outsourcing (PO) – Service Provider Profiles Compendium 2015
August 2015Technology in Procurement Outsourcing (PO) Through the Lens of Tomorrow
PO – Service Provider Landscape with PEAK Matrix™ Assessment 2015 September 2015
Q4 2015PO – Market report – Focus on procurement categories
Q4 2015PO – Market report – Technology innovation in PO
August 2015Technology in Business Process Services (BPS) – The Pecking Order
July 2015Procurement Outsourcing (PO) Annual Report 2015 – The Dawn of a Transformational Era
February 2015Analytics Business Process Services (BPS) – Service Provider Landscape with PEAK Matrix™ Assessment 2015
12Copyright © 2015, Everest Global, Inc.EGR-2015-1-PD-1593
Additional PO research references
The following documents are recommended for additional insight into the topic covered in this report. The recommended documents either provide additional details on the topic or complementary content that may be of interest
1. Procurement Outsourcing (PO) – PO Service Provider Landscape for Europe with PEAK Matrix™ Assessment (EGR-2015-1-R-1369); 2015. This report examines the European PO market and its service provider landscape. It focuses on the growth and adoption trends in Europe, service provider positioning, and solution characteristics of Europe-focused PO contracts. The PEAK Matrix analysis presented in this report gauges the relative performance of service providers in Europe.
2. Procurement Outsourcing (PO) – Annual Report 2015: The Dawn of a Transformational Era (EGR-2015-1-R-1476); 2015. This report will assist key stakeholders (buyers, service providers, and technology providers) understand the changing dynamics of the PO market and help them identify the trends and outlook for 2014. In this backdrop, the report provides comprehensive coverage of the global PO market including detailed analysis of market size and growth, buyer adoption trends, PO value proposition, solutioncharacteristics, and service provider landscape.
3. Procurement Outsourcing (PO) – Service Provider Landscape with PEAK Matrix™ Assessment 2015 (EGR-2015-1-R-1549); 2015. This report examines the global PO service provider landscape and its impact on the PO market. It focuses on service providerposition and growth in the PO market, changing market dynamics & emerging service provider trends, and assessment of service provider delivery capabilities
For more information on this and other research published by Everest Group, please contact us:
Rajesh Ranjan, PartnerSwapnil Bhatnagar, Practice DirectorDhananjai Gaur, Senior AnalystVatsal Gupta, AnalystBPS Team:
[email protected]@[email protected]@[email protected]
Website: www.everestgrp.com | Phone: +1-214-451-3000 | Email: [email protected]
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About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility, and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at www.everestgrp.com and research.everestgrp.com.
