Rogue LandlordProject Process Review

Team 7

Design Brief

“ The hub of community organizing in the UK”

Started in 1996

Had a significant status in 2010.

Original idea: App design

Target customers : International Students

Aims: Controlling the rogue landlord. Balancing the relationship between the landlords

and tenants. Providing some new services to help them.

Design Brief

Objectives

Final affirming the target customers.

Finding some supporting concepts.

How to safeguard the interests of both sides.

Finding the best way to show our concepts.

How to do the research.

Delivery Service

The first one is called delivery service. Firstly, we pick up the tenants from the location they have given to us and take them to the house or flat which they want to have a look. This service solves the problem of the new international students who feel quit difficult to find the right way and also can make tenants feel intimacy of the UK. After that, we also can bring them back.

Initial ideas

FindingRoommates

Initial ideas The second idea is help the international students to find the roommates. We decided to push out a function to let the tenants chatting together, through the process, they can pick the suitable one as their roommate. It is better to force the two-different-culture people live together. It can also make the tenants feel satisfied wit the living environments.

MatchingSystem

The last one is about the relationship between landlords and tenants. when an international student want to rent a flat, before signing a contract, they should have a test, and Citizen UK can be the judgment to matching their living habits are identical or not. After that, we can give a score, if it is lower than50%, we should give then the suggestion let them consider carefully whether the tenants want to rent the flat or not. This like a kind of guard against.

Initial ideas

Initial ideas

Initial ideas

Initial ideas

Initial ideas

Initial ideas

Initial ideas

Questionnaire

Have you ever met the bad landlord while

you rent a house in the UK?

What kind of rogue landlord you have met

before?

How did you find your roommates before?

Have you ever met some problems on the

bill of the house you've rent?

If you can choose, which three services you will choose

in this app?

Do your know the right way to cancel the council tax?

Would you mind to pay for this App?

After finished this questionnaire, would you want to

use this app?

Questionnaire

QuestionnaireResults analysis

Most of the international students have met

the bad landlord before.

Low efficiency to fix the broken equipment.

Deduct the deposit not reasonable.

Problem exist

QuestionnaireResults analysis

Keep deposit

Finding roommates

Cancel the council tax

Second-hand center

Services

Conclusion

Only half of the interviewees would like to

pay for this app because the lack of detail

information about this app.

Most of the interviewees are willing to use

this app.

Research

Research

Research

Research