Process Intelligece Presentation 092010

Process IntelligenceFor the best processes in

the world

Meet the Authors Webcast

September 9, 2010

Bruce Williams

Helge Hess

Joerg Klueckmann

Tobias Blickle


September 9, 2010

Bruce Williams

Helge Hess

Joerg Klueckmann

Tobias Blickle

TurnoverEBIT

Cashflow

Cycle time

Customer satisfaction

Error rate

OPERATIONAL EXCELLENCE

Process cost

Delivery reliability

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Why is a customer going to buy from you?

• Efficient distribution channels

• High product quality

• Comprehensive after-sales support

• Low product price

• Product line breadth

• Technical superiority

• Continuing product innovation

• Production adaptable to customers

• Effective sales force

• Strong brand image and awareness

• Patent protection

• Information system power

• Attract the best personnel

Critical Success Factors

Lead-to-Order

Order-to-Cash

Procure-to-Pay

Hire-to-Retire

Inquiry-to-Resolution

Idea-to-Product

Key Business Processes

3

4

Documented

processes

Implemented

processes

Executed

processes

Times Cost Quality Risks

You can't manage what you don't measure

Get There Faster.

• Which process performance indicators

ensure time, cost and quality goals?

• What are the typical bottlenecks?

• Automated Process Discovery

• Process Benchmarking

• Process Analytics

• Social Network Analysis

• Exceptions & Alerts

• Real-time Monitoring Performance-drivenOrganization

• What about my KPI’s?

• Which regions, products … are in trouble?

• Which exceptions could violate SLAs?

• Which action is to be triggered?

• Dashboards

• Information Mashups

ARIS MashZone

ARIS Process Performance Manager

webMethods Optimize

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Process Intelligence Components

6

Dashboarding

Process Performance

Management

Real-Time MonitoringComponents


7

Dashboarding

Process Performance

Management


Sales

HR

Finance

Marketing

8

Sales

HR

Finance

Marketing

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Information remix to make decisions easier

Software AG

as data sourcePublic data

Spreadsheets stored

locally

Queries and reports from

ERP, DWH, etc.CRM reports, forecasts

Desktop Data Department Data Enterprise Data

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http://www.bloomberg.com/

http://www.cnn.com/

http://www0.rdthdo.bbc.co.uk/services/

www.mashzone.com

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Free download version

20 industry mashups

Tutorial videos

Online shop

MashZone blog / group with

over 2000 MashZone fans


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Dashboarding

Process Performance

Management


Automated Process Discovery

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See real process

behavior of the

organization

Process improvement

projects can start with

as-is processes

Process owners can

ensure high process

performance

Process deficiencies identified

and solved

Processes aggregated and

visualized based on dimensions

and KPIs

Processes automatically

generated (no previous modeling)

Process Analytics

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Measure process

performance with

OLAP-like analytics

Simultaneous

visualization of multiple

analysis results

High performance

in-memory architecture

Data Mining techniques help

identify process bottlenecks

Flexible data analysis by drag &

drop for huge data volumes

Identify correlations and deliver

process insights interactively


15

Dashboarding

Process Performance

Management


Real-Time Monitoring

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Transparent business

operations

Actionable data for

informed business

decision-making

Fast, proactive problem

resolution – prevent

business impact

Predictive simulation to prevent

process breakdowns

Proactive alerting with intelligent

self-learning

Real-time, process &

infrastructure KPI monitoring

Ten Best Practices of Process Intelligence

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• Get Process Savvy

• Create Value

• Engage the Stakeholders

• Establish the Wellspring of Knowledge

• Intelligence Is for Everyone

• Measure First

• Keep Things Simple

• Sync Up with Strategy

• SOA It Goes

• Intelligence Is ForeverProcess

Intelligence

Hero

Ten Process Intelligence Pitfalls to Avoid

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• Taking Your Eye Off the Ball

• Lonesome Cowboy

• We Already Have This

• It’s an IT Thing

• It’s a Secret Weapon

• You Forgot the K in KPI

• Baaad Data

• Measure Everything!

• IT Doesn’t Know Process

• Being Scatterbrained

Process Intelligence Benefits

19© IDS Scheer AG www.ids-scheer.com

Decreased customer complaints 60%

Improved instant decision contracts 28%

Return of Investment (in months) 9 – 12

Reduced error rate in logistics process under 1%

Improved lead time in Procure-to-Pay up to 15%

Shortened order processing cycle time up to 500%

Shortened customer waiting times 50%

Fonterra optimizes their supply chain with webMethods Optimize.

CosmosDirekt achieves savings in

core processes of up to 20 percent

Swisscom achieves shorter

throughput times and fast ROI

with ARIS PPM

Customer Success Stories – Process Intelligence

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Measurable improvement of process and service quality

Ongoing, automated process analysis and identification of improvement potential

Complaints were slashed by 60 percent. Total savings amounted to 20 percent.

ISSUE:

Personnel Capacity Planning

Partner

Integration

Enterprise

Service Bus

Process

Automation

Composite

Applications

Business

Activity

Monitoring

SOA

Governance

SOA

GovernanceEA

Business

Process

Analyses

IT

Architecture

Process

Intelligence


21

Fewer cancellations, increased customer satisfaction, and greater transparency.

ROI could be achieved in 9-12 months.

Significant reduction in throughput times.

ISSUE:

Order process optimization

Partner

Integration

Enterprise

Service Bus

Process

Automation

Composite

Applications

Business

Activity

Monitoring

SOA

Governance

SOA

GovernanceEA

Business

Process

Analyses

IT

Architecture

Process

Intelligence


22

Faster, more accurate service since agents know the status of any order

Proactive problem resolution, thanks to automated alerts

Annual benefits are being measured in the millions of dollars

ISSUE:

Optimize Supply Chain

Partner

Integration

Enterprise

Service Bus

Process

Automation

Composite

Applications

SOA

Governance

SOA

GovernanceEA

Business

Process

Analyses

IT

Architecture

Process

Intelligence

Business

Activity

Monitoring

Process Intelligence

Better and faster decisions through increased information

sharing

Shortened customer waiting times through faster process

cycle times

Uncovering of process deficiencies with process analytics

Reduced error rates through best practice process roll-out

Optimize team and collaboration structures with social network

analyzes

Better and faster

decisions through

business mashups

Operational excellence

through process

performance

management

Proactive management

through real-time

business management

Decreased customer complaints through real-time problem solving

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Get the full Process Intelligence Story:

www.softwareag.com/dummies

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Chapter 1: Get Smart about PI

Chapter 2: What PI Can Do for You

Chapter 3: The Architecture of PI

Chapter 4: Developing Your PI

Chapter 5: PI in Action

Chapter 6: Ten Application Scenarios

Chapter 7: Ten Best Practices

Chapter 8: Ten PI Pitfalls

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Your Questions

Process IntelligenceFor the best processes in

the world


September 9, 2010

Bruce Williams

Helge Hess

Joerg Klueckmann

Tobias Blickle

Thank you

Process Intelligece Presentation 092010

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Transcript of Process Intelligece Presentation 092010