Process book for Fleming Medical

Kloë Nelson-Cole - 13134124

Shanon Lyons - 13124633

Brian Higgins - 13155288

Ciaran Shanahan - 14127369

Design for Professional Practice

Out of the Box Experience

Fleming Medical

Fleming medical have asked us to carry out an ‘out of the box’ research experience on a range of their products. This entails:

● First sight evaluation

● Consideration of how the product is removed from packaging

● Consideration of the documentation

● Analysis of set up instructions

● Redesign of the product

Introduction

Planning Evaluation

Know the customers; who will be buying these products?

Evaluation

Methods

Understand where these products can be bought Record our first

encounter with the product

Record the set up and use of product

Conduct interviews

Secondary research - what is the product for?

Go into the field; find out where these products or competitor products can be foundUndersta

nd user needs and desires

Identify problems

First Encounter - Omron Flex Temp Smart Digital Thermometer

- Packaging shows where its made

- Very small writing

- Not much information on the outer packaging

- Is it exclusive to small children?

- Very little packaging

- Looks intuitive to use

- Information on bottom of packaging not very visible

- Huge instruction pages found inside

- Illustrations on how to use the thermometer

- Instructions supplied in many languages (German, French, Italian,

Spanish, Portuguese, Swedish, Finnish, Norwegian etc.)

First Encounter - VIB Mech Medicare MD-631 Nebuliser

- Removed easily from the box

- Handy carry-bag included - small and durable

- Concise instructions with pictures included

- Pages dedicated to troubleshooting

- There is no AC adapter included even though it is show in the

instruction manual

- Instruction manual in one language

- Intuitive for people without asthma

- 10.5cm not 11cm

Set up - Thermometer

The thermometer did not take very much set up

We took it out of its packaging and it was very intuitive to use; just turn it

on and use it

Set up - Nebuliser

Use of Product - Thermometer

The thermometer was very easy to use

None of the group had to read the instructions to use it; it was very

intuitive

Turn on the product and place it i.e, under the arm, in the mouth

Wait for the ‘beep’ and then read the temperature

Use of Product - Nebuliser

Field Research

Other thermometers found in pharmacies

For nebulisers; nebulisers were not displayed in the

pharmacies we visited

They are available for purchase online (medguard.ie, nebuliser.ie, amazon.com) but a prescription is required for

the medication

Interviews conducted - NebuliserFemale, 30+, no previous experience with asthma

Q1. Do you know what this is?

“Yes, it’s a nebuliser for people with asthma.”

(She put the nebuliser together easily without reading instructions)

Q2. What do you think of it?

“It’s very small. The only nebulisers I have seen before were quite large machines. It is handy, but would it be powerful enough for someone with severe asthma?”

“I don’t understand some of the words on the box.”

“The manual that comes with it is concise enough. I’m glad I wouldn’t have to read it all looking for one problem.”

“If someone is having an asthma attack would they be able to hold it by themselves?”

Interviews conducted - Nebuliser # 2Female, 40+, history of asthma in family and in children

Q.1 What do you think of the packaging?

“The packaging seemed to imply that it is for children. Unless you turn the box around you wouldn’t know.”

Q.2 Would you change anything about it?

“This nebuliser may be hard to keep a grip of when having an asthma attack, especially if you have larger than average or smaller hands and when you start to sweat. The carry case also does not seem like it would protect the product well if it were to be dropped and maybe a place to store medicine would be nice”

Q.3 What do you think of the instructions?

“Well I would read the single sheet of information straight away. After that I would probably read through the manual to find out more about the mesh vibrating technology because I have never heard of it before. Apart from that I would not really read it except for looking for how to clean it.

Q.4 Would you keep the packaging?

I would keep the box because it has information on it. I would put the masks in ziplock bags for hygiene reasons and I feel they should not be left to gather dirt and bacteria.

Interviews conducted - ThermometerMale, 25+, young son

Q1. What do you think of the product?

“It’s nice. It’s small enough to store any where and also to travel with.”

Q2. Would you use it?

“I’d use it on my son, yes. The flexible tip is nice and soft for small kids, even if he did get his hands on it by himself.”

Q3. When would you use it?

“I’d use it when I needed to. If I felt like my son had a temperature or if he was sick. It doesn’t light up, does it? If I were to use it at night or if my son was asleep, it’d be pretty hard to see.”

Q4. Would you change anything about it?

“It’s very intuitive to use, so I probably wouldn’t include so many instructions. But I do understand that companies are obligated to include these sometimes.”

Q5. Would you buy this product?

“Yes, I would. It’s sturdy and I’m sure I could use it on all members of my family, rather than the youngest.”

Interviews conducted - Thermometer #2

Female 40+, mother of four children.

Q.1 What do you think of the packaging?

“I am not a huge fan of the packaging. I feel it is dull and would not catch my eye. I also would not have noticed the symbols at the bottom unless I picked it up at eye level.”

Q.2 Would you change anything about it?

“Apart from the packaging I feel that the thermometer is pretty straight forward. It might be hard to read the temperature in a dark room though because there is no actually light on the display. Whenever I have had to check temperature of my children when they were babies it was at night. Also I had no idea if this thermometer was for a specific place like the mouth or ear. I think that it is versatile should be labled more clearly”

Q.3 What do you think of the instructions?

“I would not read them. They are very intimidating and it feels like they were just thrown in because they had to be. They are not user friendly in the slightest.”

Q.4 Would you keep the packaging?

“No I find the cover that comes with the thermometer would be enough to protect the product from dirt.”

Secondary Research

To get a better insight into our products we did some research into what they are used for and

their functionality

This helped us understand our product more and proved helpful in our further research

Nebuliser

A machine that converts liquid medication into a fine mist by compression that can then be inhaled

A standard dose of medication takes 5-10 minutes to be inhaled

Several different types of medication can be taken through a nebuliser, including relievers and preventers

Used by people who have a severe respiratory disease

Used if someone is really struggling to breathe

Used to clear mucus from respiratory system

http://www.asthmaaustralia.org.au/Relievers.aspx

http://www.asthmaaustralia.org.au/preventers.aspx

Thermometer

A an instrument for measuring and indicating temperature

The flexible tip proves to take young childrens temperature more easily and safely

The heat-sensitive tip is able to accurately tell the computer chip inside what the temperature is

It is used for measuring human body temperature by using it under armpit,

Used when child is suspected sick to check for a high temperature

As a general rule, a temperature of over 37.5C (99.5F) is classified as a fever.

http://en.wikipedia.org/wiki/Temperature_examination

http://en.wikipedia.org/wiki/Body_temperature

Users Needs & Desires

Nebuliser

● The need for it to dispense the medication properly

● The need for it to work in times of emergency

● The need for it to have cleaning guidelines to prevent any unwanted bacteria

● Easy to read instructions that can be easily and quickly followed

● Simple packaging that can be opened quickly.

● Basic information i.e. where it was made, how to dispose of it….

● It must be quick and easy to put together

● The need for it to have batteries in packaging in case of emergency

Users Needs & Desires

Thermometer

● The need to have cleaning guidelines to prevent any unwanted bacteria

● It has to be large enough to be used around children (choking hazard)

● It must display the temperature clearly so that it can be read easily

● The battery life should be long lasting

● It must give the proper disposing guidelines.

● It must possess a cover so that it can be kept clean.

● It must have have LED lighting so that it can be used at dark times

● It should be usable by the entire family - not just kids

Identifying problems

● Would a person be able to

hold it whilst having an

asthma attack?

● Batteries could run out in an

emergency

● There is no AC adapter

included even though it is

illustrated within the

instruction manual

● The medication has to be at a

certain level for the nebuliser

to work

Nebuliser

● There is a lot of packaging

that we found unnecessary

and could be overwhelming

● It does not have any built in

LED lights so reading

temperature in dim light

would be difficult

● The clear cover is also hard to

see in dim light

● The device is electronic and

contains a small battery - how

would a user clean the

thermometer?

Thermometer

Need Statements: Thermometer Observations Problems Needs

1. The product does not have any

lights

Users may not be able to read the

thermometer in dim light

Users need a way to read the thermometer in the

dark

2. The product’s cover is clear

and transparent

Users may not be able to see the

cover

Users need to see the cover properly

3. There is a lot of packaging and

instructions involved with the product

Users may become

overwhelmed and not read the instructions at

all

Users need instructions to be

presented in a clear and concise manner

Need Statements: Nebuliser Observations Problems Needs

1. The device is small must be held by the

hand to be used

It may be difficult for someone having an

asthma attack to hold

Users need a way to hold the device while in a

compromising position

2. The nebuliser comes with only 2 AA

batteries

Batteries may run out in an emergency

Users need a reliable energy source for the

nebuliser

3. Everyone interviewed,

including ourselves, thought it was for a child because of the

packaging.

Adults may browse over product

assuming it is for children

A way to advertise the product as

being for all ages

Design guide The main function of the product solution:* A way that the product can show more information on the packaging, an easier way to handle the product, a more durable/waterproof carry case that can also hold

medication and a way to show it is for a larger target market than implied.*

Stakeholders/ user requirements:* For users it must show in a clearer manner that it is not only for children and full explanations of terms and for stakeholders a way to keep development and production

costs at a minimum.*

Marketing requirements, target market/volume/costs of products/ procedure.:* Marketed towards consumers of all ages, target market should be for people who already have asthma and also people who have recently being diagnosed. The costs

should remain theoretically the same. Better advertising as to where the product can be acquired along with replacement parts.*

How human factors and ergonomics affect the design:* The product should have an easier way to hold and grip the product especially for hands that are larger/smaller than average. People also tend the perspire while having

an asthma attack and jolt around which also affects grip.*

Legal requirements:* The product must follow strict EU regulation protocol as it is a medical product. *

Environmental considerations and requirement:* Product manufactured in an environmentally friendly factor which limits and monitors pollution. Good quality long lasting material used to ensure that product does not

need to be replaced and saves on materials in the future. Packaging is 100% recyclable. *

Electrical/ mechanical requirements:* Ac adaptor to be advertised as not included.

Design guide• Needs to have:• More information on packaging.• More durable carry case.• Show that it is intended for all ages.• Carry case environmentally friendly.• Carry case that can hold medication.• Better advertising as to where the product can be obtained. • Better information as to where its replacement parts can be obtained.• An easier way to grip the product.• A way to show more information on asthma and terms such as MMAD.• The need for it to have cleaning guidelines to prevent any unwanted bacteria• Easy to read instructions that can be easily and quickly followed• Basic information i.e. where it was made, how to dispose of it….• Simple packaging that can be opened quickly.• It must be quick and easy to put together.• More information on the ac adaptor and where it can be obtained.

Nice to have:• Availability in different

colours.• Different types of packaging. • An advertising poster for

doctor surgeries

Mind map

Original VersionI made a mind map of how might we based on my design guide.

I decided to make the same mind map again on a computer so it would be easier to read and understand.

Ideation > Mock ups > Concept development > Prototypes> User Testing > Final Concept


These were some original ideas I had when I first started my ideation. I used marker to define where I thought it would be best to put in the padding and medicine holder on the carry case and the grip on the nebuliser.

Secondary researchI decided to look up different ways I could line the travel case to be most effective. Ecovative Styrofoam , also known as Mushroom Packaging, seemed to be the best as it was shatterproof and mould resistant and can be recycled. It is an environmentally friendly alternative to traditional Styrofoam. It is made from fungus


Carry case

The blue and red modelling dough represent where I would add padding to the product. Also there would be a little pocket where items would be stored i.e. Medicine.


Nebuliser hand grip

I moved the blue modelling dough onto different parts of the ‘nebuliser’ I had made to get a more lifelike idea of what the grip would look and feel like on different areas.


Packaging

Front Back

I decided to put some sort of a family on the front packaging while also displaying different ages. On the back I thought it would be nice to have the packaging more children friendly and in doing so make it look like the nebuliser was introducing itself.


By getting the same users I asked my research questions to, it gave me the opportunity to see if the redesign of the product has actually any effect.

Packaging• They liked the old couple and their grandchildren but 2 out of the 3 users said they got a sense

of vulnerability and weakness. Almost like they felt sorry for them.

Nebuliser hand grip• The hand grip was unsuitable for left handed people as one of the users pointed out. They

would prefer the grip to take up less space.

Carry case• All users praised the medication pocket. They felt it was important to be able to find medicine in

a quick and timely manner and that they felt it was appropriate.• They thought the padding was great and all insisted that it was their own idea. This was a good

indication that the padding was a good feature to include.


Travel caseThe blue blocks inside the 3D model would be the representation of the padding.

Using longer blocks would result in less bending ability and therefore the items could not move around too much in the case. The red block represents the medicinal pouch which would connect to the flap of the case by velcro.


NebuliserFor the nebuliser hand grip I found that from my prototypes that it would be easier to grip with the grip sticking out a little to create friction.


In my final concept I decided to put a young family on the cover. I did this because youth is associated with health and vitality. I also added other respiratory diseases that the nebuliser could be used for. I tried to create not too much clutter.


On the back packaging I decided to continue on with the ‘talking nebuliser’ concept as it was very popular with users during testing stage.

Storyboards - group

Storyboards- individual

ReflectionWhile redesigning the user experience for Fleming Medical, I most definitely tried to work as hard as possible. This was not difficult to accomplish because it felt like it was the real deal working closely with actual customers. This provoked drive and motivation to always put your best foot forward when doing any type of work.

I found it difficult during the process of making prototypes but that will get better with time and practice. The most enjoyable part for me was testing my designs on users. If I had a chance to do anything differently I would test my product on a wider range of users to receive a good variety of feedback and constructive criticism.

Process book for Fleming Medical

Design

Transcript of Process book for Fleming Medical