Procedures that are easy to read and understand
-
Upload
joanne-sorensen -
Category
Business
-
view
65 -
download
0
Transcript of Procedures that are easy to read and understand
![Page 1: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/1.jpg)
PROCEDURES THAT ARE
EASY TO READ AND
UNDERSTAND.
![Page 2: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/2.jpg)
THIS IS NOT REALLY JACK NICHOLSON.
THIS IS ME, JOANNE.
![Page 3: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/3.jpg)
WHERE DO I LIVE?
![Page 4: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/4.jpg)
I LIVE HERE …
… IN AUSTRALIA.
![Page 5: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/5.jpg)
I’M A PROCEDURE SPECIALIST.
THIS MEANS I THINK ABOUT
PROCEDURES … A LOT.
![Page 6: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/6.jpg)
• ASM Consortium• Procedure Professionals
Association• Institute of Nuclear Power
Operations• Dept of Energy, USA• ASD-STE 100 Simplified Tech.
English • Risk-Based Process Safety:
Chemical Engineers• Health & Safety Executive (UK)• American Institute of Chemical
Engineers: Centre of Chemical Process Safety
I VALUE BEST PRACTICE
![Page 7: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/7.jpg)
I VALUE GUIDELINES• Information Mapping• Microsoft Manual of Style• Style Guide: Writers, Editors, & Publishers• Centre for Information-Development
Management (CIDM)• Business Process Mapping• Quality (ISO 9000)• Risk & Project Management
![Page 8: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/8.jpg)
I WRITE PROCEDURES THAT CAN BE USED BY PEOPLE.
CAN PEOPLE USE YOUR PROCEDURES?
![Page 9: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/9.jpg)
DO YOUR PROCEDURES WORK?
![Page 10: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/10.jpg)
DO THEY KEEP PEOPLE SAFE?
![Page 11: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/11.jpg)
DO THEY HELP PROTECT THE ENVIRONMENT?
![Page 12: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/12.jpg)
DO THEY PROVIDE CLARITY FOR SAFE WORK?
![Page 13: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/13.jpg)
DO THEY PROTECT YOUR ASSETS?
![Page 14: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/14.jpg)
DO THEY REDUCE BUSINESS INTERRUPTION?
![Page 15: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/15.jpg)
DO THEY SUPPORT YOUR TRAINING PROGRAMS?
![Page 16: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/16.jpg)
I HELP PEOPLE WHEN THEIR PROCEDURES DON’T WORK.
![Page 17: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/17.jpg)
I KNOW HOW TO MAKE PROCEDURES EASY TO READ AND
UNDERSTAND.
I CAN SHARE THIS WITH YOU.
![Page 18: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/18.jpg)
I’VE HELPED PEOPLE IN OIL & GAS
Origin Energy-ConocoPhillips APLNG Project
Shell
![Page 19: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/19.jpg)
I’VE HELPED PEOPLE IN RETAIL.
Super Retail Group
![Page 20: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/20.jpg)
I’VE HELPED PEOPLE IN TRANSPORT & LOGISTICS
.• Rail• Road • Warehousing
![Page 21: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/21.jpg)
GOVERNMENT (01/1996 to 12/2006)- Dept Public Works: QBuild, Project Services, State Govt Security Services, GoPlants- Dept Communities- Dept Child Safety- Department of Aboriginal and Torres Strait Islander People (DATSIP)NON-PROFIT - Australian Organisation for Quality (Freelance work)INTERNATIONAL TRADE (AUSTRALIA AND CHINA)- Cheungshing Australia Trade Development Pty Ltd (Freelance work)
I’VE HELPED PEOPLE WHO STANDARDISE PROCESSESFranchise businesses
• Mobile phone • Luggage storage • Respite services• Confectionary business• Salad bar
![Page 22: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/22.jpg)
• Construction • Maintenance • Refurbishment• Fit-out and design• Building services
I’VE HELPED PEOPLE IN THE BUILDING INDUSTRY..
![Page 23: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/23.jpg)
I’VE HELPED PEOPLE IN CALL CENTRES
![Page 24: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/24.jpg)
• Community services• Indigenous affairs• Adoptive services• Child safety
I’VE HELPED PEOPLE IN GOVERNMENT SERVICES
![Page 25: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/25.jpg)
• Electrical compliance• Apprenticeship programs• Disaster management • Emergency response• Oil spill response• Workplace health & safety• Process safety• Ship-to-shore transfers• Tanker-to-gantry transfers• Building security and patrolling
I’VE HELPED PEOPLE FOCUS ON SAFETY
![Page 26: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/26.jpg)
I’VE HELPED PEOPLE WHO TRADE WITH CHINA
![Page 27: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/27.jpg)
I can help you, too.
![Page 28: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/28.jpg)
I’ve advised leadership teams
I’ve advised operations teams
![Page 29: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/29.jpg)
I’ve edited against guidelines.
I’ve established guidelines.
![Page 30: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/30.jpg)
I’ve designed, written and edited a LOT of procedures
![Page 31: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/31.jpg)
I’ve trained procedure authors
… in oil and gas industries
![Page 32: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/32.jpg)
I’ve coached procedure writers
![Page 33: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/33.jpg)
• Post Graduate Certificate (Writing, Editing, Publishing-
University of Queensland)• Information Mapping Certificate• The Art and Science of Technical Writing • How to design• Forms Analysis• Certificate of Quality Management (ISO 9000)
WANT PEACE OF MIND?
![Page 34: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/34.jpg)
• Certified Procedure Writing Instructor
• Certified Procedure Writer
WANT PEACE OF MIND?
Copy of original
![Page 35: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/35.jpg)
I ‘ve written articles, presented at conferences , and delivered procedure writing training:
• Procedure development training .(Origin Energy, Super Retail Group)
• International conference, Florida, USA. Procedure Professionals Association.
• National conference , Australia.Organisation for Quality.
• Procedure writing articles published in The Business Improvement Journal
![Page 36: Procedures that are easy to read and understand](https://reader038.fdocuments.in/reader038/viewer/2022103120/55d05ac2bb61ebd2578b46bf/html5/thumbnails/36.jpg)
JOANNE SORENSENAUSTRALIA
0417 783 852 JOANNE@CONCEPTEDITIN
G.COM
PHOTOS: HUBSPOT AND BJS