Problem solving

© 2009 IBM Corporation

Problem solving (in communication)

3rd PRESENTATION OF SOFT SKILLS


Topics

communication styles

relations between us and bosses (influences)

assertive communication as key of success

male model of communication in business

conclusion

feedback


Analytic

Communication styles

Driver

Friend Creator

ASK TELL

TASK

PEOPLE


What communication styles fit to us?

Analytic: is systematic, precise and deeply thinking, always prepared on listening, focused too much on details, don’t understand peoples feelings, acts slowly

Driver: is enthusiastic, serious and goal- seeking, oriented too much on goals and results, his strong side is effectiveness, often is lead by pressure and stress

Friend: focused on good relations and friendly atmosphere between people, is too much friendly and able but less focused on performance

Creator: is intuitive and effective, always looking for creative solution, isn't systematic and emotionless


Positive and negative sides

Analytic

+ good listening abilities

+ objective and assertive behavior

+ thinking on first place, then acting

- don’t understand people feelings, low empathy

- often too detailed in communication, can be boring

- low decisiveness

Driver

+ effectiveness

+ goal- seeking

+ independent

- bad listening abilities

- shows no feelings

- driven by pressure and stress

Friend

+ understand people feelings

+ good listening abilities and level of empathy

+ support people around

- can be affect by other opinions

- missing of assertive behavior

Creator

+ high decisiveness and emotional impact

+ looking for original solutions of problem

+ strongly affect people by enthusiasm

- talk too general, egocentrism

- sometimes talk chaotic, low listening

- Acting in first place, then thinking


Recommendations

For Analytics: focus on priorities, don’t be so detailed, try to understand partners feelings, be more empathic

For Drivers: listen more then talk, appreciate everyone's individuality, respect different opinions on some topics

For Friends: don’t be manipulative, try to stand by your opinion, be no- compromised in arguments and talks

For Creators: plan more how to talk with people and what techniques you have to choose to be sufficient, listen others and give them more space


How to deal with people communication styles?

How to deal with analytics? ----- you need to be prepared systematically and pointy (step by step), better to make outlines before interview, also you have to argument logically, don’t waste time with stupid questions and be not manipulative

How to deal with drivers? ---- you need to be prepared factually and be focused on goals and its results, try to suppose more than one solution or alternative, set questions precisely, don’t show any disagreements

How to deal with friends?---- you have to show them human touch and interest, don’t drive them to fast decisions, find common opinions and arguments

How to deal with creators? ---- let them to show abilities and use their creativity (new ideas…), but don’t let them to fly too much in mind because can waste time with no needed inventions and feelings


What influences communication in between bosses and subordinates?4 Types of relations :

IM ok --- You are ok: direct speech, assertive behavior, open discussion about opinions, fluent interaction

IM ok --- You are not ok: authoritative management, without discussion, focusing only to professional performance, personal problems aren't interesting (advices: eye contact, waiting in peaceful way, relation similar to relation child with parent)

IM not ok --- You are ok: bosses are under subordinates, don’t like discussion, they are easy manipulative, (advices: assertive communication needed)

IM not ok --- You are not ok : bosses have low self-confidence, don’t trust others, keeps everything strict, no dispute with others, communication is too hard between both sides (advices: just one, change the job )


Assertive communication as key of success

assertive COM:

communication with partner without manipulation from both sides, neutral approach, bilateral respect

Assertive rights

Right to judge own behavior, thoughts, feelings and be responsible for that

Right to offer no any apologizes for behavior

Right to judge till what size is man responsible for solution of other problems


Assertive rights

Right to change opinion

Right to make mistakes and be responsible for them

Right to say : “don’t know”

Right to be independent from good will of others

Right to make non logical decisions

Right to say : “don’t understand”


timing

Body posture

eye contact

gestures

voice

content

Assertive attitudes in communication


Male model of communication in business

apologizing no so often for mistakes

selective communication

decisiveness

spoken less

limited questions


Bibliography

Bělohlávek, F.: Jak vést rozhovory s podřízenými pracovníky. Management Grada publishing, Praha 2009.

Lloyd, A. Preier, A.: Business communication games, Oxford University press, Oxford 1996.

Európsky sociálny fond.: Komunikačné zručnosti, Obchodná akadémia Rimaská Sobota, Rimavská Sobota 2007.

Krpalkova,K. a kol.: Rozvoj podnikateľských zručností.STU, Trnava, 2009, ISBN 978-80-227-3164-5

http://ezinearticles.com/?Assertive-Communication---6-Tips-For-Effective-Use&id=10259

Problem solving

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