Private Sector Advice Service Support for all Private Housing Matters

Home Owners

Landlords

Tenants

nachousingservices

What is the Private Sector Advice Service? The Private Sector Advice Service offers advice and assistance to anyone with housing issues in the Private sector. It is managed by Housing Services, and offcers can speak to you about any concerns you may have and offer you support.

Private sector housing includes all properties that are owner-occupied or Privately rented, but does not include Council houses or those managed by Housing Associations.

The service is part of North Ayrshire Council’s ‘Scheme of Assistance’ which aims to improve the condition of properties in the Private sector and promote independent living. We have created various guidance documents, which describes the information, advice and support we may provide. Please get in touch with us if you would like a copy.

Who can use the service? All home owners, Private Tenants and Private Landlords who live or rent properties in North Ayrshire can use the Private Sector Advice Service.

Anyone else with any questions about Private Sector housing can also get in touch.

What advice is available? The team will be able to provide advice and assistance on a range of housing matters including:

Rights and responsibilities The condition of properties

Common repairs Landlord Registration

Disabled adaptations Resolving Disputes

Energy effciency Empty Homes

We do not provide specifc fnancial or legal advice.

This document is available in other formats such as audio tape, CD, Braille and in large print. It can also be made available in other languages on request.

We have offcers available to answer your questions at the following times.

Monday to Thursday (9am to 4.45pm) Friday (9am to 4.30pm)

The service is closed for staff training from 1.30pm on every second Thursday of each month.

If you need help with any Private sector housing issues, or if you have any comments about this leafet, please contact us.

How do I get in touch? You can contact us by phone, fax, email or letter.

Housing Services Private Sector Advice Team North Ayrshire Council Cunninghame House, 3rd Floor (East) Irvine, KA12 8EE

Phone: 01294 324644 / Fax: 01294 324624 Email: psadvice@north-ayrshire.gov.uk www.north-ayrshire.gov.uk