Private Cloud Services Design- Backup as a Service (BaaS)SERVICES BRIEF

OFFERING SUMMARY

Transitioning from a traditional IT organization to a shared provider that is service based rather than technology focused, can be difficult. It is challenging to decide exactly where and how to begin the journey. CommVault® believes that data management offers a number of strong candidates for private cloud delivery because data management solutions can usually be defined clearly and benefits demonstrated quickly. Furthermore, Backup as a Service (BaaS) is a natural choice for developing the initial service catalog because it can be straightforward to deliver and has a strong cost to benefit ratio.

Commvault enables clients to overcome the challenges of creating a private cloud service for BaaS by distilling the vast amount of design information into a simple set of decision points, highlighting areas for further development, providing pragmatic real-world experience, and then wrapping it all together through industry standard ITIL methodologies.

Working closely with your backup, recovery and archive teams, Commvault can help you develop a practical, modern vision for your IT environment.

KEY ACTIVITIES

Kickoff – Align expectations for outcomes, schedule, and responsibilities among the customer’s engagement champions, sponsors, and key stakeholders. Validate priorities and ensure that engagement goals and metrics are robust.

Strategic Goal Alignment – Our consultants directly facilitate goal alignment among your company’s business and IT stakeholders to avoid the cost of overbuilding and the wide reaching impact of underbuilding a BaaS Private Cloud.

Design-Point Creation – CommVault® guides clients through a series of prescribed “decision point” activities which remove the complexity and ambiguity often encountered during development of BaaS designs

PRIMARY DELIVERABLES

Comprehensive Service Catalog – The BaaS Service catalog is the source of detailed information about all live BaaS services. The catalog is a vital tool for IT staff and internal consumers in understanding their service options and benefits. Key elements of the catalog include:

• Service Offering Description – A concise description of the offering and options is written so that it is clear what service is being developed and that internal consumers will understand what is available when deployed.

• Service Roadmap – It is important to design for the future, however not all cloud services can be deployed immediately. Priorities, resources and business needs are all factored into the creation of a deployment plan for future services

• Cost Model Framework – CommVault® industry experts guide clients in developing appropriate methods of services-value-exchange and showbacks for their organization. The deliverable includes recommended end-state targets and milestones

• Billing System Strategy – Develop a pragmatic billing artifact for internal customers that has appropriate detail and is delivered regularly automatically. Consultants help create a billing systems improvement plan.

• Service Level Objectives – Set measurable expectations that are challenging, yet achievable and aligned with your organizations overall IT strategy

• Organization Model – Successful implementation of new cloud services often require adjustments in the way teams are staffed & structured. CommVault specialists will analyze the data management organization and recommend appropriate modifications to roles & responsibilities

• Staff & Task Plan – A matrix of roles and activity/ task owners by role as defined by the organizational model

Executive Review- Before the project is complete, key BaaS stakeholders and CommVault consultants will review the final service catalog and other essential outcomes with executive sponsors to ensure that client objectives have been met.

To learn more about Commvault’s consulting and professional services, visit commvault.com/services.

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