Principles of Information Systems Eighth Edition Chapter 2 Information Systems in Organizations.
Principles of Information Systems - Chapter 9
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Transcript of Principles of Information Systems - Chapter 9
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Principles of Information Systems, Sixth Edition
Transaction Processing & Enterprise Resource Planning Systems
Chapter 9
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Principles of Information Systems, Sixth Edition
Principles and Learning Objectives
• An organization’s TPS must support the routine, day-to-day activities that occur in the normal course of business and help a company add value to its products and services.
– Identify the basic activities and business objectives common to all transaction processing systems.
– Describe the inputs, processing, and outputs for the transaction processing systems associated with order, purchasing, and accounting business processes.
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Principles of Information Systems, Sixth Edition
Principles and Learning Objectives
• TPSs help multinational corporations form business links with their business partners, customers, and subsidiaries.
– Identify the challenges that multinational corporations must face in planning, building, and operating their TPSs.
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Principles of Information Systems, Sixth Edition
Principles and Learning Objectives
• Implementation of an enterprise resource planning system enables a company to achieve numerous business benefits through the creation of a highly integrated set of systems.
– Define the term enterprise resource planning system and discuss the advantages and disadvantages associated with the implementation of such a system.
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Principles of Information Systems, Sixth Edition
An Overview of Transaction Processing Systems
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Principles of Information Systems, Sixth Edition
TPS, MIS/DSS, and Special Information Systems
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Principles of Information Systems, Sixth Edition
Traditional Transaction Processing Methods & Objectives
• Batch processing systems• On-line transaction processing (OLTP)• On-line entry with delayed processing• Process data generated by and about transactions• Process data generated for and about transactions• Maintain a high degree of accuracy and integrity• Produce timely documents & reports
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Principles of Information Systems, Sixth Edition
Traditional Transaction Processing Methods & Objectives
• Increase labor efficiency• Help provide improved service• Help build and maintain customer loyalty• Achieve competitive advantage
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Principles of Information Systems, Sixth Edition
Batch versus On-Line Transaction Processing
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Principles of Information Systems, Sixth Edition
Integration of a Firm’s TPSs
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Principles of Information Systems, Sixth Edition
Examples of Transaction Processing
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Principles of Information Systems, Sixth Edition
Transaction Processing Systems
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Principles of Information Systems, Sixth Edition
Transaction Processing Activities
• Data collection– Should be collected at source– Should be recorded accurately, in a timely
fashion
• Data editing
• Data correction
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Principles of Information Systems, Sixth Edition
Document Production and Reports
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Principles of Information Systems, Sixth Edition
Control & Management Issues
• Business resumption planning• Disaster recovery
– Backups
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Principles of Information Systems, Sixth Edition
Transaction Processing Audit
• Does the system meet its business requirements?
• Are there procedures and controls? • Are the procedures & controls properly used?
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Principles of Information Systems, Sixth Edition
Order Processing Systems
• Order entry• Sales configuration• Shipment planning• Shipment execution• Invoicing• Customer relationship management (CRM)• Routing and scheduling• Scheduling systems
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Principles of Information Systems, Sixth Edition
Document Production Reports
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Principles of Information Systems, Sixth Edition
Traditional Transaction Processing Applications
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Principles of Information Systems, Sixth Edition
Order Processing Systems
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Principles of Information Systems, Sixth Edition
Order Processing Systems
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Principles of Information Systems, Sixth Edition
Order Entry System
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Principles of Information Systems, Sixth Edition
Shipment Planning
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Principles of Information Systems, Sixth Edition
Inventory Status Report
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Principles of Information Systems, Sixth Edition
Invoicing
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Principles of Information Systems, Sixth Edition
Customer Relationship Management
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Principles of Information Systems, Sixth Edition
The 15 Top-Rated CRM Software Packages
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Principles of Information Systems, Sixth Edition
Purchasing Systems
• Inventory control• Purchase order processing• Receiving• Accounts payable
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Principles of Information Systems, Sixth Edition
Purchasing Systems
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Principles of Information Systems, Sixth Edition
Accounts Payable
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Principles of Information Systems, Sixth Edition
Accounts Payable
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Principles of Information Systems, Sixth Edition
Accounting Systems
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Principles of Information Systems, Sixth Edition
Accounts Receivable
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Principles of Information Systems, Sixth Edition
Accounts Receivable Aging Report
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Principles of Information Systems, Sixth Edition
Typical Paycheck Stub
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Principles of Information Systems, Sixth Edition
Payroll Journal
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Principles of Information Systems, Sixth Edition
General Ledger
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Principles of Information Systems, Sixth Edition
General Ledger
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Principles of Information Systems, Sixth Edition
ERP Software Vendors
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Principles of Information Systems, Sixth Edition
International Issues
• Different languages and cultures• Disparities in information systems infrastructure• Varying laws and custom rules• Multiple currencies
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Principles of Information Systems, Sixth Edition
Enterprise Resource Planning
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Principles of Information Systems, Sixth Edition
Enterprise Resource Planning
• Real-time monitoring of business functions• Supports human resources, sales, and
distribution• Accommodates the different ways each
company runs business
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Principles of Information Systems, Sixth Edition
Advantages of ERP
• Eliminates costly, inflexible legacy systems• Improved technology infrastructure• Improved work processes• Increased data access for decision making
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Principles of Information Systems, Sixth Edition
Disadvantages of ERP
• Expense & time• Radical change• Integrating with other systems• One vendor risks
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Principles of Information Systems, Sixth Edition
ERP System
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Principles of Information Systems, Sixth Edition
Business Application Programming Interface (BAPI)
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Principles of Information Systems, Sixth Edition
Summary
• Transaction Processing Systems - consist of all components of a CBIS, including databases, telecommunications, and people
• Transaction Processing Systems Methods - batch, on-line, and on-line with delayed processing
• Enterprise resource planning (ERP) software - a set of integrated programs that manage a company’s vital business operations for an entire multisite, global organization