[Company Address]

Learning Outcome Assessment 1Section: 202

Writing Book (PRINCIPLE OF MANAGEMENT)Dr .Khawla Kittaneh

15-5-2012By:

Omniah Al-Mattar 200800072

Samar Al-Zayer 201000247

Rationale

We always hear about the term management and relate it to the business world but

we have never tried to define the term management. There are questions that come to

our mind about management such as what is management? Is it art or science? And

how can it benefit us in our lives? Management can be defined as the art of getting

things done through the efforts of other people; it also can be defined as using the

organization resources to achieve its goals. Management is both art and science and

hopefully with our help the student will be able to identify and develop the essential

skills required to be a better manger (Bauer, Carpenter, and Erdogan, 2009). This text

will be introducing the principles of management by approaching strategy,

entrepreneurship and active leadership.

After understanding the term of management and what it includes it will be easier

to understand the principles of management which this book is about. Principles of

management are referred to as the means that the manger uses to manage to get things

done in the organization. Principles of management are defined as “ the activities that

“plan, organize, and control the operations of the basic elements of people, materials,

machines, methods, money and markets, providing direction and coordination, and

giving leadership to human efforts, so as to achieve the sought objectives of the

enterprise.” (Bauer, Carpenter, and Erdogan, 2009).

The students will learn that to achieve the organization goals it must use very

important concepts in management that many researchers agree upon these concepts

or functions that Henri Fayol described when he was a CEO these functions are

planning, organizing, leading and controlling. Each of these functions the student has

learned or heard about in different courses, but in this course will emphasize the

importance of these functions in management. It will also show how the organization

plays in delegating these functions to it mangers and how mangers for all levels from

the organization must perfume them (Weber, 2000). According to Dubrin that

learning the basic concepts of management makes it easier to connect between the

theory concept of management and the actual practice of management by letting the

mangers and the organization how to apply the principles of management (Dubrin,

2003).

This material was created to an audience that composes of students who have no

background or a limited knowledge of management and who are learning the basic

concepts of management to apply their knowledge of management in their future

careers, based on those needs, the goals that this project seeks to accomplish are:

1) To raise the students awareness about management and its various functions.

2) To help the students learn about the ethics of management.

3) Let the students learn how to apply the skills of management in their lives.

And in order of these goals to be achieved, these following objectives should be met:

1) Introduce the basic concepts of management.

2) Learn the basic four functions of management (planning, organizing, leading

and controlling).

3) To apply the practical part of management in organizations.

The way this project was designed is to introduce the students to the basics of

concepts of management in a easy and simple way everyone will understand. It also

attempts to combine the theory parts of management with its practical parts by the

exercises. And by providing the students with rich, interesting, and clear concepts of

management, this project can be used as a sufficient textbook in a curriculum that

teaches the skills of management

References

Principles of Management. (n.d.). Management Study Guide - Free Training

Guide for Students and Entrepreneurs.. Retrieved May 12, 2012, from

http://www.managementstudyguide.com/management_principles.htm

What is Management? Definitions Meaning and Features. (n.d.). KALYAN

CITY LIFE BLOG - KCL. Retrieved May 12, 2012, from http://kalyan-

city.blogspot.com/2011/04/what-is-management-definitions-meaning.html

What is Management? Definitions Meaning and Features. (n.d.). KALYAN

CITY LIFE BLOG - KCL. Retrieved May 12, 2012, from http://kalyan-

city.blogspot.com/2011/04/what-is-management-definitions-meaning.html

Bauer, T., Carpenter, M., and Erdogan, B. (2009). Principles of Management. Retrieved

20/4/2012 from:

http://catalog.flatworldknowledge.com/catalog/editions/p3312

Weber, W. (2000). Management Key Concepts. McGraw-Hill, retrieved 20/4/2012 from:

http://www.csupomona.edu/~wcweber/301/301slide/ch01301/sld001.htm

Daft, R., Marcic, D. (2004). Understanding Management. Retrieved

20/4/2012 from:

http://www.swlearning.com/pressroom/cat/08-CED-Mgmt.pdf

Dubrin, A. (2003). Essentials of Management. Retrieved 20/4/2012 from:

http://www.swlearning.com/pressroom/cat/08-CED-Mgmt.pdf

PRINCIPLE OF MANAGEMENT

Your guide to learn about the basics of MANAGEMENT

By: Omniah AL-Mattar Samar Al-Zayer

Table of Contents

Introduction

Chapter 1: Introduction to Principles of Management

-Who Are Mangers?

-What Is Management.

- What Do Managers Do.

- Why Study Management.

Chapter 2: Management Yesterday and Today

- Scientific Management

-General Administrative Theory

-Quantitative Approach

Chapter 3: Managing in a Global Environment

-What Your Global Perspective

- Understanding the Global Environment

- Doing Business Globally

Chapter 4: Decision-Making: The Essence of the Manager’s Job

- The Decision-Making Process

- The Manager as Decision Maker

- Decision Making for Today’s World

Chapter 5: Foundations of Planning

- What Is Planning

- How Do Managers Plan

- Establishing Goals and Developing Plans

Chapter 6: Foundations of Control

- What Is Control and Why Is It Important?

- The Control Process

- Tools for Organizational Performance

- Contemporary Issues in Control

Chapter 7: Understanding Groups and Teams

- Understanding Groups

- Explaining Work Group Behavior

Introduction:Management is the art of getting things done through and with people in formally

organized groups (Harold Koontz). Management comprises planning, organizing,

staffing, leading or directing, and controlling an organization or effort for the purpose

of accomplishing a goal. Management in this time comes an important part in any

organization. By this book students must understand what management is and why is

coming important in this time. Also, will focus on the functions of management,

managerial processes and interaction between organizations and their environment.

They will learn foundations skills of planning, controlling, organizing, and leading.

Management we can see it in many different ways in our life start from smallest

things and ended in the biggest things.

Principle of management will help students to know foundations of managements and

it’s designed as an introduction to management. As such, it will provide student with

an overview of the many functions managers must perform. For example, we will

discuss what management is, and in so doing, we will discover that management

consists of four primary functions. These are planning, organizing, leading, and

controlling. This textbook is divided into sections that correspond to each of these

functions. The purpose of this book is to present modern concepts of management to

the students and helps them to develop skills in analysis of business organizations

both in terms of their internal functioning and interaction with the environment. In

addition, various schools of management thought and their impact on the decision

making process and on organizational performance are evaluated.

Principle of management has seven chapters, each chapter include important topic in

management. Those topics talk and explain some points in each chapter with details.

At the beginning of every chapter the teacher can use a list of unit objectives as a

guide to what major managements points are covered in each unit. At the end of every

chapter there is a practice section to help the student to review the chapter and solve

questions. Finally, the end of the book includes keys answer to have the right answer

for the practice section so the student can compare and correct the answer.

Chapter one is Introduction to Principles of Management, it include set of

materials those materials are very important in management and they are basic tools.

This chapter defined the manager and management for the student. Explain the

manager work and the reason for studying management.

Chapter tow is about the Management Yesterday and Today and tooks about severl

things under this topic. It talks about Scientific Management, explen the general

Administrative Theory and Quantitative Approach with showing some example and

figers.

Chapter three is Managing in a Global Environment and show who you can mange

your work in global incitement. It shows you what your global perspective, explain

the Global Environment to understand what is it, and who you can do your business

globally.

Chapter fore is Decision-Making: The Essence of the Manager’s Job. It shows the

decision-making process, manager as decision maker, and decision making for

today’s world.

Chapter five is Foundations of Planning, it explained several things about planning.

Like, what Is planning?, how do managers plan, and the ways for establishing goals

and developing plans.

Chapter six is Foundations of Control this chapter explained several things about

controlling. It explain the meaning of controlling and whey it is important, shows the

control process, tools for organizational performance, and explain contemporary

issues in control.

Chapter seven is Understanding Groups and teams; this chapter shows the

definition of groups and teams and understands the differences between them. In

addition, in the end explaining work group behavior.

Chapter 1: Introduction to Principles of Management

Chapter Objectives:

Understand how managers differ from non-managerial employees.

To classify managers in organizations

Understand Understand What Is Management?

Understand Understand why efficiency and effectiveness are important to management.

Describe the four functions of management and skills Approach

Understand How Manger’s roles changes. Understand How Manger’s roles changes.

Understand What is an Organization.

Understand the Need of Studding Management.

Who Are Managers?

Manager

o Someone who coordinates and oversees the work of other people so that

organizational goals can be accomplished.

Classifying Managers

Exhibit 1–1 Managerial Levels

What Is Management?

Managerial Concerns

Efficiency

“Doing things right”

-Getting the most output for the least inputs

Effectiveness

“Doing the right things”

-Attaining organizational goals

Exhibit 1–2 Effectiveness and Efficiency in Management

What Do Managers Do?

Functional Approach

Skills Approach

Technical skills

Knowledge and proficiency in a specific field

Human skills

The ability to work well with other people

Conceptual skills

The ability to think and conceptualize about abstract and complex situations

concerning the organization

Exhibit 1–3 Skills Needed at Different Management Levels

* Conceptual Skills:

o Use the information to solve business problems.

o Identify opportunities for innovation.

o Recognize problem areas and implement solutions.

o Select critical information from masses of data.

o Understand the business uses of technology.

o Understand the organization’s business model.

* Communication Skills:

o The ability to transform ideas into words and actions.

o Credibility among colleagues, peers, and subordinates.

o Listening and asking questions.

o Presentation skills; spoken format.

o Presentation skills; written and/or graphic formats.

* Effectiveness Skills:

o Contributing to corporate mission/departmental objectives

o Customer focus

o Multitasking: working at multiple tasks in parallel

o Negotiating skills

o Project management

o Review operations and implement improvements

o Set and maintain performance standards internally and externally

o Set priorities for attention and activity

o Time management

Interpersonal Skills:

o Coaching and mentoring skills.

o Diversity skills: working with diverse people and cultures.

o Networking within the organization.

o Networking outside the organization.

o Working in teams; cooperation and commitment.

Exhibit 1–4 Management Skills and Management Function Matrix

How The Manager’s Job Is Changing

•The Increasing Importance of Customers

Customers: the reason that organizations exist

Managing customer relationships is the responsibility of all

managers and employees.

Consistent high quality customer service is essential for

survival.

•Innovation

Doing things differently, exploring new territory, and taking risks

1. Managers should encourage employees to be aware of and act on

opportunities for innovation.

Exhibit 1–5Changes Impacting the Manager’s Job

What Is An Organization?

• An Organization Defined

A deliberate arrangement of people to accomplish some specific

purpose (that individuals independently could not accomplish

alone).

• Common Characteristics of Organizations

Have a distinct purpose (goal)

Composed of people

Have a deliberate structure

Exhibit 1–6 Characteristics of Organizations

Exhibit 1–7 The Changing Organization

Why Study Management?

• The Value of Studying Management

The universality of management

Good management is needed in all organizations.

The reality of work

Employees either manage or are managed.

Rewards and challenges of being a manager

Management offers challenging, exciting and creative

opportunities for meaningful and fulfilling work.

Successful managers receive significant monetary rewards for

their efforts.

Exhibit 1–8 Universal Need for Management

Exhibit 1–12 Rewards and Challenges of Being A Manager

Terms to Know

• Manager

• First-line managers

• Middle managers

• Top managers

• Management

•Efficiency

• Effectiveness

•Planning

•Organizing

•Leading

•Controlling

PracticeA) Chose the right answer:

1)"Doing things right" describes __________.

1-efficiency

2-effectiveness

3-leadership

2) There are three main reasons why the study of management has value: 1) the universality of management; 2) __________; 3) how management applies to entrepreneurs.

1-setting goals

2-variety in organizations

3-the reality of work

3) Management functions include planning, __________, leading, and controlling. 1-organizing

2-changing

3-following

4) The final management function performed is __________.

1-controlling

2-increasing effectiveness

3-leading

B) Write about the following: 1) Why do organizations need managers?

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2) What are some different types of managers and how do they different?

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3) List the three Skills Needed at Different Management Levels?

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4) A group of Canadian managers have been transferred to Mexico, one of our NAFTA partners. Can they universally apply the management concepts they have learned? Why or why not?----------------------------------------------------------------------

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Keys Answers for chapter 1

Part A:

Q1/ 1

Q2/ 3

Q3/ 1

Q4/ 1