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Princeton Survey Research Associates Internationalfor

The Pew Research Center’s Internet & American Life Project

August Tracking 2011

Final QuestionnaireEnglish Version

7/25/2011

Total n=2,250National Tracking survey

n=1,350 landline RDDn=900 cell phone RDD

Field Dates: July 25 – August 23, 2011Form Split A/B: 50%-50%Job#: 31056

LANDLINE INTRO:Hello, my name is _________________ and I'm calling for Princeton Survey Research. We’re conducting a survey about some important issues today, and would like to include your household. May I please speak with the YOUNGEST [RANDOMIZE: (MALE / FEMALE)], age 18 or older, who is now at home? [IF NO MALE/FEMALE, ASK: May I please speak with the YOUNGEST (FEMALE / MALE), age 18 or older, who is now at home?]GO TO MAIN INTERVIEW

CELL PHONE INTRO:Hello, I am ___ calling for Princeton Survey Research. We are conducting a national survey of cell phone users. I know I am calling you on a cell phone. If you would like to be reimbursed for your cell phone minutes, we will pay all eligible respondents $5 for participating in this survey.

This is not a sales call. (IF R SAYS DRIVING/UNABLE TO TAKE CALL: Thank you. We will try you another time...)

VOICEMAIL MESSAGE (LEAVE ONLY ONCE -- THE FIRST TIME A CALL GOES TO VOICEMAIL): I am calling for Princeton Survey Research. We are conducting a short national survey of cell phone users. This is NOT a sales call. We will try to reach you again.

SCREENING INTERVIEW:S1 Are you under 18 years old, OR are you 18 or older?

1 Under 182 18 or older9 Don’t know/Refused

Princeton Survey Research Associates International

2

IF S1=2, CONTINUE WITH MAIN INTERVIEWIF S1=1, THANK AND TERMINATE – RECORD AS INELIGIBLE: This survey is limited to adults age 18 and over. I won’t take any more of your time...IF S1=9, THANK AND TERMINATE RECORD AS SCREENING REFUSAL: This survey is limited to adults age 18 and over. I won’t take any more of your time...

READ TO ALL CELL PHONE RESPONDENTSINTRODUCTION TO MAIN INTERVIEW: We’re interested in learning more about people with cell phones. If you are now driving a car or doing any activity requiring your full attention, I need to call you back later. The first question is...

INTERVIEWER: If R says it is not a good time, try to arrange a time to call back. Offer the toll-free call-in number they can use to complete the survey before ending the conversation.

SEX RECORD RESPONDENT SEX (DO NOT ASK)

1 Male2 Female

START TIMING MODULE 1Q1 Overall, how would you rate the quality of life for you and your family today?

Would you say it is... excellent, very good, good, fair or poor?

1 Excellent2 Very good3 Good4 Fair5 Poor8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

NO Q2 THRU Q9

ASK ALL:INTUSE Do you use the internet, at least occasionally? {PIAL Trend}

1 Yes2 No8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused


3

ASK ALL:EMLOCC Do you send or receive email, at least occasionally? {PIAL Trend}


ASK ALL INTERNET USERS (INTUSE=1 or EMLOCC=1):YEST1NW Did you happen to use the internet YESTERDAY? {PIAL Trend}

1 Yes, used the internet yesterday2 No, did not use the internet yesterday8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

ASK ALL INTERNET USERS (INTUSE=1 or EMLOCC=1):HOME3NW Do you ever use the internet or email at HOME? {PIAL Trend modified}


ASK IF USE INTERNET AT HOME (HOME3NW=1):MODEM3B At home, do you connect to the internet through a dial-up telephone

line, or do you have some other type of connection, such as a DSL-enabled phone line, a cable TV modem, a wireless connection, a fiber optic connection such as FIOS (F-EYE-os) or a T-1?

1 Dial-up telephone line2 DSL-enabled phone line3 Cable modem4 Wireless connection (either AirCard, “land-based” or “satellite”)5 Fiber optic connection6 T-1 connection7 (VOL.) Other broadband (incl. general responses like “broadband”,

“high speed”)8 (VOL.) Broadband, more than one of the above (SPECIFY)9 (VOL.) No home internet access10 (VOL.) Access internet via cell phone only11 (VOL.) None of the above (SPECIFY)98 (DO NOT READ) Don’t know99 (DO NOT READ) Refused

END TIMING MODULE 1


4

START TIMING MODULE 2ASK ALL INTERNET USERS WHO DID NOT USE THE INTERNET YESTERDAY

(YEST1NW=2-9):WEB1-A Next... Please tell me if you ever use the internet to do any of the following

things. Do you ever use the internet to... [INSERT; RANDOMIZE]? {PIAL trend}

ASK ALL (4 ITEMS)ACT01 Send or read emailACT11 Look online for news or information about politicsACT87 Use a social networking site like MySpace, Facebook or LinkedInACT112 Use Twitter

ASK FORM A ONLY (3 ITEMS)ACT12 Look for information about a hobby or interestACT13 Go online for no particular reason, just for fun or to pass the timeACT31 Make a phone call online, using a service such as Skype (”SKIPE”) or Vonage (“VON-edge”)

ASK FORM B ONLY (3 ITEMS)ACT46 Search online for a map or driving directionsACT77 Take a virtual tour of a location onlineACT79 Look for how-to, do-it-yourself or repair information online

CATEGORIES WEB1-A1 Yes, do this2 No, do not do this8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused


5

ASK ALL INTERNET USERS WHO USED THE INTERNET YESTERDAY (YEST1NW=1):

WEB1-B Next...Please tell me if you ever use the internet to do any of the following things. Do you ever use the internet to... [INSERT; RANDOMIZE]? {PIAL trend}

[IF YES, ASK: Did you happen to do this YESTERDAY, or not?]

ASK ALL (4 ITEMS)ACT01 Send or read emailACT11 Look online for news or information about politicsACT87 Use a social networking site like MySpace, Facebook or LinkedInACT112 Use Twitter

ASK FORM A ONLY (3 ITEMS)ACT12 Look for information about a hobby or interestACT13 Go online for no particular reason, just for fun or to pass the timeACT31 Make a phone call online, using a service such as Skype (”SKIPE”) or Vonage (“VON-edge”)

ASK FORM B ONLY (3 ITEMS)ACT46 Search online for a map or driving directionsACT77 Take a virtual tour of a location onlineACT79 Look for how-to, do-it-yourself or repair information online

CATEGORIES WEB1-B1 Yes, did this yesterday2 Yes, do this (but NOT yesterday)3 No, do not do this8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

END TIMING MODULE 2


6

START TIMING MODULE 3

ASK ALL:Q10 As I read the following list of items, please tell me if you happen to have each

one, or not. Do you have... [INSERT ITEMS IN ORDER]? {Modified PIAL Trend}

a. A desktop computer {DESKHV}b. A laptop computer or netbook {LAPHAVE}

ASK ITEM c IF LANDLINE SAMPLEc. A cell phone... or a Blackberry or iPhone or other device that is also a cell phone {QL1}d. An electronic Book device or e-Book reader, such as a Kindle or Nook {EBOOKHV} {modified trend}e. A tablet computer like an iPad, Samsung Galaxy or Motorola Xoom (Pronounced: “zoom”) {IPADHV} {modified trend}

CATEGORIES1 Yes2 No8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

IF Q10c=2,8,9:Q11 Does anyone in your household have a working cell phone? {PIAL trend;

QL1HH}


IF HAVE LAPTOP/NETBOOK, EBOOK READER, OR TABLET (Q10b=1, Q10d=1, Q10e=1):

Q12 You said you have [INSERT SHORTENED LABELS FOR EACH Q10b/d/e=1 RESPONSE – IF Q10b=1: “a Laptop”; IF Q10d=1 “an e-Book reader”; IF Q10e=1: “a tablet computer”]. Do you ever use [IF ONLY ONE YES RESPONSE TO Q10b/d/e, INSERT: this device] [IF 2+ YES RESPONSES TO Q10b/d/e, INSERT: any of those devices] to go online wirelessly, either at home or somewhere else? {PIAL Trend modified}



7

IF HAVE CELL PHONE (Q10c=1 or SAMPLE=2)Q13 Next I have a few questions about your cell phone... Please tell me if you ever

use your cell phone to do any of the following things. Do you ever use your cell phone to [INSERT ITEMS IN ORDER]? (Next, What about using your cell phone to... [INSERT ITEM]?) {PIAL trend}

a. Send or receive emailb. Send or receive text messagesc. Access the internet


IF HAVE CELL PHONE (Q10c=1 or SAMPLE=2)Q14 Have you ever downloaded a software application or “app” to your cell

phone, or have you never done this? {PIAL trend modified}

1 Yes, have done this2 No, have never done this3 (VOL.) Phone can NOT download apps8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

IF HAVE CELL PHONE (Q10c=1 or SAMPLE=2)Q15 Some cell phones come PRELOADED with “apps.” Did your cell phone happen

to come with any preloaded apps, or not? {PIAL trend modified}


IF DOWNLOAD APPS (Q14=1) OR HAVE PRELOADED APPS (Q15=1):Q16 How many of the apps on your cell phone do you use on a regular basis,

meaning you use them at least once a week? [READ 1-6]

1 None2 1 to 23 3 to 54 6 to 105 11 to 20 (OR)6 More than 208 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

IF HAVE TABLET (Q10e=1):


8

TAB1 Earlier you said you have a tablet computer like an iPad, Samsung Galaxy or Motorola Xoom. Do you ever download software applications or “apps” to your tablet computer, or do you not do this?


IF HAVE TABLET (Q10e=1):TAB2 How many of the apps on your tablet computer do you use on a regular basis,

meaning you use them at least once a week? [READ 1-6]

1 None2 1 to 23 3 to 54 6 to 105 11 to 20 (OR)6 More than 208 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

IF DOWNLOAD APPS TO PHONE OR TABLET (Q14=1 or TAB1=1):APP1 Thinking about ALL of the apps you have downloaded, to either a cell phone

or tablet computer, have you ever PAID for an app, or do you only download apps that are free? {modified cell trend}

1 Yes, have paid for apps2 Only download apps that are free8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

IF PAY FOR APPS (APP1=1):APP2 What is the HIGHEST dollar amount you have ever paid to download a single

app?

____ [RECORD DOLLAR AMOUNT 1-997]998 (DO NOT READ) Don’t know999 (DO NOT READ) Refused


9

IF DOWNLOAD APPS TO PHONE OR TABLET (Q14=1 or TAB1=1):APP3 Have you ever downloaded an app specifically to use with a child or for a

child to use on his or her own?


IF DOWNLOAD APP SPECIFICALLY TO USE WITH CHILD (APP3=1):APP4 Would you say the apps you have downloaded for a child are... [READ AND

ROTATE 1-2]

1 MOSTLY used for ENTERTAINING the child (OR)2 MOSTLY used for helping the child LEARN (OR)3 (VOL.) Both 4 (VOL.) Neither/Mostly used for something else8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

IF DOWNLOAD APPS TO PHONE OR TABLET (Q14=1 or TAB1=1):APP5 Have you ever downloaded an app that... [INSERT ITEMS; ITEMS a-b

ALWAYS FIRST IN ORDER THEN RANDOMIZE]?

a. Helped you get more information about an event you were attending b. Helped you get more information about a destination you were visiting c. Helped you learn about something you were interested ind. Provided regular updates on news, weather, sports or stockse. Allowed you to watch movies or TV shows onlinef. Helped you with work-related tasksg. Helped you shop or make purchases h. Helped you communicate with friends or familyi. Helped you track or manage your health {PIAL trend modified}


END TIMING MODULE 3


10

START TIMING MODULE 4

ASK ALL:Q17 Switching topics... During the last 12 months, have you... [INSERT ITEMS;

RANDOMIZE]?

a. Visited a museumb. Visited an art gallery, show or exhibitc. Attended a live music, dance or theatre performanced. Attended an arts, craft or music festivale. Visited an historic site, park or monument


IF SNS OR TWITTER USER (WEBaACT87=1 or WEBbACT87=1,2 or WEBaACT112=1 or WEBbACT112=1,2):

Q18 On the social networking sites you use, do you happen to follow any... [INSERT FIRST ITEM; RANDOMIZE]? Do you follow any... [INSERT NEXT ITEM]?

a. Museumsb. Art galleries or other visual arts organizationsc. Musical, dance or theatrical groups or venuesd. Individual artist, musician, or other type of performer



11

ASK ALL:Q19 Have you ever used a HANDHELD or MOBILE device, such as a cell phone, e-

reader or tablet computer, to... [INSERT FIRST ITEM]? Have you ever used a HANDHELD or MOBILE device to...[INSERT NEXT ITEM; RANDOMIZE]?{NEA SPPA forthcoming trend modified}

ALWAYS ASK ITEM a FIRST:a. Download or listen to an AUDIO TOUR at a museum, art gallery, or historic siteb. View or download information or images from a museumc. View or download visual arts content, such as painting, sculpture, graphic design or photographyd. Watch or download a music, dance or theatre performancee. View or download information or images from an historic site, park or monument


END TIMING MODULE 4

START TIMING MODULE 5IF SNS OR TWITTER USER (WEBaACT87=1 or WEBbACT87=1,2 or

WEBaACT112=1 or WEBbACT112=1,2): Q20 Thinking about how you use social networking sites... On which social

networking site or sites do you have an account? [PRECODED OPEN-END; ACCEPT UP TO 5 RESPONSES] {PIAL modified TREND REP MAN}

1 Facebook2 MySpace3 My yearbook4 Twitter5 YouTube6 Tumblr7 Flickr8 Google Buzz9 UStream10 Other (SPECIFY)88 Don’t have my own profile on a social networking site98 Don’t know99 Refused


12


Q21 About how often do you visit social networking sites? [READ 1-6] {PIAL TREND 2006}

1 Several times a day2 About once a day3 3 to 5 days a week4 1 to 2 days a week5 Every few weeks (OR)6 Less often8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused


Q22 Overall, in your experience, are people mostly KIND or mostly UNKIND to one another on social networking sites?

1 People are mostly kind2 People are mostly unkind3 (VOL.) Depends8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused


Q23 When you’re on a social networking site, how often do you see people being generous or helpful... frequently, sometimes, only once in a while or never? {Teen trend modified}

1 Frequently2 Sometimes3 Only once in a while4 Never8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused


Q24 And when you’re on a social networking site, how often do you see people being MEAN or CRUEL... frequently, sometimes, only once in a while or never? {Modification of PIAL gaming TREND 2008}



13


Q25 How often do you see people using language, images or humor on social networking sites that you find offensive? Frequently, sometimes, only once in a while or never? {new}


ASK IF Q24=1-3 or Q25=1-3:Q26 When people on social networking sites are being mean or offensive, how

often, if ever, do others [INSERT FIRST ITEM; RANDOMIZE]... frequently, sometimes, only once in a while or never? How often do others... [INSERT NEXT ITEM]? [READ AS NECESSARY: Frequently, sometimes, only once in a while or never?] {new}

a. Tell the person to stopb. Defend the person or group who is being harassed or insultedc. Join in the mean or offensive behaviord. Just ignore the behavior

CATEGORIES1 Frequently2 Sometimes3 Only once in a while4 Never8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused


14

ASK IF Q24=1-3 or Q25=1-3:Q27 And how about you personally? When people on social networking sites are

being mean or offensive, how often do you....[INSERT FIRST ITEM; RANDOMIZE IN SAME ORDER AS Q26]? How often do you...[INSERT NEXT ITEM]? [READ AS NECESSARY: Frequently, sometimes, only once in a while or never?]

a. Tell the person to stopb. Defend the person or group who is being harassed or insultedc. Join in the mean or offensive behaviord. Just ignore the behavior

CATEGORIES1 Frequently2 Sometimes3 Only once in a while4 Never8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused


Q28 In the past 12 months, when you have been on a social networking site, has anyone been mean or cruel to you personally?



Q29 Have you, personally, ever had an experience on a social networking site that [INSERT; RANDOMIZE]? {Mod. Teens online behavior trend 2011}

a. Resulted in a face to face argument or confrontation with someoneb. Caused a problem with your familyc. Resulted in a physical fight with someone elsed. Ended your friendship with someonee. Made you feel closer to another personf. Got you in trouble at workg. Made you feel good about yourself



15

ASK INTERNET USERS (INTUSE=1 or EMLOCC=1):Q30 Have you ever decided NOT to post something online because you were

concerned that it might reflect badly on you? {PIAL teens online behavior trend}


END TIMING MODULE 5

START TIMING MODULE 7[READ TO ALL:] A few last questions for statistical purposes only...

ASK ALL:AGE What is your age?

____ years [RECORD EXACT AGE 18-96]97 97 or older98 Don't know99 Refused

ASK ALL:MAR Are you currently married, living with a partner, divorced, separated,

widowed, or have you never been married?

1 Married2 Living with a partner3 Divorced4 Separated5 Widowed6 Never been married7 (VOL.) Single8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

ASK ALL:PAR Are you the parent or guardian of any children under age 18 now living in

your household?



16

IF PAR=1, ASK: D2b1 How many of these children are age 5 or younger? {new}

___ [RECORD NUMBER; RANGE=0-97]98 (DO NOT READ) Don’t know99 (DO NOT READ) Refused

IF PAR=1, ASK: D2b2 How many of these children are between ages 6 and 11?


IF PAR=1, ASK: D2c How many of these children are between ages 12 and 17?


ASK ALL:HH1 How many adults currently live in your household, INCLUDING YOURSELF? [IF

NECESSARY: That is, how many people age 18 and over, INCLUDING YOURSELF?]

___ [RECORD EXACT NUMBER 1-5]6 6 or greater8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

ASK ALL:EDUC What is the last grade or class you completed in school? [DO NOT READ,

BUT CAN PROBE FOR CLARITY IF NEEDED]

1 None, or grades 1-82 High school incomplete (grades 9-11)3 High school graduate (grade 12 or GED certificate)4 Technical, trade or vocational school AFTER high school5 Some college, no 4-year degree (includes associate degree)6 College graduate (B.S., B.A., or other 4-year degree)7 Post-graduate training/professional school after college (toward a

Masters/Ph.D., Law or Medical school)8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused


17

ASK ALL:EMPLNW Are you now employed full-time, part-time, retired, or are you not employed

for pay? {PIAL trend}

1 Employed full-time2 Employed part-time3 Retired4 Not employed for pay5 (VOL.) Have own business/self-employed6 (VOL.) Disabled7 (VOL.) Student8 (VOL.) Other9 (DO NOT READ) Refused

ASK ALL:HISP Are you, yourself, of Hispanic or Latino origin or descent, such as Mexican,

Puerto Rican, Cuban, or some other Latin American background?


ASK ALL:RACE What is your race? Are you white, black, Asian, or some other race?

IF R SAYS HISPANIC OR LATINO, PROBE: Do you consider yourself a WHITE (Hispanic/Latino) or a BLACK (Hispanic/Latino)? IF R DOES NOT SAY WHITE, BLACK OR ONE OF THE RACE CATEGORIES LISTED, RECORD AS “OTHER” (CODE 6)

1 White2 Black or African-American3 Asian or Pacific Islander4 Mixed race5 Native American/American Indian6 Other (SPECIFY)8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused


18

ASK ALL:INC Last year, that is in 2010, what was your total family income from all sources,

before taxes? Just stop me when I get to the right category... [READ 1-9]

1 Less than $10,0002 $10,000 to under $20,0003 $20,000 to under $30,0004 $30,000 to under $40,0005 $40,000 to under $50,0006 $50,000 to under $75,0007 $75,000 to under $100,0008 $100,000 to under $150,0009 $150,000 or more98 (DO NOT READ) Don’t know99 (DO NOT READ) Refused

END TIMING MODULE 7

START TIMING MODULE 8ASK IF DUAL REACHED ON LANDLINE PHONE [SAMPLE=1 AND (Q10c=1 OR

Q11=1)]:QL2HH Now thinking about your telephone use... Of all the telephone calls that you

and other people in your household receive, are [READ AND ROTATE OPTIONS 1 AND 3—KEEP 2 ALWAYS IN THE MIDDLE]?

1 All or almost all calls on a cell phone2 Some on a cell phone and some on a regular home phone3 All or almost all calls on a regular home phone8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

ASK ALL CELL PHONE SAMPLE:QC1 Now thinking about your telephone use... Is there at least one telephone

INSIDE your home that is currently working and is not a cell phone?

1 Yes, home telephone2 No home telephone8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused

ASK IF DUAL REACHED ON CELL PHONE (QC1=1):QC2HH Of all the telephone calls that you and other people in your household

receive, are [READ AND ROTATE OPTIONS 1 AND 3—KEEP 2 ALWAYS IN THE MIDDLE]?

1 All or almost all calls on a cell phone2 Some on a cell phone and some on a regular home phone3 All or almost all calls on a regular home phone8 (DO NOT READ) Don’t know9 (DO NOT READ) Refused


19

ASK ALL:RZIPCODE What is your zip code?

_____ [ENTER 5-DIGIT ZIPCODE]99999Don’t know/Refused

ASK CELL PHONE SAMPLE ONLY:MONEY5 That’s the end of the interview. If you would like to be reimbursed for your

cell phone minutes, we can send you $5. I will need your full name and a mailing address where we can send you the money.

[INTERVIEWER NOTE: If R does not want to give full name, explain we only need it to send the $5 out to them personally.]

1 [ENTER FULL NAME] – INTERVIEWER: PLEASE VERIFY SPELLING2 [ENTER MAILING ADDRESS]3 [CITY] – INTERVIEWER: PLEASE VERIFY SPELLING4 [STATE]5 [CONFIRM ZIP CODE]9 Respondent does not want the money (VOL.)

END TIMING MODULE 8

THANK RESPONDENT: That concludes our interview. The results of this survey are going to be used by a non-profit research organization called the Pew Research Center’s Internet & American Life Project, which is looking at the impact of the internet on people's lives. A report on this survey will be issued by the project in a few months and you can find the results at its web site, which is www.pewinternet.org [w-w-w dot pew internet dot org]. Thanks again for your time. Have a nice (day/evening).


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