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© 2011 IBM Corporation

BUILDING ASMARTER PLANET:e-GOVERNMENT

Mihai Tudor, GM, IBM SEE29/06/2011

2 © 2011 IBM Corporation

Building a smarter planet: Government

Public Safety

GovernmentAdministration

Education

Healthcare

Transportation

Energy and Utilities, Water

Social Services

"Solving business problems in an innovative and practical way"



Using information to make insightful decisions

Predicting problems to resolve them proactively

Coordinating its resources to operate effectively

A Smarter City is one that increases prosperity by…



For governments, this means leading in the face of global challenges brought on by key drivers.CHANGING DEMOGRAPHICSMedian ages are rising in the developed countries of Italy, Germany and Japan, but dropping in developing ones such as India.

RISING ENVIRONMENTAL CONCERNSSocieties and governments are becoming more attuned to what the earth can provide and what it can tolerate.

GROWING THREATS TO SOCIAL STABILITY AND ORDERFrom terrorism to armed conflict to pandemics to natural disasters, the character of threatsis changing.

ACCELERATING GLOBALIZATIONCountries and societies are becoming more economically interdependent across social, political and cultural boundaries, as illustrated by current economic conditions.

EVOLVING SOCIETAL RELATIONSHIPSToday, governments are expected to deliver results and value through secure, private services that are available anywhere at any time.

EXPANDING IMPACT OF TECHNOLOGYThe adoption of the Internet is remaking the landscapes of business, healthcare and government.

Source: “Government 2020 and the perpetual collaboration mandate” IBM white paper

Today’s imperative: Managing within the current glo bal financial and economic crisis in a way that begins to solve the above challenges and lay a foun dation to build a better future.



To ensure the economic health, welfare and security of their citizens, smart governments are working toward…

SENSE AND RESPONDCAPABILITIESEnabling defense and law enforcement organizations to achieve situational awareness, increased speed of command and combat superiority.

GOVERNMENT ACCOUNTABILITYLeveraging business intelligence and planning to improve insight and elevate performance with visibility and control.

CITIZEN-CENTEREDEXPERIENCES

Connecting people to programs based on individual needs—

achieving sustainable outcomes while reducing operational costs and maximizing taxpayer value.

GREEN GOVERNMENTFOR A GREENER PLANET

Deploying environmentally responsible operations, from energy

efficiency and conservation to transportation management and the

pursuit of renewable resources.

GOVERNMENT



Smart government: Improving citizen and business services.

SMART ISSharing client information and collaborating with integrated service providers.

SMART ISPutting the citizen first by organizing agency services around client needs.

SMART ISMoving away from a transaction-based system to an ongoing client relationship model.

SMART ISMaximizing the value to taxpayers by reducing costs and streamlining business processes.



Smart government: Managing resources effectively and efficiently.

SMART ISReducing the tax gap by implementing tighter fiscal management controls.

SMART ISIntegrating budget planning with performance objectives to measure and manage for results.

SMART ISMoving beyond physical records retention to electronic history, reporting, analysis and planning to increase return on budget while managing risk.

SMART ISConsolidating and streamlining complex financial processes to ensure successful compliance and regulatory management practices.



Smart government: Strengthening national security and public safety.

SMART ISFacilitating travel and promoting commerce while maintaining border integrity.

SMART ISIncreasing informed decision-making by enabling coalition operations—creating interoperability within and among military groups.

SMART ISIncreasing speed of command and success in the field through network-centric operations.

SMART ISImproving crime prevention by enabling law enforcement to better understand criminal patterns.



Smart government: Ensuring a sustainable environment.

SMART ISUnderstanding how reducing carbon footprints can help to lower operational costs and conserve energy.

SMART ISImproving transit experience by reducing traffic congestion and encouraging a modal shift among users.

SMART ISGenerating new sources of revenue to support capital improvements to the transit network.

SMART ISUsing the right tools to optimize water consumption, monitor quality and model past and future basin behaviors.



The imperative for government today is threefold.

FOCUS ON VALUE

Do more with less • Balance tax with

revenues• Improve revenue

collection

Focus on the core • Business process• Strategic Initiatives

Re-align relationships• Financial solidity of

suppliers, partners and customers

• Revisit/renegotiate• Enable collaboration

EXPLOIT OPPORTUNITIES

Build future capabilities • Protect and acquire assets

and cultivate talent • Rethink key infrastructure

services

Transform your industries• Initiate bold moves • Transform and stimulate • Position nationally and

globally, where appropriate

ACT WITH SPEED

Manage change • Clearly communicate simple

goals • Seek and leverage

experience

Leadership • Get the information to act • Set the agenda

Risk and transparency• Business performance

management and analytics• Ensure compliance



IBM’s solution strategy is aligned with the needs of national, regional and local governments.

• Multi-channel delivery• Automated data collection and analysis• Infrastructure transformation

• Border • Risk management and assessment• Global tracking

• Emergency response• Digital video surveillance• Emergency response networks

• Fare management plans• Fleet and asset management (MRO)

• Internet security• Mobile operations

Social services and social security

Customs, borders andrevenue management

Defense and public safety

Transportation • Road usage charging• Transportation information

management

GOVERNMENTS ARE FOCUSED ON… IBM IS LEADING IN…

• Identity management• Financial management

• Community broadband networks• Mobile worker support

• E-tax filing• Audit management

Communications

Finance and taxation • Non-filer assessment



More solutions for Smarter Government Systems

Cyber security solutions

Customs, immigration and border management

IBM Traffic Prediction Tool

Identity services platform for government

Integrated fare management for transportation

Performance management for

government

Tactical data links for defence

Public safety

Geographic information systems for government

from IBM and ESRI

Identity services platform for government



IBM Client References

SLOVENIAMarch 2010: IBM Slovenia has signed a three-and-a-half-year, EUR 21.6 million agreement with the Slovenian Tax Administration for the development of a solution that will accelerate the government's efforts to modernize tax procedures, improve transparency in tax administration operations, provide high-quality services adapted to taxpayers’needs and exercise better tax control. As a result, the Slovenian Tax Administration expects significant savings in the state budget once the new system is up and running.

May 2009: The Health Insurance Institute of Slovenia and IBM announced the Slovenian decision to roll out a new electronic health insurance card system across the country. The new system enables healthcare providers to instantly check a patient’s health insurance status and allows for health claims to be processed online. The decision to roll out the new electronichealth insurance system nationwide comes after the successful completion of a pilot program at Dr. Franc Derganc General Hospital in Šempeter in Nova Gorica region in October 2008.

CROATIASeptember 2010 : The Tax Administration of the Republic of Croatia and IBM Croatia has successfully completed the implementation of the following Value Added Tax (VAT) related systems: VAT Information Exchange System (VIES), VAT Refund, VAT on e-services, mini One Stop Shop and Exchange of Forms . The "VIES Enhancements and VES Development" project is funded by a 2 million Euro grant from the European Commission under the PHARE 2006 program. The new computerized systems are based on a flexible Service Oriented Architecture (SOA), and will enable the Croatian Government to effectively manage cross-border VAT payments with other EU members, cutting administration and increasing efficiency for both VAT traders and Tax officers.

SLOVAKIAApril 2010 - The Statistical Office of the Slovak Republicawarded IBM a 3-year EUR 6.8 million services agreement to provide integrated technology services in support of the 2011 national census. IBM will automate the collection, processing and analysis of census data. In addition to the traditional paper forms, Slovakian citizens will be also able to fill in questionnaires on-line. The 2011 census will be run in accordance with EU regulations for the first time.

February 2010: IBM will standardize Slovakia’s fiscal system by integrating and streamlining existing processes into a unified collection platform. The solution will help eliminate high administrative burden and the financial challenges in the existing system. It will improve the transparency and accountability of Slovak public fiscal mngmt, supporting decision making and governance. The system will enable integration and communication between various local authorities responsible for the collection of taxes, customs duties and insurance contributions.



The world will continue to become smaller, flatter and smarter. We are moving into the age of the globally integrated and intelligent economy, society and planet.

There’s no better time to start building a smarter government—one focused on lasting transformation in the industries and systems on which we all depend. And there’s no better time to invest in creating the kind of society we all desire.

Let's work together to drive real progress in our world.

We’ve only just begun touncover what is possible ona smarter planet.



THANK YOU!

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