© 2008 Carnegie Mellon University

Preventing Insider Threats: Avoiding the Nightmare Scenario of a Good Employee Gone Bad

Dawn CappelliOctober 31, 2008

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TRUE STORY:

Personal information stolen for millions of customers of phone companies, credit card companies and banks …

Companies contracted with a consumer data organization

that hired a data mining organization

whose system administrator stole the data

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TRUE STORY:Emergency services are forced to rely on manual address lookups for

911 calls on Friday night ….

Employee sabotages the system and steals all backup tapes

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TRUE STORY:Financial institution discovers $691 million in

losses ...

Covered up for 5 years by trusted employee

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AgendaIntroduction

How bad is the insider threat?

Background on CERT’s insider threat research

Brief overview of findings from our research

Tools for preventing or detecting insider threats

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What is CERT?

Center of Internet security expertiseEstablished in 1988 by the US Department of Defense on the heels of the Morris worm that created havoc on the ARPANET, the precursor to what is the Internet todayLocated in the Software Engineering Institute (SEI)

• Federally Funded Research & Development Center (FFRDC)• Operated by Carnegie Mellon University (Pittsburgh,

Pennsylvania)

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CERT’s Definition of Malicious InsiderCurrent or former employee, contractor, or business partner who

o has or had authorized access to an organization’s network, system or data and

o intentionally exceeded or misused that access in a manner that

o negatively affected the confidentiality, integrity, or availability of the organization’s information or information systems.

Note: Note: This presentation does not address national This presentation does not address national security espionage involving classified information.security espionage involving classified information.

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2007 e-Crime Watch SurveyCSO Magazine, USSS, Microsoft, & CERT671 respondents

0

20

40

60

80

100

2004 2005 2006 2007

Percentage of Participants Who Experienced an Insider Incident

41 39

55 49

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CERT’s Insider Threat Research

Insider Threat Cases

Database

Hundreds of cases have been analyzed• US cases from 1996 to 2007 in critical

infrastructure sectors• US Secret Service• Carnegie Mellon CyLab• Department of Defense

Data includes both technical & behavioral information

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Breakdown of Insider Threat Cases in CERT Database

01020304050607080

Theft or Modification for Financial Gain

Theft for Business Advantage

IT Sabotage

76

24

74

17

Misc

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Comparison of Insider Crimes - 1

IT SabotageTheft or

Modification for Financial Gain

Theft for Business

Advantage% of crimes in case database 45% 44% 14%

Current or former employee? Former Current Current (95%

resigned)

Type of position Technical (e.g. sys admins or DBAs)

Non-technical, low-level positions with

access to confidential or

sensitive information (e.g. data entry,

customer service)

Technical (71%) - scientists,

programmers, engineers

Sales (29%)

Gender MaleFairly equally split between male and

femaleMale

[1

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Comparison of Insider Crimes - 2IT Sabotage

Theft or Modification for Financial Gain

Theft for Business

Advantage

Target Network, systems, or data

PII or Customer Information

IP (trade secrets) – 71%

Customer Info – 33%

Access used Unauthorized Authorized Authorized

When Outside normal working hours

During normal working hours

During normal working hours

Where Remote access At work At work

Recruited by outsiders None

½ recruited for theft; less than 1/3

recruited for modLess than 1/4

Collusion None

Mod: almost ½ colluded with

another insiderTheft: 2/3 colluded

with outsiders

Almost ½ colluded with at least one insider; ½ acted

alone; 25% stole for foreign gov/org

[1

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What Can You Do?Review CERT’s Common Sense Guide to Prevention

and Detection of Insider Threats

http://www.cert.org/archive/pdf/CommonSenseInsiderThreatsV2.1-1-070118.pdf

Version 3 to be published in January 2009

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Tools for Preventing or Detecting Insider

Threats

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Change ControlHelp to prevent or detect

• Planting or downloading of malicious code or unauthorized software

• Unauthorized modification of critical files• Unauthorized changes to source code• Unauthorized installation of hardware devices

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Data Leakage ToolsHelp to prevent or detect accidental or intentional

leakage of confidential information• Emails• Documents• Printing, copying, or downloading • Removable media

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Network/Employee Monitoring ToolsHelp to detect

• Unauthorized access• Suspicious activity around resignation• Unauthorized escalation of privileges• Anomalous user activity

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Identity Management Systems

Help to • Prevent creation of or detect usage of backdoor

accounts• Implement and maintain access control• Disable all access upon termination

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OthersEncryption

Physical access control systems

Automated data integrity checks

Backup and recovery systems

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Contact InformationInsider Threat Team Lead:Dawn M. CappelliTechnical Manager, Threat and Incident ManagementCERT ProgramSoftware Engineering InstituteCarnegie Mellon University4500 Fifth AvenuePittsburgh, PA 15213-3890+1 412 268-9136 – Phonedmc@cert.org – Email

http://www.cert.org/insider_threat/