Prestige & Discreet Security Services For Discerning Clientele · the shutters in the process. The...

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Prestige & Discreet Security Services For Discerning Clientele

Transcript of Prestige & Discreet Security Services For Discerning Clientele · the shutters in the process. The...

Page 1: Prestige & Discreet Security Services For Discerning Clientele · the shutters in the process. The offenders rammed the window and attempted to steal the contents of the display but

Prestige & DiscreetSecurity Services

ForDiscerning Clientele

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Welcome to Probe Concierge and SecurityServices Limited.

Our sister company, Probe Investigations (UK) Limited, was formed back in 2000

by two former police detectives and in those early days the company was

primarily concerned with providing surveillance services to corporate clients.

In 2001, the company welcomed an approach from a retail jeweller that had

experienced some problems, including an armed robbery at one of its

showrooms. The company was able to deal with this one client in complete

isolation and consequently tailor services specific to the needs of that client.

Within a matter of two months, another retail jeweller approached the

company, having also experienced a serious robbery. The second client had

observed the service Probe had delivered and wanted the same at their

showrooms.

There followed a steady line of enquiries as retail jewellers suffered attacks at

their premises or lived in fearful anticipation of crime. Steadily, Probe grew its

customer base around the retail jewellery sector and, in effect, became

specialists in that field.

The company understands the high standards that are demanded by jewellers.

We understand the high risk involved.

The company has worked hard with its clients to develop best practices and to

encourage ‘target hardening’ through raising awareness and preparing for any

crisis situation. This is a continual process.

The company continues to provide investigative services and these account for

more than half our business. This added resource has been very useful to our

clients on a number of occasions when investigating staff dishonesty and

debtors. We have also been able to deploy surveillance operatives in response to

intelligence alerts.

The company is very proud of its reputation and moves swiftly to deal positively

with any problems or complaints. Thankfully, these are very few and far

between. Probe Concierge and Security Services Limited enjoys excellent

working relationships with all its clients. We are true to our claim that we work

with clients and not just for them.

Today, we have an established team of security operatives, including a number

that are licensed to conduct close protection operations. Alongside them is an

equally proficient team of investigators.

The company is overseen by Managing Director, Peter Farrington, a co founder

of both Probe companies. Peter is a former police officer and currently a proud

member of The Association of British Investigators and The World Association

of Detectives. The security team is directly managed by Paul Campbell B.A.

(Hons) who is an experienced security professional and member of the

International Professional Security Association. 3

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The Benefits of Security Operatives

Before we address the benefits of deploying security guards at premises, we

must first examine the perceived problems that accompany such a decision. The

first problem of course is the cost. Probe Concierge and Security Services Limited

operates a very attractive fee structure and will discount fees to those clients

that are multiple users of our services. In the security profession, there is a world

of difference in terms of quality. For example, a guard that protects a building

site overnight would not attract the same level of fees as a polished guard that

interacts with clients’ customers at a prestigious showroom.

There is a false perception that guards deter customers from visiting premises.

This isn’t so. The general public are very used to seeing guards at retail

establishments in every town and city across the UK.

There is a further perception that guards damage the image of a brand. We

agree that this is possible. We have witnessed guards at premises who have

been slovenly, scruffy, dozy and generally ineffective. We have heard guards

using inappropriate language or simply speaking when they shouldn’t be. This

is attributable to a number of factors – poor selection process, poor pay scale,

poor training, poor customer liaison and poor supervision.

The benefits of having quality security operatives far outweigh the negatives.

Firstly, the presence of a guard offers an immediate deterrent to potential

criminals. The equation is similar to installing a burglar alarm on a house. It may

not necessarily prevent the determined burglar but it will redirect most

prospective offenders to weaker targets.

Costs are tax deductable. It is a valid business expense and, in most cases, the

profit generated by our clients’ business will attract a level of taxation that can

absorb the cost of security services.

The investment in quality guards can be considered as a means of brand

enhancement. The presence of a smartly dressed, customer friendly operative at

the door of premises indicates a level of prestige.

Staff performance is enhanced by the presence of an operative. They relax in the

knowledge that the entrance is now under control and entrants to the premises

are being vetted prior to admission. It allows high value goods to be

demonstrated with more freedom and confidence.

Staff are reassured that, in the event of a serious incident, our operatives will

boldly deal with the matter. We have always done so.

The guard will attend to customers as they enter and leave. This is vital to ensure

that the customer’s visit is remembered positively and a return or

recommendation can follow. It is particularly useful during busy periods or when

staff levels are low as the operatives are all capable conversationalists and can

attend to customers until a staff member is a position to take over. This is

practiced routine.4

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At times, especially leave periods, lunch breaks etc, there may be low staff levels.

The presence of a guard allows for greater flexibility in this respect as the

minimum requirement for shop floor presence can be retained with the

inclusion of the operative.

Our guards are vigilant at all times. They are not sentries. Their role includes

carrying out observations and reporting suspicious activity. This aspect of their

role cannot be carried out by our customers’ staff. It is a vital part of crime

fighting as the objective is always to prevent the commission of crime ahead of

tackling criminals in the act.

For customers that have previously used other suppliers, our services are a

welcome improvement. This is partly attributable to our particular expertise and

‘hands on’ approach but overall, it is the quality of our operatives and the

manner in which they carry out their duties that is impressive.

For customers that have not previously used security services, they have

gradually adjusted and we are confident that they would never be without a

security operative ever again.

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How we deal with actual incidents

Though the presence of a guard will be sufficient to deter the majority of

criminals, there is a further level of criminality. In the last decade our presence

at showrooms has displaced offenders and forced them to select alternative

targets for their attacks. We have had relatively few serious incidents to deal

with. On those occasions, we are pleased to say that our guards have utilised

every ounce of their training and their experience. Our team has stood and

faced the criminal enemy to protect the staff, customers and stock that we are

there to guard.

Detailed below are the incidents that have arisen.

Robbery in Chester

Three offenders were involved in this incident. The first offender approached the

door of a jewellery showroom. He was wearing a suit and on the face of it,

appeared to be a genuine customer. As the guard opened the door, the offender

pushed against it, to stop the guard closing it straight away. He produced a

handgun and began pointing this at the guard. At the same time, two

accomplices were able to push past the first offender and enter the shop.

Our guard grappled with the gunman and finally propelled him out of the store

and slammed the door shut. The gunman fled. By this time, the two offenders

were smashing their way through display cabinets and windows inside the

showroom while staff looked on, terrified. Our guard then managed to confront

the two hammer wielding offenders and enable the staff to evacuate the

premises via a rear exit using a pre determined drill. The offenders fled the

showroom via the front door with a minimal amount of stock.

We took control of the scene until the police were in attendance. Following their

investigations, the offenders were identified as being Estonians and extradition

proceedings led to convictions in the British courts

Attempted robbery in Manchester

A lone gunman approached a jewellery showroom and waited at the door until

the guard opened it. He then produced a handgun and pointed it at the guard’s

chest. The guard took hold of the man by his arm and repelled him out into the

street, whereupon he fled the scene, empty handed.

Attempted robbery in Altrincham (1)

Three masked offenders aboard a stolen car drove at high speed towards the

showroom. Our guard saw them coming and raised the alarm and commenced

the evacuation drill. He brought down the external window shutters.

The offenders rammed a display window with the vehicle and then attempted

to remove the contents of the display. Our guard was joined by a passing

member of the public and managed to disperse the offenders. Our guards

captured one, unmasked him and handed to him to the police as they arrived.

The remaining three all fled and were later arrested by police.6

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Attempted robbery in Altrincham (2)

Almost identically, three offenders aboard a stolen car approached the showroom.

Again, another guard this time, spotted them and raised the alarm, bringing down

the shutters in the process. The offenders rammed the window and attempted to

steal the contents of the display but on this occasion a police vehicle arrived at the

scene almost immediately and the offenders fled. They completed their escape by

hijacking a passing car which was later found burnt out.

Attempted robbery in Crewe.

A high street jewellers was targeted by offenders in a high powered stolen car.

Our guard observed the vehicle approaching and realised that they were about

to strike. He activated the shutters and implemented the evacuation drill. The

offenders were unable to reach the windows and fled empty handed.

Attempted robbery in Liverpool

Two offenders were admitted to the store by staff using a remote control device

which is against our advice. As our guard stepped forward to take control of the

door ( having been standing a short distance away from it assisting staff) one

of the offenders jammed a gun in his chest and began shouting instructions to

‘get down’ to the staff. Our guard implemented his training and spoke slowly

to the offenders, thus taking control. They attempted to break a display window

but failed. The offenders then fled the scene. Nothing was stolen. Our guard

regained control and managed the scene.

Robbery in Liverpool (1)

One Saturday morning in December, one of our guards was manning a

showroom that has an open door policy. A customer was inside the showroom

viewing a high value piece and this had led to our guard closing half the double

door and then positioning himself in the open aperture to prevent a ‘snatch

and run’ offence. Then, the guard saw a vehicle approaching through a

pedestrian only zone. Aboard the car were four masked men.

The first offender leapt out and attacked the guard with an axe. Our guard

defended himself and sent the offender sprawling. This allowed enough time to

withdraw into the showroom and close the door. He instigated the evacuation

procedure immediately.

The guard then activated all security devices including smoke cloak while the

determined offenders battered the door with axes and hammers. Finally, the

door yielded and the offenders broke through into the showroom. However,

due to the thick smoke, the presence of our guard and the time lapse since their

arrival, the offenders were reduced to a lame attempt at smashing a display case

before fleeing empty handed. All staff and customers were safe and unharmed.

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Robbery in Liverpool (2)

Shortly after Christmas, one Monday morning, a stolen car screeched to a halt

outside a jewellery showroom in Liverpool. Our guard reacted spontaneously

and sounded all the alarms while lowering the window shutters in anticipation

of an attack. He directed staff to withdraw to a pre arranged safe place and

calmly coordinated them as the staff coolly removed stock to safety from the

windows as they went!

Three men began to systematically attack the display windows. The fourth man,

struck the door with a sledgehammer on 16 occasions

Our guard realised it was imperative to prevent the offenders entering the

showroom because once inside, the staff were at high risk and the high value

stock was much more accessible. The guard placed all his body weight against

the door to resist the attempts to enter it. CCTV footage later revealed that the

offender ran at, and struck, the door on 16 occasions while our guard stood fast

to stop the frame buckling and ultimately stopping them entering the store.

The offenders finally penetrated one window and fled with a relatively small

number of items.

Robbery in Bolton (1)

Our guard was carrying out an external patrol at a showroom that is positioned

at a three way junction and has a number of ‘blind spots.’ His keen observations

caused him to notice, at some distance, two female members of the public that

expressed a look of surprise. He realised that they were reacting to something

they had seen and this caused him to investigate. He then discovered three

masked men, dressed in boiler suits and carrying sledgehammers had alighted

from a car further along the road and were running towards the showroom in

such a way that they had clearly hoped not to be seen by anybody inside the

premises.

Our guard raced to the premises and raised the alarm, evacuating the staff

immediately while securing the door behind him.

The offenders pounded the door until it gave way. They were able to enter the

premises and attack some internal display cabinets. However, the staff were

safely out of the way and police assistance had been summoned. Our guard was

then restricted to shouting warnings to the offenders and providing a

commentary on his radio, coordinating the town centre CCTV room to the

situation. The gang were forced to flee with a limited amount of stock.

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Robbery in Bolton (2)

At the same showroom, a second attempt was made. On this occasion the

guard was inside the premises as a gang of masked men arrived and tried to

force their way into the premises. Our guard took control and evacuated the

staff while calmly double locking the front door.

In the interim period, smoke cloak had been installed and the guard duly

activated this while providing commentary over the radio and ensuring that the

police were summoned.

The offenders managed to break through the door but were disorientated in the

thick smoke and by the shouting of the guard who was concealed amongst it.

They fled the scene.

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Conspiracy to Rob

Our guard was on duty in Manchester city centre when he carried out an

external patrol. He noticed a male standing in a doorway across the road from

the premises he was guarding and observed the male apparently talking into

what he thought was a concealed telephone.

Our guard monitored the situation covertly, and then observed a second male

loitering in the vicinity who appeared to be out of place. Fortunately, a police

vehicle arrived in the area and our guard was able to discreetly communicate

with the officers who then began to approach the first suspect. As they did,

both males ran off in different directions, pursued by the police officers. The first

male was detained nearby and found to be in possession of a two way radio

concealed in his coat. It was switched on and was receiving frantic messages

from his accomplices. Also in his possession was a metal bar purposely bent to

allow it to fit around the back of the offenders hand like a knuckleduster. It is

believed that the purpose of this item was to threaten staff with and also to

smash display cabinets at the showroom.

The male was arrested and found to be a well know criminal from Liverpool. He

was charged and bailed. While awaiting a trial date, the male was again

arrested, this time in Liverpool during the commission of an armed robbery at a

betting shop.

Conspiracy to Steal (1)

Our guard was on duty in a showroom at Chester when a male customer

arrived. He sat at a desk while a member of staff attended to him. The male

asked to see high value goods. Our guard’s attention was drawn to the male

because although he was wearing a suit, it was ill fitting and inconsistent. A

second customer had arrived separately and was browsing in the showroom,

attended to by a member of staff. Again, our guard assessed the situation and

considered that the behaviour of this man was unusual. He communicated his

suspicions using a codeword system, thus alerting staff.

The guard carried on monitoring the two males and realised that the seated

man, was watching the second male in a mirror, positioned at the desk. Our

guard then placed himself in the view of the male and ensured he was aware

that he was being watched.

The guard’s body language and discreet intervention was sufficient to displace

the two men, who quickly made their excuses and left. The police were

informed and they advised that the two offenders were known to them and that

enquiries were ongoing. The pair appeared to be about to commit a snatch and

run offence.

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Conspiracy to Steal (2)

A guard was on duty at a Manchester city centre showroom when he noticed a

man had walked past the premises on two separate occasions in the previous

few minutes. He withdrew into the showroom in order to be able to monitor

the man covertly. He then saw him walk to the window of the showroom and

pretend to browse the stock but, at the same time, press his hands against the

glass, testing its strength and rigidity.

The guard made himself known and the man walked quickly off. Our guard was

able to communicate this information to further members of our team

positioned at other showrooms in the vicinity and from there; our team

monitored the male while coordinating the CCTV system in the city centre and

directing police patrols to him. The male joined a female accomplice in a nearby

cafe and the two were intercepted by police. The man was found to be in

possession of a spring loaded centre punch which we believe he intended to

break glass with.

Both the male and female were known to the police and already wanted by

them for other offences of theft in the vicinity. They were duly arrested.

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Day to day incidents

Suspicious incidents are a regular occurrence. These range from peoplebehaving

oddly to taking videos or photographs of premises. Our team have identified

persons carrying out reconnaissance at showrooms, driving by in stolen vehicles

and in general, assessing the potential for crime at the locations we protect. By

dealing with these incidents on the spot, we disrupt the offenders’ planning and

more importantly we reveal to them that we are there to obstruct them.

It is vital to realise that the above list describes incidents that have happened

over a ten year period across a wide geographical area. The information tells us

that our presence has a definite deterrent value but when offenders seek to

attack the premises we guard, our team provide an impressive and effective

response.

Probe Concierge and Security Services Ltd has created a number of documents

that are designed to be informative and useful to our clientele. They are used to

develop best practice and to raise awareness. Again, this further underlines our

approach in working alongside our customers and not just for them.

HERBERT BROWNSECURITY POLICY STAFF

HANDBOOK

RETAIL JEWELLERYSTAFF

SECURITY AWARENESS

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Major Incident FormWhen completing form PLEASE TICK ALL the features that apply (there may be more than one). If you don’t

know then do not guess – simply leave it and go to the next question.

Please take great care in completing this form. Do not discuss your answers with anybody else; this will only

cause confusion and doubt. Take your time. If you are uncertain of the meaning of a question or cannot answer

it, then leave it blank. It is not a competition.

Full Name: ________________________________________________________________________________________

Contact Address: ___________________________________________________________________________________

_________________________________________________________________________________________________

___________________________________________________ Postcode: _____________________________________

Contact Telephone Number: Home: ______________________________________________________________

Mobile:______________________________________________________________

The Incident:_______________________________________________________________________________________

_________________________________________________________________________________________________

_________________________________________________________________________________________________

Where incident occurred: _____________________________________________________________________________

_________________________________________________________________________________________________

_________________________________________________________________________________________________

Date incident occurred:_______________________________________________________________________________

Time incident occurred: ______________________________________________________________________________

Time incident finished: _______________________________________________________________________________

The Lodge, Edwards Lane, Hunts Cross, Liverpool L24 9HWTel: 0845 520 7777 (office hours only) � Fax: 0845 520 7778Email: enqs@ probeuk.com � website: www.probeuk.com

St John’s House, Greenfield Walk, Huyton, Liverpool, Merseyside, L36 0XP - Tel: 0843 290 9210

NEWSLETTEROctober 2013 No:1

Probe Concierge & Security Services Ltd Open for BusinessProbe Investigations (UK) Ltd are pleased to announce theintroduction of its new sister company Probe Concierge andSecurity Services Limited. Our sister company will deal exclusivelyin the security aspects of our operation and also offers additionalservices including CCTV Installations, Alarms, TechnicalSurveillance / Counter Surveillance and Access / Egress Systems. The introduction of the sister company will act as a one stop shopfor any security requirements. For more information why notperuse our new website at www.probesecurityservices.com oremail us at [email protected]

Police are on the hunt for a 15 stronggang of raiders after a £1 millionrobbery in Paris. On 7th September2013 two well dressed men wereallowed to enter the locked door ofVacheron Constantin store. Once thedoor was open they held it ajar toallow a crowd of hoodedaccomplices to enter the store.

The gang is believed to be 15 strongand suspected by police to be Romagypsy. Once inside the gangproceeded to smash displaycabinets at the store and left thestore with around 20 watches worthup to £1 million. A 24 year oldRomanian and a Moldovan aged17 were arrested shortly afterwardswhile 3 more Eastern Europeanswere held on Saturday. Nobody washurt during the raid but staff andcustomers were severely shaken

Probe Concierge and SecurityServices Ltd is aware that theseaudacious and often violent attacksare increasing. The modern criminalcarries out extensive research toselect target premises. Remember,criminals are prepared to travel.With the increase in more budgetairlines international criminals arealways within reach of UK shores.We must prepare ourselves forfurther repeat offences. It is very

important that we understand whatwe are faced with. Remember toexchange information and keeprecords of anything suspicious.

IN THIS EDITION:

• InternationalSecurity News

• Probe ISO Certificated

• Probe Pioneers

• Managingyour Event Security

• Christmas is Coming - are you prepared?

• Other News

• Meet our Team

International News - Paris Jewellers Raided

France: A CountryHit By Heists

The spate of robberies hasspawned an unprecedentedphenomenon: a Facebook pagesupporting a French jeweller whoshot dead a teenage robber inSeptember. The page has so fardrawn 1.6 million "likes."

Shop owner Stephan Turk's actionhas divided France, withsupporters arguing for the right todefend ones property amid ageneral climate of insecurity, whilecritics condemn the use of violenceand vigilantism.

In the UK, of course, we have seensimilar news when villains havebeen on the wrong end of violentacts committed by victims of crime.The key is to avoid being in thatposition in the first place byimplementing proper proceduresand offering a clear deterrent toprospective criminals.

France has been hit by a series ofhigh-profile jewellery robberies thisyear, and gangs from EasternEurope are believed to be behindmost of them.

The most spectacular of these wasat a seaside resort’s Carlton Hotel,where thieves made off with jewelsworth more than 100 million eurosin a raid in late July. In early August, four men rammed their car into anupmarket jewellery store which wasalso near Place Vendome in Paris,making off with a two-million-eurohaul.

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Head Office: St. John’s House, Greenfield Walk, Huyton,Liverpool, Merseyside L36 0XP

Tel: 0843 290 9210 - Fax: 0843 290 9211

Email: [email protected]

Website: www.probesecurityservices.com

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What makes the difference?

Probe Concierge and Security Services Limited is very different to any

other supplier of security services. Here are a dozen features of the

company that make us stand out from the crowd and are very

attractive to new customers, particularly within the retail jewellery

sector –

1. The company doesn’t just stop at providing manned guarding

services. As our name suggests, we carry out investigation work on a

commercial basis and can supplement our security services with

various ‘add ons’ from time to time.

2. We have always had an ethos of working with our customers and not

just for them. We have a close relationship with all our clients and

maintain an understanding of their likes, dislikes and everyday

requirements as we go along.

3. We have an input into the security planning of all our clients. This

begins with an initial assessment, delivering advice and training and

in some cases, writing or reviewing security policy.

4. We keep our clients informed of trends in criminality by delivering

refresher training, circulating on the spot alerts and by distributing

our regular newsletter.

5. Behind the scenes, our managers and investigators are involved in

gathering intelligence and liaison with other parties, notably police

forces, town centre security teams, security managers and insurers

groups.

6. Our team is handpicked. We never advertise vacancies. Our operatives

are paid well above the average level in this sector. This ensures that

we can be highly selective; we retain staff long term and provide an

incentive to remain focused and disciplined.

7. Our team is closely supervised by our security coordinator.

Additionally, we distribute feedback forms to each of our clients and

carry out mystery shopping operations to ensure that our guards

deliver top quality service all the time.

8. Our team attend regular refresher training sessions, arranged by the

company. This ensures they bond as a team and have a clear

understanding of the company’s expectations and standards.

9. Our service doesn’t stop at providing guards to showrooms. We

assist our clients in planning exhibitions and functions, transporting

stock and controlling the scene at an external event.14

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10. We provide a 24 hour response service as part of our package to

accompany staff to premises out of hours in the event of an alarm

activation or incident that requires attention.

11. We understand the importance of adding value. Our guards are

always smartly dressed, clean and very presentable. They present a

welcoming, positive image to any visitor or customer at the premises

we service.

12. Our team is focused on customer service. We ‘meet and greet’

customers and direct them as appropriate. This creates an upmarket

atmosphere at showrooms and improves the overall experience of

the customer.

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What do others say about us ?

2010 saw the first ever Crimestoppers Awards on Merseyside. Following two

violent and audacious robberies in Liverpool, two of our operatives were

proposed as candidates to receive the ‘ Retail Crimestopper of the Year Award’

in recognition of their bravery and determination tackling the offenders.

The selection panel found that they could not separate our two operatives and

on that basis, they shared the award as joint winners.

Our two operatives, Ian Pugh and Will Freeman Dunn are pictured below,

accepting their awards.

Will Freeman Dunn receives his award.

Ian Pugh receives his award.

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Pictured is our guard Will Freeman Dunn receiving a gift from Malcolm Edwards

of the Security and Audit Dept, Aurum Group Holdings in recognition of his

brave actions in tackling a gang of armed raiders at a jewellers showroom in

Liverpool. Also pictured is Ian Rigby, showroom manager. Our client was

sufficiently impressed by the actions of our operative, that they very kindly

presented him with a gift to acknowledge their appreciation. 17

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Probe Concierge & Security Services Limited measures performance in

many ways but there is no substitute for customer feedback. It is

crucial that we know whether we are reaching our high standards

continually. We would like to share some typical feedback with you:-

“Probe Concierge & Security Services Ltd provides retail security at our Prestons

of Bolton store and Cottrills store in Wilmslow. Their retail security operation is

both professional and reliable and we continue to receive a high level of service

from them at all times.”Janet Beard. - Cottrills, Wilmslow

“Boodles have been using the expert security services of Probe Security for a

good number of years now and we are extremely satisfied. Over these years

there have been 2 or 3 major incidents which required immediate response and

in every case it was handled in a professional way.”Nicholas Wainwright - Managing Director, Boodles

“Probe Concierge & Security Services Ltd is a very professional set up. The

security guards are polite, very smart and engage with the customers when they

enter and exit the store, whilst maintaining a sense of alert and purpose at all

times. I would thoroughly recommend them to any professional business.”Peter Wong Wongs Jewellers, Liverpool

“We have been using Probe Concierge & Security Services Ltd for over ten years

for our showrooms in the North West. They provide us with excellent, well

trained and professional Security Guards that we can always rely on and we

receive exceptional service. Many of their guards often go above and beyond the

call of duty. Our relationship with Probe Investigations is built upon trust, loyalty

and friendship.”Selina Campbell - Boodles Liverpool

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“We at John Pass Jewellers have been using the services of Probe Concierge &

Security Services Ltd for two years. Their staff are always well presented and

exude a professional image. They provide a bright and cheerful welcome to our

customers and are always open and receptive to our concerns. Their experience

provides peace of mind for our showroom staff.”Andrew Pass - John Pass Jewellers, Crewe

“Probe Concierge & Security Services Ltd have provided the security services for

Hancocks Jewellers for close to six years now. Their guards are always

professional throughout. Their timekeeping, appearance and most importantly

to Hancocks their reassuring presence always of the highest standard. I would

recommend Probe Investigations for all businesses that require that extra level

of knowledge in protecting stock, staff and customers alike on a daily basis.”Steve Highton - Hancocks, Manchester

“Probe provide us with a discreet professional service. The guards they provide

create a first good impression with our customers, whilst maintaining a high

level of vigilance. All of their team are well mannered, courteous, and add value

to any showroom.”Marie Roan - David M Robinson Ltd

“We have been delighted by the service that we receive from Probe Concierge

& Security Services Ltd during the many years that we have employed them to

protect our showrooms. Throughout this time, the company and their staff

have always been utterly professional, flexible, smart and extremely diligent. I

cannot recommend Probe Concierge & Security Services Ltd and their staff

highly enough.”Karl Irwin - David M Robinson Ltd

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Head Office: St. John’s House, Greenfield Walk, Huyton, Liverpool, Merseyside L36 0XP

Tel: 0843 290 9210 - Fax: 0843 290 9211

Email: [email protected]

Website: www.probesecurityservices.com