President’s MMessage

President’s MMessage

Economic conditions and the effects of the September11th attacks seem to be dominating the media. How

these are affecting or will affect our law firms certainlyaffects our lives as legal administrators. Already TLOMAhas reacted with three relevant presentations.

Peggy Grall talked to us at TLOMA's October generalmeeting on managing people in uncertain times. Two ofour special interest group sessions are on disaster recovery,one covering people, paper and premises and the othercovering information technology. The three presentationscover a gamut from emotional responses and productivityissues to information backups, safety and security.

Overlaying all of the above is getting on with business.But how do we plan for getting on with business when somuch is changing? The reality is that change is a part oflife as much as it is a part of business in general and, to us,legal administration in particular. Can any of us remembera year that didn't change dramatically, whether it was sig-nificant changes in our personal lives, dramatic firmchanges like merging, downsizing, moving or technologysystems or less dramatic changes in staff or technology?Any one change can be a challenge but changes rarely hap-pen one at a time.

Economic changes can affect us more broadly. Anyonewho's been involved with the legal profession for a fewyears will have seen both soft times and buoyant times.And we've certainly seen hectic times.

So how do we plan/forecast/budget today for the comingyear? The same as always. Law is a people business. We

November 2001

Inside this Issue

❖ Ask a Technology Expert

❖ Book Review

❖ Conference Sponsors andContributors

❖ CSALT Tips

❖ Editor’s Corner

❖ LPIC’s Proceeds Of Crime ActQ&A Seminar

❖ Managing People In UncertainTimes

❖ New Members

❖ President’s Message

❖ Tales From The Trenches

❖ The Future of Work

❖ TLOMA Compensation &Benefits Survey Results &Trends

❖ Specialized Practices DemandSpecialized Marketing

❖ Sponsors--TLOMA 13thAnnual EducationalConference

❖ Vendor Exposition

❖ Website Of The Month

❖ Why I Can’t Make It To WorkToday

❖ Word Origins

Schedule of Events

November 27 - The Magic of Partnering

- Lowering Client Legal Costs

December 4 - Executive

December 7 - TLOMA Social

December 10 - Finance SIG

January 8 - Executive

January 17 - General Meeting

January 22 - IT SIG

Single issue: $5.00Yearly Subscription: $25.00

need people to gener-ate the work, do thework and bill and col-lect for the work. Weneed to provide peoplewith the tools theyneed and the places todo the work. In these,very little haschanged.

The bottom line is it'sbusiness as usual. Soas we manage thebusiness through theclosing quarter of2001 and plan for theyear ahead, the plan-ning process will takeplace as usual. Thepeople, the fees, thepremises, the costs.Remember, we're allin this together. Andyour guess is as goodas mine.

Happy planning.

Dennis NaultPresident

Director ofAdministration &

Finance, Bereskin & Parr

www.tloma.on.ca 2 November 2001

One of the important initiatives of your TLOMA ExecutiveCommittee and SIG leaders has been to provide excellence in ourprogramming as is evident by the level of speakers and seminarsTLOMA has presented to date and with upcoming sessionsincluding the half day Magic of Partnering workshop.

Another new arrangement this fall has been the reciprocalarrangement TLOMA and the Professional Services MarketingAssociation (PSMA) have created offering members the opportu-nity to attend monthly meetings at member rates. Scott Southwell,Client Services Director @ Thomson Rogers, is President ofPSMA this year, taking over from Carl Friesen, Principal atGlobal Reach Communications, and the program committee ischaired by Debbie Stajonovich, Director of Marketing @ Aird &Berlis LLP. PSMA meets the third Tuesday of each month at theBoard of Trade. Check out their website atwww.psmacanada.com for further information and upcomingevents.

The issues we each face in our respective roles continue to growas new challenges in our industry, the economy, and the worldpresent themselves. The TLOMA and connected resources arethere for the taking. The networking and learning are super. Ifyou have other ideas which you think the Executive should con-sider we'd love to hear from you.

This month's newsletter includes articles highlighting somerecent TLOMA and PSMA seminars, and additional articlesincluding:

Annual Conference - Future of WorkFinance SIG meeting - Proceeds of CrimeHR SIG meeting - TLOMA Compensation and Benefits

Survey Results & Trends October GM - Managing People in Uncertain TimesPSMA October meeting - Specialized Practices Demand

Specialized MarketingTechnology SIG meeting - Ask a Technology Expert - Q&A.

Many thanks to these authors who have generously contributedtheir valuable time and effort to this month's issue for the benefitof our TLOMA members.

Happy reading!

Karen SchrempfFirm Administrator

Fogler, Rubinoff LLP

Continued on page 3

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ASK A TECHNOLOGY EXPERT

On October 30th, Blakes hosted an IT SIG entitled"Ask An Expert" at which members were given the

opportunity to question IT leaders from some of the city'smost respected law firms. The event was chaired by thenew Technology Section Head, Brian McLaughlin, ChiefInformation Officer at Blakes. The expert panel consistedof:

• Venky Srinivasan - IT Director, Stikeman Elliott• Ivaylo Nikolov - IT Director, Davies Ward Phillips &

Vineberg LLP• Charles Bennett - IT Director, Torys• Peter Lamb - IT Director, Oslers, Hoskin & Harcourt

LLP• Dick Jensen - IT Director, Cassels Brock &

Blackwell LLP• Jody Hewitt - IT Consultant, Blake, Cassels &

Graydon LLP• Amar Gill - IT Director, Blake, Cassels & Graydon

LLP

Brian recognized Peter for his efforts as TechnologySection Head during the past year and then turned thepanel over to questions from the audience. A broad rangeof topics were covered over a 90-minute period givingthe panel a great opportunity to share their collectiveexperiences with the group.

Encrypted e-mail - Who is offering this solution?What are the available options?

Peter offered two methods of encrypting e-mail transac-tions: PGP connections with the client and Virtual PrivateNetwork (VPN) point-to-point encryption. The lattermethod, he suggested, does not necessarily provide com-plete encryption and has been known to cause technicaltroubles on the receiving end. The consensus from thepanel was that encrypted e-mail is essentially a client-driven process, given the need in most cases for clients toinstall software on their PC's. Dick pointed out that forlarger clients, this is not always a feasible short-termoption. Peter suggested there is a mixed perception aboutthe necessity of e-mail encryption; some users feel thereis no need for it whereas others, he joked, "...are so para-

CORNEREDITOR’S


noid they send everything by fax". It was also deemedimportant to educate users as much as possible, thus allow-ing the individual to use his or her best judgment when send-ing electronic messages.

Maintenance Contracts - Fixed rates? Hourly rates?Which works best?

Amar commented that the structure of your maintenancecontracts depends on how much your Firm is willing tospend and the risks they are willing to take. "It's purely arisk/reward scenario," said Amar. Signing a hardware main-tenance contract that guarantees two-hour onsite servicecomes with a hefty price tag, but it gives everyone the assur-ance that a downed mission-critical server will be up againin the shortest period of time. Smaller firms usually tend topurchase a fixed number of hours from their vendors and useup the hours over the course of a month. This is a solutionthat works well most of the time, but may not give you acomfortable turnaround time in a crisis situation. "It's allabout the response times," said Venky, referring to the under-lying need for users to be working as soon as possible aftera critical software or hardware failure.

Antivirus - What products are you using?

The most enthusiastic discussion focussed on antivirus toolsand the methods employed to protect networks from bugsand viruses. Charles said that Torys is currently using thesuite of products from Trend Micro, but that he has previ-ously used both McAfee and Norton AntiVirus software."Each one proves to be better than the previous," saidCharles, indicating that the Trend software is filtering outmany bugs previously not detected. Remote web-accessusers at his firm are provided copies of Trend's home com-puter antivirus software, PC-cillon. A product considered tobe very effective in filtering out Exchange viruses wasAntigen (Sybari Software) and Venky discussed the use ofContent Vector Servers, which scan and filter incoming con-tent after it's passed through the Firewall. The method thatwas deemed most effective in preventing viruses frominfecting a network is to disallow incoming e-mail attach-ments that contain executable code. The majority of virusesare spread by .exe, .vbs, .bat and other files containing codethat executes on your computer. For most firms, disallowingthese file-types has no significant impact on productiveworkflow, as the files are rarely exchanged with any busi-

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ness-related objectives in mind. A list of file extensions thatcontain executable code (not exhaustive!) can be found onTechTV's website at the following address:

http://www.techtv.com/callforhelp/projects/jump/0,23009,3015162,00.html.

Videoconferencing - How extensively is it used? Has thequality improved?

Jody discussed the deployment of a videoconferencing solu-tion at Blakes across their five Canadian offices, using hard-ware from Tandberg and bridging services from VSPAN.Jody indicated the quality of service for the conference callsis excellent but stressed the importance of ensuring bothsides of the call are using the same systems to ensure maxi-mum quality and speed. Brian indicated that since the eventsof September 11th, Blakes' videoconferencing hardware hasbeen "booked solid" by members of the firm and they arevery pleased with the overall quality of this solution.

Office XP/Word 2002 - Any plans to migrate? What arethe benefits?

Charles indicated that Word 2002, part of the Office XP

suite, is a direct result of pressure from the worldwide legalcommunity for Microsoft to address the specific needs of thelegal industry. Law firms are document-centric institutions,yet Word 97 did not provide the tools for firms to work effec-tively, necessitating the integration of third party applica-tions (notably Legal MacPac). Word 2002 begins to addressthese concerns by introducing more advanced numberingtechniques, including the ability to edit a number or bullet ina list, or to define a style for a bulleted or numbered list. Thepanel did not feel that the built-in blacklining tools in Word2002 were advanced enough to replace what is offered byDeltaView. Despite the improved feature set, most of thepanel felt it was too soon to pass a definitive recommenda-tion on deploying both Office XP or the XP OperatingSystem from Microsoft.

DeltaView and CompareRite - What are your plans?

CompareRite will not be supported after February 1, 2002and most law firms have decided upon DeltaView as theappropriate successor. Brian indicated that in pilot testing atBlakes, DeltaView has proven to be a clearly superior prod-uct to CompareRite and that the firm is planning a rollout inthe fall. Some members of the panel cautioned about thevendor's unwillingness to be flexible with pricing and licens-


ing arrangements. DeltaView requires the same number oflicenses as your document management system, although therequirements for firms with fewer than 100 lawyers havebeen relaxed to some extent. Asked whether firms currentlypleased with CompareRite could continue using it afterFebruary 1, 2002, Dick noted that in theory you could, butcautioned " … at a closing, something will blow up and youwill have no support".

Given the enthusiasm shown by panel members and atten-dees, the Q&A format for this IT SIG proved to be an effec-tive way to exchange ideas on topics relevant to everyone.

Brian WillIT Consultant

Blake, Cassels & Graydon LLP

Editor's Note - Seminar feedback indicates members obtain valuable informationfrom of a panel of peers in specialized roles in other firms and it is anticipatedthat another IT meeting following the same format will be planned for the new

year.

MANAGING PEOPLE IN UNCERTAIN TIMES

The new challenges for managers in the wake of theSeptember 11th disaster have become tantamount to

learning how to manage all over again. Confronted withemployees' heightened emotional responses, decreased pro-ductivity as well as one's own personal considerations canchallenge the most seasoned manager. The task for managersto be both sensitive and remain focused on business realitiesat a time like this is an awesome job.

Peggy Grall, a Certified Psychotherapist and ExecutiveCoach, spoke to TLOMA members at the General Meetingheld on Thursday, October 18, and offered practical solu-tions to these issues.

While business has always been uncertain, there is now, formany, a sense that our very safety has been threatened. Asleaders - it is time for us to lead!

Key Management Strategies include:• Help employees accept the reality. Encourage them to

talk which helps them to process the sense of loss they Continued on page 6

feel. Assist them in reviewing what has changed vs.what has remained the same. This will help them to dealwith it, so they can move on.

• Be visible. Practice the leadership skill of "MBWA"(management by wandering around). For many, theirsense of stability has changed; they will need to estab-lish a new view of justice, fairness, future and what is"normal".

• Shorten goal cycles. As managers, we need to do somethings differently, (i.e. performance appraisals).

• Expect the best and look for heroes - - encourage, praiseand reward calculated risk taking.

Fear is contagious, but so is optimism. People's reactions,events and external threats are out of our control. As man-

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agers, we can control our reaction to, and participation in,how other's process unsettling events.

This is a good opportunity to review support systems avail-able to staff, for example, Employee Assistance Programs.This is also the time for us to embrace diversity, recognizethe depth, breadth and richness we have in different eyeslooking at problems and finding solutions.

In closing, Peggy challenged us to realize our own power,challenge the meaning we make of the recent events, beunwavering in our quest for balance and give ourselves per-mission to live.

Recognize - this is a difficult, interesting and fascinatingtime for business.

For additional information or to contact Peggy Grall, herwebsite is www.justchangeit.ca. or telephone her at 905-876-1244 ext. 30.

Ellen ChronopoulosHuman Resources Manager

Goodman and Carr LLP

Continued on page 7

LPIC'S PROCEEDS OF CRIME (MONEYLAUNDERING) ACT Q&A SEMINAR

On Tuesday, October 16, 2001 a meeting of TLOMA'sFinance SIG was held at McCarthys. The afternoon's

speaker was Dan Pinnington, Director of PracticePro forLPIC. Dan's objective for the session was to answer ques-tions regarding the implementation of a compliance regimefor lawyers and staff in order to meet their obligations toFINTRAC under the new Proceeds of Crime (MoneyLaundering) Act. With the mandatory reporting of "suspi-cious transactions" start date of November 8, 2001 looming,the seminar was well attended as law office managers con-tinue to prepare their firms for compliance.

Dan began the presentation by reminding attendees thatVersion 3 of the legislation guide was available on LPIC'swebsite (www.practicepro.ca) in addition to a sample com-pliance manual. The manual, jointly developed by LPIC andThe Law Society of British Columbia, has been adapted forOntario lawyers and can be used as a model which can becustomized for specific practices. He also advised the groupthat a Power Point presentation created by LPIC would bemade available to TLOMA members to assist in the trainingprocess. Since the meeting, the presentation has been postedon the PracticePro website.

Dan stressed that lawyers should have a detailed under-standing of the legislation and their responsibilities. Lawoffice staff should also be educated on "suspicious transac-tions" and must be aware of their compliance requirements.

Dan then attempted to clarify several ambiguities of the leg-islation:

1. Legal counsel (not law firms) are subject to the Act, how-ever, employees of the law firm are "caught" by this andare bound by the same obligations.

2. The term "transaction" has both a broad and specificmeaning. A transaction can be both a specific financialtransaction such as the receipt of funds for a real estateclosing. In the broader sense, a matter can have multipletransactions during the course of its development, each ofwhich is considered reportable within a single report.

3. In evaluating if a transaction should be reported, three cri-teria must be met:

• Did lawyers and/or staff engage in activities that triggerreporting obligations?

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client's business operations, including financial backgroundand circumstances specific to the transaction.

Some practical matters which Dan addressed are:

1. Reasonable measures - Lawyers must endeavour toinclude in their report all information relative to the trans-action including documents in the hands of third parties,or agents, in addition to information for the public record.

2. Timing of reporting - A report must be filed within 30days from the time a fact that may point to a money laun-dering offence is detected within the transaction.

3. Obligation to report - This applies only to completedtransactions.

4. Filing of reports - These must be filed electronically if thelawyer has web capability following the formattingrequirements of FINTRAC. Dan suggests keeping paper-

• Was the transaction completed?

• Is the transaction "suspicious"?

Trigger activities are listed in the legislation guide as:

• Receipt or payment of funds other than those received orpaid in respect of professional fees, disbursements,expenses or bail;

• Purchase or sale of real estate, securities, business assetsor entities;

• Transfer of funds or securities by any means.

Once any of these trigger activities has been engaged in,lawyers must weigh the aspects of the transaction in deter-mining if a report is to be made using their knowledge ofwhat money laundering is and whether there are "reasonablegrounds" to suspect that the transaction may be related tomoney laundering activities. In determining "reasonablegrounds", the lawyer must have a comprehension of the


based records which must be kept separate from regularclient files.

Dan outlined several decisions which firms must make inimplementing their compliance regimes:

1. Compliance Officer - Whoever assumes this role musthave direct access to senior management and be provid-ed with the necessary resources to carry out the requiredcompliance regime.

2. Notification to clients - Do law firms send a letter to allclients advising them of their requirements or only clientswho engage in financial activities? There is ongoing dis-cussion with the Law Society and several large firms onthis issue. Further information will be made available onthe Law Society's web site.

3. Who is designated to file reports? Compliance officer,responsible lawyer, manager, staff person?

4. Compliance regime is subject to an annual review by anindependent third party - Auditors or internal?

These and other issues for consideration were addressed dur-ing the course of the afternoon. Dan offered to make him-self available for another information session at a futuredate and has invited representatives of FINTRAC to furthereducate TLOMA members about the manifold requirementsof the legislation.

With cross-border transaction reporting becoming mandato-ry in late 2001, and large cash transactions in late 2002,LPIC will work together with TLOMA as we move forwardin becoming familiar with our obligations under TheProceeds of Crime Act.

Susan MathiaOffice Manager

Daoust Vukovich Baker-Sigal Banka LLP

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TLOMA COMPENSATION & BENEFITSSURVEY RESULTS & TRENDS

As in past years, the Compensation and Benefits Surveypresentation was very well attended. Sue Pringle pre-

sented an overview of the material. Sixty-five firms partici-pated in the survey, down from last year's participation levelof seventy-three. It was noted that the decline is not anunusual trend as some of the smaller firms only require theinformation every two years. Of the sixty-five who partici-pated in the main survey, forty-four also participated in theancillary lawyer survey.

Hot topics of discussion during the presentation were LawClerk and Secretarial salaries. There have been significantchanges over last year. In addition, average number of sickdays used showed another significant increase this year, forthe third year running. The good news is, turnover ratesremained consistent with 1999. Internal equity continues tobe an issue. Administrators and HR managers need to con-tinually consider 'what is the job worth' vs. 'what the indi-vidual is worth' which creates a significant challenge indetermining our compensation and benefits packages.

There was quite a lengthy discussion around benefits and

insurers due to the events on September 11th. Insurance car-riers are reluctant to cover war risk areas. In fact, some car-riers have deleted this from their policies. BenefitAdministrators were encouraged to dialogue with theirproviders to assess how the changes will affect coverage fortheir organizations.

LTD plans are also undergoing changes. Costs of funding theplans are increasing necessitating increased funding toexpense levels. As a result, carriers are becoming veryselective about which organizations they will underwrite.

On the topic of trends, "Balance between work/personalcommitments" is growing. Organizations are trying to putprograms in place to reflect this trend, an example beingtrading salary increases for additional vacation time.

AON participates in Canada@Work Studies. Recent feed-back reveals a low level of employee loyalty and commit-ment which suggests organizations need to develop pro-grams to address these concerns and raise employee confi-dence levels in their employers. Canadian firms are beingresurveyed and you can contact Susan at AON for informa-tion on how to obtain results.

Continued on page 11


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Employees are looking for the best total pack-age with an increased desire for flexibility.Since the events of September 11, employeesseem to be a little more reluctant to move ifthey feel secure in their position with their cur-rent employer. This creates yet another drainon potential candidates for recruitment.People in general are reassessing what'simportant to them in life in terms of balanceand we are seeing the effects already.

This survey is valuable HR material for yourmanagement tool kit. For information on par-ticipating, please contact Sue Pringle @ AONConsulting @ 416.542.5500.

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Speaking to the 23 October meeting of theProfessional Services Marketing Association,Kirke said that it demands an intimate under-standing of the needs of one's market, andwhat it requires in order to feel comfortableabout choosing a professional advisor.

For example, Kirke said, his relationships withstar athletes such as Eric Lindros often startwhen the athlete is quite young - perhaps stilla minor and living with parents. This meansthat often the parents are highly influential inchoosing professional representation, so Kirkemakes sure his image and marketing areattractive to parents, as well as to the athletesthemselves.

Kirke said that at the start of his career, he never set out to represent ath-letes and entertainers. However, he happened into the area, found out thathe liked it and decided to build a marketing campaign that focused onbuilding this practice.

One of his first steps was to discover which news media his target marketrelies upon for information. In his case, this included the sports radio sta-tion The Fan. He became a frequent commentator on this station, on issuessuch as contract negotiations, and this gave him the credibility to minglewith other sports journalists at sporting events. In turn, this meant that hewas in position to be a commentator in other media, such as newspapersand television.



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Lindros' part, but his lack of faith in the team's management.

Providing services such as this help his clients see that heis interested in them personally and cares about them,Kirke said. This turns his clients into excellent businessdevelopers, he added. "They'll talk about you to theirteammates in the clubhouse," and this word-of-mouth isthe best possible source of new clients. "It's better thanadvertising," he said.

Kirke also builds his credibility through more conventionalroutes, such as being a professor of sports and entertainmentlaw at the law schools of both the University of Toronto andOsgoode/York University. This is particularly reassuring toparents of his young clients, and also helps cement his repu-tation for his news media profile.

His work extends past purely legal work, Kirke says. Hebecomes "father-confessor" to many of his clients, helpingthem work through personal issues. This may mean phonecalls at very unusual times.

Kirke said that reporters tend to be creatures of habit, andtend to return many times to a source that has met theirneeds. This means being available for interviews andreturning calls from reporters promptly, being willing tocomment on situations, and giving sound analysis. If asource gets a good reputation in this area, Kirke said,reporters will come back for more, and other reporters willalso call for interviews.

Having a high degree of name recognition is vital for aspecialized practice such as his, Kirke said, much as it isfor a fast food restaurant. Almost any publicity is a goodthing - provided it is not negative, and as long as it con-tinues to associate him with his target market.

It means that when he speaks to a potential client or refer-ral source, that person already associates him with successin this area. Many people in the sports world will com-ment, "I've heard you on The Fan," and out of this namerecognition comes a great deal of credibility.

Often, his position means that he ends up acting as aspokesperson to the media for his client, such as explain-ing that Eric Lindros' unwillingness to play for the QuébecNordiques was not due to any anti-Québec feeling on


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Sometimes, this will mean getting a call from an unidentifiedperson in the small hours of the morning who simply says,"Here, you talk to her." Suddenly, on the other end of the linewill be one of his clients, extremely distraught, and Kirke'sjob is to figure out first who this person is, before he can startworking on her issues.

Clearly, being a lawyer to sports and entertainment celebritiesis not for everyone. However, the unique marketing chal-lenges point the way to the marketing of other niche practicesin any profession. This involves a solid analysis of the needsof the target market, determining how to meet those needs,and then finding out the best way to convey one's under-standing through channels the market finds persuasive.

Certainly professional services firms can learn a great dealfrom the marketing of this practice, which they can apply intheir situations.

Carl Friesen, Past President of the Professional Services MarketingAssociation, is Principal of Global Reach Communications, which providesmedia relations services to professional services firms in Canada and interna-tionally.Carl can be reached at tel. 416.410.4527; [email protected].

THE FUTURE OF WORK

Mandy Sutherland is a Senior Consultant with Steelcase

Canada Ltd's Workplace Consulting group. They work with

leading edge companies to help redefine their workplace

through effective facilitation, vision translation, process leader-

ship and integration skills. I was pleased to introduce her at the

TLOMA Educational Conference in September.

In our changing environment it is important to recognizethat there is a link between our work environment and

our organizational strategy. Many law firms are experienc-ing expediential growth at the same time that we are strug-gling to manage an explosion of information, the ever-increasing speed of business and an effort to keep up withtechnology both internally and externally with clients.

How many of you are getting questions from potential newassociates about the firm's organizational strategy beforethey will consider joining your firm? We have all heard thequestions. Does the firm provide PDA's for associates?

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ABA recent book announcement - PersuasiveComputer Presentations: The Essential Guide forLawyers by Ann E. Brenden and John D. Goodhue(www.abanet.org/lpm/catalog/511-0462.html).Lawyers and law firm administrators in every rolemore frequently are asked to make presentations.This book teaches litigators how to make effectivepresentations in the courtroom and provides tools toassist lawyers and administrators in making presen-tations for clients, prospective clients, internal meet-ings - wherever and for whomever! Media materialand sample presentations also included. Check itout!

Enjoy Cilento’s many award winning VQA wines atyour holiday festivities.

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- 2000 Baco Noir




TALES FROM THE TRENCHES WHY I CAN’T MAKE IT TO WORK TODAYNeed your laugh for the day...this column contains some

true tales of interview incidents and resume bloopers.Those of you who don't interview may find some of the anec-dotes hard to believe.. but if you do recruitment long enoughyou are bound to have a story just as funny. Let me know ifyou have some tales to tell ([email protected]).

INTERVIEW CORNER

Here are some bizarre encounters with job applicants:

The candidate said:. . . .

* "At times I have the strong urge to do somethingharmful or shocking."

* "I am fascinated by fire."

* "I would have been more successful if nobody wouldhave snitched on me."

* "I know who is responsible for most of my troubles."

* "People are always watching me.".

Carr CCorner- Editor's Note: Thanks to Susan Carr, HR & Facilities Manager @ Blaney, McMurtry

LLP, who will bring a smile to your face with . . .

As administrators we hear many good reasons for absen-teeism. Can any of your stories top these?

* My stigmata's acting up.

* I can't come into work today because I'll be stalkingmy previous boss, who fired me for not showing up forwork. OK?

* I have a rare case of 48-hour projectile leprosy, but Iknow we have that deadline to meet.

* I am stuck in the blood pressure machine down at theFood Giant.

* I just found out that I was switched at birth. Legally, Ishouldn't come to work knowing my employee recordsmay now contain false information.

* I prefer to remain an enigma.

* My stepmother has come back as one of the Undeadand we must track her to her coffin to drive a stakethrough her heart and give her eternal peace. One dayshould do it.

* I am converting my calendar from Julian to Gregorian.

* I am extremely sensitive to rise in interest rates.

Interview Corner source: http://naturopathic.org/laughter/jobinterview.html. and http://naturopathic.org/laughter/excuses.html.

Will I have my own notebook computer? Are you equippedfor me to work out of my home on a regular basis? Thefuture of work will find that our most important resource isour talent. Our biggest challenge will be finding, recruitingand retaining that talent. Our workplaces will need to beadapted.

Trends in technology: As a result:Wireless offices People are always "on".PDA's People are always connected.Flat Screen technology Work can be done anywhere.

Internet E-commerce Customers rule.

As we think about space, most of us are still dealing withpartnerships that think the old way. Most law firms are stillplanned with the old model where the senior partners havethe big corner offices, the less senior partners have bigoffices and the more junior the partners and associates theless square footage in the office and the less desirable thelocation. Secretaries are on the inside core in cubicles,clerks have windowless interior offices and who knowswhere the poor accounting and technology departments getlocated.



PLEASE WELCOME OUR NEWEST MEMBERS TO TLOMA:

Name Firm Title

Concetta Connolly Blake, Cassels & Graydon LLP Human Resources Representative

Jacques Fournier Davies Ward Phillips & Vineberg LLP Chief Operating Officer

Gloria Lee Cassels, Brock & Blackwell LLP Supervisor, Client Accounting

Lisa Martineau Cassels, Brock & Blackwell LLP Supervisor, Financial Accounting

Ivaylo Nikolov Davies Ward Phillips & Vineberg LLP Director, Information Technology

Denise Pallotta McMillan Binch Human Resources Specialist

We look forward to seeing you at the meetings.

CSALT TIP OF THE MONTH

MORE WIN95/NT FUN - POWER TOYS(FOR WIN 95 AND NT USERS - WIN98USERS SEE YOUR CD FOR THESE)

(PART 4)

*** EXPLORE FROM HERE This is a simple custom command for all foldersand containers that lets you right-click andchoose "Explore from Here" to get an Explorerwindow that has the target folder as its root.

*** SHORTCUT TARGET MENUFinally, you can get the properties for a shortcut'starget just by right-clicking the shortcut. Thisextension will add to any shortcut's context menuthe complete context menu of its target.

*** XMOUSEFor all of the CS majors in the audience-- makethe focus follow the mouse without clicking, a laX Windows. TIP: To turn it off, use the controlpanel.

*** QUICKRESHere's one we wish was built right in: change DPIand bit depth without rebooting. QuickRes lives inthe notification area-- just single-click (right ORleft) on it to select your new display settings.Does not have an expiration date, but only runson Windows 95.

Some new ways to think about space are as follows:

Activity Based Planning: Individual Work Needs:Teams ComfortMobility ControlFlexibility Tools

Technology: Health & Safety:Access LightingIntuitive HVACFlexible Ergonomics

Psychological

Some new rules that will guide the future of work:

• What you do is more important than who you are.

• You don't have to go to work to work.

• People do not sit in one place all day long.

• The future is not about individuals as much as it isabout teams.

• There will be a shift from efficiency to effectiveness.

Where do we begin? As always, start with the people. Lookfirst at who works together, how they relate, how they learnand how they communicate. Then look at your technologyand how it works with the needs of the individuals and theneeds of the firm. Are you looking at moving to new space?


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New technology puts growing businesses in a difficult position. It seems thevery minute you invest in the latest and greatest, something better comesalong. Well something better has come along—and this time it’s good news.Presenting Artisoft’s TeleVantage®, a full-featured software-based phonesystem.

As technology advances, TeleVantage advances with it. Because there’s noneed to invest in proprietary hardware, it is both easy and cost-effective toupdate and is also more readily scalable to meet the demands of a growingbusiness.

The bottom line: a software-based phone system built on open standardsmeans lower total cost of ownership.

Please call for a free demo CD!

(905) 709-0907

The challenge isn't finding a great phone system.It's finding one that'll still be great in ten years.

Tell your planner that you want them to recommend adesign that will encourage collaboration, new trends intechnology and also to provide for the inevitable changewhile still expressing your organizational culture.Renovating? Look to move the department that is most will-ing to jump into the future and embrace a new style of workenvironment.

A tall order but after all, this is the Future of Work.

Linda RyanManager, Finance and Administration

Aylesworth Thompson Phelan O'Brien LLP

TLOMA TodayAdvertising Rates & Information

The Toronto Law Office Management AssociationNewsletter is published ten times a year from Septemberto June inclusive.

RATES AND COPY SIZEFull Page: 7w x 10h $500.00Half Page: 3w x 10h or 7w x 5h $300.00Quarter Page: 3w x 5h $175.00Specific Page Additional: $30.00

Volume discounts are negotiable.

All ready-to-print copies should be submitted no later thanthe 15th of the month to be included in the followingmonth’s publication. Contact:

Liz BarringtonTel: (905) 472-2002


WORD ORIGINS

Carr CCorner- Editor's Note: Thanks to Susan Carr, HR & Facilities Manager @ Blaney, McMurtry

LLP, who will bring a smile to your face with . . .

Have you ever wondered the derivation of a word or expression? This month's column will explain theorigin of some business and commonly used words and phrases.

HANG IN THERE: This common Americanism, meaning "to refuse to give up" and "to stick with",originally hails from the world of boxing, where managers exhorted exhaustedfighters to finish a bout, even to hang on to the ropes. In recent years the expres-sion has come to be used as common parting words to someone in trouble, or infact to anyone since everyone in this life is usually up against the ropes in one wayor another.

RAT RACE: This saying originated in the 1930's among jazz musicians and fans as the name ofa certain fast dance. It came to mean any difficult, tiring, often meaningless activ-ity in which one struggles to keep up with or ahead of the competition. Today italso means the everyday world of work.

BITE THE BULLET: The cartridge used in the 1850's British Enfield rifle had a paper tube, the end ofwhich riflemen had to bite off to expose the powder to the spark. A rifleman doingthis had to remain clam when reloading in the midst of a battle, giving rise to theexpression to bite the bullet, to stand firm while under attack. Another theory,however, has the expression deriving from the bullet patients bit to alleviate painwhen they were operated on without aid of an anaesthetic.

STICKLER: The earliest sticklers were umpires or moderators at wrestling or fencing matchesand tournaments in the 16th century. Within another hundred years the word wasbeing used figuratively, followed by for example; to describe anybody who unyield-ingly insists on something. Stickler derives from the Anglo-Saxon stithan, "toarrange or regulate".

Quotations Source: QPB Encyclopedia of Word and Phrase Origins by Robert Hendrickson, Facts on Files, Inc. 11 Penn Plaza, New York, NY10001, 1998

WWEEBBSSIITTEE OOFF TTHHEE MMOONNTTHH

WWW.INFOPLEASE.COM

- Whatever fast facts you need, InfoPlease will either produce, or set you on the right course. The diction-ary and encyclopaedia databases are handy quick references and a creative tool for free association ideasearches. Check it out!


Sponsors13th Annual Educational Conference

September 12th to 15th, 2001

Platinum$10,000.00

Gold$5,000.00

Kent Legal

Silver$2,500.00

All Canadian Courier CorporationAMJ Campbell Van Lines

Bar-eX Communications Inc.Bond Street CollectionsThe Cartel Agency Inc.

Creative Training & DevelopmentData Care Software

Dell Computer CorporationDexco Corporation

Dye & Durham Corp. Inc.e-Quisitions Inc.

Flavia Beverage Systems / Imperial Coffee

ForeBase CorporationIron Mountain Canada Corp.

LaserNetworks Inc.Lyreco Office Products

MEDCAN Health Management Inc.Mister Coffee and Services

Ontario Process ServingPitney Bowes Management

Print InfinityThe Richmark Group Inc.

Selena Coffee Ltd.Tenet Computer Group


Vendor Exposition13th Annual Educational Conference


A & M Computer SuppliesAdLib Publishing Systems Inc.The AffiliatesAll Canadian Courier CorporationAlumni Computer GroupAMJ Campbell Van LinesAon Consulting Inc.Bar e-X Communications IncBond Street CollectionsThe Cartel Agency Inc.Computer Supply Express Inc.CONDAR Consulting Inc.Control SystemsCreative Training & DevelopmentDanice Professional ServicesData Care SoftwareDell Computer CorporationDexco CorporationDye & Durham Corp. Inc.e-Quisitions Inc.Echelon Systems Inc.Equitrac Corp.Executive Communications LimitedFit ErgonomicsFlavia Beverage Systems / Imperial CoffeeForeBase CorporationHighlander Business Solutions

IKON Office Systems/IKON Mgmt. Serv.Infoware Canada Inc.Interior Care Ltd.Iron Mountain Canada Corp.Kent LegalLaserNetworks Inc.Leresco - The Leather Restoration Co.Lyreco Office ProductsMainline Services Inc.Marberg LimitedMedcan Health ManagementMister Coffee and ServicesNelson Business MachinesOnCorp Direct Inc.Ontario Process ServingPitney Bowes ManagementPremium SalesPrint InfinityThe Richmark Group Inc.Rideau Inc.Selena Coffee Ltd.Southwest Binding SystemsSumptuous Catering Inc.Tenet Computer GroupViacraft Interiors LimitedThe Document Company - Xerox


Service & Prize Contributors13th Annual Educational Conference


All Canadian CourierAMJ Campbell Van Lines

Bella CaramellaBlissco

Canadian Bar InsuranceCanon Direct

Chocolate SignaturesDexco Corporation

FlaviaGordian Group

Group FourHeale & Associates

IKON Outsourcing ServicesInterior Dimensions

Introtel CommunicationsJohnson & Johnson

KayatKeilhauer IndustriesKing Edward HotelLeatherGifts Direct

Library Service Bureau Inc.

MHW CommunicationsMarberg Limited

National Presentation Products Inc.Office Interior Design Inc.

Oscar ParrotOTA Business Centre

Pitney BowesPlanted Earth

Printing HousePromotional Specialists

PTI TechnologiesRoses Only

SCI InteriorsSDR Promotional

SteelcaseTDX - The Document Exchange

The Richmark GroupThomas E. Jarvis

Wine EstablishmentWright>Ware

ZSA

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December 2001Sunday Monday Tuesday Wednesday Thursday Friday Saturday

IT SIG


PresidentDennis Nault Bus: (416) 957-1675

Fax: (416) 361-1398Email: [email protected]

Vice PresidentCarole Paskin Bus: (905) 315-7744

Fax: (416) Email:

SecretaryKaren Schrempf Bus: (416) 941-8823


TreasurerJohn Gambles Bus: (416) 868-3461


Program Co-ordinatorEdmund Reid Bus: (416) 340-6035


Past PresidentDiane Carty Bus: (416) 369-4120


Liz Barrington Bus: (905) 472-2002Fax: (905) 472-5115Email: [email protected]

FacilitiesTina Pack Bus: (416) 863-4486


FinanceHeidi Vesely Bus: (416) 601-7593


Human ResourcesLaureene Lee Bus: (416) 865-5121


TechnologyBrian McLaughlin Bus: (416) 863-3055


Karen Schrempf Bus: (416) 941-8823Liz Barrington Bus: (905) 472-2002

Edmund Reid (416) 340-6035Liz Barrington (905) 472-2002Kim Kelly (416) 214-5286Chris McGiffin (416) 947-5048Barbara Russell (416) 601-8455Joanne Trudel (416) 369-6623

2001/2002 TLOMA Executive

2001 Conference Committee

2001/2002 Newsletter Committee

2001/2002 TLOMA Section Heads

TLOMA Administrator

TLOMA THANKS TDX (TORONTO DOCUMENT EXCHANGE)

FOR PROVIDING TLOMA COURIER SERVICES.

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January 2002Sunday Monday Tuesday Wednesday Thursday Friday Saturday

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President’s MMessage

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Transcript of President’s MMessage