General Parts, LLC

Serving those who feed the nation

Wow, what a start to the year! The first four months of this year have really kept us hopping. Business is strong, and our newest op-erations in Pensacola and St. Louis are off to good starts. Hopefully, the momentum will continue for the rest of the year. We recently were added as an Elkay Authorized

Parts and Service agency in all locations. We have

started to receive calls in a few branches, and the

service rates they pay are above the street rates cur-

rently in effect in most of our locations. More and

more manufacturers have come to realize that there

is a higher cost to providing good service. Our chal-

lenge is to make sure that they and all of our cus-

tomers receive the value for which they are paying.

A couple of Milestones to note. In May 2015, we

exceeded 300 employees and our inventory is more

than $5,000,000. Bruce Worth Knowing

Individual com-

mitment to a

group effort—that

is what makes a

team work, a com-

pany work, a soci-

ety work, a civili-

zation work.

Vince Lombardi

Distribution Center Update

GP Parts Direct, also known as the Distribution

Center, started in October 2013.

GP Parts Direct in Wisconsin includes one team

of call center sales personnel (5 people) in mar-

keting parts to various customers and is super-

vised by Tim Halsema. The warehouse in-

cludes Receiving personnel headed by Court-

ney Navarre while the Shipping personnel are

headed by Christine Kirt. The entire warehouse

crew (7 people) manages about $1.7 million

dollars of inventory with an shelf stock accuracy

rate of nearly 98%. They are shipping an aver-

age of 250 packages per day and receiving

Business Development

News

2

Chicago Branch—new

Hood after relocation

2

Indianapolis Branch—

new test kitchen

2

Hello GP Pensacola! 3

Welcome staff addi-

tions

3

IT Frequently Asked

Questions (FAQs)

3

Employee Milestone

Anniversaries

4

Inside this issue:

President’s message

May 2015 Volume 17 Issue 3

about 280 parts per day. The team in Wiscon-

sin is headed by Christopher Flessas.

Bill Steed serves as an experienced sales per-

son with contacts industry wide. He has been

promoting parts programs to various chains

and national accounts.

Additional GP Parts Direct Sales are supported

by teams led by Tina Nelson (MN) and Joe

Harrington (NE). GP Parts Direct has in-

creased sales in the first 5 months of 2015 by

almost 15% over the same time in 2014.

GREAT JOB!

Indianapolis has new test kitchen and hood installed!

The Indianapolis branch is showing off their new test kitchen and hood. An Open House is planned for June 3, 2015. They anticipate a large turnout. A tremendous effort to get this permitted and installed was handled by Tim Koehl from our Indianapolis office. Thank you, Tim! Good luck with the Open House!

May 2015 Volume 17 Issue 3 Page 2

Chicago Branch shows off new hood and warehouse

In a recent visit to the Chicago branch, John Schultz, Kevin Schoenheider and Linnea Chrest saw first hand the new hood and work area. Rick Fehring conducted a tour of the facility. Marc Sherman explained the construction of the hood and facility issues with the installation. Rick Fe-hring and John Schultz discussed various safety and training issues. The staff in Lombard Illinois are very proud of their new facility and rightfully so. The facility is designed to house the inven-tory for the Chicago area as well as provide am-ple work space to rebuild Rational Ovens, which is the primary responsibility of Marc Sherman. John, Kevin and Linnea were in the Chicago area attending the 2015 Davisware/Global Edge User Conference.

Q. Why can’t I scan directly into Global Edge (GE)?

A. Scanning directly into GE is no longer supported, you can scan to a directory, and then add

that scan to GE.

Q. Is it okay to listen to internet radio at work?

A. As long as you are not connected to a GP network through direct cable or WIFI.

Did you know? By using the Ctrl & A key on your keyboard you can copy data in a GlobalEdge display

box, then use the Ctrl & C keys to copy the data for insertion into an Excel spreadsheet. Open the excel

spreadsheet, place your cursor where you want to place the copied data and press the Ctrl & V keys.

Frequently Asked Questions (FAQs)

Denver CO—Technician Jonathan Rue

Kansas City MO—Loni Baysinger

Oklahoma City—Technician Richard Yeager

Pensacola FL—Technician Dan Reboulet

Illinois—Technician Keith McCormick

Fort Wayne IN—Dispatcher Amy Goodwin

Louisville KY—Service Manager Jeff Wright

Phoenix AZ—Techicians James Blaine, Michael

Cervantez, Greg Merritt and Dispatcher Emmanuel

Torres

Waukesha WI—Technicians Brandon Kettleson and

Robert Arnold

Distribution Center—Shipping Supervisor Chris

Kirt, Warehouse Specialists—Jonathon Matson, Re-

turns Processor—Jessica Bergum, Parts Specialist—

Kathleen Kehoe

Welcome all new staff additions!

May 2015 Volume 17 Issue 3 Page 3

General Parts Group opens its first branch in Florida

General Parts Group is pleased to announce the

opening of its 19th location in Pensacola, Florida. This

new branch opened on April 15th and is a 24/7 365 full service location offering repair and maintenance

services as well as O.E.M. replacement parts. The ser-vice area covered will include the metro Pensacola

area and other towns and cities within a 100 mile ra-

dius including Mobile, AL. All major equipment types will be supported includ-

ing all forms of commercial foodservice equipment as well as ware washing, refrigeration and HVAC.

The Pensacola office of the General Parts Group has

been appointed to act as an Authorized Parts Distribu-

tor and Warranty Service Agent for over 65 major

manufacturers of commercial restaurant equipment.

Staffing includes a service manager, dispatcher and

several technicians. Some of these people are new to

General Parts, others transferred from other offices.

They are off to a good start!

Health Challenge News! Shape Up had 90 participants on 15 teams

Step challenge has 87 (many new) participants on 18 teams

11311 Hampshire Ave S

Bloomington, MN 55438

EMPLOYEE MILESTONE ANNIVERSARIES 20 YEARS

Jim Anderson Master Certified Technician Fargo, ND

10 YEARS

Larry Link Certified Technician Indianapolis, IN

Brandi Matson Warranty Credit Specialist Waukesha, WI

5 YEARS

Dan Sudhoff Field Service Manager Fort Wayne, IN

Phone: (952) 944-5800

Fax: (952) 996-9301

Email: hr@generalparts.com

Authorized Service and Parts for Foodservice Equipment, Refrigeration

and HVAC

SAFETY—The first full year of safety training is complete. Thank you all for your diligence and attention. Every technician and most service

administrative personnel have covered the following topics: back safety,

blood borne pathogens, defensive driving, electrical safety, hazmat, lockout/tagout, personal protective equipment, slips, trips and falls and

stairways and ladders. In addition, all employees took an online course on

sexual harassment awareness.

General Parts, LLC. supplies parts and repair services to the commercial kitchen and restaurant industry. Founded

in 1939, General Parts distributes parts and provides service for over 60,000 customers and 400 manufacturers of

commercial foodservice equipment.

In 2002, General Parts was the first service agency in the United States to meet industry requirements and became

CFESA’S first “Certified Company”.

Many of our customers include fine dining, casual dining and fast food restaurants, colleges, universities, hospitals, nursing homes and sports venues. Corporate headquarters

are located in Bloomington, Minnesota and with major

branch operations strategically located in Arizona, Colo-rado, Florida, Illinois, Indiana, Iowa, Kansas, Kentucky,

Missouri, Nebraska, North Dakota, Oklahoma, Tennessee and Wisconsin we are ideally positioned to provide quality

service throughout the United States.

We’re on the web:

generalparts.com

Want to share news or tidbits about your department, location or

recent business event? Send to hr@generalparts.com Thank you.