President’s corner - The Canadian Chamber of...

2 February - March 2011

www.cancham.com.ph

MANILAUnit 1406 Antel Corporate Center 121 Valero Street, Salcedo Village, Makati City 1200 Philippines

Phone: +632 843-6466 • Fax: +632 843-6469 • Email: [email protected]

Cebu Chapter:12/F, Unit 1201 FGU Center Mindanao Avenue, Cebu Business Park Cebu City 6000 Philippines

Phone: +6332 231-3368 • +6332 583-8708 • Email: [email protected]

BOARD OF TRUSTEESJulian Payne, PresidentRoger Dimmell, 1st Vice PresidentMercedes L. Marquez, 2nd Vice PresidentChristopher Bell-Knight, TreasurerAtty. Virgilio del Rosario, Corp. SecretaryJames Dantow, DirectorTammy Lipana, DirectorErnest Loignon, DirectorNick Oosterveen, DirectorAndrew Smith, Director Ex-OficioSean Georget, Executive Director

SECRETARIATSean Georget, Executive DirectorHeidi H. del Pilar, Office ManagerGrace Ventosa, Mktng. & Events ManagerJemela Ann Gomez, Administrative Officer (Cebu)Jerry Agarin, Administrative AssistantCarolina Marcelo, Office Assistant

BOARD OF GOVERNORSAmb. Christopher ThornleyRoger MandriakCelso VivasRichard MillsAlfonso S. Yuchengco IIIPaul EggerEsther TanJack GaisanoRobert Lee

Established in 1989 and registered with Philippines Securities and Exchange Commission(SEC) as a non-profit organization, the Canadian Chamber of Commerce of the Philippines (CanCham) supports and promotes Canadian-Filipino business interests. It organizes nearly 100 events per year for its members and others.

Membership is open to Canadian and Filipino business corporations as well as to individuals engaged in Canadian-Filipino business activities. The membership includes large multinational corporations, small and medium business enterprises, and individuals involved in a wide range of business activities.

The CanCham is governed within the framework set in its By-Laws registered with the (SEC). The Board of Trustees has approved a Code of Conduct with which all Trustees, Governors, Officers and the Executive Director of the CanCham are required to comply.

MISSIONTo represent, support and promote Canada-Philippines business interests

HONORARY MEMBERSSydney Goulbourn, Founding PresidentFidel V. RamosWashington SycipAlfonso T. Yuchengco

President’s corner

JULIAN H. PAYNEPresident

Dear members of CanCham:

This is the last issue of Canada Links to be published before our Annual General Meeting to be held on Thursday April 28, 2011 at 6 pm at the Shangri-La Makati. The Annual General Meeting is an important element in the governance of an organization such as CanCham to provide you, the membership, with the right and the opportunity:

• To hold the Trustees elected in 2010 accountable for their stewardship; and

• To elect a new Board of Trustees for 2011-12.

The key accountability elements at the Annual General Meeting are:

• The President’s annual report that the By-laws require be submitted to you;• The Treasurer’s financial report that the By-laws require be submitted to you; and• The financial statements and outside auditors report.

To facilitate proceedings, both the Treasurer and I will submit formal written reports to be circulated at the meeting and then also make brief oral reports to you summarizing the important points. The proceedings will benefit (and made more interesting) by your input and we invite and welcome your comments and questions. So come prepared!

In addition the formal governance elements of Annual General Meeting, we traditionally invite a guest speaker to add a broader perspective or provide some entertainment (or both!). This year we are pleased to look forward to an address by our Canadian Ambassador to the Philippines, His Excellency Mr. Christopher Thornley who is also the Chair of the Board of Governors of the CanCham. Mr. Thornley has been a strong supporter of CanCham since assuming his position as Ambassador last year and we look forward to hearing his perspective about Canada-Philippine business interests as he starts his second year here.

A new challenge in our governance is how to incorporate participation of the more than fifty members of our new Cebu Chapter. To facilitate this, we are arranging an Annual Plenary Meetings for Cebu members immediately prior to the Annual General Meeting with this to be held on Tuesday April 26 at 5 pm at the Marco Polo Hotel in Cebu. Our Executive Director and our Treasurer as well as I plan to attend this meeting to report on both general and financial status of CanCham and to invite comments and questions from our members in Cebu. Our Cebu members are, of course, welcome to attend and participate in the Annual General Meeting (if they feel inclined to tear themselves away from their own beautiful city to come to Manila!).

* * *During the past year, your Trustees have launched a number of new initiatives aimed at

enhancing the effectiveness of CanCham in representing your Canada-Philippines business interests. These have included amongst other things: agreeing on sectors for proactive focus of CanCham activities; re-building our financial reserves; putting in place a Code of Conduct for CanCham Trustees, Governors and Officers; and establishing a Cebu Chapter. Perhaps of even greater potential significance, the Trustees also launched earlier this year an initiative to be carried over to the new Board of Trustees that you elect at the forthcoming Annual general Meeting and which will benefit greatly from your interest and input: the preparation of a longer-term “vision statement” of what we want the CanCham to be and to be doing as an organization by 2015. I will talk some more about this initiative in my report at the Annual General Meeting. I look forward to seeing you all there.

http://cancham.com.ph


mailto:publications%40cancham.com.ph?subject=From%20Canada%20Links%20Business%20Magazine

mailto:cebu%40cancham.com.ph?subject=From%20Canada%20Links%20Business%20Magazine

4 5 February - March 2011February - March 2011

Publisher:CANADIAN CHAMBER OF

COMMERCE OF THE PHILIPPINES

Consulting Editor:SEAN GEORGET

Production & Advertising:HEIDI H. DEL PILAR

Editorial Staff :GRACE R. VENTOSAJERRY L. AGARIN

CAROL R. MARCELOJEMELA ANNE GOMEZ (Cebu)

The views and opinions expressed in the various articles contained within Canada Links are not necessarily those of the Canadian Chamber of Commerce of the Philippines, Inc., nor it’s Board of Trustees, nor the individuals of which the board is comprised. The information provided within any news release or advertisement contained within Canada Links has not been verified by the Canadian Chamber of Commerce of the Philippines, Inc. Any claims, statements, or assertions made in any news release or advertisement are strictly the responsibility of the individual company or advertiser. The Canadian Chamber of Commerce of the Philippines makes no guarantee as to the accuracy of any claims, statements, or assertions in connection with the contents of any news release or advertisement appearing in Canada Links and disclaims all responsibility and liability that may arise.

CONTENTSCOVER: 18

INSIGHTS:6 Leading people through change and transition — by Bob Flecknell

CSR IN FOCuS:8 Canadian corporations partner with Gawad Kalinga to alleviate poverty, build nation — by Roger Purdue

IN ACTION:22 •MonthlyNetworkingNightatMurphy’s •MonthlyNetworkingNightatBerjayaHotelManila

REGuLARS:12 Philippines News14 Canada News24 Cebu News25 Health Bulletin26 People, Places & Events27 NewMember’sProfile29 Members’Update30 Service Directory


www.cancham.com.ph

Successful organizations implement changes regularly because they need to keep competitive. But to be blunt, many changes are not managed well and this creates unacceptable organizational and employee stress and

performance slippage, costly delays, budget overruns, unhappy customers and unproductive employee transition.

Basic Principles1. Change and transition are different.

Change is date-task-results driven. Transition is the employees’ personal and psychological adjustment to a change. Transition takes longer. It can be messy and challenges the manager’s skills to the limit.

2. When change occurs, employees feel a real or perceived loss. 3. Employees resist because they don’t like a change to their comfort zone. 4. Employees behave differently, based on their individual needs, experience and

attitudes. They may show anger, confusion, resentment, depression or in a few cases excitement.

5. Employees adjust to change at different speeds.

Employees Journey through Change - A Three Phase View of Transition Management consultant William Bridges proposes that employees’ go through three

stages in sequence through their journey through each change. Each stage must follow in sequence.

1. Endings: letting go of the past while maintaining its integrity

Leading people through change and transitionBased on a one day managers’ training program and an article “The Missing Piece” by Bob Flecknell published in Management Systems Asia - November 2009

We live and

operate in a

world filled

with high

intensity

change. It

feels like

trying to

change a flat

tire while the

car is moving!

2. Neutral Zone; a period of psychological adjustment and transformation 3. New Beginnings: embracing the new way of doing things or situation.

Many managers believe, incorrectly, that once a change plan is in process, employees will fall in line easily. But each phase requires different competencies and tactics for coaching, managing and communicating. This is where training is needed. Kubler-Ross likens the process to the grieving process.

A quick change-transition management checkup. 1. Does your senior management receive a regular dashboard of all the current and planned changes

and do they know the “change load” on the organization and employees? Changes are often initiated by various business units in an uncoordinated manner. No traffic

enforcer! And usually no one has a high level perspective of all changes going on at one moment in time. As a result, employees are given too many changes to deal with and the organization suffers change “overload”. Mental and physical energy and resilience drains. Stress buckets overflow! Recovery time is slow. This is “transition deficit”. This stress overload translates into poor performance and customer service, higher stress absences and medical claims, lower company loyalty and higher attritions. This is not just front liners. This also affects unit leaders and managers.

One solution to getting a real time snap shot of all changes is to establish a cross functional transition monitoring team, TMT, which maps and advises senior management on the change landscape and on-the-floor employee issues ; and, most importantly, serves as a conduit for two way communications between management and employees.

2. Are change planners, senior leaders and employees aligned - “Marathon Effect”?Senior business leaders are like elite marathon runners, often far in front of the rest of the

organization in their big scale strategic thinking. They expect all employees to fall in line and look after themselves on the “Go Live” date. But the reality is that employees lag all over the change timeline because they are adjusting to the change at their own speed. Leaders need to stay closer to their employees.

3. Do managers understand “survivor syndrome” and how to treat it?The needs of an important group of employees’ often go unattended during downsizing. The

“survivors” of retrenchment suffer transition symptoms because their comfort zone has been violated too; the organization is leaner, feels different; job security is perceived as tenuous; ability to provide for family threatened and retrenched workmates received large outplacement salary packages. Survivors show anger, stress, envy, passivity, loss of commitment to the company.

So, effective transition management training is needed to keep these key employees engaged, supported and performing productively.

4. Does management always communicate effectively through the change process? Do team leaders know how to communicate a change effectively and keep their team informed, even when there is nothing to say?

Change announcements often come on short notice to employees and stakeholders, often with “turn on a peso” directive. Leaders at all levels need to explain the plan and regularly update the change storyboard on how and when the promised land will be reached. A well planned, multi channel communications strategy for each transition stage is the foundation for an effectively managed change.

The Bottom LineImproved organizational performance and profitability can be achieved if managers are competent in

understanding employee transition as it relates to implementing a change and how to use that knowledge to lead their people through change effectively

_________________________The author is a Philippine based, HR Consultant. Previous held senior HR management positions with APAC Customer

Services (Philippines); Convergys (Canada); Service Zone-ClientLogic (Philippines). Bob can be reached at Mobile +632 0919 369 5765 or email [email protected]

by Bob Flecknell



Last year, Tony Meloto, the moving spirit behind Gawad Kalinga (GK), the Philippine- based movement engaged in broad-

based community development and poverty alleviation, visited Canada to meet the leaders of some of Canada’s largest corporations. His mission: to spread the word concerning the very positive results from GK’s partnerships with Canadian businesses; and to meet with the thousands of volunteers (most of them Phil-Cans) who have already participated in building more than 90 GK Villages in different parts of the Philippines.

Business Briefing

Canadian corporations partner with Gawad Kalinga to alleviate poverty, build nationhood by Roger Purdue

In his meetings across Canada, Tony learned of the pride felt by Canadian companies in the leadership and social-consciousness displayed by their staff’s participation in the GK movement. Business leaders were keen not only to do more, but to use their experience with GK as a template for similar initiatives in other countries.

This article provides a brief summary of GK’s operations, including its partnerships with Canadian corporations. The article offers some explanations for GK’s success, and why companies

• Homes for the Homeless

• Food for the Hungry

Comprehensive approach: GK takes an approach that is comprehensive, integrated and sustainable. It is not just a home building program, but a development model comprising: • Values Formation

and Community Empowerment

• Community Infrastructure

• Child and Youth Development

• Health Promotion• Providing Food

Sufficiency• Protecting the

Environmenthousing some 50,000 families, or approximately 250,000 people. This very rapid progress has been achieved through the ‘sweat equity’ of some 300,000 volunteers, including GK Villagers now living in the homes they built, corporate and government partners, and individual volunteers.

• Creating Sustainable Livelihoods • Emergency Preparedness and Disaster

Response

Explosive growth: Since the first GK Village was built in Bagong Silang in 2003, substantial progress has been made. Today, there are roughly 1,500 GK communities in all parts of the Philippines

Taken during the Morning Briefing with CanCham member, Roger Purdue at the CanCham Boardroom(9 March 2011)might want to engage in this remarkably successful

and sustainable “Made in the Philippines” solution to the war on poverty.

What is GK? GK, (“Giving Care”) is a Philippine foundation

which seeks to alleviate poverty through broad-based community development. GK’s goal is to bring an end to poverty for 5 million poor families by 2024 by providing:• Land for the Landless page 10 ^


Experience of GK partnerships by Canadian corporations in the Philippines:

TELuS: TELUS began partnering with GK a short 4 years ago. To start with, TELUS employees volunteered

their time rather than committing to build an entire GK Village. However, TELUS employees soon decided they wanted to adopt a Village as ‘their own.’ A project in Masagana was selected, and is now the TELUS Village where 51 houses have so far been built out of a total of 75. Building on this success, TELUS started a second partnership in Batasan Hills. This project has just started; 20 houses are now being built, with a total of more than 100 planned.

TELUS has become fully involved in ensuring the success of “its” villages, through its participation in the CYD, Skills Training, Health and other GK programs. Typically, volunteers go straight to the Village at weekends after finishing their graveyard shifts. According to Cris Rosenthal, TELUS’s Vice President for Human Resources, TELUS employees, despite their fatigue, are stimulated by seeing their hard work transforming what had formerly been lives of poverty into lives of hope and opportunity for the GK villagers with whom they are working.

TELUS’s CEO has been a strong supporter of the program, which has helped put the company’s Philippine operations in the spotlight, and has led TELUS to express its interest in replicating the GK experience in other countries where it operates.

SuN LIFESun Life’s partnership with GK started over 5 years ago. The Village, GK Talon 4, is now completed, with

50 houses in Las Pinas. The company’s CEO in Canada expressed strong support for its GK involvement to Tony Meloto, when he visited the company in October; indeed, Sun Life now uses its GK Village to showcase its commitment to CSR.

MANuFACTuRERS LIFE (MANuLIFE) Manulife’s partnership with GK is very recent: a Memorandum of Agreement was signed in December

2010 signaling the start of a project to build 124 homes in Muntinlupa. Groundbreaking followed in January 2011, with 16 homes currently under construction.

TVI PhILIPPINES TVI has initiated discussions with

GK, with the concurrence of the local (indigenous) community in Zamboanga del Norte. TVI has developed a comprehensive CSR program, but had been engaged in protracted negotiations with the local community. According to Renne Subido, TVI’s Vice President for Corporate Social Commitments, the company recognized that its core expertise was not in community development, and that there might be benefits for all concerned by working with GK. No Memorandum of Agreement has yet been agreed to; at this point, GK is evaluating the commitments that each of the parties is prepared to make. Significantly, GK is viewed by both TVI and the local community as an ‘honest broker,’ who could make the difference between the project proceeding or not.

Canadian Embassy in the Philippines

The Canadian ambassador has expressed strong support for GK, even though the Embassy has not so far had a GK partnership. This is about to change, however, as 190 employees of the Canadian Embassy will be launching an ongoing

assistance program with GK in Taguig on April 29, 2011.

The GK Success Story The ‘bottom line’: GK works where others have failed. There are a number of possible explanations

for this: • The GK development process is now a proven process – although it is continuously evolving • The GK process is based on self-help: a hand-up, rather than a hand-out• With GK, nothing is freely given – it has to be earned, including a system of credits for community

work• What is offered is not a band-aid but a long-term solution, involving a sound legal basis, security of

tenure, and sound geo-technical, engineering and architectural standards • It is a ‘Made in the Philippines’ solution which, as opposed to imported development models, tends

to promote sustainability. (Given its success, the GK process is now being employed in other countries as well.)

• The GK process reflects and respects Philippine culture and standards • GK is not a developer, but a facilitator • As a result of physically building their own community, villagers feel they “Own” the process and

their completed dwellings.

Benefits of working with GKThere are now growing indications of the benefits for corporations discharging their social responsibilities

in partnership with GK. These include the role of GK as a catalyst and facilitator in building trust and sustainable relationships with local communities. A bonus for corporate partners is also the impact that volunteering with GK has had on team-building, employee morale, and expanding the life experience and world views of employees.

how to partner with GKGawad Kalinga is always looking for volunteers who want to share their time and professional services

to help further the work. A visit to a GK village could be a life-changing experience. To find out how you can volunteer, please email GK at [email protected]. For more information, you may contact GK Global Headquarters at (02) 718 1738 to 41 or website: www.gk1world.com

continued from page 9Canadian corporations......


The Philippine gross domestic product (GDP) grew by 7.3% last year – the fastest pace in 35 years – the National Statistical Coordination Board (NSCB) reported.

The 2010 GDP expansion was the highest since 1975 at 8.8% and surpassed the government’s target of between 5% and 6%.

NSCB Secretary General Romulo Virola attributed last year’s robust GDP growth to the global economic

of 2010 came from services, with 3.3-% expansion; industry, 2.7%; and agriculture, fishery and forestry (AFF), 1%.

Socioeconomic Planning Secre-tary Cayetano W. Paderanga said domestic demand continued to be an important growth engine for the Philippine economy in 2010.

“While personal consumption ex-penditures remained as the primary growth driver, we also saw invest-ments providing a strong support to growth,” Paderanga said.

He said private sector investment in construction and in machinery and equipment resulted in a robust 17-% growth in gross domestic capital formation. This supported the healthy pace of growth in manufac-turing and services.

“Consistent with the robust eco-nomic expansion, the labor market also significantly improved, as total employment increased by 2.8% and an estimated 983,000 employment was generated in 2010,” he said.

“Over the next six years, we are looking forward to a sustained strong economic performance. This will be built on strengthened partnerships with the private sector as we shift to an investment-led growth,” he added.

To further expand the economy and provide enough opportuni-ties for a sustainable and inclusive growth, Paderanga said government efforts shall be directed toward an integrated infrastructure program.

“To this end, and given the signifi-cant improvements in governance, together with a renewed empha-sis on effective delivery of social services, sustaining high levels of growth remains an important aspect in the goal of reducing poverty in the country,” he said.

The government is targeting a 7%-8% GDP growth this year until 2016 to reduce poverty in the country.

—DTI PBR Vol. 22 No. 03

recovery, higher foreign trade, elec-tion related spending, and the peace-ful 2010 national elections.

In 2010, the industry sector once again was the key contributor in boosting the economy with its huge 12.1-% growth. Services also grew 7.1% from only 2.8% in 2009.

In the fourth quarter alone, the GDP grew 7.1% from 2.1% in the same period in 2009. Virola said the growth during the last quarter

The Department of Justice (DOJ) released the first Advisory Opinion summarizing the basic rights of citizens in military/police checkpoints.

Advisory Opinion No. 1 signed by Secretary Leila M. De Lima is issued in line with the thrust of the De-partment to take a pro-active stance and dynamic approach in criminal justice concerns.

“We came out with this initiative to protect the public from abuses committed by law enforcers and to weed out illegal checkpoints,” said Secretary Leila M. De Lima.

The ten (10) checkpoint rules outlined in the Advisory are anchored on the constitutional guarantee against unreasonable searches and seizures (Section 2, Article III). These are:

1. Checkpoint must be well-lighted, properly identified and manned by uniformed personnel.2. Upon approach, slow down, dim headlights and turn on cabin lights. Never step out of the vehicle.3. Lock all doors. Only visual search is allowed.4. Do not submit to a physical or bodily search.5. You are not obliged to open glove compartment, trunk or bags.6. Ordinary/routine questions may be asked. Be courteous but firm with answers.7. Assert your rights, have presence of mind and do not panic.8. Keep your driver’s license and car registration handy and within reach.9. Be ready to use your cellphone at any time. Speed-dial emergency number.10. Report violations immediately. Your actions may save others.

Each rule is supported by law and jurisprudence to ensure that in the implementation of proper search and seizure procedures at military and police checkpoints, human rights are not violated. Important defi-nitions such as “checkpoint,” “visual search” and “probable cause” are included in the Advisory. The rules are couched in a language that is easy to understand and memorize.

http://www.doj.gov.ph/index.php?rt=&tsq1=67

DOJ issues advisory opinion on rules on military/police checkpoints


For the first time in its history, Montreal-based Cirque du Soleil will visit Manila with its live touring production VAREKAI premiering June 22, 2011 for a limited engagement under the blue-and-yellow Grand Chapiteau (Big Top) located at the Luneta, across Quirino

Grandstand. During the recent press launch at the Manila Hotel, Canadian Ambassador Christopher Thornley welcomed the me-

dia and shared how this company has grown to be one of Canada’s most well-known cultural brands. Founded over 25 years ago by Guy Laliberté, in the Canadian province of Quebec, a largely Francophone community,

in a broad Anglophone North American setting, Cirque du Soleil embodies the cultural uniqueness and innovativeness of the French -Canadian culture and has developed it into the international phenomenon that it is known today.

“In Canada, we see them as our Global Ambassadors,” Ambassador Thornley said. “I could not think of a more welcoming place to host Cirque du Soleil than the Philippines,” he added.‘Varekai,’ which means wherever of the gypsies’ Romany language, pays tribute to the nomadic soul, to the spirit and

art of the circus tradition.To be held at the Quirino Grandstand in Rizal Park, tickets are now on sale at www.cirquedusoleil.com/en/shows/

varekai/tickets/manila.aspx and www.hoopla.ph.

Cirque du Soleil visits Manila for the first time!In photo L-R: Cirque du Soleil Company Manager Robert Mackenzie, Canadian Ambassador Christopher Thornley, Department of Tourism Secretary Alberto Lim, NPDC Executive Director Juliet Villegas, Manila Hotel president Atty. Rogelio Quiambao, Hoopla Inc. Chairman Vicente Cheng, and Manila Hotel AVP for PR & Corporate Communications, Nian Rigor, with Varekai performers

Photo courtesy of Hoopla, Inc - www.hoopa.ph

Temporary foreign workers will be better protected after new safeguards take effect April 1, Citizenship, Immigration and Multiculturalism Minister Jason Kenney said.

Improvements to the Temporary Foreign Worker Program (TFWP) will ensure that the program continues to be fair to employers and maintain its focus on alleviating temporary labour shortages.

“We saw a need for clear regulations to better protect workers from poor treatment and to ensure that the Temporary Foreign Worker Program continued to address short-term labour and skills shortages,” said Minister Kenney. “These regulations respond to that need and with the information being made available today, employers and workers will clearly know what is expected of them.”

The regulatory improvements to the Temporary Foreign Worker Program include the most significant changes to the program in many years. There are three major elements:• a more rigorous assessment of the genuineness of the job offer;• a two-year period of ineligibility for hiring temporary foreign workers for employers who fail to meet their

commitments with respect to wages, working conditions and occupation; and• a four-year limit on the length of time some temporary foreign workers may work in Canada before returning home.

“We know that the vast majority of employers treat foreign workers with respect and we recognize the importance of temporary foreign workers to employers in certain industries,” added Rick Dykstra, Parliamentary Secretary to the Min-ister of Citizenship and Immigration and Member of Parliament for St. Catharines. “That’s why we have also identified some workers who will be exempt from the four-year limit, such as workers who come to Canada through the Seasonal Agricultural Worker Program and play such a critical role in the harvest across the country.”

The Temporary Foreign Worker Program is driven by employer demand and aimed at filling identified labour short-ages where no suitable Canadian workers or permanent residents are available. It is jointly managed by Citizenship and Immigration Canada and Human Resources and Skills Development Canada.

New rules to strengthen the Temporary Foreign Worker Program

http://www.cic.gc.ca/english/department/media/releases/2011/2011-03-24a.asp


I n a fully packed, grand recognition ceremony at the Dusit Thani Hotel, the CanCham (Canadian Chamber of Commerce) and BPAP (Business Process Association of the Philippines) announced and awarded the winners of this year’s International ICT Awards.

Filipino-owned SPi Global Solutions, the country’s largest locally led outsourcing vendor, was named BPO Company of the Year. In accepting the award, SPi Global Solutions President Maulik Parekh, revealed with pride that many SPi leaders all over the world are reporting to Filipino executives here, while the reverse is true for most in the industry.

Teleperformance, a finalist in three categories, brought home the trophy for BPO Employer of the Year while IBM, a finalist in 2 categories, won the Fastest Growing BPO of the Year award. Hewlett-Packard won the Non-Voice Excellence of the Year award and Danilo Sebastian Reyes, Genpact Country Manager, was honored as the ICT Individual Contributor of the Year.

Three first-time fnalists prevailed over the rest in the new locator, innovation and shared service excellence awards.

Cognizant was named Best New BPO Locator, Thomson Reuters won the Shared Services Excellence award, and FirstCarbon Solutions was awarded Most Innovative Company of the Year.

International ICT Awards Chair Richard Mills said, “Over the last 5 years, we have seen a tremendous focus on and passion for excellence in the Philippine BPO industry. Today, the top awards are no longer reserved for the biggest companies with global resources. Very quickly, we are seeing new and smaller companies demonstrating efficiencies and effectiveness that put them at par with the world’s best.”

Outgoing BPAP CEO Oscar Sanez who, on his last official function, was given a surprise tribute took the opportunity to thank ICT partners for suporting the goals of the industry. “You have made the task easier because of your own desire to promote our country as the world’s BPO destination of choice and I will always remember you in my heart of hearts,” he said.

International ICT Awards 2011 winners(L-R): Sreejit Chandran (Cognizant Philippines), Cassandra Soto (IBM Global Processing Services), James Donovan (FirstCarbon Solutions), Maulik Parekh (SPi Global), David Rizzo (Teleperformance), Danilo Sebastion L. Reyes, Emmanuel ‘Noel’ Mendoza (Hewlett-Packard Asia Pacific (Hong Kong) LTD., ROHQ), and Raoul Teh, (Thomson Rueters Manila)

Co-presentors

Sponsors

Now on it’s

5th year!


BPO Company of the Year

BPO Employer of the Year

Fastest Growing BPO Company of the Year

Best New BPO Locator of the Year

Most Innovative BPO Company of the Year

Non-Voice Excellence of the Year

Shared Services Excellence of the Year

Bonifacio D. BelenSenior Advisor, CEDFIT

Danilo Sebastian L. ReyesCountry Manager, Genpact Philippines

Michelle SanchezSpecial Trade Representative (Sydney, Australia)

Philippine Trade and Investment Center

ICT Individual Contributor of the Year

Thomson Reuters Manila

DSM “Manila”, LLC

HSBC Electronic Data Processing (Phils.), Inc.

Ingram Micro Inc.

SGS Gulf Limited – ROHQ, Manila

SunPower Shared Services Organization

Hewlett-Packard Asia Pacific (HK) LTD., ROHQ

Maersk Global Services Centres (Phils.) Ltd.

NetSuite Philippines, Inc.

NorthgateArinso Philippines

POINTWEST TECHNOLOGIES CORPORATION

RCG IT Philippines, Inc.

FirstCarbon Solutions

Infinit Outsourcing, Inc.

MediCall Philippines, Inc.

NorthgateArinso Philippines

SENCOR

Cognizant Philippines

FIS Global Solutions Philippines

IGT- InterGlobe Technologies Philippines Inc.

Results Manila

Vestas Services Philippines Inc.

IBM

Aegis PeopleSupport

Ingram Micro

Maersk Global Services Centres (Phils.) Ltd.

Teleperformance Philippines


Aegis PeopleSupport

Citigroup Business Process Solutions Pte., Ltd.

Genpact Philippines

Integra Business Processing Solutions Inc.

Sutherland Global Services

TELUS International Philippines

Transcom Worldwide (Philippines), Inc.

SPi Global

Accenture, Inc.

Convergys Philippines Services Corporation

IBM

Sitel Philippines Corporation

Stream Global Services

SYKES ASIA, Inc.


Congratulations! Congratulations!

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IN ACTION

Monthly Networking Night Monthly Networking NightMurphy’s Restaurant • 24 February 2011

supported by:

Berjaya Hotel Manila • 24 March 2011

supported by:


I received this late night S.O.S. from a friend a few weeks ago: “Maybe it is the stress of building

a new house, the kids getting sick and all the deadlines I have. But I have eaten a Cadbury Fruit & Nut Bar everyday for the last week and I know it is bad for me. Please be my savior and spoon-feed me on what I should do. The last time I binged like this I gained ten pounds.”MAN CANNOT LIVE ON ChOCOLATE ALONE, BuT WOMAN CAN.

Women are notorious for using food as an outlet for stress. Food has been called the good girl’s drug. While some women may abuse alcohol and drugs to cope with stress or emotional issues, the majority of women turn to food.

But women rarely have cravings for meat or chicharon. The cravings are almost always for chocolate, cake, and cookies. This week, let’s explore some possible reasons for chocolate cravings. Next week, practical tips to keep choco cravings under control.I EAT ANYThING AS LONG AS IT IS ChOCOLATE.

Biological psychologist Marcia Pelchat defines a food craving as “a very intense desire to eat a particular food, strong enough that you may go out of your way to get it”.

She says there is a difference between hunger and a craving. Eating any kind of food will quiet a growling stomach but a craving is usually only satisfied with a specific type of food. For example, a craving for pizza cannot be satisfied with spaghetti. Oftentimes, not just any pizza will do. People will go out of their way to buy a particular brand or type of pizza.

Research in Canada and the U.S. shows that chocolate is the number one craved for food with pizza coming in a close second. Pelchat notes that chocolate and pizza have three things in common: they are highly palatable, very aromatic and flavorful.

ThERE IS NO ChOCOhOLICS ANONYMOuS BECAuSE NO ONE WANTS TO quIT.

Many women swear that they are addicted to chocolate. But chocolate is not considered a real addiction because the “user” does not develop a tolerance (needing greater and greater amounts of chocolate to satisfy the craving) nor experiences physical withdrawal symptoms

Marco Polo Plaza Cebu captivated customers with its weeklong food promotion entitled Canada Pork at Café Marco, from 28 March to 4 April. The hotel’s restaurant, Café Marco, was a proud host to a range of sumptuous dishes featuring Canadian pork—a product

that is known worldwide for its freshness and high-quality taste. The food promotion is organized by the Embassy of Canada’s Trade Commissioner Service, with the support of

Canada Pork International (CPI), Agriculture and Agri-Food Canada (AAFC), and the Canadian Chamber of Commerce of the Philippines (CanCham).

Canadian Ambassador to the Philippines Christopher Thornley hosted an evening reception to formally launch the promotion. He and Marco Polo Plaza Cebu’s general manager Hans Hauri headed the official opening with a ceremonial cutting of the roast pork carving. Joining them were Mandaue Mayor Jonas Cortes, Honorary Consul of Canada to Cebu, Robert Lee, and Marco Polo Plaza Cebu’s executive chef Luke Gagnon.

Crazy Chocolate CravingsPart One by Tina JuanCanada Pork at

Marco Polo Cebu

What could be more irresistible than a juicy slab of roasted

pork tenderloin?

Throughout the whole evening, guests— including key local partners in government, media, and the business and food industries — enjoyed a buffet of pork-inspired dishes, and delicious Canadian wine.

To add to the exciting line-up of Canadian pork dishes, Marco Polo also treated the guests with BC Oysters offered by Pacific Kiss from British Columbia, Canada’s oyster capital.

With cutting-edge research and a rigorous regulatory system, Canada is one of the largest exporters of meat in the world, with the Philippines as its 6th largest market for pork products. Recognizing the robust Philippine market, Canada Pork International (CPI) member companies are scheduled to visit the Philippines on May 9, in a series of seminars, technical workshops, and media discussions.

The Canadian pork industry maintains extremely high standards for the health, care and feeding of its livestock, and for its pork processing and distribution systems to meet the stringent food safety standards in the marketplace.

Care, commitment and pride go into Canadian products from the farm to the fork. Customers can then enjoy what the Canada brand is known for: food quality that is indeed in its nature.

L-R: Luke Gagnon (Marco Polo Cebu executive chef), Hans Hauri (Marco Polo Cebu general manager), Amb. Christopher Thornley (Embassy of Canada), Mayor Jonas Cortes (Mandaue, Cebu), Consul Robert Lee (Hon. Consul of Canada), Anna Lee (wife of Consul Robert Lee)

The Manila and Cebu teams of the Embassy of Canada, and Canadian Chamber of Commerce of the Philippines (CanCham)L-R: Sean R. Georget (Executive Director, CanCham); Andrew Smith (Senior Trade Commissioner, Embassy of Canada); Ami Veterbo (Consular Affairs Officer, Embassy of Canada); Ms. Anna Lee; Consul Robert Lee (Hon. Consul of Canada); Amb. Christopher Thornley (Embassy of Canada); Mercedes Laurel-Marquez (2nd Vice President, CanCham); Yvette Buendia (Trade Commissioner-Agriculture, Embassy of Canada); Kat Reambillo (Trade Commissioner-Communication, Embassy of Canada); David Lachance (1st Secretary & Vice Consul, Embassy of Canada)

Announcements and press releases are published free of charge for nembers. Priority will be accorded releases of news value and are subject to editing. Please send to:

ThE EDITORCanada Links Business Magazine

Email: [email protected] 26 ^


(unlike shabu or heroin).And although eating chocolate and smoking marijuana can both induce feelings of euphoria, you would have

to eat a couple of pounds of chocolate to get the same effect as smoking a joint of marijuana.

I’M GOING ON A STARVATION DIET. NO ChOCOLATE FOR 24 hOuRS!

Researchers have noticed that people who have just started a diet have more cravings than people who have been on a diet a long time. Pelchat explains that long-term dieters may be following a “sensible” diet that is rich in variety and thus are less prone to cravings. Meanwhile, short-term dieters may be following a more rigid monotonous diet that forbids eating many kinds of food. Boredom with the food could trigger cravings. Cravings could also be an “emotional response” to feelings of being deprived. And, just knowing you can’t have a certain food could make you crave for it.

GOD SENDS NO STRESS ThAT PRAYER AND ChOCOLATE CANNOT hANDLE!

Psychologist Isaac Greenberg of Harvard Medical School says that food may act as an “efficient relaxant” since digesting your food switches off part of the nervous system that is responsible for making you tense. When we are tense or anxious, we tend to crave for “comfort food” or food that our parents used to give us when we were feeling bad. This may explain why so many people crave for chocolate or sweet things like ice cream and cake.

WARNING! I hAVE PMS AND I’M ALL OuT OF ChOCOLATE!

Pelchat says it is a well-documented fact that certain phases of the menstrual cycle are associated with cravings. Scientists are not sure if hormones are to blame for these cravings but it has been observed that women have cravings for sweet (particularly chocolates) or salty food three days before and three days after menstruation. Meanwhile, as many pregnant women know, cravings can happen any time during pregnancy. No one knows if these cravings are psychological or physiological in nature.

ThERE’S NOThING WRONG WITh ME ThAT A LITTLE ChOCOLATE WON’T CuRE.

The “serotonin hypothesis” seeks to explain why women crave for chocolates before and after menstruation. Proponents of the theory say that women are depressed due to low levels of a brain chemical called serotonin. They claim that chocolate and other sugary carbohydrates are a natural anti-depressant because foods high in carbohydrates contain a substance called tryptophan, which make serotonin levels rise.

However, Pelchat says that the serotonin hypothesis doesn’t explain why women would prefer chocolate to other carbohydrate foods like bread or pasta. She says that maybe women just like chocolate for its sweet taste, aroma and texture.

FORGET LOVE! I’D RAThER FALL IN ChOCOLATE!

Aside from tryptophan, there are other chemicals in chocolate that make you feel better. Theobromine and methylxanthine, cousins to caffeine, give you a mild perking effect. These article first appeared in the Philippine

Daily Inquirer Lifestyle Department

SuPERIOR DRILLING SuPPLIES LTD. # 344 km. 14, South Superhighwaty Parañaque City 1700 Philippines Phone: (632) 659-8043 Email: [email protected] website: www.superiorsupplies.com

July of 2006, SUPERIOR DRILLING SUPPLIES, LTD. Has since become the exclusive Boart Longyear Re-Seller in Western Canada. Expanding internationally, we have opened an overseas office in Parañaque City, Philippines. Being dedicated to delivering quality service and products that enable clients to build and maintain a competitive advantage, we provide customized consultations on how to maximize earnings by decreasing down time during drill operations. For a list of products and service offerings, please contact the Philippines or Canada.

OuR SERVICE: Diamond Products, Wedges, Drill Rods, Casings, Casing Advances, Diamond Type Locking Couplings, Drilling Mud & Additives, Hand Tools, Diesel Engine & Parts General Supplies, Soil Sampling Tools,

Packers (Pneumatic & Mechanical), Grout Plugs, Hoses, Bearings, Oil Seals, Filters, Hydraulics

Chocolate also contains a brain chemical called phenylethyamine, which can quicken the pulse and raise blood sugar levels producing a giddy excited state of wellbeing that some people have compared to the feeling of falling in love.

SOME ThINGS IN LIFE ARE BETTER RICh - COFFEE, ChOCOLATE, AND MEN.

Aside from “feel good” chemicals, chocolate also contains things that are good for your health (though this is no excuse to eat a whole box of chocolates).

Just like red wine, apples, and black tea, chocolate contains flavonols, which increase good cholesterol, prevent bad cholesterol from clogging up arteries, and make the blood less likely to clot. It also contains nitric oxide, a compound associated with a healthy blood flow and normal blood pressure.

Rich dark chocolate is the healthiest type of chocolate because it contains the greatest amounts of flavonols. Pure cocoa powder and cocoa “tableas” are examples.

Milk chocolate, chocolate syrups, and instant chocolate powder have far less flavonols because the manufacturing process destroys most of them.

White chocolate does not have any of the healthy flavonols since it only contains cocoa butter and milk solids.

^

continued from page 25Crazy chocolate ......

ePLDT holds Life Transformation workshop for sales team. As Part of the premier IT company’s efforts to provide employees with venues for self-improvement and development,

ePLDT recently held a Life Transformation workshop for members of its sales team. The workshop, facilitated by IT expert and Mystic Sciences student Akhilesh Chauhan, featured in-depth discussions on such topics as the laws of attraction and visualization. In his talk, Chauhan stressed the importance of understanding one’s self first in order to achieve one’s goals. He also guided the group through a thirty-minute meditation that provided the participants some time for introspection. Photo shows Chauhan (back row, 5th from right) with the ePLDT sales team led by Vice President for Sales and Marketing Jessica Powell (back row, 4th from right).


ASSOCIATION OF CANADIAN COMMuNITY COLLEGES7th floor Port Royal Place 118 Rada Street

Legaspi Village, Makati City 1229 PhilippinesPhone: (632) 817-0726Fax: (632) 812-9391

Emails: [email protected] • [email protected]/index.php/en/about-ciip

MICHEL DOIRONField Manager

ROSEMARIE CAJIGALDeputy Field Manager

SOLuS ONE INC. 11 Zenway Blvd., Unit 7, Vaughan, Ontario L4H 3H9 Canada Phone: +1 (866) 947-8600 Fax: +1 (866) 914-2038 www.solusone.com

SOLUS ONE is a company dedicated to enhancing business communication services for SMEs (Small Medium Enterprises) by converging state of the art VoIP and software technologies. Solus One is a leading provider of Hosted Virtual Call Center, VOIP, Virtual PBX, Voice Survey and Voice Broadcast solutions with a impressive and broad range of features and functions for Companies around the world. We provide new age internet tools for SMEs to compete, perform and succeed in our global economy.

Solus One offers SMEs affordable access to feature rich technology once only available to large corporations such as Predictive dialing, inbound/outbound calling, scripting and recording functionality to name a few. Solus One has a strong commitment towards

• High Level of Customer Service• Affordable Pricing• Quality Products and • Honest CommunicationBy simply using a high speed internet connection, telephone (or soft-phone) and computer our solutions

allow you to deploy agents anywhere in the world, quickly, effectively and at a lower cost than traditional telecom solutions. No heavy upfront cost in buying expensive hardware or software to purchase or maintain. Add agents as needed with no lead time or waiting allowing your business to grow when needed. Purchase Solus One Call Center Management Solution on a per seat per month Basis. You can add or reduce according to your business needs

Reduce Expenses and Boost your effectiveness for Sales Tracking, Help Desk, tech Support and other areas. Solus One gives you the ability to start, Build and Expand a Call Center in minutes.

ASSOCIATION OF CANADIAN COMMuNITY COLLEGES 7th floor Port Royal Place 118 Rada Street Legaspi Village, Makati City 1229 Philippines Phone: (632) 817-0726 Fax: (632) 812-9391 www.newcomersuccess.ca/index.php/en/about-ciip

What is CIIP

The Canadian Immigrant Integration Program (CIIP) aims to enable Filipino immigrants start their labor market integration into the Canadian labor market prior to departure. The focus is on the provision of labor market information, credential recognition processes, job readiness and job search. The program is run by the Association of Canadian Community Colleges and has offices in several countries worldwide.

The initiative ws started as a pilot project in 2005 and was renewed a three year program in 2010. The Philippines office has been operational since 2006

Partners for Newcomer SuccessImmigration is vital to Canada’s population growth and economic prosperity. Yet, while demand for

their skills grows, many highly competent newcomers to Canada remain underemployed.To address this problem, the Government of Canada funded the Association of Canadian Community

Colleges (ACCC) to develop and implement the Canadian Immigrant Integration Program (CIIP) which prepares newcomers for economic integration while still in their country of origin. Launched as a pilot project in 2007, CIIP is now a three-year program (2010-2013) that is funded by Citizenship and Immigration Canada (CIC).

CIIP provides free pre-departure orientation to Federal Skilled Workers, Provincial Nominees, their spouses and adult dependents, while they are still overseas during the final stages of the immigration process. To be eligible, clients must also have an invitation letter from Citizenship and Immigration Canada, which is provided to them at the time they are advised to seek medical and security clearances.

CIIP helps immigrants prepare for economic success by providing information, planning and online support through partners in Canada.

CIIP offices are located in China, India, Philippines and the United Kingdom and services are available in additional service delivery locations. Alternatively, CIIP services may be available online or by telephone depending upon demand. Additional service delivery locations available in the Philippines and neighbouring countries.

SuPERIOR DRILLING SuPPLIES LTD.# 344 km. 14, South Superhighwaty

Parañaque City 1700 PhilippinesPhone: (632) 659-8043

Emails: [email protected]@gmail.com

website: www.superiorsupplies.com

TONY AGTARAPGeneral Manager

ANTHONY YENKOAccountant

CorporateNEW MEMBERS

SOLuS ONE INC.111 Zenway Blvd., Unit 7, Vaughan

Ontario L4H 3H9 CanadaPhone: +1 (866) 947-8600Fax: +1 (866) 914-2038

Emails: [email protected] [email protected]

Website: www.solusone.com

GEOFF LITMANAsia Director

MICHAEL MORETTI

REMINDER

For changed contact details and/or

representatives, please send to:

MEMBERShIPCANADIAN ChAMBER OF COMMERCE OF ThE

PhILIPPINESunit 1406

Antel Corporate Center121 Valero Street

Salcedo Village, Makati City 1200 Philippines

Fax: (632) 843-6469Email: [email protected]


AIRLINES

PHILIPPINE AIRLINESTel: (632)777-4800

SuPERSONIC SERVICES, INC./AIR CANADA

Tel: (632) 840-4827Fax: (632) 8195545

COURIER FORWARDER / MOVER

FOOD & BEVERAGE PRODUCTS AND

RESTAURANT SRVS.

COuNTRYSTYLETel: (632) 817-0130 Fax: (632) 813-1156

General Sales Agent - Philippines:Supersonic Services, Inc.

Unit 14-A, Ground Flr, Colonnade Residences132 C. Palanca Jr. St. Legaspi Village, Makati City

Tel. (632) 8404615 to 16, 8404626 to 29Fax (632) 8195545 E-mail: [email protected]

CAR RENTAL

CARS & VANS AT VERY AFFORDABLE RATESMAKATI HEAD OFFICE

1839 Eureka St., La Paz Village, Makati CityTel nos.: 896-5927 • 896-4196 • 890-7851

890-3606 • 899-2942Fax no.: 899-2304

Email: info@safarirentacarinc. comWebsite: www.safarirentacarinc.com

Sta. Rosa, Laguna Station: Tel. nos.: (049) 541-1958 / 541-1959

Manila Direct: (02) 6800-5062

Cavite Station:Tel. nos.: (046) 402-0394 / 509-2076


Calamba, Laguna Station:Tel. nos.: (049) 545-9675 / 545-2588


CONSTRUCTION / ARCHITECTS

JCL INTERNATIONAL, INC. (ProjectandConstructionManagement)

Tel: (632) 890-9788Fax: (632) 890-9596

DESIGN & PRINTING

AVANGuARD AGP SERVICES INC.Tel: (632) 556-4338

(632) 985-3980

EDUCATION /TRAINING CENTER

HOTEL & RESORT

ASIA DIVERS/EL GALLEON RESORT-PuERTO GALERA

Tel: (632)834-2974Fax: (632) 551-8063

No. 10 P. Antonio St., Barrio Ugong, Pasig CityPhone: (632) 671-8000 Fax: (632) 671-8338

Email: [email protected]

Canada’s premier international moving company

Phone: (905) 670-6683 Fax: (905) 670-6684Email: [email protected]

Make it Alabang. Make it The Bellevue.Filinvest Corporate City, Alabang, MuntinlupaTel: (632) 771-8181 Fax: (632) 771-8282

Email: [email protected]: www.thebellevue.com

service directory

ACCOUNTING /MANAGEMENT

ADVISORY SERVICES

ICT OUTSOURCING, CONSULTING AND ADVISORY SRVS.,

CONTACT & DATA CTR

RCG INFORMATION TECHNOLOGYTel: 893-2322 loc. 2201Fax:893-2322 loc.100

INSURANCE / FINANCIAL

INVESTMENTS

MEDICAL PRODUCTS & SERVICES

PETROLEUM PRODUCTS / OILFIELD

DRILLING

CSA RESOuRCES CORPORATIONTel: (632) 892-2605Fax: (632) 892-2554

REPRESENTATIONAL SERVICES

REAL ESTATE / PROPERTY SERVICE

GATEwAY PROPERTYHOLDINGS, INC.

Tel. (632) 892-2916-23Fax: (632) 812-8408

MOLDEx REALTY MARKETING, INC.

Tel: 536-0079 Fax:522-8622

Cavite’s Premier Economic Zone

Transcom Center Building Las Fiestas RoadFrontera Verde Compound, Pasig City Philippines

Phone: (632) 702-2400 • Fax: (632) 702-2433

Helping you makebetter financial decisions

16/F LKG Tower 6801 Ayala Avenue, Makati CityPhone: (632) 884-5433 Fax: (632) 884-2560

Email: [email protected]

offering full range of financial protection and wealth management products

16/F Tower 2 The Enterprise Center6766 Ayala Avenue, Makati City

Phone: (632) 849-9888 • Website: www.sunlife.com.ph

Supports the Canadian Chamber of

Commerceof the Philippines

[email protected]

Searep Limited

G AT E WAYBUSINESS PARK

Barangay Javalera, General trias, caviteTel (046) 433-0071 • Fax (046) 433-0129

Home of the world-class GBR Museum

IMMIGRATIONSERVICES

EMPLOYMENT / MANPOWER SERVICES

ENERGY MANPOwERTel: (632) 759-4119

(632) 817-7045Fax: (632) 817-7045

TELECOMMUNICATION

Olivares Plaza E. Aguinaldo Hi-wayTagaytay City

Telefax (046) 413-3310 / (046) 413-3097Email: [email protected]

Manila Sales OfficeOlivares Collage Cmpd Dr. A. Santos Ave.

Sucat Road, Parañaque CityTel: (632) 826-4332


Members Non-MembersLine Ad (max. of 2 lines only -1 year) q P 5,000 q P 6,000Box Ad (1 year) q P 10,000 q P 12,000 This is to confirm my reservation of advertising space marked above.

COMPANY NAME: ______________________________________________________________________________

ADDRESS: ____________________________________________________________________________________

PHONE: ______________________________________ FAX: _____________________________________

INDUSTRY CLASSIFICATION _________________________________________________________

AUTHORIZED REP. : _____________________________________ POSITION: ___________________________

(Signature over printed name)

CONFIRMATION OF ADVERTISEMENT

Phone: (632) 843-6466 • Fax: (632) 843-6469 • Email: [email protected]

Would you like your company be listed in the service directory?Please fill out the form below and send to cancham secretariat:

Prime Positions (Full Page/Full Color - 21 cm w x 30 cm h) Back Cover P 19,500 Inside Front/Back Cover 12,500 First Right Hand Page 12,500Inside Pages (Full Color) Centerspread (42.0 cm w x 30.0 cm h) P 18,000 Full Page (21.0 cm w x 30.0 cm h) 10,500 Half Page (20.5 cm w x 15.0 cm h) 7,500 Quarter Page (8.75 cm w x 13.0 cm h) 6,000 Strip (V/H) 6,000LoosePageInsert/Leaflets(300pcs.) 5,000Service Directory (1-year) Line (max. of 2 lines) 6,000 per additonal line 1,500 Box (6.0 cm w x 4.0 cm h) 12,000

TERMS AND CONDITIONS:

1. Publisher reserves the right to reject or cancel any advertisement which, it feels is in bad taste or is in conflict with the interests of the chamber and/or it's members.

2. All accounts are payable prior to publication unless otherwise agreed.

3. Advertising materials is on advertisers account.4. Discounts:

• Three (3) months — 5% / Six (6) months — 10%• Additional Discount for Members — 10%

For more information, please contact:

HEIDI H. DEl PIlARPhone: (632) 843-6466 • Fax: (632) 843-6469

email: [email protected]

service directory

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34 February - March 2011

President’s corner - The Canadian Chamber of...

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