PresentsNOC-as-a-Service€¦ · VoIP Mobile Other SaaS 1. Wanderbox registers and receives further...
Transcript of PresentsNOC-as-a-Service€¦ · VoIP Mobile Other SaaS 1. Wanderbox registers and receives further...
Presents...NOC-as-a-Service
What does it deliver?
Connectivity
Mobility
Manageability
Bring this all together =
UC&C
What is it?
• A cloud based facility, linking key communications services and business applications, securely, via a web browser or mobile app
• Integrates a low cost device providing an IOT gateway between a business’ existing communications infrastructure and new generation services
What can it do?
Adoption is about what the technology
does, not how it works.
NOC-as-a-Service Service Providers connect securely to their client sites and CPE devices via an internet connected device from anywhere in the world
What can it do?
Adoption is about what the technology
does, not how it works.
Integrated Monitoring & Alerts Service Providers can proactively deliver on their SLA commitments
Q & A
Adoption is about what the technology
does, not how it works.
Client IT managers & business owners can monitor and manage their IT infrastructure Minimise service down time, minimise site call outs… only when required!
Branding Speak
Marketing view
Embracing a new paradigm: Web Real Time
Communications
WebRTC
My business in my Pocket
Any Device, Any Place
Zero-cost Mobile Calling
Your Work Extension in Your Pocket
Network Oprations Center (NOC) “as a
Service”, via a web browser
My Client in my Hand
Any Device, Any Place
• Automate Sales cycles • Integrated Monitoring & Alerts • Seamless remote access
Key Components?
Product view
Key components?
Interface via web browser or App: ● CONNECT: secure provisioning
of services to CPE devices and users
● TALK: Presence, IM, Voice, Video and business applications (receptionist, call centre, CRM, ...)
All Far South CPE device: ● Infrastructure: WiFi, LAN, PSTN, USB ● Networking (Firewall, Router) ● “IOT-enabled” gateway / pbx ● Full featured, UC featured set ● Service resilience
Wanderweb
Connect
What is Wanderweb Connect? • Managed Services Platform • Provided “As a Service” • Web browser based • Accessible to all Com.X and Wanderbox devices on s/w rev 1.4
For the Service Providers or Resellers
Wanderweb
Connect
Features summary: • CPE device registration • Device registries / groups • Build / manage organisations • Assign tech staff (maintainers) • Assign business users (extensions) • (pending) Automate configuration • Monitoring and Alerts • Real time device status • Housekeeping
For the Service Provider or Resellers
Wanderweb
Connect
Organisation setup: • Admin login • Create organisation & tierred heirarchies • Allocate technical resources (Admin & maintainers) • Asign devices and users • Allocate licenses • Manage company directory • Create collaboration groups
For the Service Provider or Resellers
Automated Deployment scenario
Wanderweb
Connect
User management: • User invites (email) • Manage user extension config: o Ports o Extension config (ext no, CLI, ...) o Twinning (analog, IP endpoint, Wanderweb softphone) • Wanderweb license allocation For the Service Provider or
Resellers
Wanderweb
Connect
Monitoring points: • PBX services • Telecoms port status (Analogue, BRI, PRI) • Disk space • Networking ports (ethernet, VLAN, VPN, GSM, ADSL, X.21, ) • SIP trunk status • IP phone status • System (SSH, GUI, HTTP)
For the Service Provider or Resellers
Wanderweb Talk
What is Wanderweb Talk? • UC&C platform • Web browser or Mobile App • Security at the Core • Mobility • BYOD (Bring Your Own Device) • Zero-cost Mobile Calling
For Business Users
Wanderweb
Talk
Features summary: • Presence management • Business & private directories • Messaging: Individual and Groups • Collaboration: Create groups • Hi-Definition Voice • 1-Number support
For Business Users
Use Cases
Product view
Automated Deployment scenario
CRM
Call Center
Wanderweb & CPE PBX: Call Scenario
PSTN,
GSM,
VoIP
Mobile
Other
SaaS
1. Wanderbox
registers and
receives further
instructions
2. Wanderbox
sends details of
devices and
availability to
Wanderweb
3. Mobile worker
registers with
Wanderweb
4. Mobile worker
calls contact,
using Wanderbox
WebRTC Gateway
Business Premises
Business Cases!
Why should I use it?
For the Business User!
Why would I use it?
Features ● Mobility / BYOD ● One contact number ● Connectivity (IP, www,
telecoms) ● UC&C (IM & Presence) ● Create ecosystems and
groups
Lowest cost barrier to entry ● Minimal CAPEX:
○ Infrastructure (WiFi) ○ BYOD ○ Self installation
● Optional infrastructure re-use ○ Analogue phones ○ LAN and IP phones
For the Business User!
Why would I use it?
Quality of Experience ● High Definition voice (HD) ● Always connected (always “in
the office”) ● Unrestricted logins: multiple
devices ● Chat Groups ● Video (pending)
Security ● Secure company data (ex-
employees lose their historical data)
● Encrypted calls ● Secure on site services
For the Business User!
Why would I use it? Saving money ● VoIP benefits ● On-net benefits ● OTT connectivity
Simple Self Service: ● Self install (power on) ● Day-to-Day maintenance
For the Service Provider / Reseller
Why would I sell it?
For the Service Provider / Reseller
Why would I sell it?
Easy to Sell: ● Lowest CAPEX ● Clear customer
benefits ● No waiting for
connectivity
Easy to deploy: ● Pre-sales “client setup” ● “Low tech, low cost” installer ● Sync and push client
configurations
For the Service Provider / Reseller
Why would I sell it?
Proactive SLA delivery:
● Integrated OA&M ● Minimise client issues ● Minimise truck roles
No barriers to deplayment: ● Wireless
(WiFi, FMC / LTE) ● Wired connections
(LTE, Copper, Fiber)
Feature Review
Show me how? Use cases: ● Administrator ● Maintenaner ● User
Admin: Organizations Creating my organization is as easy as 1, 2, 3
1
2
3
Admin: Users Create and invite user User receives invitation e-mail with account activation link
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2
3
1 Admin: Devices Create and activate device Copy or e-mail activation code Enter activation code in local GUI of device
2
3
1
2
3
Admin: Add extension Edit device Add extension information Save
Admin: Device Remote GUI Device is online (green bell) Click Connect action Navigate local GUI from anywhere in the world
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2
3
Admin: Device Sync Click Sync action Device and Wanderweb auto-sync config (bi-directional) Wanderweb and Local GUI have same extensions
1
2
3
Admin: Services Purchase licences Allocate to users or devices Automatic recurring
What does it look like?
User experience
Time for a demo?
Wanderweb “Grant OTR” demo
WLAN WWW
MyBBGuest (101)
Grant2 (102)
Grant3 (103)
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Grant3 (103)
Grant2 (102)
Switchboard (100) &
IVR
VoIP DDI
021-700 8276
LTE
LAN
SSID / pswd: wanderbox2
xxx (104)