presents CRUX VX · 2 CALL CENTRE IN A BOX CRUX VX RECORDING STORAGE IP-PBX & UC IVR & ACD CALL...
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CALL CENTRE IN-A-BOX CRUX VX presents
Transcript of presents CRUX VX · 2 CALL CENTRE IN A BOX CRUX VX RECORDING STORAGE IP-PBX & UC IVR & ACD CALL...
CALL CENTREIN-A-BOX
CRUX VXpresents
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CALL CENTRE IN A BOXCRUX VX
RECORDING
STORAGE
IP-PBX & UC
IVR & ACDCALL CENTRE
REPORTSROUTER
IPSECURITY
WORKSGLOBALLY =
Swift to deploy!
Saves costs!
No Telephones!
No Cables!
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OPERATOR PANEL
Live dashboard allows supervisors to stay on top of things and take charge if and when needed
AUTO ATTENDANT Crux IVR & Time Schedules ensure you
are available to your clients when and how you require, ready to address their needsAUTOMATIC CALL
DISTRIBUTION (ACD)
Queue management on Crux ensures calls are routed to the right agents automatically
CALL RECORDING
Record calls per your needs, and empower agents to deliver a great conversational experience
8 FEATURESCRUX VX PROVIDES TO RUN YOUR
CALL CENTRE EFFECTIVELY
CRM INTEGRATION
Use Crux open platform to connect to popular CRMs for a truly omni-channel experience
CALL TRACKING & MONITORING
A missed call means missed business. With Crux, you are always connected and never miss a business opportunity
LIVE CALL TRANSFER & CONFERENCING
Transfer call or loop in other colleagues, to close deals quickly
INSIGHTFUL CALL REPORTS
Gain insights about call and agent performance to improve productivity and conversation outcomes
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Service Level
Response Time
Abandon Rate
Response Time
First Call Resolution
Customer Satisfaction
Quality Monitoring
CALL CENTRE PERFORMANCECRUX + YOUR CRM
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Network + IP-PBX + UC + Storage + Security + CRM Integration = Complete Solution in-a-Box!
Access to Call Analytics, Agent Performance, SLA Reports
Extreme Collaboration via Real-time Operator Panel for Supervisor and Agents
Unlimited Auto Attendant & Auto Call Distribution
Works with SIP & GSM instantly; Connect PSTN & ISDN via Gateways
Internal Stoage for up to 16,000 hours Call Recording; Expand to up to 32,000 hours
No Monthly Recurring Cost; Attractive International Calling Rate Tie-ups
Set up a New Call Centre in just 30 minutes!
8 REASONS FOR CALL CENTRESTO USE CRUX PLATFORM
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SCREENS & REPORTSOPERATOR PANEL & DASHBOARD
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SCREENS & REPORTSACD REPORTS
