Presenters: Tracy Bell, DHS Deaf and Hard of Hearing Services Div. Marty Barnum, CSD of Minnesota...
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Transcript of Presenters: Tracy Bell, DHS Deaf and Hard of Hearing Services Div. Marty Barnum, CSD of Minnesota...
RECENT TRENDS IN COMMUNICATION ACCESS FOR DEAF CONSUMERS
Presenters: Tracy Bell, DHS Deaf and Hard of Hearing Services Div.
Marty Barnum, CSD of Minnesota
Heather Gilbert, CSD of Minnesota
THE BASICS
ASL, the Deaf community, law and standards in Minnesota
Deaf Community and Interpreter Needs American Sign Language – native language
for many people who are deaf The availability of interpreters opens doors
for communication access Deaf people want equal access:
Medical appointmentsEducationLegalEntertainmentOther services available to the public
Communicating in ASL vs. English ASL is a visual language with its own
grammar/syntax Preferred language of the deaf community
○ ACTIVITY
English often a second languageAuditory and written languageExamples of written English by some deaf:
○ I pray not weak or sick that sat it rollercoaster sick and better○ Where interrupt!!
Interpreter access may be needed: Medical
Legal
Social Services
Other public accommodations
Certification Standards in Minnesota Registry of Interpreters for the Deaf Certification Levels
Generalist and SpecialistNo MN licensure
Code of Professional Conduct
The Law on communication access for Deaf and hard of hearing individuals
A brief overview
Americans With Disabilities ActEffective: 1992
Title I:
Employment
Title II:
State and Local Government
Title III:
Public Accommodation
ADA Law: Legal Words “auxiliary aids and services”: includes
interpreters, TTY’s, VP’s, ALD’s, etc. “effective communication”:
communication as effective as communication with others
“primary consideration”: must honor the deaf person’s choice unless “undue burden” (only applies to ADA Title II)
ADA Law: Legal Words
“Qualified Interpreter”: An interpreter who is able to interpret effectively, accurately, and impartially both receptively and expressively, using any necessary specialized vocabulary.
“WHAT’S WORKED SO FAR”
Traditional System of Providing Communication
For Deaf, Hard of Hearing, and Deafblind Patients
Interpreting versus Helping Family and Friends Co-Workers Interpreters Certified Interpreters Higher Certifications and Standards Specialized Training
Who is qualified to interpret?(Who is qualified to interpret for medical situations?)
Interpreters in Minnesota:
368 Certified (Generalist) (Probably over 400)116 High level (CI/CT)63 High level (NAD IV/V)22 Old High level (CSC)15 NEW High level NIC-Advanced 10 NEW High level NIC-Master7 Legal Specialist Certificate1 CDI (Certified Deaf Interpreter)
MN Interpreters in 2010
19 Minnesota Supreme Court Roster interpreters
Less than 10 legal interpreters living in Greater MN
Hospital settlements have set a new standard of advanced certification
Less than 50 highly qualified available to interpret in Greater MN
Auxiliary Aids
TTY Machine Paper and Pen Sign Language Interpreter Letters, emails Amplification systems
Settlements Examples of Hospital Settlements
Metro (Allina, HealthEast, Fairview, No. Memorial, HCMC)
Greater MN (St. Mary’s Duluth) Standards set by the Settlements
Emergency On Call 24/7High level certificationResponse timeNot using familyProvide interpreters for family & companions
Result: MHC
MN Hospital Consortium November 2005 27 facilities Guaranteed
response for emergencies
Response time: within 1 hour 80% of the time; within 2 hours 90% of the time.
HealthEast Park Nicollet Children’s HCMC Allina Fairview
RAISING THE BARNew and innovative methods of providing access
Recent advances in Communication Access
Metro-area Nursing Homes Urgent Care Facilities Law Enforcement Agencies in
Greater Minnesota Benton County Jail Martin County, Nobles County Jail
Using technology to meet the need
Email, Mobile Devices VRS VRI
Mobile forms of communication access
Video Relay Service (2004)
*VRS is funded by the FCC (Federal Communications Commission) by telephone surcharge. It is a service provided to both hearing and Deaf consumers at no charge when making a telephone call.
ZVRS Video Relay Service
Z-OJO and Z-150 Video Payphone
VRI: ON-DEMAND INTERPRETING ONLINE (2008)
ON-Demand Interpreting Online is an interpreting service streamed through the internet.
Equipment needed:Desk top or laptop computerWebcamSpeakerphoneSoftware download
On-Demand Interpreting Online
1) Service in less than 10 minutes!
2) Qualified, Certified, and Trained Interpreters on Call via Video
3) ADA Compliant*
4) HIPAA Compliant
How to get your ODIO Video Interpreter
User
Answering Service
InterpreterUser
Video Connection
Limitations to Remote Interpreting Services Not always best for sensitive situations
Not conducive to some group activities or some medical situations
Not appropriate for sensitive legal settings; i.e. interrogations, court
Remote areas without high speed access
Deaf-Blind Individuals
Resources www.DHHSD.org
www.C-S-D.org
MCDHH Deaf Rights in Minnesota website: http://www.deaf-rights.state.mn.us/home.jsp
Dept of Justice Settlement agreement with Duluth SMDC and Bender: http://www.ada.gov/duluth.htm
THANK YOU!