Presented to presented by One Call, One Click Software Providing I&R Clients with Improved...

presented to

presented by

One Call, One Click SoftwareProviding I&R Clients with Improved Transportation

and Trip Planning Information

AIRS 2014 Conference Attendees

June 3, 2014

Sheila Smith, 211 BrowardJanae Futrell, Atlanta Regional CommissionRichelle Gosman and Jennifer Hibbert, Federal

Transit Administration Eric Ziering, Cambridge Systematics

Agenda for Today’s Workshop

Veterans Transportation and Community Living Initiative Program Goals and Objectives (VTCLI)

Project Case Studies

» 2-1-1 Broward (Ft. Lauderdale, FL)

» Atlanta Regional Commission

1-Click Software Overview and Demonstration

Panel Discussion: Questions and Answers

Veterans Transportation and Community Living Initiative

Jennifer Hibbert and Richelle Gosman, Federal Transit Administration

VTCLI Program Goals

Build on success of United We Ride “One Call Center” model » Build or expand one-call/one-click transportation

resource centers that would improve access to transportation services for veterans, military families and other transportation disadvantaged populations

Bring together community providers to tackle Veteran and Military mobility » Gather transportation providers, human service

agencies, governmental Veteran and Military service providers, as well as non-profit Veteran and Military Family support organizations around the problem of transportation for America’s veterans and military families

VTCLI Program Profile

Funding made available in FY2011 and FY2012» Developed and supported by the Coordinating Council

on Access and Mobility

Two types of discretionary funding: » Capital ($61.2 million)

» Marketing/Research ($2.9 million)

86 projects across the country in urban, suburban, and rural communities

VTCLI Progress

Most projects either underway or nearly complete

Ongoing technical assistance provided by APTA and CTAA» Ended April 30

Strengths: Partnerships, Community Support

Weaknesses: Local Funding, Technical Capacity

Next Steps

United We Ride» Mobility Management initiative

» www.unitedweride.gov

Recent Funding Announcement: Mobility Services for All Americans (MSAA)» RFP soliciting projects for deployment planning of Travel

Management Coordination Centers (TMCCs) to support interoperable, coordinated human service transportation (HST) systems

» Posted May 1, 2014; Closes July 1, 2014

» Submissions to www.grants.gov

South Florida One Call-One ClickSheila Smith, 211-Broward

South Florida Partners

Broward Metropolitan Planning Organization2-1-1 Broward2-1-1 Palm Beach / Treasure Coast2-1-1 Switchboard MiamiWorkforce OneVeterans AdministrationVFW Post 8195 / Stone of HopeTransit ServicesParatransit ProvidersBroward County Grants Office

Regional Transportation Challenges

Densely populated metropolis with frequent cross-county travel

Multiple modes of transportation

County specific transportation resources

Multiple transportation information sites

2-1-1 resources don’t include trip planning information

2-1-1 Infrastructure

Existing call center

Technology

24/7 answering by professional counselors

Health & human service resource database

Personal and website access to information

Text & chat capacity

Added 2-1-1 Value

Familiar source of information – community health & human services

Existing source of information - nonprofit & free transportation resources

Tracking and reporting capacity» Trip plans » Transportation needs» Unmet needs» Data to support community planning

South Florida Transportation Project

One source - cost, eligibility & trip information

Multiple access points

24/7, multi-lingual personal information & trip planning assistance

Web-based trip planning

Smart phone app

Project Funding

1st Round – VTCLI Funding

Contractor: Cambridge Systematics

2-1-1 technology enhancements

Atlanta Region One-ClickJanae Futrell, Atlanta Regional

Commission

http://prezi.com/wbwqd0h2kxp7/?utm_campaign=share&utm_medium=copy&rc=ex0share

1-Click Software DemonstrationEric Ziering, Cambridge Systematics

About 1-Click/CS

Designed to meet the transportation needs of human service transportation clients

» Veterans, military families, elderly, disabled, other transportation disadvantaged

Key features:

» Unified trip planning for public, private, and volunteer services

» Works on computers, tablets, and smartphones

» Tailored to individuals, their needs, and their specific trips

» Empowers call center staff to deliver improved services

Open Source, Standards-Driven

Fully-supported multi-client project:

» Broward 2-1-1, ARC, PennDOT, Inland Empire United Way, Jacksonville Transportation Authority

» All agencies benefit from investments in the platform

Can be deployed quickly, in 60 to 90 days

» Data: Transit (GTFS); demand-responsive and other services; points of interest

» Branding: Site name, logo, design, and content

Support post-VTCLI funding sources: capital grant funding, sustainability efforts

Panel DiscussionQ&A

Presenter Contact Information

Sheila Smith, 2-1-1 Broward

» 954-390-0493; [email protected]

Richelle Gosman and Jennifer Hibbert, FTA

» 404-865-5600, [email protected], [email protected]

Janae Futrell, Atlanta Regional Commission


Eric Ziering, Cambridge Systematics


mailto:[email protected]





presented to

presented by

One Call, One Click SoftwareProviding I&R Clients with Improved Transportation

and Trip Planning Information

AIRS 2014 Conference Attendees

June 3, 2014

Sheila Smith, 211 BrowardJanae Futrell, Atlanta Regional CommissionRichelle Gosman and Jennifer Hibbert, Federal

Transit Administration Eric Ziering, Cambridge Systematics

Presented to presented by One Call, One Click Software Providing I&R Clients with Improved...

Documents

Transcript of Presented to presented by One Call, One Click Software Providing I&R Clients with Improved...