Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of...

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Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Principles and Practices Practices of Leadership of Leadership Success Success

Transcript of Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of...

Page 1: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Presented by:

Sue RuschDirect Sales Resources, Inc.

January, 2004

Principles and Principles and PracticesPractices

of Leadership of Leadership SuccessSuccess

Page 2: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

SELLSELL

RECRUITRECRUIT

TRAINTRAIN

REACHREACH

RECOGNIZERECOGNIZE

RESPECTRESPECT

Page 3: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

SELLSELL

Sales are the foundation of your

business.

Page 4: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Party Plan is a classy

approach to selling.

SELL

Page 5: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

SELL

Selling is your way of serving.

Page 6: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

SELL

One show/weekyou have a business.

Two+ shows/weekyou grow your business.

© Direct Sales Resources, Inc.

Page 7: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

SELL

Learn to sell like a pro!

© Direct Sales Resources, Inc.

Page 8: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Technique #1

SELL

Beat Them To The Objection

© Direct Sales Resources, Inc.

Page 9: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

What are your most common

sales objections?

SELL

© Direct Sales Resources, Inc.

Page 10: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

WORDS THAT WORK

“You may be thinking …”

SELL

© Direct Sales Resources, Inc.

Page 11: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Technique #2

SELL

Imagine this.

© Direct Sales Resources, Inc.

Page 12: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

What feelings do your products

inspire?

SELL

© Direct Sales Resources, Inc.

Page 13: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

WORDS THAT WORK

“Picture yourself …”

SELL

© Direct Sales Resources, Inc.

Page 14: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

SELL

When you learn to sell, you can do anything !

© Direct Sales Resources, Inc.

Page 15: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

RECRUITRECRUIT

Recruiting is the key to sustained

energy and growth.

Page 16: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Effective Leaders …

RECRUIT

… recruit at leastone new consultant

per month.

© Direct Sales Resources, Inc.

Page 17: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

$0

$2,500,000

$5,000,000

$7,500,000

$10,000,000

$12,500,000

$15,000,000

$17,500,000

$20,000,000

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

1983-1998

Sue Rusch’s

Organization Sales

RECRUIT

© Direct Sales Resources, Inc.

Page 18: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Strengthen your personal

recruiting skills.

© Direct Sales Resources, Inc.

RECRUIT

Page 19: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

1. Generate interest

2. Secure appointment

3. Present opportunity

4. Invite objections

5. Guide to decision

Five Steps to Recruiting Success

© Direct Sales Resources, Inc.

RECRUIT

Page 20: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Recruiting skills build upon

selling skills!

© Direct Sales Resources, Inc.

RECRUIT

Page 21: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Technique #1

Beat Them To The Objection

Effectively address

recruiting objections.

© Direct Sales Resources, Inc.

RECRUIT

Page 22: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

1. Generate interest

2. Secure appointment

3. Present opportunity

4. Invite objections

5. Guide to decision

Five Steps to Recruiting Success

© Direct Sales Resources, Inc.

RECRUIT

Page 23: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Time You may be thinking …

Skills You may be wondering …

Contacts

You may be thinking …

Image You may be thinking …

© Direct Sales Resources, Inc.

WORDS THAT WORK

RECRUIT

Page 24: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Sell the entry opportunity.

© Direct Sales Resources, Inc.

RECRUIT

Technique #2

SELL

Imagine this.

© Direct Sales Resources, Inc.

Page 25: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Earnings

Imagine this …

Pride Imagine this …

Fun Imagine this …

Lifestyle Imagine this …

© Direct Sales Resources, Inc.

WORDS THAT WORK

RECRUIT

Page 26: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

TRAINTRAIN

Training is the ongoing process of building skill and

will.

Page 27: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Share knowledgeExplore feelings

Give information Build inspiration

© Direct Sales Resources, Inc.

TRAIN

Page 28: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Experience Excitement

The more experience we acquire …

… The less excitement we show.

TRAIN

Page 29: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Experience Excitement

Train with your head and heart.

SUCCESS

TRAIN

Page 30: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Keep it Simple

What do I want them to know?

How do I want them to feel?

What do I want them to do?

© Direct Sales Resources, Inc.

TRAIN

Page 31: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Preach what you practice!

TRAIN

Page 32: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Learn without lecture

• Discussion Groups

• Quiz

• Demonstration

• Roleplay

• Brainstorm

TRAIN

Page 33: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Train with spaced repetition.

TRAIN

Page 34: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

REACHREACH

Connecting is more than contacting.

Page 35: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

When you

connect with

team members

… what is your

INTENTION?© Direct Sales Resources, Inc.

REACH

Page 36: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Intentional leadersfocus on:

© Direct Sales Resources, Inc.

REACH

Page 37: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

In what ways would

your team members be

happier if they did at

least

oneone

show every week?© Direct Sales Resources, Inc.

REACH

Page 38: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Do you “sell”

success?© Direct Sales Resources, Inc.

REACH

Page 39: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Sell value first,

Price second.

© Direct Sales Resources, Inc.

REACH

Page 40: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

When we get stuckwe tend to reachfor a new way.

Often what we need

is a new why.

© Direct Sales Resources, Inc.

REACH

Page 41: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Connect

proactively.

REACH

Page 42: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Instead of working

with problems,

choose to work with

productivity.

REACH

Page 43: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Instead of this:

Just checking in!

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 44: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Try this:

Do you have time for a great

idea …

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 45: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

How are your sales looking?

Instead of this:

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 46: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Try this:

How do you feel about the direction

your business is taking?

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 47: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

What is your goal?

Instead of this:

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 48: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Try this:

What do you want that you’re not getting now?

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 49: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

What you should do is …

Instead of this:

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 50: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Try this:

What have you tried so far?

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 51: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

What works for me is …

Instead of this:

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 52: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Try this:

What have you thought about

trying?

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 53: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

I’ve got the answer!

Instead of this:

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 54: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Try this:

Would you like a suggestion?

WORDS THAT WORK

© Direct Sales Resources, Inc.

REACH

Page 55: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

“Call me when you need something”

… doesn’t grow a business.

© Direct Sales Resources, Inc.

REACH

Page 56: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

RECOGNIZRECOGNIZEE

What gets recognized gets

repeated.

Page 57: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Effective recognition• Sets expectations.

• Reinforces behavior.

• Makes people feel valued.

• Builds team spirit.

RECOGNIZE

Page 58: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

It’s less about the memento and

more about the moment.

RECOGNIZE

Effective recognition

Page 59: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Include

recognition in

every

meeting.

RECOGNIZE

Page 60: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

RESPECTRESPECT

Your business

IS a business.

Page 61: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

When I started … …today

My family

FAMILY: EXCUSE … OR … REASON?

© Direct Sales Resources, Inc.

RESPECT

Page 62: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Are you working as hardFOR YOURSELF

as you would forSOMEONE ELSE?

© Direct Sales Resources, Inc.

RESPECT

Page 63: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Your business IS a business!

• Create a schedule each week.

• Add a power hour where needed.

• Work in blocks, not fragments.

• Reduce multi-tasking.

© Direct Sales Resources, Inc.

RESPECT

Page 64: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

RESPECT

As we manage time, we manage

ourselves.

Page 65: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

SELLSELL

RECRUITRECRUIT

TRAINTRAIN

REACHREACH

RECOGNIZERECOGNIZE

RESPECTRESPECT

Page 66: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

© Direct Sales Resources, Inc.

Page 67: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

• Reach out.

• Focus on the present.• Follow through.

© Direct Sales Resources, Inc.

Page 68: Presented by: Sue Rusch Direct Sales Resources, Inc. January, 2004 Principles and Practices of Leadership Success.

Presented by:

Sue RuschDirect Sales Resources, Inc.

January, 2004

Principles and Principles and PracticesPractices

of Leadership of Leadership SuccessSuccess