Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear…...
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Transcript of Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear…...
![Page 1: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/1.jpg)
Presented by Rudy Miick, CMC, FCSIFounder/President, The Miick Companies, LLC
Face Your Fear…Step into Your Opportunity! Ramp Performance, Profit and Your Brand Experience!
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© $
®
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Conflict
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Dealing with ConflictHaving Difficult Conversations
Outcome:◦Build Trust◦Build a Strong Team!
Primary Focus:
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Positive Impact with:
•Clients•Partners•Vendors•And yes… family
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1. Have the real desire to find resolution2. Acknowledge multiple truths3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success
Tool #1: Recognize 5 Criterion
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Tool #2 Be KIND instead of “trying to be nice”
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The Gunas
Love Fear
The Action taken (in or out of Balance)
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The Gunas
Love Fear
Trying to be “Nice”
![Page 12: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/12.jpg)
The Gunas
Love Fear
Being Kind Trying to be “Nice”
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Tool #3: BE clear about:
WHY we are… What we do How WE do “it”
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Purpose & Values
Issue
Solution
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1. Have the real desire to find resolution
2. Acknowledge multiple truths3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success
In all, use and create: Safe Space©
Be Clear…
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Track Data; be aware of meaning-making
My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality Make “I” statements
Tool #4: Safe Space©
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1. Have the real desire to find resolution
2. Acknowledge multiple truths
3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success
In all, use and create: Safe Space©
Be Clear…
![Page 18: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/18.jpg)
Track Data; be aware of meaning-making
My Truth, My Experience Intention / Impact Inside out/Outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements
Safe Space©: multiple truths…
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If You’ve Ever…
Experience: ____________
Who’s Truth Is It?....
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Track Data; be aware of meaning-making
My Truth, My Experience Intention / Impact Inside out/Outside in 7-45-48 Moose in the room! Confidentiality Make “I” statements
Safe Space©
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Think of a person in your organization or that you know that is an: “A+ player” (Define this person in 2 sentences)
Think of a person in your organization or that you know that is a “C player”(Define this person in 2 sentences)
Share Data
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Professional
Exce
llent
!
GOOD ATTI
TUDE
Sloppy
Clean
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1. Have the real desire to find resolution2. Acknowledge multiple truths
3. Find the place you can “Join”
4. Stop the Drama!5. Define data and metrics for success
In all, use and create: Safe Space©
Be Clear…
![Page 25: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/25.jpg)
Red Sox – YankeesThe Beach – The Mountains
Union – No UnionEtc.
Where can we join …
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1. Have the real desire to find resolution2. Acknowledge multiple truths3. Find the place you can “Join”
4. Beware: the “quick sand”
of Drama!5. Define data and metrics for success
In all, use and create: Safe Space©
Be Clear…
![Page 27: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/27.jpg)
Karpman’s Drama TriangleCheck: Google: Stephen Karpman, Ph.D.
Tool #5:
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C/P
V
RAll three positions are inauthentic!
Responds to the pastChildhood decisionsParental images taken in
Not responding to the presentNot hereNot now
Karpman’s Drama Triangle
1UP1UP
1 Down
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Breaking up the “Game”
•Recognize the game, recognize the shift!•Stay in Breath from the belly…
•Stop playing the role (V, R, P/C)•Remember Safe Space, Purpose & Values
are in place.
•Stay Equal, stop discounting yourself or the other person
•Stay in the present, not the past or future
•Be Direct•Stay with Data, not meaning making•Walk away
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Improving Cycle Time
Drama!!!
Am I in drama?
Ha! Drama! stop!
I’m in drama, interesting…
Stop.
Drama is
rare
The Miick Companies, LLC©2008, 2012
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1. Think of someone in the company that "annoys" you.
2. Are you in a drama cycle with this person?
3. If no, are you sure?
4. If yes, what is the game/racket?
5. How can you stop playing this game?
6. What can you learn from this person?
![Page 32: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/32.jpg)
Track Data; be aware of meaning-making
My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements
Safe Space©: Stop Drama!!
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Trust: Confidentiality, Truths, Experience, Data,
Values Lived
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Trust: Confidentiality, Truths, Experience, Data,
Values Lived
![Page 35: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/35.jpg)
Trust: Confidentiality, Truths, Experience, Data,
Values Lived
![Page 36: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/36.jpg)
Trust: Confidentiality, Truths, Experience, Data,
Values Lived
![Page 37: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/37.jpg)
Trust: Confidentiality, Truths, Experience, Data,
Values Lived
![Page 38: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/38.jpg)
Lack of Trust Lack of Ownership of Results Fear of Conflict Lack of Commitment to Plans & Actions
Lack of Accountability (to Plans)
From 5 Dysfunctions… Patrick Lencioni
Trust: Confidentiality, Truths, Experience, Data,
Values Lived
![Page 39: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/39.jpg)
1. Have the real desire to find resolution2. Acknowledge multiple truths3. Find the place you can “Join”4. Stop the Drama!5. Define data and metrics for success
5 Criterion
![Page 40: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/40.jpg)
Track Data; be aware of meaning-making
My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality Make “I” statements
More on… Safe Space©
![Page 41: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/41.jpg)
“I statements”
I We UsOur
Vs.
You They ThemTheir
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If “I” am in the “circle”:
We; Each of us; All of us; Any of us
X
Collective ‘I’ statement
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If “I” am in the “circle”:
We; Each of us; All of us; Any of us
X
If “I” am outside “circle”:
Each of you All of you
Any of youYou
X
![Page 44: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/44.jpg)
If “I” am in the “circle”:
We; Each of us; All of us; Any of us
X
If “I” am outside “circle”:
Each of you All of you
Any of youYou
X
![Page 45: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/45.jpg)
If I am in the “circle”:
We; Each of us; All of us; Any of
us
X
I am outside “circle”
X“He Says You Have To… ““They say … you… “
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Track Data; be aware of meaning-making
My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements
More on: Safe Space©
![Page 47: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/47.jpg)
Have the real desire to find resolution Acknowledge multiple truths Find the place you can “Join” Stop the Drama!
Define data and metrics for success
In all, use and create: Safe Space©
Be Clear…
![Page 48: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/48.jpg)
◦Human Performance, Behaviors◦Days, Hours◦Location◦Dollars, %’s◦Communication…◦Etc.
Metrics for Success
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Track Data; be aware of meaning-making
My truth, my experience Intention / Impact Inside out/outside in 7-45-48 Moose in the room! Confidentiality And… Make “I” statements
Questions? Safe Space©
![Page 50: Presented by Rudy Miick, CMC, FCSI Founder/President, The Miick Companies, LLC Face Your Fear… Step into Your Opportunity! Ramp Performance, Profit and.](https://reader030.fdocuments.in/reader030/viewer/2022032703/56649d005503460f949d18e0/html5/thumbnails/50.jpg)
Recognize 5 Criterion
BE Kind…
Know your WHY, WHAT & HOW
Use Safe Space©
Drama Triangle
Summary:
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◦ For More Information:Rudy Miick, CMC, FCSI
[email protected] www.miick.com
or call: 303-413-0400
Thanks!!!