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About FrontRunner7 Habits of High Performers

About FrontRunner

17 years Mortgage Industry ExperienceCoaching and Professional Development

ServicesCore Business ProgrammesBroad Client Base of Industry ParticipantsOur USP is about Accountability for Best

Practice

The 7 Habits

Habit #1Be Customer Centric – its’ all about the Customer

Manage the customer experienceConsistent customer care; post settlement communication and servicesCustomer database; your most valuable asset (maintain & use it)Doing the 1% ‘ers

Habit #2always be Prospecting . . .

ReferrersRepeatsRequests

Habit #3Process efficiencyLead enquiryLead qualificationResearch & recommendationLead conversionLoan application sign upLoan submissionSettlement“After settlement care”

Habit #4Focus . . . your business depends upon it

Business planningPerformance measurement & reportingBusiness coachwww.flyingsolo.com.au

Habit #5Intelligent Diversification

Diversification is offering a new product to existing customers or an existing product to new customers.Customer base alignment – which products & services?Do it yourself versus referral arrangementsExpertise, skills and liability issuesRisk v Reward

Habit #6Integration of cross selling . . . the missing ingredient is process

Do it yourself versus referral arrangementsThe Why? For broker & customer . . .The process; Measure & report performance, improvement opportunity

Habit #7Leadership

Integrity & professionalismSelf awareness & self developmentResilience & self beliefEmpathyCommunication, clarity & consistency of messageLead don’t direct, role modelAccountability & responsibility

When you’ve mastered these…

Set new SMART goals!

Business Coach

•10 workbooks

•5 CD’s

•15 CPD Points

•Total business review

•Learn from others

•$490

www.frcg.com.au

@dougmathlin

FrontRunner Consulting Group