Preparation for Student Internships: Thinking on Your

FeetAdding Spice to Your Hospitality

Curriculum

Presented by:

Lupe Ferran Diaz, Ph.D.Department Chair, Career/Technical Education

Lead Teacher, Academy of Hospitality and TourismMiami Beach Senior High School

Getting Started

Activities

Got Your Number:

Is it a paid or unpaid internship?

How long is the internship program?

Doing more with less

The Decision-Making Process

Solving the Dilemma

Questions and Answers

History

Use of the case study method originated in the early 20th century and was mainly used in the social sciences (medicine). Since there were no textbooks suitable for a graduate program in Business at Harvard University, the framework for the business curriculum was built on the case study method.

The case study method has now become more popular in Education (critical incidents).

Hospitality is rich with examples

It’s REALITY!

Why use Scenarios? (mini case studies)

More Reasons…

Create the need to know. Raise the level of critical thinking skills

(application/synthesis/evaluation, not recall. Enhance the listening/cooperative learning

skills. Enhance problem-solving skills. Help learners connect theory and practice. Provide a vehicle for examining multiple points

of view. Build partnership/collegiality among learners

and teacher. Encourage attention to and self-consciousness

about assumptions and conceptions. Help students see connection to their own

goals.

Some More Reasons…

Teach students that there may not be one "right" answer, after all.

Teach students not to overlook important details.

Get students to be active, not passive. Create a rich learning environment. Provide possibilities for all learners to be

successful in a variety of roles.

Let’s Get Started…

The case scenarios presented provide real “on-the-job” experiences and learning opportunities that utilize the following resources:

21st Century Skills

National Business Education Standards: What America’s Students Should Know and Be Able To Do In Business

National Standards for Business Education

21st Century Skills

Purpose

According to O’Halloran, Jarvis and Allen-Chabot (2006), by using case scenarios:

Build on knowledge

Comprehend complex situations

Apply theory

Analyze situations

Create solutions

Evaluate and select outcomes

A Framework forSolving a Case Scenario

1. Read the scenario.

2. Identify the relevant content.

3. Identify the problem or dilemma.

4. Identify the relevant facts. Differentiate between symptoms and problems. Identify the department where the dilemma takes place.

5. Which facts are most important for decision making?

6. Identify assumptions you may be making.

7. Generate plausible solutions for the case scenario. If there is no acceptable solution, then formulate a viable alternative.

8. Make a decision based on your solution. Explain your decision-making process used to solve the dilemma.

Let’s Practice

WPS 13.doc

Resources

National Business Education Association. National Standards for Business Education, 2007. Reston, Virginia.

www.21stcenturyskills.org

http://tlt.its.psu.edu/suggestions/cases/links.html

http://www.utc.edu/Administration/WalkerTeachingResourceCenter/FacultyDevelopment/CaseTeaching/index.html

O’Halloran, Robert M; Jarvis, Ken; and Allen-Chabot, Amy. Cases in Hospitality and Tourism Management, 2006, Pearson Prentice Hall. Pearson Education, Inc., Upper Saddle River, New Jersey.

AOHT Student Interns. Miami Beach Senior High School. Miami Beach, Florida.

Where to…

FOR A COPY OF THE PRESENTATION

www.learningbydesign.pro

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