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Transcript of Presented by: Eleanor Rivoire Date: XXX Keynote Address by: Eleanor Rivoire, Independent Healthcare...
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Presented by: Eleanor RivoireDate: XXX
Keynote Address by:Eleanor Rivoire, Independent Healthcare AdvisorFormer Executive Vice President & Chief Nursing ExecutiveOctober 2015
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WINNING CONDITIONS FOR HEALTHCARE TRANSFORMATION –PERSPECTIVE OF A CANADIAN NURSE LEADER
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Leadership Partnership
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Leading with …Partnering with …
Patients and Families
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Patient and Family Centred Care
Respect and dignityInformation Sharing
ParticipationCollaboration
Institute for Patient- and Family-Centered Care
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Patient and Family Centred Care
“the experience (to the extent the informed, individual patient desires it) of transparency, individualization, recognition, respect, dignity and choice in all matters, without exception, related to one’s person, circumstances and
relationships in health care.”
Don Berwick, 2009
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Patient and Family Centred Care
“an approach to care that guides all aspects of planning, delivering and evaluating
services, with the foundation being mutually beneficial partnerships between patients and
families and services providers.”
Adapted from IPFCC, 2008Saskatchewan Ministry of Health, 2011
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Key Leadership Trait
Adaptability – with awareness of context and changing context
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Current Healthcare Landscape
Climate of:• Economic Challenge• Political and positional uncertainties• Turbulence with health system redesign• Consumer/customer mindset – patient rights;
self-advocacy and greater involvement• Far reaching and immediate access to information
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Context
“Unleashing Innovation –
Excellent Healthcare for Canada” – July
2015
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• Patient Engagement and empowerment• Health system integration with workforce modernization• Technological transformation via digital health & precision medicine• Better value from procurement, reimbursement and regulation• Industry as an economic driver & innovative
catalyst
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Context
Accreditation CanadaCanadian Patient Safety InstitutePatients for Patient SafetyCanadian Foundation for Healthcare ImprovementHealthCareCANPatients CanadaProfessional Organizations
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Experience at Kingston General Hospital
The Winning Conditions for Meaningful Patient Engagement
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Winning Conditions
1. Strategy - Annual Plans/Tactics
• Transform the patient experience through a relentless focus on quality, safety, and service
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Winning Conditions1. Strategy - Annual Plans/Tactics
• Patient Advisory Council launched
• 15 patient advisors are integrated into KGH Committees
• Patient led forums are conducted within programs
• Overall patient satisfaction is at or better than the provincial teaching hospital average
• The five standards: name tags, whiteboards, hourly rounding, patient led forums, and communications (care providers introducing themselves and their role to the patient)
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Winning Conditions
1. Strategy with Annual Plans
2. Leadership Support
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Winning Conditions
1. Strategy with Annual Plans2. Leadership Support3. Organizational Champions
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Winning Conditions
1. Strategy with Annual Plans2. Leadership Support3. Organizational Champions4. Partners
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Winning Conditions
1. Strategy with Annual Plans2. Leadership Support3. Organizational Champions4. Partners5. Performance Improvement Mind
• Continuous Improvement• Change Management• Performance Management
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Winning Conditions
1. Strategy with Annual Plans2. Leadership Support3. Organizational Champions4. Partners5. Performance Improvement Mindset6. Infrastructure
Position Descriptions
Terms of Reference
Policies
Space for Advisors
Signage
Identification Badges
Decision-making Processes
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Winning Conditions
1. Strategy with Annual Plans
2. Leadership Support3. Organizational Champions4. Partners5. Performance Improvement Mindset6. Infrastructure7. Sustainability
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Winning Conditions
1. Strategy with Annual Plans
2. Leadership Support3. Organizational Champions4. Partners5. Performance Improvement Mindset6. Infrastructure7. Sustainability8. Patient Centred Leadership
...every person …every day
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Knowledge – Experience – Instincts
Culture – Processes – Outcomes
Should we – Can we – Will we
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Three Maxims
“the needs of the patient come first”“nothing about me, without me”“every patient is the only patient”
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Knowing the Way …Showing the Way …
Going the Way !
Noli timereSeamus Heaney