Overview of Survey Research Presented by Middlequarter & Montague Communications
Presented By Broward County Office of Communications Technology
description
Transcript of Presented By Broward County Office of Communications Technology
Regional Public Safety CommunicationsTechnology Strategy
Presented ToI-Board Operations Sub-Committee
January 4, 2013
Presented ByBroward County Office of Communications Technology
Office of Communications Technology Mission Statement
To foster collaboration, information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications, E911, Radio and Mobile Broadband Systems that best meet the requirements of Broward County's emergency responders.
BC Office of Communications Technology (from 2006 Plan) Strategic Plan
PRESENT THEME…
Regional Focus/ Grassroots Approach J Governance Boards J Multi-Disciplinary Support (Police, Fire, EMS, Local
Gov’t) J Cooperative Programs; Leverage Economies of Scale J Open Standards Based systems J Life cycle funding/migration strategies J Total Cost of Ownership J Standardize hardware/software platforms J Minimize stranded investments J Establish Regional Business COOP Plans / Disaster
Recovery J Develop Regional Standard Operating Procedures J Customer Relationship Management –
Monthly/Quarterly J Service Level Agreements J Change Management J Standard Regional Interlocal Agreements J
PAST THEME…
Internally Focused County Controlled Lacked User Input Lack of Collaboration Fragmented Public Safety
Communication Initiatives Based upon Proprietary standards Lack of service level agreements
Radio InteroperabilityStatus as of 12/31/2012
County-Wide (Police and Fire Rescue)
Non County-Wide
County-Wide (Police Only)
County-wide Participant
Legend
COMMON CAD PARTNERS
Non County-Wide Participant
Circa. 2002 Circa. 2012
Collaboration
Historical View
Broward County Public Safety Strategic PlanPublic Safety Answering Points (PSAP’s)
Hosted Model vs. Premise Based Model
Regional Site(s) Remote PSAP Site
• Business Drivers
Carry Out the Legislative Intent of Florida E911 Plan
“Provide citizens with rapid direct access to public safety agencies by accessing the number 911.”
Increase interoperability through standards based technology
IP i3 Transition Strategy Next-Generation emergency services VoIP Enabled NG911 “Contact Center” ready – (Text / Video) County-wide Shared System Business Continuity Scalable Platform Increased flexibility Reduced Total Cost of Ownership System life cycle migration
• Strategic Initiatives
Deploy Network Based IP architecture (A1) Prepare for Location Based Call Routing Migration to Next Generation 911 (Voice, Text, Video) Establish Flee-to Facilities (A1) Speech and Data Analytics (A1) Implement ACD Feature set (A1)
Broward CountyPublic Safety Intranet
• Customer Relationship Management (CRM)
County Wide PSAP Performance Metric Scorecard reviewed quarterly with PSAP Manager
Business Continuity Plans Alternative Call Routing, End Office Reroutes
Quarterly Regional Public Safety Communications Committee (RPSCC)
Quarterly Newsletter
2013 2014 2015 20162012 2017 2018
RLI Milestone
EOL/EOS MIlestone
Capital Milestones
Updates
Regional Public Safety Communications PSAP Timeline
1QTR13PSAP HostedArchitectureComplete
1QTR13ACD Impl.Complete
3QTR13Voice recordingSystem comp.
4QTR13Speech and
Data AnalyticsRequirements
2QTR13Flee to Sites
Comp.
Broward County Public Safety Strategic Plan
• Business Drivers
Increase interoperability through open standards based technology
System Life-Cycle Migration Establish County-wide Shared System Reduce total cost of ownership Position for future 700 spectrum use
• Strategic Initiatives
Deploy P25 county wide system (A1) Deploy Local Gov. Radio System (A1) Replace Microwave System (A1) Deploy IP based Fire Station Alerting (A1) Develop Business Continuity Plans Develop interoperable communications with
neighboring agencies
800 MHZ Radio System
P25 System (open standard)Independent Systems
• Customer Relationship Management (CRM)
County Wide Radio Performance Metrics Quarterly Regional Public safety Communications
Committee (RPSCC) Regional Radio Standard Operating Procedures System Administrator User Group Quarterly Newsletter
Cost Effective Seamless Interoperability
2013 2014 2015 20162012 2017 2018
RLI Milestone
EOL/EOS MIlestone
Capital Milestones
Updates
Regional Public Safety Communications Radio System Timeline
1QTR13Radio SystemMigration to Hosted MasterComplete
1QTR13Radio SystemMicrowave RFI/RFP
1QTR13Radio SystemRLI/ RFP for Local Gov.Radio System
1QTR14Radio SystemMicrowave Repl. Comp.
4QTR13Local Gov.Radio System complete
1QTR15Radio SystemRLI/ RFP for ReplacementRadio System
4QTR18EOS for 800 MHz P.S. Radio System
4QTR18P25 Repl.Radio Sys. Complete.
1QTR14Station Alerting RFI/RFP
4QTR15Station Alerting Complete
REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLANMobile Broadband
• Business Drivers
County-wide shared Infrastructure Increase interoperability through standards
based technology Scalable platform Situational Intelligence Leverage combination of Commercial/Private
systems Secure and reliable access to Regional
Applications In-vehicle Video capabilities Incident Deployable Communications Position for future 700 MHz use
• Strategic Initiatives
Monitor National Public Safety Mobile Broadband Initiative
Leverage commercial mobile data network Develop Business Continuity Plans Leverage Municipal WiFi Programs Develop strategic partnerships with WiMAX
and LTE Providers
700MHZ400kb/s - WAN
Mobility Client
Migration
Network Optimization for cost and efficiency
Data Tac19kb/s - WAN
CommercialBroadband 3/4G
WAN
Public/PrivateWiFi/4.9GHZ/WiMax
• Customer Relationship Management (CRM)
Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC)
Quarterly Newsletter
REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLANRegional Law Records Management System
• Business Drivers
County-wide data sharing Increase interoperability through common
software platform Increase Officer Safety Distributed Control (Agency Administration) Scalable platform Seamless Integration Governance Model Improve usability Optimize workflows
• Strategic Initiatives
Expand user base across Municipal LE Agencies
Upgrade to One Solution (A1) Develop Standard Operating Procedures Increase participation from both Law
Enforcement and Public (P2P/P2C)
Centralized Public Safety Records with Secure and Reliable Access
• Customer Relationship Management (CRM)
Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC)
LAW Records Governance Board Meetings Quarterly Newsletter
REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLANRegional Computer Aided Dispatch System
• Business Drivers
County-wide data sharing Service Oriented Architecture Single level access to critical information Increase officer safety Distributed control High Availability Scalable and High Performing Application Common Administration Browser based for remote access Seamless integration with other apps
(FRMS/LRMS) Closest Unit Response Governance Model
• Strategic Initiatives
Implement Closest Unit Response (A1) Relocate CAD from Miramar to Flee to Site (A1) NextGen CAD Initiative (A1) Develop Business Contintuity Plans
Flexible Design with Location Driven Intelligence
• Customer Relationship Management (CRM)
Quarterly Regional Public Safety Communications Committee Mtgs. (RPSCC)
CAD Governance Board Meetings Quarterly Newsletter
2013 2014 2015 20162012 2017 2018
4QTR14Go Live with NextGeneration CAD
4QTR17EOS for PCAD
RLI Milestone
EOL/EOS MIlestone
Capital Milestones
2QTR13Begin RLI process for
nextGen CAD
Updates
1QTR13Upgrade PCAD
to 7.0.0.8.4
2QTR13Upgrade ProQA
5/13 NAEMD Req
4QTR13 EOS for HP “S”
Series Non-Stops
1QTR13Upgrade FRMS
to 4.12
1QTR13Upgrade LRMSto OneSolution
10.4.1
Regional Public Safety Communications Applications Timeline
1QTR13Relocate
CAD to Flee to Site
911 (Call Taking) CAD (Dispatch) Console (Dispatch)
Aerial Photog
Plume Model
Sensors Emerg Mass Notif
Fusion Ctr
Call Taking Prot Telematics EOC Apps
Fire Station Alerting Reverse 911 Nlets Data
Alarms
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Fire Station Alerting CAD-CAD Nlets Data
Alarms
NG9-1-1 Video NG911 Additional Data Multimedia Logging
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1911 (Call Taking) CAD (Dispatch) Console (Dispatch) Video MobilePerson Becomes the
Integration Point