Presented by astonish results 2011 created by Paul Rakotoarisoa
description
Transcript of Presented by astonish results 2011 created by Paul Rakotoarisoa
![Page 1: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/1.jpg)
Presented by astonish results 2011 created by Paul Rakotoarisoa
Why do agencies
lose business?
(and how can we avoid it?)
![Page 2: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/2.jpg)
Top Reasons Why Business
Walks Away*
4% of clients die
14% product
5% from recommendation
9% based on price
* source:
OF MODERN CONSUMERS LEAVE BECAUSE OF A BAD EXPERIENCE*68%
![Page 3: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/3.jpg)
Attitude*
Poor Service*
HAVE MOST LIKELY DEALT WITH:68%
Apathy*
Poor Communication*
![Page 4: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/4.jpg)
OF BUYERS BUY ON PRICE WITHNO LOYALTY.15%
![Page 5: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/5.jpg)
RELY ON IDEAS OFTRUST AND LOYALTY
TO MAKE A PURCHASE70%-85%
![Page 6: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/6.jpg)
RELATIONSHIPS=LIFETIMELOYALTY
![Page 7: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/7.jpg)
3 WAYS TOINCREASERETENTION:
![Page 8: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/8.jpg)
1maintain regular contact.(follow up)
![Page 9: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/9.jpg)
2care about your customer.(remember, you sold them)
![Page 10: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/10.jpg)
3be pro-active.(you’ll look like a hero)
![Page 11: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/11.jpg)
Average retention rates:(Number of Policies/Retention Percentage/After 5 years)
If you have:
1 policy: 27% chance
2-3 policies: 55% chance
4+ policies: 92% chance
![Page 12: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/12.jpg)
THEMOSTSUCCESSFULASTONISHCLIENTS:
![Page 13: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/13.jpg)
DEVELOP: KNOWLEDGEABLE SERVICE CONSULTANTS
ACCEPT AND EVALUATE: CLIENT COMPLAINTS
CREATE: A LEARNING RELATIONSHIP WITH CUSTOMERS
![Page 14: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/14.jpg)
ACCEPT AND EVALUATE: CLIENT COMPLAINTS
DEVELOP: KNOWLEDGEABLE SERVICE CONSULTANTS
CREATE: A LEARNING RELATIONSHIP WITH CUSTOMERS
INFORM:CLIENTS OF RELEVANT CHANGES
![Page 15: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/15.jpg)
CREATE: A LEARNING RELATIONSHIP WITH CUSTOMERS
ACCEPT AND EVALUATE: CLIENT COMPLAINTS
DEVELOP: KNOWLEDGEABLE SERVICE CONSULTANTS
INFORM:CLIENTS OF RELEVANT CHANGES
ENCOURAGE:CLIENT FEEDBACK
![Page 16: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/16.jpg)
INFORM:CLIENTS OF RELEVANT CHANGES
ENCOURAGE:CLIENT FEEDBACK
ORGANIZE:AROUND THEIR CLIENTS
CREATE: A LEARNING RELATIONSHIP WITH CUSTOMERS
ACCEPT AND EVALUATE: CLIENT COMPLAINTS
![Page 17: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/17.jpg)
ENCOURAGE:CLIENT FEEDBACK
INFORM:CLIENTS OF RELEVANT CHANGES
CREATE: A LEARNING RELATIONSHIP WITH CUSTOMERS
ORGANIZE:AROUND THEIR CLIENTS
EMBRACE:DIVERSITY AMONG CLIENTS
![Page 18: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/18.jpg)
ORGANIZE:AROUND THEIR CLIENTS
ENCOURAGE:CLIENT FEEDBACK
INFORM:CLIENTS OF RELEVANT CHANGES
EMBRACE:DIVERSITY AMONG CLIENTS
![Page 19: Presented by astonish results 2011 created by Paul Rakotoarisoa](https://reader035.fdocuments.in/reader035/viewer/2022062315/56815ea2550346895dcd2f77/html5/thumbnails/19.jpg)
EMBRACE:DIVERSITY AMONG CLIENTS
ORGANIZE:AROUND THEIR CLIENTS
ENCOURAGE:CLIENT FEEDBACK