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IBR Corporate PresentationLatest Update: 11.05.14
TABLE OF CONTENT
COMPANY
Who we are
Where we are
What we do
SERVICES
Our CSR
Recycling
Maintenance
Call Flow Process
Hardware distribution
IMAC / Relocation
Rental
Upgrades
PRODUCTS
Catalog 1/2
Catalog 2/2
Logistics
WHY IBR
Facts &Figures
Why IBR
Contact
3
COMPANY
Who we are
Where we are
What we do
GLOBAL
RECYCLING
MULTI VENDOR
IT MAINTENANCE SERVICE
COMPANY
80+ countries covered, Global FSLs network
Cisco, Dell, Fujitsu, HDS, HP Unix / x86, IBM, Netapp, Oracle HW, networks
Break-fix, Support, Rental, IMAC / Relocation, Upgrade, Spare parts management,
Hardware upgrade
International group created in 1983, 13 worldwide subsidiaries
COMPANY | Who are we
WEEE compliant, Asset Recovery Solutions
More information: ibremarketing.com/company/IT-Support-Provider.html - 4 -
& LEASING Complete and customized financial solutions, CO2 lease offer
COMPANY | Corporate Organization
More information: ibremarketing.com/company/IT-Support-Provider.html - 5 -
IBR Germany(Frankfurt, Germany)
IBR Green Systems(Algiers, Algeria)
IB REMARKETING(Paris, France)
AS LEASE(Paris, France)
ALEASE(Lyon, France)
IBR ITALIA(Rome, Italy)
IBR UK(London, UK)
IBR Green Systems(Dubai, UAE)
IBR ESPANA(Madrid, Spain)
CAP VERT FINANCE(Paris, France)
IBR ASIA(Hong Kong, China)
IBR USA(Edison, NJ)
IBR Green Systems Maroc
(Casablanca, Morocco)
IBR BRAZIL(Sao Paolo, Brazil)
IBR OCEANIA(Brisbane, Australia)
PHOENIX SERVICES
(France)
COMPANY | Where we are
IB-R Oceania
Green Systems
IBR-Espana
IB-R DeutschlandIB-Remarketing
IB-R UK
IBR-USA
IBR-Italia
GS Morocco GS Algeria
IB DO Brazil
IB-R Asia
More information: ibremarketing.com/company/Global-IT-Solutions-Provider.html - 6 -
PHOENIX
Services
COMPANY | What we do
UNIX ENTERPRISE / WINTEL
SERVERS, STORAGE &
ASSOCIATED OPTIONS
SPARE PARTS
SUPPLY
RECYCLING
ASSET
RECOVERY
SUPPORT
SERVICES
More information: ibremarketing.com/company/TPM-maintenance-support-solutions.html - 7 -
300 000+ parts in stock
30 years’ experienceInternational Sourcing
WEEE Certified
Destruction and
Data Erasure experts
LEASING
SERVICES
Our CSR
Recycling
Maintenance
Hardware Distribution
IMAC / Relocation
Rental
Upgrades
8
SOCIAL
ACTIONS &
EMPLOYEES
DEVELOPMENT
SERVICES | Our Corporate Social Responsibility
local & international non-profitable associations
sponsorships
ECO
RESPONSIBLE
RECYCLING
SALES
TARGET &
RENTABILITY
More information: ibremarketing.com/company/csr.html - 9 -
ISO 9001 & 14 001Carbon Footprint Reduction
Focused
SERVICES | Recycling
Over 500 tons of
IT hardware recycled and
reused per year
Only non-usableparts are recycled
into raw material
More information: ibremarketing.com/services/it-recycling-company.html - 10 -
INFRASTRUCTURE
DECOMMISSION
REUSE OF
SERVICEABLE
PARTS
SELECTIVE
SORTING
10.000 tickets
managed per year
Guaranteed spare
parts availability
Dedicated team,
logistic and updated
buffer stock
Technical Expert
Helpdesk
- Onsite field engineers
- SLA MS (Mission Critical)
- Diagnosis & supports
- 365/24/7 L2/L3 support
centers
- Several SLA available
- Spare Parts Supply Chain
- Diagnoses + action plan
- Dedicated buffer stock access
- Several SLA available
- Remote, monitoring on
HDS,HP EVA, STK, EMC
(Clarion & DMX) & NETAPP
- Spare Parts Supply Chain
(optional)
- L1 Training (optional)
Full Support Remote Support
SERVICES | Maintenance
Spares
Management
On-site
Intervention
- Tailored inventory
- Multi SLA available
- 365/24/7 buffer stock
access
- Several SLA available
- Voucher of prepaid Tickets
- Full on-site coverage
- Several SLA available
More information: ibremarketing.com/services/it-support-maintenance.html - 11 -
+ +
Fly & Fix: First Flight Available
Software
support*
SERVICES | Maintenance
1 Single Point of Contact
Field
Engineering
Reporting
and QoS
Measurement
Technical
Support
Supervision
and
Monitoring
Preventive
Maintenanc
e
Spare Parts Management
SPOC
More information: ibremarketing.com/services/it-support-maintenance.html - 12 -
Multi Vendor &
Product Lifecycle
Specialist
Multilingualsupport
(EN, FR, ES, IT, DE, CN, AR)
*According to license copyrights
SERVICES | Maintenance
Full Support = Most secured solution
IBR Support
Customer
Call Opening
with Error LogsDiagnosis Supply Chain
- Root cause analysis
- Action Plan
- L2 / L3 engineer support
- Spare parts dispatched - Defective parts replaced
More information: ibremarketing.com/services/it-support-maintenance.html - 13 -
On-site
Intervention
Ticket Closing
& Reporting
- Notification
- Customer validation
SERVICES | Maintenance
More information: ibremarketing.com/services/it-support-maintenance.html - 14 -
Call Opening
with Error LogsDiagnosis Supply Chain
On-site
Intervention
Ticket Closing
& Reporting
IBR Support
Customer
- Root cause analysis
- Action Plan
- L2 / L3 engineer support
- Spare parts dispatched - Defective parts replaced - Notification
- Customer validation
Remote Support = Cost saving solution
SERVICES | Maintenance
IBR Support
Customer
More information: ibremarketing.com/services/it-support-maintenance.html - 15 -
Call Opening
with Error LogsDiagnosis Supply Chain
On-site
Intervention
Ticket Closing
& Reporting
IBR Support
Customer
- Root cause analysis
- Action Plan
- Spare parts dispatched - Defective parts replaced - Notification
- Customer validation
Spare Parts Management = Time saving
SERVICES | Maintenance
More information: ibremarketing.com/services/it-support-maintenance.html - 16 -
Call Opening
with Error LogsDiagnosis Supply Chain
On-site
Intervention
Ticket Closing
& Reporting
IBR SupportIBR Support
Customer
- Root cause analysis
- Action Plan
- Spare parts dispatched - Defective parts
replaced
- L 1 Customer training
(optional)
- Notification
- Customer validation
Onsite Support = Reactivity solution
SERVICES | Maintenance
More information: ibremarketing.com/services/it-support-maintenance.html - 17 -
Call Opening
with Error LogsDiagnosis Supply Chain
First Flight
available On-site
Intervention
Ticket Closing
& Reporting
IBR SupportIBR Support
Customer
- Root cause analysis
- Action Plan
- Spare parts dispatched - Defective parts
replaced
- L 1 Customer training
(optional)
- Notification
- Customer validation
Fly & Fix = Global Reach
SERVICES | Implementation Planning
More information: ibremarketing.com/services/it-support-maintenance.html - 18 -
MappingBuffer Stock
Dispatch TrialsSLA kick
off
Steering MeetingPO
- Site audits
- SN list
- Config check
- Purchasing
- Testing
- Packing
- Shipment
- Clearance
- Dispatch
- Storage
- Meeting process
- Dummy ticket opening
- Dummy on-site intervention
Documentation
-Certificates of Origin
Buffer Stock Sizing
2 to 5 weeks (depending on geographical area and technological issues)
SERVICES | Call Flow Process
CA
LL
L
OG
GIN
G
RE
PO
RT
ING
& S
LA
EV
AL
UA
TIO
N
Customer
Call Qualification :
- Identification no.
- Call context, serial
number
SERVICE DESK
Case Processing & Intervention Management
Incident Assignment
PartsOn-site Engineer
Stock Output Packing
& Conditioning,On-site Intervention
Resolution
Ticket Closing,
SLA Evaluation
& Reporting
Diagnostic & Action Plan
INT
ER
VE
NT
ION
Customer
Database
Intervention
DatabaseLogistic
Database
Customer Real-time
Follow-up
Customer confirmation for ticket closing
Error Logs
Transmission
Customer Approval
More information: ibremarketing.com/services/it-support-maintenance.html - 19 -
Automatic RefillFaulty Spare Recycling
SERVICES | Call Flow Process
More information: ibremarketing.com/services/it-support-maintenance.html - 20 -
TICKET OPENING (email /sms) ANALYSIS REPORT
SERVICES | Call Flow Process
More information: ibremarketing.com/services/it-support-maintenance.html - 21 -
ACTION PLAN FINAL REPORT (direct web access)
SERVICES | Maintenance
AGREEMENTBRONZE
5d /7
BRONZE
24/7SILVER GOLD PLATINUM
TELEPHONE
AVAILABILITYOffice Hours 24/7/365
24/7/365 24/7/365 24/7/365
TELEPHONE
RESPONSE*
The following
business day2 hours 1 hour 30 minutes 30 minutes
REPAIR Best EffortBest Effort
(< 3 days)
Critical: 12h
Major: 3BD
Minor: 14BD
Critical: 12h
Major: 24h
Minor: 7BD
Critical: 12h
Major: 24h
Minor: 7BD
ON-SITE
SUPPORT
Critical: 24h
Major: 48h
Critical: 4h
Major: 24h
Critical: 4h
Major: 24h4h 2h
CALL-OUT
AVAILABILITYOffice Hours 24/7/365
24/7/365 24/7/365 24/7/365
More information: ibremarketing.com/services/it-support-maintenance.html - 22 -
CU
ST
OM
SL
As
AV
AIL
AB
LE
*Max Time
SERVICES | Parts Supply
WARRANTY
30 Years’ Experience
Worldwide Shipping 12 Regional Warehouses
Unix / Wintel
Servers, Storage & NetworkParts and Complete Systems
More information: ibremarketing.com/services/it-hardware-distribution.html - 23 -
SPARE PART & FULLY
CONFIGURATION
TESTING
DELIVERY STORAGE
SOURCING
SERVICES | IMAC* / Relocation
AUDIT
ON-SITE
ENGINEERS
& CRITICAL
PARTS
STEERING
COMMITTEE
INSURANCE
&
TRANSPORT
POWER OFF
&
LABELLING
POWER ON
&
CABLING
Your
Company
More information: ibremarketing.com/services/it-relocation-imac.html - 24 -
COMPLETE RELOCATION
CYCLE EXPERTISE
Serenity and Global Reach
*Install/Move/Add/Change
SERVICES | Upgrade
BUDGET
SPECIFIC
PROJECT
More information: ibremarketing.com/services/upgrade-installation.html - 25 -
NEW
More ExpensiveCarbon Footprint Impact
REFURBISHED
Same ConfigurationReduced Carbon Footprint
Tested & Guaranteed
REFURBISHED &
OBSOLETE SYSTEMS
SPECIALISTS
$
Fighting the IT Systems Planned
Obsolescence
Carbon Footprint
Reduction
PRODUCTS
Catalog 1/2
Catalog 2/2
Logistics
26
PRODUCTS | Catalogue
Europe’s largest Enterprise and Midrange Servers Inventory
(300,000+ Options)
International Dispatch, In-house Testing and Warranty
365/24/7 Support
More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 27 -
PRODUCTS | Catalogue 1/2
- Switches: 1900 Series, 2900 / 2950 / 2960 / 3500XL Series, 3550 / 3750 Series, 3000 Series, Catalyst 4500, 5000/5500 Series, 6500 Series - Routers: 837, 1000 Series, 2500 Series, 7600, 12000, 3600 Series, ASR Series and CRS-1 and CRS-3 - Datacenter products: Nexus Switches (1000v, 2000, 4000, 5000, 7000), MDS, Unified Computing System (UCS)
Servers PowerEdge, PowerVault, EqualLogic
PDP, VAX, ESA, Alpha Servers
Celerra NAS, Centera WORM, CLARIION (AX, CX, DL, FC) Symmetrix (1 000, 2 000, 3 000, 4 000, 5 000, 8 000, DMX)
Primepower, Primergy, Primequest, SPARC Enterprise Servers: M-series, T-series, Rack Servers - RX Series, Tower Servers - TX Series, Economu Servers - Econe, Blade Servers - BX Series, Blade Frame - BF Series, Storage Subsystems, PRIMEQUEST
TagmaStore (DF800), Thunder(DF600, DF700, Lightning (9900 series)
More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 28 -
PRODUCTS | Catalogue 2/2
D-Series & K-Series, A-L-N Series & Superdome, RP- & RX-Series, & Superdome, RX Series & Superdome, Workstations B-& C-Series
BL series, BL e-Class, BL p-Class, DL series, ML series, TC series
Systems X ( Rackmount, Deskside), Blade centers (Blades Power, Blades Intel, Blades AMD), Systems Power (Systems I (I series), Systems P (P series), RS 6000, AS 400)
Series: E, J, LN, M, MX, T, PTX
FAS6200 Series, FAS3200 Series, FAS2200 Series, V-Series
Fiber Channel, SAS, RAID and SCSI HBAs, Disk array (ST9990, ST9985, ST6540, ST6140), Tape drives (StorageTek 9940, 9840C, T9840D, T10000A, T10000B), Tape drives (LTO, SDLT, DLT), Tape libraries (L700, L700e, L180, L5500, SL500, SL3000, SL8500)
Servers, Storage, V et M series, StorEdge, Desktop & Workstation
- 29 -More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 29 -
PRODUCTS | Logistic
REGIONAL
&
LOCALFSLs
EMERGENCY
SHIPPMENT
PROCESS
DEDICATED
CUSTOM
CLEARANCE
TEAM
SELECTED
SUPPLIERS & FORWARDERS
More information: ibremarketing.com/hardware/IT-logistics.html - 30 -
INTERNATIONAL 24/7 DELIVERY
5 Support Centers,
Local FSL Network
Emergency Delivery
From 4h to 18h Worldwide
WHY IBR
Facts & Figures
Why IB-Remarketing
Contact
31
IB Activity
• 500+ tons of recycling hardware
per year
• 100,000+ systems supported
worldwide
• 10,000+ support tickets / year
• 3,500+ multi sector global
customers
• 50,000+ asset recovered
• FY 2012/13: 60 M€
IB Group
• 13 subsidiaries
• 280+ employees
• 20+ citizenships
• 5 support centers
• 12 regional warehouses
• 80+ countries covered
• 300,000 items in stock
• 30 years of experience
• ISO 9001 & 14001
• 96% support contracts retention
• 150+ engineers
WHY IBR | Facts & Figures
More information: ibremarketing.com/company/IT-Support-Provider.html - 32 -
WHY IBR | Our ethics
QUALITY
SMART RECYCLING
EXPERTISE
CSR
More information: ibremarketing.com/company/IT-Support-Provider.html - 33 -
WHY IBR | Contact
IB Remarketing4 rue Maurice de Broglie93 600 Aulnay sous Bois+33 1 48 19 90 20
facebook/IB Remarketing
plus.google.com/109790526955470383191/posts
linkedin.com/ib-remarketing
twitter.com/IB Remarketing
34
www.ibremarketing.com