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STARTSTART
STARTSTART
CR AuditorsCTCRA Auditors
NPC CommissionsCars & Hotels -
Commission Checks
Client’s paymentCommission checks
Refund checks
ARC Auditors
ARC Transactions
Amounts due From Customers
Missing TravelAccounting
Forms
Amounts DueFrom Providers
Amounts due To Providers
Accountants
A detailed picture whetherThe branch/company madeor lost money during the Period being reported.
Structured incentive Program to motivate agents
Increase sales or Production.
1.Branch/Company Budget2.Consultant Production Report3. Sales Analysis
Maintain accuracy and integrity of Travel Financial Statements
X 04321
X
x VI 4444333322221111
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5
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Monies due from Customers based upon
agent’s invoicing
FOP: Cash or Agency Plastic
Cash Receipt Information: Avatar Receipt and Date
GL Account # to Adjust open item
Item with Incorrect FOPItem to be voided
Information Needed on the Report
Commission checks for Trips that have already
Traveled.
FOP: Credit Card to Providers
Cash Receipt Information-Avatar Receipt # and Date
Check # and date sent to HQ if already paid.
Indicate if transaction should
be voided or refunded.
Contact Providers ifCommission is not received .
NPC Report Date
Information Needed on the Report
Checks AAA has not yet sent to Providers
FOP: Cash / Check Agency Plastic
Amounts due from Providers on Refunds
Due to AAA (-)
Information Needed on the Report:
AAA check# and date issued
Form of Payment Change
New PNR where check was issued
GL Account used if paid by Company Credit Card
Indicate if transaction should be voided or refunded.
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Branch submits Refund Log -Agency Plastic or CashCredit Card to Provider
Additional InformationNeeded?
Travel AccountingCreates Refund Invoice
Sends to Branch New Pay ID
end
Yes
No
Additional Information Needed
Incorrect TVL Form Used
Incorrect Refund Amounts
*Amount Refundable to Client = Amount Expected from Provider + Commission
TIPS on Processing Refund Logs
• Did client accept Travel Insurance?
• Is commission protected?
• What’s the amount refunded to Client’s CC and commission being recalled?
Travel Accounting Process Refund Logs
Yes
start
Branch submits Manual Check Request•To Passengers for Cash Trip Refund•For Commission Recall to Providers•To General Ledger•Shipboard Credit
Travel AccountingProcess Check Requests
AdditionalInformation
Needed?
Yes
No
Accounts Payable Writes Checks
Mails check to Client / Providers
AdditionalInformation
Needed?
Noend
Additional Information Needed
Incorrect TVL Form Used
Manual Check Request to General
should be submitted by ROM/RDM
Amount requested different from
Invoice
Wrong Provider Code, Account ID or
Address
An Agent made an error On an invoice ( incorrect
Form of Payment, Incorrect Sale and
Commission Amount, Wrong Provider, etc)
Client cancels a cruise or tour regardless of
Form of Payment
NON ARCVOIDLOG
Refund Log-Agency
Plastic andCash
Refund LogCredit CardTo Provider
CurrentMonthTSS
PreviousMonthTAOps
FOP Choice = Original FOP of Sale
Amounts = Original Amounts
Commissions entered on Deposit and Final Payment Invoice
Duplicate Invoices driven with Incorrect Form of Payment or with 2 different providers.
Invoices generated for same name / same PNR Locator Displaying the History of Invoicing in the Apollo PNR (*HT). If more invoices were driven than the PNR has “Paid” lines is a good indicator.
Promo Discount Invoicing
Canceled Reservation to a New Booking
Common Issues Causing Open Items on the AR-AP
Reports
Travel Accounting Formshttp://aaawebapps01/travel/travel/NewForms.asp
Accounts Receivable Accounts Payable Reportshttp://aaanet/fin_ops/AutoSite/Travel/ARAP/index.htm
Retail Operations Manualhttp://aaanet/cms/framed.aspx?menu_id=76&page=/rom/
Cashiering Procedureshttp://aaanet/cms/display.aspx?menu_id=86&id=4492
Globalware Reportshttp://aaanet/cms/framed.aspx?menu_id=44&page=/fin_ops/Autosite/travel/gware/gwareindex.htm
Links
List of Providers where Commission Recall Checks
are NOT Needed NPC ProvidersCarnival Cruise Line (CCL)Celebrity Cruise Line (CEL)Holland America (HAL)Princess Cruise Line (PCL)Royal Caribbean Cruise Line (RCC)
Disney Cruise Line (DCL) Walt Disney World ( WDW) / WDWCRS Travel Impression DER / Eurail / Avanti
Disclaimer : In the event that providers insist for check payment, Travel Accounting will process request with the approval of the branch ROM/RDM and will be the branch responsibility to follow up claim in case of double payment.
Payment Frequency